Dish response from feedback

[Link]

Here is the response from Dish on my complaints on their price increase. All they offer is an HD deal--get real.

Thank you for your e-mail. I have researched your account and I have found that our prices are pretty much on a competitive basis with Direct. We do have better equipment which we have manufactured for DISH only and we have much better receiver upgrades take the 921 which we have a promotion going for right at this time you would be able to get a 921 dual tuner, HD and recorder all in one receiver as a $200.00 discount plus we also have the monitor in case you don't have an HD TV. Please call our Customer Service Center at 1-800-333-3474 at your convenience ask them about our 921 special.

We have also won the JD Powers award for our excellent opportunity we give our existing customers with upgrades and promotions.

As a current customer, you may also use our website to view your current or previous billing statements, add services, or make payments to your account. Please use the following link (https://customersupport.dishnetwork.com/customercare/UserManagement/login.jsp) to visit our Online Customer Support Center.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this e-mail.

[Phil T]

We have also won the JD Powers award for our excellent opportunity we give our existing customers with upgrades and promotions.

:flaiming
If that was the case why are so many long timers jumping ship?

[chaddux]

Here is the response from Dish on my complaints on their price increase. All they offer is an HD deal--get real.

Thank you for your e-mail. I have researched your account and I have found that our prices are pretty much on a competitive basis with Direct. We do have better equipment which we have manufactured for DISH only and we have much better receiver upgrades take the 921 which we have a promotion going for right at this time you would be able to get a 921 dual tuner, HD and recorder all in one receiver as a $200.00 discount plus we also have the monitor in case you don't have an HD TV. Please call our Customer Service Center at 1-800-333-3474 at your convenience ask them about our 921 special.

We have also won the JD Powers award for our excellent opportunity we give our existing customers with upgrades and promotions.

As a current customer, you may also use our website to view your current or previous billing statements, add services, or make payments to your account. Please use the following link (https://customersupport.dishnetwork.com/customercare/UserManagement/login.jsp) to visit our Online Customer Support Center.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this e-mail.

A 921 at a $200 discount off of what price? $549?

[rid0617]

:flaiming
If that was the case why are so many long timers jumping ship?


Gee, Directv throws the same J.D. Powers number around. Wonder how 2 companies are number 1 especially with so many upset customers.

[chaddux]

Gee, Directv throws the same J.D. Powers number around. Wonder how 2 companies are number 1 especially with so many upset customers.

DirecTV was named number 1 in 2002 & 2003. DISH was named number 1 in 1999, 2000 & 2004.

[Newshawk]

DirecTV was named number 1 in 2002 & 2003. DISH was named number 1 in 1999, 2000 & 2004.
And they made number 1 in 2004 by three points!

[Jacob S]

Who wants to bet they wont get it next year? I guess it depends on who gets surveyed.

[bills976]

Here is the response from Dish on my complaints on their price increase. All they offer is an HD deal--get real.

[I]Thank you for your e-mail. I have researched your account and I have found that our prices are pretty much on a competitive basis with Direct.

Why would a CSR refer to their competetor as "Direct?" Sounds a bit fishy to me.

We do have better equipment which we have manufactured for DISH only and we have much better receiver upgrades take the 921 which we have a promotion going for right at this time you would be able to get a 921 dual tuner, HD and recorder all in one receiver as a $200.00 discount plus we also have the monitor in case you don't have an HD TV.

Too many grammatical errors to count in this run-on sentence. Ever heard of semicolons, commas, and periods?

Please call our Customer Service Center at 1-800-333-3474 at your convenience ask them about our 921 special.

Conjunction Junction, what's your function? Where's the obligatory "and" in this sentence?

We have also won the JD Powers award for our excellent opportunity we give our existing customers with upgrades and promotions.

Why is there no possessive to refer to JD Power's award? It is JD Power and Associates, no?

Sounds like Dish's CSRs could use a lesson in grammar. :rolleyes:

And why is this in the DirecTV forum?

[ds650]

Those JD surveys aren't always indicative of the product. With all the complaints on here of Dish's poor quality just remember this forum is mostly made up of people who are tech junkies. (not me so much maybe) The average consumer probably thinks it's Ok for a reciever to reboot once a day & miss recordings. After all aren't all computer type mahines buggy.

Also, Buick has won the JD survey. Why?? Because most Buick owners are old people who don't drive more than 50 miles from home at more than 40 mph. No wonder their cars don't break.

Though I will say Adelphia cable being ranked last is no surprise.

[Link]

Those JD surveys aren't always indicative of the product. With all the complaints on here of Dish's poor quality just remember this forum is mostly made up of people who are tech junkies. (not me so much maybe) The average consumer probably thinks it's Ok for a reciever to reboot once a day & miss recordings. After all aren't all computer type mahines buggy.

Also, Buick has won the JD survey. Why?? Because most Buick owners are old people who don't drive more than 50 miles from home at more than 40 mph. No wonder their cars don't break.

Though I will say Adelphia cable being ranked last is no surprise.

I don't care what ranking they got with JD, its irrelevant to me. I think they're customer service stinks, services are becoming overpriced, and they have made a mess of things discriminating against some locals being on 61.5 then telling customers they don't need it.

Now all customers will have to pay for Dish to comply with the FCC on all locals coming from 1 satellite location or 1 dish.

[mp3trojan]

I have always thought the JD Powers award is sold to the highest bidder.

[midnight75]

:flaiming
If that was the case why are so many long timers jumping ship?

He outta throw that question at them, it would be interesting to see what (if anything) they have to say to it. :lol: