811 lost 119 and 61.5 sats

[Datalux]

The other night my 811 lost signal on the 119 and 61.5 satallites. After doing multiple resets, power downs and check switches it still only sees 110 during the check switch. On the point dish screen it is clearly getting a good signal (98) on 119 but 61.5 is getting no signal.

I have the second tuner of a DVR-625 routed to the RF input on the same TV the 811 is connected to and the info screen on the 625 shows all three satallites with good connections (although the DVR-625 doesn't display 61.5 content but it still sees the signal?)

I contacted tech support and they walked me thru a few exercises on the 811 and finally said they would have to replace the unit. I received the new unit yesterday and hooked it up and ran a check switch and once again only 110 shows up but the point dish shows a good signal on 119 and nothing on 61.5.

Where do I need to start looking in my setup?? There are no "switches" in the system other than those on the LNB's (I have three dishes amassed on my roof because the installers refused to provide a switch saying they cost too much)

Why would the DVR-625 show a good signal on all three sats but two HD-811's only see 110??? Could I have 2 bad receivers? I didn't really have any problems with the 811 until the 289 software upgrade and then it began loosing signal daily. <sigh>

Thanks in advance for any help you can give me....

Michael

[Mikey]

...Where do I need to start looking in my setup?? There are no "switches" in the system other than those on the LNB's (I have three dishes amassed on my roof because the installers refused to provide a switch saying they cost too much)

Why would the DVR-625 show a good signal on all three sats but two HD-811's only see 110??? Could I have 2 bad receivers? I didn't really have any problems with the 811 until the 289 software upgrade and then it began loosing signal daily. <sigh>

Thanks in advance for any help you can give me....

MichaelDid you try disconnecting the 625 and connecting the 811 to the same RG6 cable? More than one dish means there's an external switch somewhere! Sounds like a switch failure to me.

[Jason Nipp]

He might have a DPP Twin in which case he wouldn't need to have an external switch.

Datalux, hit sysinfo and tell us what it says in box b: and h:

And I agree with Mikey, It is very possible you have a switch or LNBF failure.

[Datalux]

Did you try disconnecting the 625 and connecting the 811 to the same RG6 cable? More than one dish means there's an external switch somewhere! Sounds like a switch failure to me. I don't know how to do that. :( The TV box outside is a rats nest with 3 cables coming down from the roof, into 2 diplexers and then routing into 4 cables going into the house and I don't know which is which. The back of the 625 upstairs has 3 cables & 2 diplexers and the 811 downstairs seems to have a splitter rather than a diplexer.

Attached are a couple of shots from the 625 and the 811

(D* was never this complex - 1 cable, 1 box, no problems.)

Thanks for the help guys....

[Jason Nipp]

I don't know how to do that. :( The TV box outside is a rats nest with 3 cables coming down from the roof, into 2 diplexers and then routing into 4 cables going into the house and I don't know which is which. The back of the 625 upstairs has 3 cables & 2 diplexers and the 811 downstairs seems to have a splitter rather than a diplexer.

Attached are a couple of shots from the 625 and the 811

(D* was never this complex - 1 cable, 1 box, no problems.)

Thanks for the help guys....Hmm, Try this... Disconnect the satellite feed from the 811, press (menu 6-1-1, check switch, test) Doing this without a feed attached with clear the switch matrix. Then Pull the power plug for a minimum of 15 seconds. Plug it back in attach your satellite feed, make sure it is connected to the 8PSK port and not the 8VSB port. Then power it back on and immediately press (menu 6-1-1, check switch, test) again. If it finds all 3 twins your fine. If it doesn't try disconnecting your 625's satellite feed, then repeat the check switch on the 811. If all this doesn't help we can try resetting your 811's memory. Oh and if the check switch doesn't work I would definitely put the 811 were the 625 is and see if it works in that location to verify that you don't have a bad cable.

Let me know if this helps.

[Datalux]

I just got off of the phone with Dish tech support and was told that I need to call the retailer back (for the third time) and have them install a DP44 switch. I have the 811, 625 and a 510 and he said that without a switch this combo won't work. He said the DPP Twin would work with 2 dual tuners but not a dual and 2 singles. This is exactly what a few others told me on the forum when I asked if it was really necessary for them to install three dishes on my roof for this equip when the install was done a month or so ago. He said I would be seeing all kinds of weirdness like the 625 changing channels by itself (it does all the time even though I keep changing freq.) and lost signals (happens all the time)

I did try the reset excercise again to no avail without the cable attached like you suggested. I will try your suggestion though and take the 811 upstairs and connect it where the 625 is just to be sure.

Thanks again

[QasDishGuy]

Start following the cables from the dishes into the cable box, if you have 3 dishes then something is odd to say the least.

Looking from the back of the dish into the sky where they are pointing you should see the following.

1) Dish 500 cock-eyed (set with skew so not a straight up/down type dish) that picks up the 119 and the 110 with a DP Plus LNB (I can tell this from your matrix you posted)

2) Dish 300 or Dish 500 (with only 1 port of the Y - bracket filled) with a DP Dual, this dish should be pointed to the left of Dish (1)

You should have 3 cables coming from Dish (1), 2 going to your cable box, and 1 being fed into the DP Dual

Those 2 going to the cable box should be run through a ground block, check the lines make sure there are no major indentions (this can cause signal blocking) and NO METAL staples, and no punctures in the lines from staples or otherwise.

One of those lines will be going into the 2 port side of a diplexer marked SAT, the other 2 lines on the diplexer should goto the 625 (IN/OUT on the 1 port side) and the ANT (second port on the 2 port side) should be TV2 looped to the 2nd diplexer inside the cable box (ANT of the 2 port side)

The other line should go into the 2nd diplexer SAT (2 port side) and the 1 port side goes into the 811. Each receiver should also have a diplexer once the cable exits the wall, we'll ignore the 625 since it is working properly.

-----------

Now you know what the setup *should* be like, or very similar we can trouble shoot.

1st) Ensure the setup is similar to above, it is important to note that not all diplexers look alike, but if one side of the 2 port says DC, or SAT and the other says UHF or ANT all should be well. Confirm this setup and make sure there are no additional splitters in the way anywhere around the 811.

2nd) Remove the diplexer inside near the 811 and make that cable go directly into the 811 from the wall (Bypass the 625 TV2 signal going to that TV) Try a check switch, if this fixes the problem it is a faulty diplexer.

3rd) Remove the diplexer outside at the box and "barrell" or plug the 811 line directly into the ground block. Run a check switch, if this fixes the problem it is a faulty diplexer.

4th) With both diplexers removed, if the system is still not functioning properly, try swapping the cables at the ground block. If the 625 now acts up and not the 811 then the problem is either in the line above the ground block or in the switch.

5th) Check all fittings, make sure there is no part of the braid touching the center conductor of the cable, make sure the "white" eye of the cable is flush with the bottom of the fitting (or close), and make sure the "stinger" of the cable is not protuding more than 1/8" from the fitting itself. If any of the fittings are corroded or look like they have a powder substance on them, they need to be replaced.

If none of this has any effect on your system you need to insist on having a technician out to look at it, but I have a feeling one of these steps will fix your problem.

Hope this helps.



EDIT3: You said you had 3 dishes, are 2 identical and the third dish possibly a DP Twin on the front? If so he has the third dish running direct to the 510 since it gets no benefit from the 61.5, and if your ok with this I see no problem with it so long as it is a clean installation. Follow my instructions above and find the problem.

[Jason Nipp]

I just got off of the phone with Dish tech support and was told that I need to call the retailer back (for the third time) and have them install a DP44 switch. I have the 811, 625 and a 510 and he said that without a switch this combo won't work. He said the DPP Twin would work with 2 dual tuners but not a dual and 2 singles. This is exactly what a few others told me on the forum when I asked if it was really necessary for them to install three dishes on my roof for this equip when the install was done a month or so ago. He said I would be seeing all kinds of weirdness like the 625 changing channels by itself (it does all the time even though I keep changing freq.) and lost signals (happens all the time)

I did try the reset excercise again to no avail without the cable attached like you suggested. I will try your suggestion though and take the 811 upstairs and connect it where the 625 is just to be sure.

Thanks againThere must have been another discussion elsewhere, I did not know you had the 510 hooked up as you didn't mention it in your first post of this thread. It is correct that you cannot use a DP Seperator to split to 2 single receivers. In this scenario, 110,119,61.5 and a 625, 811, and 510, I agree a DPP44 would be a good way to go. Is the 510 and 811 in the same room? Now as an alternative, provided you only have the Dish500 for 110/119 and a wing D500 for 61.5, you could get away a little cheaper with a DP34 if you were willing to run another line for the second tuner in the 625. But to keep using the 625 with one feed and a DP Seperator a DPP44 would be needed. It looks like you have 2 Dish 500's, 1 with a DPP Twin and the other with a DP Twin feeding into the Auxillery input of the DPP Twin. If this is what they did, they could have installed the wing with just a DP Dual LNBF...Unless of course you already had one of the D500's?

From your description these guys are not people I would want coming back to fix an issue. :nono2: