Unable to activate 311 receiver

[tps]

I purchased a Dish Network 311 receiver and dish network will not let me activate it. The person who sold it to me called them also and tried to get them to let others activate the receivers she sold. What choices do I have? I really like the receiver and already have two others registered with programming. Any advice would be appreciated.

[Mikey]

I purchased a Dish Network 311 receiver and dish network will not let me activate it. The person who sold it to me called them also and tried to get them to let others activate the receivers she sold. What choices do I have? I really like the receiver and already have two others registered with programming. Any advice would be appreciated.What was their reason for refusing to activate the receiver? Are any of your other boxes dual tuners? Dish only allows 4 tuners total per account. From the Dishnetwork.com website:

"Maximum of four total tuners per account. Maximum of one model 522 receiver per account. Maximum of one model 625 receiver per account. Maximum of one model 942 receiver per account. Maximum of two model 811 receivers per account."

[oljim]

Mikey that is not true, they count recs. not tuners. I have 2 721s and 1 921 and 1 7200 that is 4 rec and 7 tuners.

[leemathre]

I have 2 921's, a 942, a 721, a 510 and a 508. That's 6 receivers and 10 tuners. I had no problem getting them all activated.

[sminnick42]

Mikey, that's if you sign up for DHA, you are only allowed to have 4 leased tuners per account. However, if you then go out and buy another receiver, you can add it on, up to 6 total receiver's per account.

To the OP, they had to give you a reason why they wouldn't activate it...The two usual causes for not activating one's receiver would be, a balance on that receiver, or it is leased, or also you have 6 receivers and that would make your 7th.

[rhiggs]

Hum, this is interesting. If you go to the Dishnetwork.com and look at "DishPro Technology Installation Guide", it indicated you can hook 6 DP34 switches up together giving you a total ouput for 24 tuners. At a minimum, that would be 12 (dual) receivers.

[sminnick42]

If you have more then 6 receivers, you have to open up a new account.

[RandallA]

Hum, this is interesting. If you go to the Dishnetwork.com and look at "DishPro Technology Installation Guide", it indicated you can hook 6 DP34 switches up together giving you a total ouput for 24 tuners. At a minimum, that would be 12 (dual) receivers.

Technically yes, if you use a DP Quad LNB. But that's probably for commercial accounts not residential.

[tps]

If I can get this receiver activated, then that will make only 4, so that is not the problem. What they are saying is that the receiver is under someone else's name. The person that I bought it from also called and I understand they told her that they could not transfer it. I asked if there was a balance and how much it was (if it is not too much, then I would pay it) but they wouldn't tell me. When I look at the history of purchases, it shows none.

Thanks for your replys

[sminnick42]

As long as the receiver is disabled on her account and the balance is clean, it will transfer fine. If it does have a balance, they also can tell you, as long as someone pays it off it doesnt matter. If they won't tell you, escalate the call.

[Kali05]

if one rep wont tell u balance hang up and call again u will get another one eventually one of them will tell you. i know i did that too on .one reciever that was gave too me got the information i wanted.. so if one wont tell hang up ccall another one that how i do it until i get the info u need

[Jason Nipp]

If I can get this receiver activated, then that will make only 4, so that is not the problem. What they are saying is that the receiver is under someone else's name. The person that I bought it from also called and I understand they told her that they could not transfer it. I asked if there was a balance and how much it was (if it is not too much, then I would pay it) but they wouldn't tell me. When I look at the history of purchases, it shows none.

Thanks for your replysDeactivating and releasing a receiver from your account are two separate items. I recently sold a 301, it was inactive but in order to sell it I had to have it released from my account and it was even noted on my account that I would be selling it.

Try and call customer service another time, if you still can't get it activated send it back to the person you bought it from. You can get reconditioned 301's and 311's fairly cheap from dish.

Now if they said it was non-transferable that would tell me that the receiver was either voided during an audit, it has a balance, or it is a stolen receiver, i.e. it was leased. But that is my 2 cents.

Jason

[boba]

I think you are right Jason that it is a leased receiver, DISH owns it and the person can"t sell it legally. But I guess an AUDITTED receiver could also have that problem with DISH.

[Nightlife1970]

Just contact CEO@dishnetwork.com