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junki
06-05-05, 06:16 PM
It seems a customers 2nd 625 is recording programming without them choosing it to. Replaced one and the second one is doing the same. Anybody have a solution?

kwajr
06-05-05, 06:57 PM
It seems a customers 2nd 625 is recording programming without them choosing it to. Replaced one and the second one is doing the same. Anybody have a solution?
it might be name based recording maybe they told it to record a keyword then it records everything with that in the name

Bob Haller
06-05-05, 09:54 PM
s it recording programs for later viewing like PPV?

Thats NORMAL for a 625, part of VOD

junki
06-06-05, 09:17 AM
Customer is watching TV. It changes channels and starts recording on its own. Then changes back in mid recording to what they where first watching.

Bob Haller
06-06-05, 10:55 AM
is the show in the scheduled to be recorded list?

junki
06-06-05, 06:12 PM
If customer tries to channel it asks if they want to stop recordingand change channels.


I have no clue

We went out and changed the remote address just incase the neighbor has a system also and we turned off all Timers and Events, even though the CX did not choose any timers of events.