DISH 1000 Install Problem - HELP please

[yaz96]

The DISH (not independent) installer came to install my new 1000 dish today. All went well until he tried the check switch on my 942 and 721. The dish could not see 110, AT ALL. Here's my previous, attempted, and current setup.

Previous -
Dish 500 - 110/119
Dish 500 - 148
2 DP34 switches
942
721
Dishplayer w/Dishpro Adapter

Attempted -
Dish 1000 - 110/119/129
Dish 500 - 148
2 DPP 44 switches w/2 powered amps
942 w/ DPP adapter
721 w/ DPP adapter
Dishplayer

Current -
Dish 500 - 110/119
Dish 500 - 148
2 DPP 44 switches w/2 powered amps
942 w/ DPP adapter
721 w/ DPP adapter
Dishplayer w/Dishpro Adapter

I realize the 2 switches are overkill for 3 receivers, but I have the rest of my house wired for future upgrades. Anyway, the guy (and 1 other who showed up after 3 hours) was here for 5 hours and could not get the damn thing to see 110. He tried changing ports on the switch, replaced all the LNB's (twice), changed the cable from the 110 LNB to the switch, tried the switches individually, tried repointing the dish, etc. It still gave X's and N.C. for the 110 satellite. Tried both the 942 and the 721, to no avail.

It got dark and they gave up, took the 1000 and reset up my 500 and left the DPP switches, and it went back to my previous setup on all three receivers.

Does anyone have any ideas what is going wrong.

I was with him the whole time, and suggested things to try, which he did, but still no results. We could see the VOOM channels, the whole reason for the 1000, so all was well but the DAMN 110 satellite.

I live in Colorado Springs, and he said that this was all new and that they had not installed many 1000's and none that he could remember with a side dish. He thought that was the whole problem, but I told him NO, the SatGuys forum has people who have done this themselves and it worked!!
They also suggested that the switch has only 3 ports for DBS, and the 4th is for FSS(?), and maybe they are not meant for 4 satellites. They told me they had basically been given a manual for the 1000, and that was the extent of their training. These are DISH employees...so I shouldn't be surprised, but still...

ANYONE?????? Please help if you can. They are supposed to call me to set up another appointment to retry the install with a different dish. They finally blamed that!?

Thanks!!!!!
yaz96
Rob

[Stewart Vernon]

Don't know much about the switches... but if it was the first 1000 they tried to install... is it possible they were not hip to pointing the dish properly for all three locations?

Perhaps instead of 110/119/129

They were actually picking up 119/129/Nothing

If you get where I'm going... perhaps you were getting 119 on the 110 line, 129 on the 119 line, and nothing on the 129 line.

Just a thought if the switches all were fine and the cables were swapped.

[deweybrunner]

I had same problem as hdme. I was just off in my pointing. If pointed properly all three should come in automatically.

[larrystotler]

The switch doesn't care what sats are connected, although with the DP+44(with it's built-in legacy compatibility), any FSS sats should be on the highest number since there are some legacy receivers that will not see them. When they did the check switch, what was the order of the sats detected?

Anyone with a D1000 - Does it show 129/119/110 or 119/110/129? A Dish 500 will show 119/110 and 110/xx if tuned improperly.

Also keep in mind that you can set the DP+Twin up on EITHER the 110/119 or 119/129, it doesn't matter.

[yaz96]

What is an FSS satellite???

Thanks!
yaz96

[Nightlife1970]

Sounds like they just did not have it pointed right. What were the signal stengths of the 119 & 129 when they had the 1000 up?

The DPP44 will work with any 4 sat locations. Does not matter if it is FSS or DBS, although I do belive that the FSS has to go in a certain port.

Yaz,

FSS is just a different type of satellite vs. a DBS satellite. They transmit signals in a differnt maner.

[badlnbf]

Sounds like your installer pointed you dish with the 2nd port on the DPPTwin (asuming this the type of lnbf in use), instead of the first port. When you do this you end up too far west. 119 and 129 are west of the 110 bird. Hope this helps!:nono:

[badlnbf]

The DISH 1000 LNBFs can be connected to provide 119°W, 110°W, and 129°W satellite signals to a DISH Pro Plus 44 switch. In this installation, the DISH Pro Plus Twin LNBF PORT 1 will default to the 119°W position, PORT 2 will default to the 110°W position, and the LNB IN port cannot be used. The DISH Pro
LNBF supplies the 129°W signal directly to the switch. Refer to the instructions provided with the DISH Pro Plus 44 switch.
Note: The DISH Pro Plus Twin LNBF is NOT compatible with the DISH Pro 34 switch in any installation. To install the DISH Pro 34 switch, you must replace the DISH Pro Plus Twin LNBF with LNBF(s) compatible with the DISH Pro 34 switch.[/B]

[Nightlife1970]

Another thing if they were aiming the 1000 with the DPP twin they will never get a good signal or spend forever trying. They should use a standard twin or two duals to aim with then put in the DPP. They really should not use a DPP to begin with a twin and a dual will work with a DPP44.

[SimpleSimon]

Another thing if they were aiming the 1000 with the DPP twin they will never get a good signal or spend forever trying. They should use a standard twin or two duals to aim with then put in the DPP. They really should not use a DPP to begin with a twin and a dual will work with a DPP44.
Wrong. It's not a problem - when you know what you're doing. :cool:

I talked to yaz96 on the phone yesterday - he's got a crew coming out on Monday, and if they fail, I told him to have them leave the equipment and I'd come do it for him on Wednesday. :up:

[Nightlife1970]

It's true you can tune with a DPP, but most installers are going to have much better results if they use a standard twin.

[greatwhitenorth]

We've had a new batch of DPP Twins come in which are absolutley unpeakable with a standard analog signal meter. Standard procedure now in our shop is to peak with a dual (or 2), then swap in the DPP Twin. I'm sure you could peak it by using the Point Dish screen, but most meters won't get it done. If you have any tricks to peaking a DPP Twin, I'd love to hear them

[boylehome]

If you have any tricks to peaking a DPP Twin, I'd love to hear themNot a big trick but I just take my daughters little TV and a DP receiver up to the roof and use them in-lieu of a meter.

[Nightlife1970]

As an installer I would not be caught dead doing that.

[boylehome]

As an installer I would not be caught dead doing that.
If I was a professional satellite dish installer, I wouldn't be caught dead doing it either. I would use professional equipment.

[greatwhitenorth]

If I was a professional satellite dish installer, I wouldn't be caught dead doing it either. I would use professional equipment.
Haven't we seen posts on this forums complaining about "professional" installers using the point dish screen to peak? Style points do count.....

[James Long]

Unless the installer has expensive equipment, they don't know what they are peaking to unless they connect a receiver. Strong signal from "a" satellite isn't enough ... it has to be the right satellite.

JL

[greatwhitenorth]

Unless the installer has expensive equipment, they don't know what they are peaking to unless they connect a receiver. Strong signal from "a" satellite isn't enough ... it has to be the right satellite.

JL
Too true, since E* has lit up the 129, we've had 4 or 5 reported instances (one by me:lol: ) in our office of peaking a Dish 500 to the 119 and the 129, instead of the 110 and the 119. Oh well, 10 degrees to the south, 3 degrees up...

[larrystotler]

FSS refers to the 11.7 - 12.2 Ghz signal range, and requires a larger dish due to the lower freq. Also, FSS uses linear polarity, which means the LNB has to be skewed. DBS is 12.2 - 12.7Ghz, and uses circular polarity. Easier to tune. Primetar and the SuperDish's 105 and 121 are FSS.

I use the Digisat 3, which is a digital sat meter with built-in support for up tp a DP34/DP+Twin at the dishes. Makes life much easier. I highly recommend it for any installer. The BridDog is the next step, and it ONLY shows the signal for the sat that you are looking for.

The SBCA trainers said to verify the peak on the receiver, and I know of some, myself included, that use walkie talkies and the customer when the need arises...

[olgeezer]

Wrong. It's not a problem - when you know what you're doing. :cool:

I talked to yaz96 on the phone yesterday - he's got a crew coming out on Monday, and if they fail, I told him to have them leave the equipment and I'd come do it for him on Wednesday. :up:


a bit off topic, but range of signal are you experiencing on a Dish 1000 at 129?

[yaz96]

Update- I printed out this thread and left it for the installers to read before they attempted to fix the problem.
Well, the DISH installers came out and fixed it. I was not home at the time, but I talked to the installer on the phone and he told me it was a bad cable.
I don't know if that was really it or not, but I did notice that they changed the Dual DP Plus LNB to 2 separate Twin DP LNB's.
They also left my 2 DPP44 switches just hanging from the wall and did not reconnect the cables up to the grounding block! Just pure sloppy laziness. I called and complained and they did come back and fix the switches but did not reconnect the cables (easy fix, but the principle...)
I am happy with my HD now and finally got a big enough antenna to get the Colorado Springs locals!

Thanks to Simon from Florissant for his offer of help, and the all the others with their ideas.

yaz96
Rob

[BobaBird]

but I did notice that they changed the Dual DP Plus LNB to 2 separate Twin DP LNB's.I'm almost positive you've mixed up the names. The only outside pieces of DP Plus equipment are the DPP44 (external switch) and the DPP Twin (2 DP LNBs, 3rd sat input, internal switch). There is no DPP LNB. The separate LNBs are likely DP Duals (1 satellite, 2 outputs).

Are you picking up all 4 satellites now? Do you mean your DPP44s were left unused in favor of some other solution, or just that the installer didn't bother to put things back as he found them?

[westfield60]

I too think that it is not pointed correctly.

I am really surprised at the wide range of techs that Dish Network employs. When I first initially installed my dishes I had two Dish Network installers come come over saying that I need to purchase long 15 foot poles in order to install my dish so that the neighboring trees would not interfere with the signal. I spend the money and I had these two large poles on the balcony of my apartment building for about 2 years.

After 2 years, The Management of the building asked me take them down since you could see them from the street level and they really were an eyesore, even I would admit to that.

I called Dish and told them that I needed to do something, they send another tech over. This guy was great. He really knew what he was doing and said that the advice that the first guy gave was incorrect. He tested it and I was able to get a strong signal even about 3 feet off the ground. He got rid of the long poles and installed the dishes and had it up and running perfectly. No eyesore, no wind issues of the pole shaking and no headaches from the management of the building. I wish the correct techs had given me the advice in the first place.

My advice to you is to get other installers, and let them do it correctly.

[yaz96]

I'm almost positive you've mixed up the names. The only outside pieces of DP Plus equipment are the DPP44 (external switch) and the DPP Twin (2 DP LNBs, 3rd sat input, internal switch). There is no DPP LNB. The separate LNBs are likely DP Duals (1 satellite, 2 outputs).

Are you picking up all 4 satellites now? Do you mean your DPP44s were left unused in favor of some other solution, or just that the installer didn't bother to put things back as he found them?


Sorry, my mistake, they removed the DPP TWIN and replaced with two DP LNB's.
I am receiving all 4 satellites now.
As far as the DPP 44's, they had removed them from the side of my house the first go around to move/test them, and had just left them hanging off the side of the house. The second time they changed the cable and STILL left them hanging. 3rd time they came out and fixed them.