Exchange

[norton54]

When I ordered my vip211 the csr didn't say anything about sending back my 811 but there was a pre-paid ups sticker in the box the 211 came in. Seems I've read on this forum some people were swapping theirs out. Is this correct? I hate calling back as I always get a "feranerr" I can't understand.

[DP1]

I swapped out from a 6000. I can send it back if I want to (but dont have to) with the pre-paid but they'd only give me $25.00 for it so I'm not going to.

[bhenge]

My understanding is that if you current 811 is leased, you have to send it back. If you own it, its your option. They will send you a prepaid shipping box and credit you $25 for your owned unit.

[norton54]

Thanks for the replies. Be honest I don't know if I "bought" it or not. When I got the 811 an installer brought it with him and I paid dish a $99 upgrade fee and 18 month commitment to HD services.