View Full Version : Missing EPG data for Sacramento HD locals
I just installed a 942 receiver and am seeing the following issues with the HD OTA EPG data:
The EPG data for Channel 13-1 appears on 13-2 (13-1 just says "Digital Service")
The EPG data for Channel 6-1 appears on 6-2 (6-1 just says "Digital Service")
Since the EPG data doesn't appear on the correct sub-channel, I am unable to setup any timers on these two HD channels. The EPG data appears to be mapping correctly on my other OTA HD locals. Is anyone else in the Sacramento area seeing this same problem?
Also, it appears that Dish is mapping the standard definition EPG data to the OTA HD locals. This works some of the time, but the Sacramento HD programming is sometimes different than the standard definition programming (so the Dish EPG is sometimes incorrect on the HD OTA channels). Can anyone confirm that Dish is using the EPG data from the standard definition local channels instead of using the "real" PSIP data that is broadcast for the HD channels?
I just installed a 942 receiver and am seeing the following issues with the HD OTA EPG data:
The EPG data for Channel 13-1 appears on 13-2 (13-1 just says "Digital Service")
The EPG data for Channel 6-1 appears on 6-2 (6-1 just says "Digital Service")
Since the EPG data doesn't appear on the correct sub-channel, I am unable to setup any timers on these two HD channels. The EPG data appears to be mapping correctly on my other OTA HD locals. Is anyone else in the Sacramento area seeing this same problem?
Also, it appears that Dish is mapping the standard definition EPG data to the OTA HD locals. This works some of the time, but the Sacramento HD programming is sometimes different than the standard definition programming (so the Dish EPG is sometimes incorrect on the HD OTA channels). Can anyone confirm that Dish is using the EPG data from the standard definition local channels instead of using the "real" PSIP data that is broadcast for the HD channels?
Dish is in fact using their SD provided EPG data to fill in the HD data. Dish doesn't use the PSIP data for EPG listings. The biggest reason is to encourage Subscribers to maintain the Local into local subscription.
John
The EPG data for Channel 13-1 appears on 13-2 (13-1 just says "Digital Service")
The EPG data for Channel 6-1 appears on 6-2 (6-1 just says "Digital Service")
Also, it appears that Dish is mapping the standard definition EPG data to the OTA HD locals. This works some of the time, but the Sacramento HD programming is sometimes different than the standard definition programming (so the Dish EPG is sometimes incorrect on the HD OTA channels).
Threads on this subject dating back since DECEMBER 2004 are here (http://www.dbstalk.com/showthread.php?t=47701&highlight=logray), here (http://www.dbstalk.com/showthread.php?t=48065&highlight=logray), here (http://www.dbstalk.com/showthread.php?p=342273&highlight=kovr#post342273), here (http://www.dbstalk.com/showthread.php?p=426212&highlight=kovr#post426212), here (http://www.dbstalk.com/showthread.php?p=426866&highlight=kovr#post426866), here (http://www.dbstalk.com/showthread.php?p=425802&highlight=kovr#post425802), here (http://www.dbstalk.com/showthread.php?t=44587&highlight=KOVR), here (http://www.dbstalk.com/showthread.php?p=428734&highlight=kovr#post428734), here (http://www.dbstalk.com/showthread.php?p=429618&highlight=kovr#post429618), here (http://www.dbstalk.com/showthread.php?t=46233&highlight=KOVR), here (http://www.dbstalk.com/showthread.php?t=46793&highlight=KOVR), here (http://www.dbstalk.com/showthread.php?p=435731&highlight=kovr#post435731), here (http://www.dbstalk.com/showthread.php?p=390271&highlight=kovr#post390271), here (http://www.dbstalk.com/showthread.php?p=435176&highlight=kovr#post435176), here (http://www.dbstalk.com/showthread.php?p=435510&highlight=kovr#post435510), here (http://www.dbstalk.com/showthread.php?p=435528&highlight=kovr#post435528), here (http://www.dbstalk.com/showthread.php?p=475623&highlight=kovr#post475623), here (http://www.dbstalk.com/showthread.php?p=475802&highlight=kovr#post475802), and here (http://www.avsforum.com/avs-vb/showthread.php?threadid=397256&goto=newpost).
Larry,
I've been on an agressive campaign for at least 6 months to try and get this corrected.
For KOVR, the reason why it is sometimes accurate and sometimes not is because KOVR-HD has a different primetime schedule than KOVR analog. Apparently, KOVR will soon have the same schedule for primetime on both analog and HD stations. They are installing state of the art servers that will be able to time delay the HD material to match their analog station's schedule. At that time, we've been told that the guide data for the HD station will be accurate. In theory, the guide data SHOULD be displayed on 13-01 when they switch over to the new equipment as well. IF IT DOESN'T - we need to scream like heck. Unfortunately KOVR experienced a big setback in the deployment of this new system due to a lightening strike some time ago. We've been told though that it will be implemented very soon.
For KVIE, this one is a big mystery. The station manager has told me that he has offered to provide Dish and DirectTV with guide data, and Dish has not responded but DirectTV has (and apparently it is accurate over at DirectTV). My feeling is Dish doesn't want to get involved with fixing all the "PBS'" and other stations out there because it is rumored that they might soon update the software on receivers to use the EPG data coming from PSIP as opposed to satellite.
Don't even bother trying to contact Dish. I have never received an intelligent response, acknowledgement, or otherwise regarding this subject from Dish. I am completely and thoroughly disgusted with their customer service at this point. All of their CSR's are trained differently and will give you a different response. Some of them will tell you that they don't even provide data for OTA locals except ABC, CBS, and NBC for analog stations only. Others will tell you that they are looking into it. Others will tell you that they will never support guide data on OTA locals. Etc. Basically all bogus responses because some of us know that we do in fact get guide data on digital OTA locals.
Dish is in fact using their SD provided EPG data to fill in the HD data. Dish doesn't use the PSIP data for EPG listings. The biggest reason is to encourage Subscribers to maintain the Local into local subscription.
Now if only Dish would make that data accurate, I would feel good about paying for a subscription to their Local into locals. But it's not, and I never watch their versions since I get them OTA. Heck, I don't mind paying for LiL even if/once they make the receivers get their data via PSIP versus SAT.
Also, I've heard in several posts around this forum that some people do in fact get data for stations that are not carried by E*. I can't confirm this since I don't receive any of these stations. HOWEVER, I can receive OTA stations that are out of my DMA and I get accurate guide data for them (they are carried by E* LiL, just not my DMA).
Logray,
Thanks for the info. Unfortunately, I already attempted to contact Dish last night and they made me so mad that I almost told them to come pickup all of their equipment! Their CSR's are clueless! I talked to three different people and each of them gave me a different (wrong) answer. If Dish would simply describe the situation as you did above, there would be a lot less angry Dish customers. Thanks again for the data.
Logray,
Thanks for the info. Unfortunately, I already attempted to contact Dish last night and they made me so mad that I almost told them to come pickup all of their equipment! Their CSR's are clueless! I talked to three different people and each of them gave me a different (wrong) answer. If Dish would simply describe the situation as you did above, there would be a lot less angry Dish customers. Thanks again for the data.
No problem, I actually have a super secret tech support number at Dish with "high level techs" that you should call and report this issue to, if you don't mind. I've been told by the people at this number that because of the nature of their trouble reporting and resolution system, the more people that report this issue, the more likely it is to get resolved. Here's the number: 540-394-2921. Thanks in advance for calling. :D
Done! Got a machine, but I left a message. I will let you know if I learn anything new when they call me back.
Done! Got a machine, but I left a message. I will let you know if I learn anything new when they call me back.
Thanks. I called several months ago and it still hasn't been fixed. When they call back, please give them the run down as we all have.
1.) KOVR [UHF 25] 13-01 shows "digital service" and should show the guide data currently shown on channel 8631 and 13-02.
2.) KOVR 13-02 shows guide data for 13-01 (channel 8631).
3.) KVIE [UHF 53] 06-01 shows "digital service" but is the PBS HD national mirror 24/7/365.
4.) KVIE 06-02 shows guide data for KVIE analog 6 (channel 8636), but the channel is actually KVIE cable channel 7 - totally different from KVIE analog 6 and channel 8636.
Any word from the folks over at E* tech support?
Sorry, but they didn't give me any new information. The guy who called me back was either playing dumb or didn't know anything about it. He did say that he would file a report for me.
how disappointing as usual. i know someone that even tried to contact the ceo about how their company has been negilgent about this issue since dec 2004 at least and he never received a response other than the phone number given above. just sad that we can't get a straight answer out of them or have them fix it. oh well, guess i won't be watching PBS or CBS any time soon since I never know what is on.
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