boylehome
07-28-05, 12:42 PM
Two days ago, while my HECD 921 (in service 1 yr. 2 weeks) was sitting idle as was the other 921, my wife and I heard a clunking/clicking sound coming from the entertainment center. I found the source of the sound which was coming from inside my HECD 921. This was a loud and annoying sound. I tuned my monitor to the 921 and found that the remote and front panel buttons were inoperative. I did have live audio/video. The green and blue panel lights were on and solid. This clunking/clicking reminds me of when a Hard Drive is powered off and is, “Parking.” (This is excessive parking!)
I held the power button for about 10 seconds and the 921 did react and the lights went out and a few moments later, the medallion appeared on the screen but the sound of clunking/clicking continues for about two to three times a second. The medallion disappeared and all that remained was a black screen/no audio. Many minutes later, I pulled the power plug for 30 seconds. The medallion returned as did the black screen with no video. Continual clunking/clicking. 20 minutes later I did the power cord again and got the same results. I figured that the HD was bad and the receiver was dead as no front panel lights would illuminate.
About two hours later, I phoned Dish and talked to Advanced Tech. Support. They had me perform the same procedures as previously described. Nada, just the clunking/clicking sound. They had me pull the smart card so to verify the receiver information in their data base. When I returned the smart card, I got the medallion with the same nothing else other than the darn noise.
While talking to Tech. (about 15 minutes passed) they gathered information stating that they would put a report into engineering and that engineering would get back with me within 24 hours. Before concluding the call, the 921 front panel lights all come on, all four of them. The lights began to blink from top to bottom or visa versa, for about fifteen minutes. After fifteen minutes or so the blinking stopped and the medallion appeared. The 921 booted with audio/video on channel 101.
The clunking/clicking continued but much less frequently. I found that everything except for my timers and two previously recorded DVR events (Usually HDD Failure corrupts all data) , were gone. I did a check switch and saw that it had one column for satellite 119 but with an X below it. The check switch process returned the correct matrix for the DPP44 and four satellites.
I thought that things were improving. Two hours later the 921 crashed the same as previously described. Within one hour the lights began flashing, etc. and the 921 booted as stated previously.
The next morning the 921 did its third crash, blah blah blah, it rebuilt. I got a call from engineering. They did a lot of Q&A. They had me perform some procedures and then a reboot, etc. They requested that I call if any problems arise.
Around noon, after following their advice to record 2 DVR events and watch one DVR event (request to try and break it-stuff) boom, the 921 crashed again and it again repaired itself after about an hour. I again called engineering and they called back but this time they had me perform a NVM reset instructing me to call if I have any continued problems.
This morning, I found the 921 clunking/clicking at startup for about 2 minutes then it got quite and is still quite a few hours later.
What I learned. The 921 has the ability to re-install the operating system and can rebuild. It is unknown if the hard drive is faulty or if something controlling the hard drive is faulty. It is working better since the NVM reset. If the problem persists, the 921 will get replaced.
I am making this a poll for those who have experienced similar or same circumstances.
I held the power button for about 10 seconds and the 921 did react and the lights went out and a few moments later, the medallion appeared on the screen but the sound of clunking/clicking continues for about two to three times a second. The medallion disappeared and all that remained was a black screen/no audio. Many minutes later, I pulled the power plug for 30 seconds. The medallion returned as did the black screen with no video. Continual clunking/clicking. 20 minutes later I did the power cord again and got the same results. I figured that the HD was bad and the receiver was dead as no front panel lights would illuminate.
About two hours later, I phoned Dish and talked to Advanced Tech. Support. They had me perform the same procedures as previously described. Nada, just the clunking/clicking sound. They had me pull the smart card so to verify the receiver information in their data base. When I returned the smart card, I got the medallion with the same nothing else other than the darn noise.
While talking to Tech. (about 15 minutes passed) they gathered information stating that they would put a report into engineering and that engineering would get back with me within 24 hours. Before concluding the call, the 921 front panel lights all come on, all four of them. The lights began to blink from top to bottom or visa versa, for about fifteen minutes. After fifteen minutes or so the blinking stopped and the medallion appeared. The 921 booted with audio/video on channel 101.
The clunking/clicking continued but much less frequently. I found that everything except for my timers and two previously recorded DVR events (Usually HDD Failure corrupts all data) , were gone. I did a check switch and saw that it had one column for satellite 119 but with an X below it. The check switch process returned the correct matrix for the DPP44 and four satellites.
I thought that things were improving. Two hours later the 921 crashed the same as previously described. Within one hour the lights began flashing, etc. and the 921 booted as stated previously.
The next morning the 921 did its third crash, blah blah blah, it rebuilt. I got a call from engineering. They did a lot of Q&A. They had me perform some procedures and then a reboot, etc. They requested that I call if any problems arise.
Around noon, after following their advice to record 2 DVR events and watch one DVR event (request to try and break it-stuff) boom, the 921 crashed again and it again repaired itself after about an hour. I again called engineering and they called back but this time they had me perform a NVM reset instructing me to call if I have any continued problems.
This morning, I found the 921 clunking/clicking at startup for about 2 minutes then it got quite and is still quite a few hours later.
What I learned. The 921 has the ability to re-install the operating system and can rebuild. It is unknown if the hard drive is faulty or if something controlling the hard drive is faulty. It is working better since the NVM reset. If the problem persists, the 921 will get replaced.
I am making this a poll for those who have experienced similar or same circumstances.