Alpaca Bill
02-01-06, 08:33 PM
Since I just had one of my 921s replaced 3 times over a 1 week period, I have noticed a different diagnostic screen than on my other 921s and it seems to be causing problems. Dish Audit team is telling me this 921 has yet to call in so they asked me to go to the diagnostic screen and select "dial out". I can not do this since it is grayed out. I also noticed that on this 921 I have 11 options on this screen whereas the other 921 I have only has 4.
My options are "connection", "dial out" (grayed out), "I.R. Blaster", "hard drive", "a/v input", "microphone", "tuner 3D", "tuner 3A", "HDCP test", "tuner 1" and "tuner 2".
The other only has "connection", "dial out", hard drive", and "teach remote".
It looks like my receiver is in some sort of engineer mode. Did anyone know our 921s had a microphone? And what is with the HDCP and a/v input tests?
In any case, I think since it is stuck in this mode, it is not calling back to dish when they send a signal for it to. I can not confirm this since the 3 times I have tried to do so, I get hung up on after over an hour on the phone with them (offering no help what so ever I might add).
Does anyone see this? Has anyone seen this? Does anyone have an answer?
Not that it matters that much since come 4/1 the 921 is out the door but I do not want my account shut off by the RATS due to this issue that they themselves can't seem to fix.
My options are "connection", "dial out" (grayed out), "I.R. Blaster", "hard drive", "a/v input", "microphone", "tuner 3D", "tuner 3A", "HDCP test", "tuner 1" and "tuner 2".
The other only has "connection", "dial out", hard drive", and "teach remote".
It looks like my receiver is in some sort of engineer mode. Did anyone know our 921s had a microphone? And what is with the HDCP and a/v input tests?
In any case, I think since it is stuck in this mode, it is not calling back to dish when they send a signal for it to. I can not confirm this since the 3 times I have tried to do so, I get hung up on after over an hour on the phone with them (offering no help what so ever I might add).
Does anyone see this? Has anyone seen this? Does anyone have an answer?
Not that it matters that much since come 4/1 the 921 is out the door but I do not want my account shut off by the RATS due to this issue that they themselves can't seem to fix.