My 510 Died

[SAEMike]

So, the hard drive on my 510 is fried. My year commitment just expired (along with the warranty on the 510 of course) I have no problem switching to GCI cable with all of the upgrades and HD that they have added lately.

So the question is, what should I ask Dish for, for free, for signing another year commitment, what is reasonable? What do I have a chance of getting?

Thanks!

[finniganps]

I'd talk to Dish about your options. Sometimes they'll enroll you in the warranty plan even if you're receiver already died and allow you to use it for your dead 510 - that's what I'd ask for if they don't automatically offer it to you.

If they do offer you another DVR, I'd suggest you get the monthly warranty plan as insurance.

[TBenning]

So the question is, what should I ask Dish for, for free, for signing another year commitment, what is reasonable? What do I have a chance of getting?

Thanks!

My 508 recently died. It was about 2 years old. I called dish, they confirmed it was "well out of warranty". They then offered to advance ship a replacement to me for $35 and no commitment. When I received the replacement, I dropped the defective unit into the box and returned it with a pre-paid shipping label they sent. I felt I got excellent service from them considering I never paid for any of their warranty programs...

[JM Anthony]

I'd talk to Dish about your options. Sometimes they'll enroll you in the warranty plan even if you're receiver already died and allow you to use it for your dead 510 - that's what I'd ask for if they don't automatically offer it to you.

If they do offer you another DVR, I'd suggest you get the monthly warranty plan as insurance.
I think talking with E* is good advice. If you're a long term subscriber, my guess is that they'll go out of their way to do you right. They have with me a couple of times in the last 3 months. (overnighted a replacement 921 when mine went belly up, enrolling me for warranty service to take care of a toasted SW64 switch, and $0 to install new dish for Voom channels).

Of course since you're a Republican. . .

[Hoobastank]

I'm on my 3rd 510 in less than a year, all of them have died except the current one I have now, which will eventually die too because they are crap, but back on topic... this last replacement I got, they overnighted it to me plus I got a credit for a months programming due to all the troubles I've had with it. They are pretty good at accomodating the customers, at least the long-time customers like myself, which is the #1 reason I stay with them. They are pretty much the only company I can count on to make things right and go out of their way to do so. A lot more than I can say about other companies I do business with.

[JKeats]

what about those of us who don't lease our equipment. i purchased my 508 outright (ebay). it was a new-refurb and is working great... but who know if at some point down the line my HD won't cook. will they swap out owned units to good, lonstanding customers for $35 bucks or would i need to just purchase a brand new unit outright?

[digital223]

My 508 recently died. It was about 2 years old. I called dish, they confirmed it was "well out of warranty". They then offered to advance ship a replacement to me for $35 and no commitment. When I received the replacement, I dropped the defective unit into the box and returned it with a pre-paid shipping label they sent. I felt I got excellent service from them considering I never paid for any of their warranty programs...

Which replacement receiver did E* send to you; a 501 or a 508 ?

[jcrobso]

If your are a long term user they will work to keep you. I have dish for 6 years, last December one of my old recivers died and after spending some time working with a E* rep. on the phone
I ended up with 2-510s and later on a 522 and "upgraded to leasing in stead of owning. John