Local D* installers not following through...

[nneptune]

What would you do?
I called about my 2nd R15 acting up, and D* itself promised me credit per month and a replacement receiver..in fact a high def receiver.
They sent a local tech out to do the job on the 11th. He did not swap the receiver, stating that he felt he fixed the problem and would be back in touch with us today (13th) regarding the actions of the R15.
Of course he never called today, and the problems still persist.
I got ahold of his supervisor, and then the local tech called back asking if things were still acting up. They are.
He said he'd call again tomorrow and try to bring a brand new (not refurbed) R15.
My question is this...would you allow this?
Is it better to wait a few days for a new R15 or would it be best to get the HD receiver, which in all likelihood is a refurb?
It seems like I'm being held hostage..
I swear if the guy shows up tomorrow with another refurbed R15, I'll lose my mind!
This is one unhappy sub.
As much as DISH was ticking me off, I never had to go through garbage like this!

[sandi916]

Want to hear another one? I was to be installed on 3.8.06. When the installer came he said "I don't fell well today." He used my bathroom and then said he couldn't do the install. Another installer came on 3.11.06. He had to run a second line for the R15 but couldn't do it because he needed "another man" to help. Told him I was a capable woman, but he said I couldn't help. Instead he sold me a piece of equipment to pick up the signal on the second tuner for $20. After he left keep getting signal "searching for satellite signal". Called DTV many times over the next week and they sent me a new R15 saying it was defective. The problem was not fixed. Finally got a tech support person who knew what SHE was talking about and realized that the piece of equipment I was sold was a splitter and I needed the second line run.
The install company returned my $20 and DTV was very apologetic but, why are installers selling equipment when the install is free. The R15 is now working properly except for the gliches we are all having.

[nneptune]

Want to hear another one? I was to be installed on 3.8.06. When the installer came he said "I don't fell well today." He used my bathroom and then said he couldn't do the install. Another installer came on 3.11.06. He had to run a second line for the R15 but couldn't do it because he needed "another man" to help. Told him I was a capable woman, but he said I couldn't help. Instead he sold me a piece of equipment to pick up the signal on the second tuner for $20. After he left keep getting signal "searching for satellite signal". Called DTV many times over the next week and they sent me a new R15 saying it was defective. The problem was not fixed. Finally got a tech support person who knew what SHE was talking about and realized that the piece of equipment I was sold was a splitter and I needed the second line run.
The install company returned my $20 and DTV was very apologetic but, why are installers selling equipment when the install is free. The R15 is now working properly except for the gliches we are all having.

Used your bathroom? I imagine him reading through the guides trying to figure out how to do the install!
My tech guy never called today as promised. Pretty rotten service.
I expect a brand-spanking new R15 (or better) in my house by tomorrow, or D* will get an earfull!
I've been too nice this whole time!

[sandi916]

Maybe the NY installer has relocated to Illinois :lol:

[TigersFanJJ]

Guys like this make it twice as hard on a professional installer.

To share a somewhat similar story with you guys. I pre-called one of my customers last week the day before I was to do a 4 box movers connect for him. He told me that he wasn't sure if I'd be able to do the job because another technician had previously come by and said that he couldn't do it properly on this home, so the guy left without doing anything. Immediately I thought it was probably a line of sight issue, but told the customer that I'd come out anyway to see if I could help him out.

When I arrived at the home, I noticed that it was a mobile home with the skirting not yet installed and no trees anywhere close to it. This had me really excited knowing it would be an easy job. I had the customer show me what he was wanting that the so called tech couldn't do. He had a built-in entertainment center that the guy couldn't figure out how to install one receiver in and also had a 15" LCD mounted on a wall that had a shelf about a foot under it that the guy couln't figure out how to get a cable to.

I brought my cable through the floor into the customers water heater closet and drilled through the wall of the w/h closet and into the side of the built-in entertainment center (the ent. center was connected to this wall.) On the 15" LCD, I popped his vinyl siding loose on the outside of the house, brought the cable up behind it, and through the hole that I drilled in the exterior wall behind the siding that came through just above the shelf.

I just had to bring the cable up through the floor for the other two receivers.

How long did I spend doing the extra work for the customer? Maybe ten minutes. How happy was the customer with my work? He tipped me $100 and got several of my business cards to give to his friends.

[nneptune]

Guys like this make it twice as hard on a professional installer.

To share a somewhat similar story with you guys. I pre-called one of my customers last week the day before I was to do a 4 box movers connect for him. He told me that he wasn't sure if I'd be able to do the job because another technician had previously come by and said that he couldn't do it properly on this home, so the guy left without doing anything. Immediately I thought it was probably a line of sight issue, but told the customer that I'd come out anyway to see if I could help him out.

When I arrived at the home, I noticed that it was a mobile home with the skirting not yet installed and no trees anywhere close to it. This had me really excited knowing it would be an easy job. I had the customer show me what he was wanting that the so called tech couldn't do. He had a built-in entertainment center that the guy couldn't figure out how to install one receiver in and also had a 15" LCD mounted on a wall that had a shelf about a foot under it that the guy couln't figure out how to get a cable to.

I brought my cable through the floor into the customers water heater closet and drilled through the wall of the w/h closet and into the side of the built-in entertainment center (the ent. center was connected to this wall.) On the 15" LCD, I popped his vinyl siding loose on the outside of the house, brought the cable up behind it, and through the hole that I drilled in the exterior wall behind the siding that came through just above the shelf.

I just had to bring the cable up through the floor for the other two receivers.

How long did I spend doing the extra work for the customer? Maybe ten minutes. How happy was the customer with my work? He tipped me $100 and got several of my business cards to give to his friends.

Sheesh! Can you come out here? We need a few more pros out this way. You can even use my bathroom!!!:lol:

[sandi916]

Maybe you are one of the fornatunate installers--you have a brain. I thinks the ones I was getting had worked too long at McDonald's frying french fries..And you know whar happens to your brain when you inhale too much grease-it fries.

[nneptune]

Maybe you are one of the fornatunate installers--you have a brain. I thinks the ones I was getting had worked too long at McDonald's frying french fries..And you know whar happens to your brain when you inhale too much grease-it fries.

Fries..just like the 2 R15s I've had the displeasure of owning so far....grrr

[TigersFanJJ]

You can even use my bathroom!!!:lol:


:rolling:

I try to to that BEFORE going to a jobsite. Call me old fashioned but I'd rather not use a customer's bathroom. I think that is really disrespectful.

[Wolffpack]

:rolling:

I try to to that BEFORE going to a jobsite. Call me old fashioned but I'd rather not use a customer's bathroom. I think that is really disrespectful.
Your correct TigersFan. But isn't it a 2 way street? Granted I'm in AZ but I also offer installers water and pop. Typically I just take a bottle of water our and ask hey, need some water? Every one takes it and says thanks much. But then again, I'm in AZ.

So you can get bad installers and bad customers I would guess.

For the record, I also tip installers if they do a good job. I've been moving almost every year lately (using the movers connection) and I've given one installer $20 cuz he cleaned up after himself. I gave the latest installer much more as he installed a second 4x8 multiswitch and didn't charge me.

[sandi916]

I agree, Wolffpack. I have made sushi for my painter and baked brownies for the handyman. Manners and courtesy go a long way!

[hoopsbwc34]

Guys like this make it twice as hard on a professional installer.


Anyone you can recommend in Denver CO?