smhartner
07-23-02, 06:27 PM
Back in April, my 501's hard drive failed, losing 20 hours of recordings, and basically acting screwy.
I was sent a refurbished unit, which was garbage. It never worked out of the box.
I was then sent another refurbished unit, which actually worked fine, up until a week ago. The hard drive on this unit is failing now, refusing to play old recordings, and losing most of them anyway.
I called cust service, ready to spit fire.
I was told that the policy is to send another refurb, but they could SELL me a new unit. I remained polite, and told her I'll send back refurbs until they send me a new one.
I also threatened to email Charlie and explain the situation to him.
I was put on hold, and told to expect a new 501 in 3 days.
We'll see....
Has anyone else still been getting HD failures?
Also, have they changed the HD's they use?
Does anyone know if the new unit gets a new warranty, or is it worth paying for the extended warranty?
Scott
:hi:
I was sent a refurbished unit, which was garbage. It never worked out of the box.
I was then sent another refurbished unit, which actually worked fine, up until a week ago. The hard drive on this unit is failing now, refusing to play old recordings, and losing most of them anyway.
I called cust service, ready to spit fire.
I was told that the policy is to send another refurb, but they could SELL me a new unit. I remained polite, and told her I'll send back refurbs until they send me a new one.
I also threatened to email Charlie and explain the situation to him.
I was put on hold, and told to expect a new 501 in 3 days.
We'll see....
Has anyone else still been getting HD failures?
Also, have they changed the HD's they use?
Does anyone know if the new unit gets a new warranty, or is it worth paying for the extended warranty?
Scott
:hi: