Mike123abc
07-19-02, 05:44 PM
I found a snag in my upgrade plans for "enhanced" HDTV.
I ordered the Discovery HD annual subcription to get my HDTV upgrade (8psk) module.
Problem #1 the module is backordered, but they still claim it will ship in the middle of next week (around 7/24).
Problem #2 the CS rep that answers the call may not quite know how to do the order. In my case the first time I called they ordered month to month instead of annual (about July 1st). It took another call after checking my statement online to see that they had not processed the order properly. The second CS rep that I called took a while to get the order in but then managed to do it. This time I check my statement and see where they added and removed the monthly service no less than 3 times until they finally got the annual subscription in there properly.
Interesting note: Since my annual subscription goes through 5/1/03 they put HD theater to match the renewal dates. I called again and verified that indeed they will be sending a "free" module.
NOW THE WRINKLE:
Problem #3 - I have more than one model 6000 recievers. YOU ONLY RECIEVE ONE FREE UPGRADE. If you have more than one 6000, you need to call and get the upgrade for the other ones you have for $49.99 BEFORE the end of the month where they promise the price goes to $99.99. I just happened to think about that when I was checking out on the status on the upgrade module. Who knows for sure what the price will be after the end of the month, but it is something to think about.
I ordered the Discovery HD annual subcription to get my HDTV upgrade (8psk) module.
Problem #1 the module is backordered, but they still claim it will ship in the middle of next week (around 7/24).
Problem #2 the CS rep that answers the call may not quite know how to do the order. In my case the first time I called they ordered month to month instead of annual (about July 1st). It took another call after checking my statement online to see that they had not processed the order properly. The second CS rep that I called took a while to get the order in but then managed to do it. This time I check my statement and see where they added and removed the monthly service no less than 3 times until they finally got the annual subscription in there properly.
Interesting note: Since my annual subscription goes through 5/1/03 they put HD theater to match the renewal dates. I called again and verified that indeed they will be sending a "free" module.
NOW THE WRINKLE:
Problem #3 - I have more than one model 6000 recievers. YOU ONLY RECIEVE ONE FREE UPGRADE. If you have more than one 6000, you need to call and get the upgrade for the other ones you have for $49.99 BEFORE the end of the month where they promise the price goes to $99.99. I just happened to think about that when I was checking out on the status on the upgrade module. Who knows for sure what the price will be after the end of the month, but it is something to think about.