View Full Version : "Dish Network" violating No-Call Rules
A news story I just heard on the radio said that a woman in Seattle is working with the attourney general to stop Dish Network (or subcontractor of) to stop telemarketing calls to her (she is on the donotcall list). They played a tape of one of the calls she received in which the telemarketer told her "fu*% off" or something akin to that. Dish claimed in the news story that it wasn't them.
James Long
07-14-06, 03:24 PM
Most likely isn't. There are a lot of salespeople cold calling to sell "Dish Network" service who are only retailers. It would be nice to see their affilations pulled.
Dish claimed in the news story that it wasn't them.There was one someone posted here a while back about someone that showed "Dish Network" in caller ID but the call was coming from somewhere local to the abused. While it is unlikely that Dish Network is the one doing the calling, but it may be a subcontracted boiler room operation. More than likely, it is someone representing one of those outfits that puts stuffers in the Sunday paper.
SaltiDawg
07-14-06, 04:26 PM
There was one someone posted here a while back about someone that showed "Dish Network" in caller ID but the call was coming from somewhere local to the abused...
I've seen similar posts. While it would seem a poor practice for dish to sanction this approach, it is my understanding that among those exempted from the "Do not call" lists are businesses with which you have an established business relation.
robert koerner
07-14-06, 04:28 PM
I canceled my distant networks and 510, and received a junk phone call from Dish within hours, trying to sell me on upgrading to top 120.
The junk phone caller barely understood English. So, I went to the Dish site to see if anything had been added to top 120 that I might now be interested in. That is where I discovered Dish listing channel 286 as part of the Free Preview, and why I called to see why I was no longer getting 286.
I'm on the No-Call list.
tsmacro
07-14-06, 04:30 PM
There was one someone posted here a while back about someone that showed "Dish Network" in caller ID but the call was coming from somewhere local to the abused. While it is unlikely that Dish Network is the one doing the calling, but it may be a subcontracted boiler room operation. More than likely, it is someone representing one of those outfits that puts stuffers in the Sunday paper.
Nah, it's not one of the companies that advertise in any way likely (including sunday stuffers) because that costs money. The operations that telemarket spend their money on calling lists, employees and automatic dialing equipment and the cheapest place they can find to set up.
James Long
07-14-06, 04:42 PM
... it is my understanding that among those exempted from the "Do not call" lists are businesses with which you have an established business relation.True, which would exempt the call made to Robert (not the seemingly cold call reported in the first post). The national 'do not call' registry would allow such calls. I can't imagine a state law that would prohibit a company from contacting their own current or recent customers.
Many businesses have their own 'do not call' policy where you can opt out of promotional calls, emails and/or mailings.
My state has their own separate 'do not call' legistlation that is stronger than national law yet still has exemptions for political, polling and not for profit calls. When I get such a call I just tell them to put me on their own 'do not call' list and hang up. If I get a call from a business in violation of the national or state 'do not call' law I try to get the real company name and as much information as possible so I can file a complaint.
It would be nice to know who this "Dish Network" caller really is.
rcdallas
07-14-06, 08:05 PM
Most likely isn't. There are a lot of salespeople cold calling to sell "Dish Network" service who are only retailers. It would be nice to see their affilations pulled.
In my humble opinion IMHO - Retailers give DNS a bad name (some, not all), I go on alot of jobs and the customer is told basically we come in and mop your floors, re shingle your roof, groom your pets and so on (exageratted) before we leave.
Seriously I've been on jobs were sales partners have told customers we'll take your off air 30 element antenna/rotor off the roof, install your new OTA HD antenna, all part of your free basic installation. Then I get to waste company time having to explain to the customer for 45 minutes that doesn't go along with the basic install, then the customer doesn't believe and now they hold a grudge - in return now I show up past 5:00 to do a install and the customer is upset because now I'm late due to the extra 45 minutes I spent on a prior.
Went to one job recently were a sales partner told the customer that satellites have no problem working through trees in which I pull up and have to call a NLOS, in return wasting company money on a truck roll thus in the long run raising the customers cost because of stuff like that - Whomever should be back charged for a statement like that.
Mr-Rick
07-14-06, 08:29 PM
As a retailer, we are constantly reminded not to call folks and say "DISH NETWORK CALLING...." and to follow all Do Not Call Lists, Federal and State. DISH is cracking down hard on these retailers which is good. Why some of these retailers continue to do it is beyond me. Pull their contracts and sue!
Rick
A news story I just heard on the radio said that a woman in Seattle is working with the attourney general to stop Dish Network (or subcontractor of) to stop telemarketing calls to her (she is on the donotcall list). They played a tape of one of the calls she received in which the telemarketer told her "fu*% off" or something akin to that. Dish claimed in the news story that it wasn't them.
Stewart Vernon
07-14-06, 09:53 PM
One of the problems with Caller ID is akin to the yellow pages... All those "AAA Aardvark Computer Repair" companies who want to be at the front of the phone book...
Similarly, people can sign up as "Dish Network Gurus" or "Dish Network Awesomeness" or something, knowing that most Caller IDs are only going to display that first "Dish Network" part... and off they go looking like they are Dish, but obviously not being Dish.
James Long
07-14-06, 11:18 PM
I get 16 characters of Caller ID, so some of those extra characters would show. :D
But you can get almost anything put on your caller ID ... the phone company doesn't usually check to see if you have LEGAL right to the name. As long as you give them enough information to prove you'll pay the bill they are happy.
There was a woman in my hometown who even had her phone service listed in our family's last name because she didn't want her name in the phone book and didn't want to pay for a unlisted number. Her last name is nothing like ours, but as long as the bill is paid the phone company is happy.
DonLandis
07-15-06, 03:09 AM
James Long you took the words out of my mouth. I was happy to learn that there is a Do Not call list I could be on but unfortunately, I discovered there are so many loopholes in the rules that protect the telemarketer even if you are on that list so they escape punishment for violation. I found one such loophole for my phone number and therefore, I can't take advantage of the enforcement side of this law. Once I threatened a telemarketer with reporting him and he admitted I was on the list but that list didn't apply because ... He was right. I checked it out. That's when I read about all the exceptions. IMO, the law passed by our government is making good press but in reality is written to protect telemarketers.
My state has their own separate 'do not call' legistlation that is stronger than national law yet still has exemptions for political, polling and not for profit calls.I believe that the corporate do not call database is a Federal mandate. Every organization is expected to respect a person's request to "do not call me again".
Slamminc11
07-15-06, 09:42 AM
I think the title to this thread needs changing. Dish is not in violation, some idiot is who is trying to get more customers is.
As Rick pointed out:
As a retailer, we are constantly reminded not to call folks and say "DISH NETWORK CALLING...." and to follow all Do Not Call Lists, Federal and State. DISH is cracking down hard on these retailers which is good. Why some of these retailers continue to do it is beyond me. Pull their contracts and sue!Rick
Dish is going after these guys when and where they can find them, but as a few have pointed out, it isn't easy sometimes to actually figure out who they are. Maybe change the tread to "Someone is violating the no call list" But I think it has been established that it wasn't Dish!
I think the title to this thread needs changing. Dish is not in violation, some idiot is who is trying to get more customers is.
As Rick pointed out:
Dish is going after these guys when and where they can find them, but as a few have pointed out, it isn't easy sometimes to actually figure out who they are. Maybe change the tread to "Someone is violating the no call list" But I think it has been established that it wasn't Dish!
Well you don't know that it isn't. They say they are, that is all there is to go on. Dish could just be talking out of both sides of their mouth. Wow, of course they would NEVER do that and have NO history of that.
James Long
07-15-06, 11:41 AM
There is no proof that Echostar Communications Corporation (dba Dish Network) is responsible for these calls. There IS proof that certain resellers use the name "Dish Network" in their telemarketing efforts - These resellers are NOT Dish Network. If you can PROVE that Echostar is running the boilerroom operations I invite you to do so.
Stewart Vernon
07-15-06, 12:29 PM
I would be very surprised if Dish Network made any of these cold-calls these days.
Usually these telemarketers call and don't leave a message... but I've answered a couple of times and even though they always say they are calling "on behalf of Dish Network" or something vague... they never seem to know I already am a Dish subscriber! That, of course, is a big clue that they are not calling me on behalf of Dish! :)
Slamminc11
07-15-06, 12:35 PM
Well you don't know that it isn't. They say they are, that is all there is to go on. Dish could just be talking out of both sides of their mouth. Wow, of course they would NEVER do that and have NO history of that.
Actually, I happen to know someone who is in the department at Dish who tracks these companies down. And Yes, Dish does NOT make those calls!
It is against Dish Policy for any retailer to cold call anyone and mis-represent they are calling from or on behalf of Dish Network, nor does Dish Network make those calls as well. For those retailers who are caught violating this policy, the punishment can range from written notice to cease and desist to voiding their contract with Dish Network. Dish has also set up a NCL of their own in conjunction with the National and state lists, of which Dish will share with retailers in order that they (retailers) do not violate those NCL's.
According to this friend of mine, Dish is serious about tracking down those retailers who are violating the policy to the point to where they encourage retailers and customers to help by turning in those retailers so that dish can bust them!
One of the problems with Caller ID is akin to the yellow pages... All those "AAA Aardvark Computer Repair" companies who want to be at the front of the phone book...
Similarly, people can sign up as "Dish Network Gurus" or "Dish Network Awesomeness" or something, knowing that most Caller IDs are only going to display that first "Dish Network" part... and off they go looking like they are Dish, but obviously not being Dish.
What you have to realize, is through 800 spoofing, a company can make anything they want to show up on your caller ID. We need to make spoofing completely illegal with no exceptions. As the called party, you should have the legal right to know who is calling. Just do an internet on 800 spoofing and you will see how easy it is.
The other thing to do, is for all people with caller ID to never pick up the phone unless they know who the calling party is. If the calling party doesn't like it, tough. Let them call from a phone that properly identifies the source.
Paul Secic
07-15-06, 02:48 PM
James Long you took the words out of my mouth. I was happy to learn that there is a Do Not call list I could be on but unfortunately, I discovered there are so many loopholes in the rules that protect the telemarketer even if you are on that list so they escape punishment for violation. I found one such loophole for my phone number and therefore, I can't take advantage of the enforcement side of this law. Once I threatened a telemarketer with reporting him and he admitted I was on the list but that list didn't apply because ... He was right. I checked it out. That's when I read about all the exceptions. IMO, the law passed by our government is making good press but in reality is written to protect telemarketers.
We're on the do not call list and we get calls. Some from Directv & I've never had it! Weak law for sure.
But you can get almost anything put on your caller ID ... the phone company doesn't usually check to see if you have LEGAL right to the name. As long as you give them enough information to prove you'll pay the bill they are happy.
so true. As long as its part of your name or product, you can put anything you want on caller ID.
As an example, collection agencies can't put their name on outbound caller ID (I work for a telecomm consulting company that caters to collection agencies) so we have to use abbreviations or other ways around for the caller ID.
So if someone is "Big Boy Collections" they can abbreviate it "Big Boy". So I'm assuming these companies just use a part of their name because they "may" have an ad for Dish Network in the yellow pages. Sadly these companies can have 3 lines with 3 different caller ID listings.
Stewart Vernon
07-15-06, 06:58 PM
What you have to realize, is through 800 spoofing, a company can make anything they want to show up on your caller ID. We need to make spoofing completely illegal with no exceptions. As the called party, you should have the legal right to know who is calling. Just do an internet on 800 spoofing and you will see how easy it is.
Yep. I've never liked that caller ID is a feature that we can pay for BUT also you can pay for ID-blocking and block on a per-call basis.
I have an eye-hole in the door so I can see who is outside before opening the door... I agree that if someone calls me, I have a right to know who it is.... so to me, caller-ID should just be mandatory on the caller-side (i.e. no blocking allowed) so no more anonymous phone calls.
For anyone who might think that is unfair... Consider that if you walked around a neighborhood knocking on doors with a ski-mask on to hide your identity, a police cruiser would certainly be around soon to pick you up and ask what you are doing... so why be allowed to hide when making phone calls?
The other thing to do, is for all people with caller ID to never pick up the phone unless they know who the calling party is. If the calling party doesn't like it, tough. Let them call from a phone that properly identifies the source.
Absolutely what I do... which is why I don't know sometimes if Dish may have actually tried to make a legitimate call unless they leave a message. My assumption has always been that if they called, they would leave a message for me to return the call... so I don't answer unless I recognize who is calling me.
nsafreak
07-15-06, 07:23 PM
What'd be really nice is if there was a way to display ANI info without getting expensive phone equipment. It's very tough (if not impossible) to hide your true ANI info from whoever you are calling.
What you have to realize, is through 800 spoofing, a company can make anything they want to show up on your caller ID. We need to make spoofing completely illegal with no exceptions. As the called party, you should have the legal right to know who is calling. Just do an internet on 800 spoofing and you will see how easy it is.
The other thing to do, is for all people with caller ID to never pick up the phone unless they know who the calling party is. If the calling party doesn't like it, tough. Let them call from a phone that properly identifies the source.
I have on my voice mail box answer a message that says "Your caller ID is not recognized...blah blah blah you'll never get through." Plus I am on the DNC list. I NEVER receive calls from anyone other than friends and family or legitimate calls, so that is nice. Unlist your number, get call blocking, don't give out your real number to anyone unless abosultely necessary, give bogus numbers for your credit card so you can also give bogus numbers to companies you buy stuff from on the web.
Yep. I've never liked that caller ID is a feature that we can pay for BUT also you can pay for ID-blocking and block on a per-call basis.
I have an eye-hole in the door so I can see who is outside before opening the door... I agree that if someone calls me, I have a right to know who it is.... so to me, caller-ID should just be mandatory on the caller-side (i.e. no blocking allowed) so no more anonymous phone calls.
For anyone who might think that is unfair... Consider that if you walked around a neighborhood knocking on doors with a ski-mask on to hide your identity, a police cruiser would certainly be around soon to pick you up and ask what you are doing... so why be allowed to hide when making phone calls?
Absolutely what I do... which is why I don't know sometimes if Dish may have actually tried to make a legitimate call unless they leave a message. My assumption has always been that if they called, they would leave a message for me to return the call... so I don't answer unless I recognize who is calling me.
Agreed, the law should be that you can't hide or mask your number or information, and it should be free to receive caller ID information for all phones.
Ken Green
07-15-06, 08:58 PM
What you have to realize, is through 800 spoofing, a company can make anything they want to show up on your caller ID. We need to make spoofing completely illegal with no exceptions. As the called party, you should have the legal right to know who is calling. Just do an internet on 800 spoofing and you will see how easy it is.
The other thing to do, is for all people with caller ID to never pick up the phone unless they know who the calling party is. If the calling party doesn't like it, tough. Let them call from a phone that properly identifies the source.
There are web tools available to anyone, which will spoof any caller ID, number and name. You can send whatever number and name you choose to anyone's phone.
Agree, it should be illegal!!
What'd be really nice is if there was a way to display ANI info without getting expensive phone equipment. It's very tough (if not impossible) to hide your true ANI info from whoever you are calling.ANI and Caller ID are two completely different things. Caller ID has clearly been corrupted.
Caller ID functionality is included with much of the nicer phone equipment. The problem is that the service for wireline phone companies costs too much for those who would benefit the most. Qworst charges $5/month for Caller ID. They need to pick some other feature to subsidize Universal Service.
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