What the Deals are, and what are you being told by CSR?

[tivoreno]

Whether they have them in the truck or not, many installers and installation companies will say,

"If it is not on the work order, I can't do it."

...
- CraigWell, I just got "the call" that the installer is on his way. He'll be here in 30 minutes. I confirmed with him that he will be installing a new dish and I asked about a multiswitch, to which he replied:

"It's not on the work order, but that's not a problem. I have them and we can add it no problem". Wow! How much should I tip this guy if he does a good job?

Also, I have one of those dual-bowtie OTA antenna's from D* that is working quite nicely (diplexed into 1 of my 4 incoming lines). What will he have to do to make sure I continue to reveive OTA channels? From what I've read, the BBC's would need to be connected before the multiswitch so I can continue to diplex the OTA signal. If that is true, I will need to do this outside, under an overhang. Is that sufficient weather protection for these "non-weatherproof" BBCs?

[Milominderbinder2]

...She has asked me to get her an HDTV and arrange D* service for her at my recommendation. Wants 4 SD receivers, 1 SD DVR and 1 HD DVR...
Follow the Get a Great Deal on an HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script. Make the call and do each step.

Be prepared to do some negotiating. Don't forget that both of you will get a $50 referral credit.

She should also know that once she gets that first HDTV and an HR20, she may suddenly hate the old SD and non-DVR receivers. We have seen it in this thread countless times.

Here are the Top 10 Reasons To Use an HR20 With an Standard Definition (SD) TV (http://www.dbstalk.com/showthread.php?p=953682#post953682)

- Craig

[Milominderbinder2]

OK, I've looked through the last few pages; my apologies if I didn't look far enough back.

I've got eight dual tuner receivers. I'll be replacing one of them with an HR20 (if I can get a decent enough deal), but obviously I need a 16 port multiswitch. What's DirecTV's policy on this? Will they supply a 16 port switch in this case, or are they going to make me pay extra for it (or buy it outright)?

BradThey will probably include 2 Zinwell 6 x 8's or one 6 x 16. Just ask.

- Craig

[Milominderbinder2]

I just got off the phone with Scott @ retention, and it was almost too easy. When I told him I really want to stay with D*, hes says "You're looking for our best deal, what is it you want"?

I told him the new HDDVR, and he said that since I've been such a loyal customer, it was shipping only, $19.95. I didn't try for more credits, as I could care less about that, I just want the hardware.

Install is scheduled for 10/15 in the am. I also get to keep my old 10-250 to move up to the living room.
You are on step 8 of the script (http://www.dbstalk.com/showthread.php?p=839938#post839938). The last steps are just as important!

Don't stop now!

- Craig

[Milominderbinder2]

In the post 1184321:

As a part of that, they pulled the plug on the first five of those with HR10 MPEG2's....
Milo, can you elaborate on what I highlighted in red? If I understand you correctly, those channels never were in HD on the HR10-250 anyway. I know that I was never able to get Comcast Sportsnet Chicago in HD on my HR10-250.
I do not own an HR10, but others who do report that they have been able to get their local Regional Sports Networks (RSN's) on their HR10's. For instance, in Chicago, they got 640 Comcast Sportsnet Chicago HD.

This morning that MPEG2 channel 640 was gone from my favorites lists. The new MPEG4 640 was available.

There has been conjecture for some time when DIRECTV will turn of the first MPEG2 channel. 640 MPEG2 is gone this morning.

The old 640 HD MPEG2 may be somewhere else now but I do not see it. For a fact it is not at 640 any more.

- Craig

[Milominderbinder2]

Well, I just got "the call" that the installer is on his way. He'll be here in 30 minutes. I confirmed with him that he will be installing a new dish and I asked about a multiswitch, to which he replied:

"It's not on the work order, but that's not a problem. I have them and we can add it no problem". Wow! How much should I tip this guy if he does a good job?

Also, I have one of those dual-bowtie OTA antenna's from D* that is working quite nicely (diplexed into 1 of my 4 incoming lines). What will he have to do to make sure I continue to reveive OTA channels? From what I've read, the BBC's would need to be connected before the multiswitch so I can continue to diplex the OTA signal. If that is true, I will need to do this outside, under an overhang. Is that sufficient weather protection for these "non-weatherproof" BBCs?
Tip him well!
They will need to run a separate lines for the 4 sat lines. You can keep your OTA on one of the old lines.

- Craig

[tivoreno]

Tip him well!
They will need to run a separate lines for the 4 sat lines. You can keep your OTA on one of the old lines.

- CraigI already have 4 lines from the old dish, but isn't there an issue with diplexing OTA with the new dish? I can't seem to find that info as easily as I did before...still looking though. Running new lines will be extremely hard, since they all go through the top of a concrete wall, down the interior, under a carpet accross the room and up another interior wall to a wall outlet. These four lines is it.

[RAD]

Hope they're RG-6 coax then since that's what D* says is supposed to be used for Ka/Ku band reception.

[tivoreno]

Hope they're RG-6 coax then since that's what D* says is supposed to be used for Ka/Ku band reception.They are RG6.

[Sirshagg]

Tip him well!

- Craig

Call me a cheap b*****d but I disagree. It should not be necessary to tip people to do their job. Now that being said if they do something over and above or just do a great job go ahead and tip them whatever you feel comfortable with.

[cartrivision]

Call me a cheap b*****d but I disagree. It should not be necessary to tip people to do their job. Now that being said if they do something over and above or just do a great job go ahead and tip them whatever you feel comfortable with.

+1

If everyone starts tipping installers when they just do what they should be doing, it will encourage them to start providing sub-standard service and withholding "standard install" services and hardware in an attempt to get tipped for just living up to minimal performance.

Replacing a non-HD compatible multiswitch with a new Zinwell (that is not on the work order) is not a favor that the installer did for you, it's SOP and it's certainly nothing worthy of a tip.

[Milominderbinder2]

I already have 4 lines from the old dish, but isn't there an issue with diplexing OTA with the new dish? I can't seem to find that info as easily as I did before...still looking though. Running new lines will be extremely hard, since they all go through the top of a concrete wall, down the interior, under a carpet across the room and up another interior wall to a wall outlet. These four lines is it.
The OTA needs to be separate from the 4 satellite cables.

There is a trick for very short distances but it does not apply in your case.

You are having them install there new cables as required by the contract. You are using one of the old now unused cables for your OTA.

- Craig

[Lord Vader]

In the post 1184321:

I do not own an HR10, but others who do report that they have been able to get their local Regional Sports Networks (RSN's) on their HR10's. For instance, in Chicago, they got 640 Comcast Sportsnet Chicago HD.

This morning that MPEG2 channel 640 was gone from my favorites lists. The new MPEG4 640 was available.

There has been conjecture for some time when DIRECTV will turn of the first MPEG2 channel. 640 MPEG2 is gone this morning.

The old 640 HD MPEG2 may be somewhere else now but I do not see it. For a fact it is not at 640 any more.

- Craig

I'll have to correct those people then, Milo. I have an HR10-250 and can tell you that it never did have Comcast SportsNet Chicago HD (640), only the SD of the same channel #. That was only viewable on the HR20-100s and HR20-700s and other MPEG-4 receivers. It never was viewable on the HR10-250. Same goes for those other HD RSNs to which you alluded. Consequently, the HR10-250 has not yet lost any MPEG-2 HD channels. I would expect that in the latter part of 2008.

[muzzymate]

My father (account holder since '96) just recently bought an HDTV and was interested in getting an HD-DVR. He called them up and mentioned the E* deal for a free HD-DVR.

They quickly offered the HR20 and the 5LNB dish upgrade. Even waived the $20 shipping charge. Sold! Quick and painless.

[Milominderbinder2]

My father (account holder since '96) just recently bought an HDTV and was interested in getting an HD-DVR. He called them up and mentioned the E* deal for a free HD-DVR.

They quickly offered the HR20 and the 5LNB dish upgrade. Even waived the $20 shipping charge. Sold! Quick and painless.You are on step 8 of the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938). The last steps are just as important!

Also check out the other resources especially for a new HR20 customer.

- Craig

[sjr14221]

I signed on today to let everyone know how I made out last week. I was pleased with the deal I managed until I read the new posts from Friday through this weekend. Still available for 19.95. Sigh.

Well, heres my story. I called DTV on Friday night. I got offered the $299 price by the regular salesperson (who hinted that I needed to cancel) then went to retention with my E* advertisement. First, he offered me $199. Then, he offered $99. I asked about bonus free programming and was offered 6 months of showtime. I asked if I could get Starz instead, and was offered only 3 months of starz. I then asked for free HD service. I was offered 6 months free HD instead of free movie channel. I tried to cajole him into giving me both, but he wouldn't budge. So to sum it up:

+$99 HR-20
-$60 free HD service
Installation including multiswitch if required - free
$19.95 shipping waived
Keep my R10 Tivo

Total: $40 out of pocket

I guess I should still be happy, but I am wondering if I could have done better with another call. Or is the best deal different for everyone based on your service and payment history?

I didn't specify the brand of multiswitch - is that important? Do you just go on the DTV site to confirm your written order? My install is scheduled for Saturday Oct 13 between 8am and 12pm.

Thanks for the support.

[fwlogue]

Why would you say that? Every retailer sells the HR20 for $270-300 and while there is a requirement for activation it doesn't make the receiver leased. If I buy at a retailer then I own it.

No you don't if you buy at CC, Best Buy no matter where it is still a lease. They even tell you at the store it is a lease upgrade fee.

[nick9742]

I had success in getting a good deal today using the cancel excuse.

My deal:

$199 total credit for the HR20 box (I owe $100, broken up into 3 payments of $33)
$20 S&H waived
Free HD programming for 1 year (worth $120)
Free Installation

CSR was very nice..I have a 2 week wait (Oct 17th) but I'll see if I can get that moved up somehow following the directions I've seen here. Overall, I'm really happy..especially compared to the $250 I was gonna have to pay last Friday!

[alnames]

Got my deal today based on the cancel routine and competitive offer from FIOS.

At first the offer was $150, but when I mentioned the lack of any upfront cost with Verizon, that dropped it to the $19.95 handling fee.

I couldn't talk the CSR into any other discounts except 3 free months of Showtime, but I'm pleased with the deal overall. We'll see how the install goes.

[Sirshagg]

I signed on today to let everyone know how I made out last week. I was pleased with the deal I managed until I read the new posts from Friday through this weekend. Still available for 19.95. Sigh.

Well, heres my story. I called DTV on Friday night. I got offered the $299 price by the regular salesperson (who hinted that I needed to cancel) then went to retention with my E* advertisement. First, he offered me $199. Then, he offered $99. I asked about bonus free programming and was offered 6 months of showtime. I asked if I could get Starz instead, and was offered only 3 months of starz. I then asked for free HD service. I was offered 6 months free HD instead of free movie channel. I tried to cajole him into giving me both, but he wouldn't budge. So to sum it up:

+$99 HR-20
-$60 free HD service
Installation including multiswitch if required - free
$19.95 shipping waived
Keep my R10 Tivo

Total: $40 out of pocket

I guess I should still be happy, but I am wondering if I could have done better with another call. Or is the best deal different for everyone based on your service and payment history?

I didn't specify the brand of multiswitch - is that important? Do you just go on the DTV site to confirm your written order? My install is scheduled for Saturday Oct 13 between 8am and 12pm.

Thanks for the support.
:welcome_s While not the best deal out there you did really good.

[Sirshagg]

Got my deal today based on the cancel routine and competitive offer from FIOS.

At first the offer was $150, but when I mentioned the lack of any upfront cost with Verizon, that dropped it to the $19.95 handling fee.

I couldn't talk the CSR into any other discounts except 3 free months of Showtime, but I'm pleased with the deal overall. We'll see how the install goes.

:welcome_s and congrats

[Rich_SC]

I'm a long time premier customer. After 3 calls the best I could do was $99 total (+2 yr) with 12mo HD Credit ($120)...so I'm happy. I had to really push the "Dish has free HD-DVR's". I had some mystery 6 month $10/mo credit to my account that I probably found at tivocommunity but can't remember applying! The CR's kept referencing that...I think it hurt my chances.

I feel that the tactic should always be what the competitors offer and not "my buddy got it for $19.95" I tried that on the first 2 calls when all else failed.

They also love to say that the HR20 retails for $1000...I tried not to laugh.

I followed the "script"....And alway's do step 8 when on the line...I was fried from the effort and forgot it. On doing step's 9, 10, 11 I found that they actually charged me for the shipping which was promised free...so I called back did the "cancel" codeword and told the guy I was promised free shipping...he tried to do the "but you're getting a great deal...blah blah blah" so I laid into him a bit since I was already frazzled and he nixed it right then.

whew....

[datbeme2]

I'm a potential new customer, and I've been unable to get any kind of break in the equipment pricing. $299 - 100 for first HD DVR, $299 for a second and $99 for a std DVR. My question is this, I really want the second HD DVR, but I don't need it immediately because I don't actually have a second HD set as of yet. Does it make any sense for me to buy (I know...lease) the second one a few weeks from now when I've had time to play around with the first one? After that, I might have a better idea if it's worth it to me. Any disadvantage to getting one online for about $260 with no tax?

It might not be worth the fuss over a few $$$, but I'm not 100% sure I really need to be spending another $300 for a bedroom unit that won't be used a ton.

Thanks in advance. I'm really excited to get onboard with Sunday Ticket and Superfan, but the equipment costs are discouraging me.

[tivoreno]

+1

If everyone starts tipping installers when they just do what they should be doing, it will encourage them to start providing sub-standard service and withholding "standard install" services and hardware in an attempt to get tipped for just living up to minimal performance.

Replacing a non-HD compatible multiswitch with a new Zinwell (that is not on the work order) is not a favor that the installer did for you, it's SOP and it's certainly nothing worthy of a tip. Well, he did a great job, installed the new dish and the proper multiswitch, even though the work order called for neither. In fact, I had a second install scheduled for tomorrow to install the dish that I just cancelled. I did tip him, and he then gave me his cell phone number and told me to call him directly and not even bother calling D* if I have any problems.

[Milominderbinder2]

I'm a long time premier customer. After 3 calls the best I could do was $99 total (+2 yr) with 12mo HD Credit ($120)...so I'm happy. I had to really push the "Dish has free HD-DVR's". I had some mystery 6 month $10/mo credit to my account that I probably found at tivocommunity but can't remember applying! The CR's kept referencing that...I think it hurt my chances.

I feel that the tactic should always be what the competitors offer and not "my buddy got it for $19.95" I tried that on the first 2 calls when all else failed.

They also love to say that the HR20 retails for $1000...I tried not to laugh.

I followed the "script"....And alway's do step 8 when on the line...I was fried from the effort and forgot it. On doing step's 9, 10, 11 I found that they actually charged me for the shipping which was promised free...so I called back did the "cancel" codeword and told the guy I was promised free shipping...he tried to do the "but you're getting a great deal...blah blah blah" so I laid into him a bit since I was already frazzled and he nixed it right then.

whew....:welcome_s
It sometimes does take work but you did great.

Good thing you double checked the order!

- Craig

[Milominderbinder2]

I'm a potential new customer, and I've been unable to get any kind of break in the equipment pricing. $299 - 100 for first HD DVR, $299 for a second and $99 for a std DVR. My question is this, I really want the second HD DVR, but I don't need it immediately because I don't actually have a second HD set as of yet. Does it make any sense for me to buy (I know...lease) the second one a few weeks from now when I've had time to play around with the first one? After that, I might have a better idea if it's worth it to me. Any disadvantage to getting one online for about $260 with no tax?

It might not be worth the fuss over a few $$$, but I'm not 100% sure I really need to be spending another $300 for a bedroom unit that won't be used a ton.

Thanks in advance. I'm really excited to get onboard with Sunday Ticket and Superfan, but the equipment costs are discouraging me.
Try the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script.

Get your competitive offers together from DISH, cable, etc.

And then work the steps...

- Craig

[cartrivision]

Well, he did a great job, installed the new dish and the proper multiswitch, even though the work order called for neither. In fact, I had a second install scheduled for tomorrow to install the dish that I just cancelled. I did tip him, and he then gave me his cell phone number and told me to call him directly and not even bother calling D* if I have any problems.

That's probably because he figured that you would tip him again if you called him back.:D

I still say that a tip is not in order for doing labor or providing hardware that is supposed to be part of a standard install, regardless if it's listed on the work order or not.

[Milominderbinder2]

Has anyone used the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script today?

Is it still working?

- Craig

[lemmalone]

I posted a few days ago about my discusssions with D* and my eventual deal, and I am posting again to reinforce Craig when he says to adhere to the script after the order. I checked my order status today and discovered that it was to be installed at an old address. I seem to have cleared it up, and I learned who my installer will be. Second point, for those who say that their bills have not reflected the deals they got on the phone: My experience suggests that these errors can be completely accidental, given that they don't have anything to gain by sending someone to the wrong address. Also when I placed the order the Retention rep. said that she was having trouble changing the address; when I talked to an Installation rep. today she thought the system had rejected the change, because it wasn't allowing her to do it either. She had to put me on hold for awhile to find out how to make the change. Anyway, moral of the story is to check the order status after you place it. And many thanks again to Craig, whose advice has resulted in a better deal and (I hope) helped avoid a very frustrating afternoon for both myself and the intaller.

[pauleknight]

I called and was told by the first CSR that all she could do was get me one HR20 for free and one for $199 and that was it.

I politely told her I guess the $400 from comcast would be a better deal and that I should go ahead and cancel.

I spoke to a nice woman who I believe was in retention.

She gave me

1. 1 free HR20
2. Free dish upgrade
3. 20$ credit per month for 12 months (hd package and something else free for a year)
4. $23 credit for 6 months (free hbo and cenimax)
5. Free Dish add on for the Rusian channels
6. I get to keep my old HD DVR (TIVO)

SO my total credits are $378 and I get free DVR upgrade and a new dish etc.

ALSO if I want I can call back and get another HR20 for $199... If I want......

Also the install is next week. The time to get in the intall schedule is only 5 working days...

Does this sound like I did OK?

[Sirshagg]

I called and was told by the first CSR that all she could do was get me one HR20 for free and one for $199 and that was it.

I politely told her I guess the $400 from comcast would be a better deal and that I should go ahead and cancel.

I spoke to a nice woman who I believe was in retention.

She gave me

1. 1 free HR20
2. Free dish upgrade
3. 20$ credit per month for 12 months (hd package and something else free for a year)
4. $23 credit for 6 months (free hbo and cenimax)
5. Free Dish add on for the Rusian channels
6. I get to keep my old HD DVR (TIVO)

SO my total credits are $378 and I get free DVR upgrade and a new dish etc.

ALSO if I want I can call back and get another HR20 for $199... If I want......

Also the install is next week. The time to get in the intall schedule is only 5 working days...

Does this sound like I did OK?
:welcome_s and nice deal.

[Mark L]

I called and was told by the first CSR that all she could do was get me one HR20 for free and one for $199 and that was it.

I politely told her I guess the $400 from comcast would be a better deal and that I should go ahead and cancel.

I spoke to a nice woman who I believe was in retention.

She gave me

1. 1 free HR20
2. Free dish upgrade
3. 20$ credit per month for 12 months (hd package and something else free for a year)
4. $23 credit for 6 months (free hbo and cenimax)
5. Free Dish add on for the Rusian channels
6. I get to keep my old HD DVR (TIVO)

SO my total credits are $378 and I get free DVR upgrade and a new dish etc.

ALSO if I want I can call back and get another HR20 for $199... If I want......

Also the install is next week. The time to get in the intall schedule is only 5 working days...

Does this sound like I did OK?


Wow, that is unbelievable.

I've tried for over 2 weeks now to try and get an HR20 for the $19 shipping price with no luck. It's my Dad's account, but I tried to get him an HR20. He's been a customer for 5 yrs with Premiere package every month and currently has 7 receivers connected: 3 H20-100s, 1 Hughes Tivo SD-DVR120, 2 Hughes Tivo SD-DVR80s, and 1 R15

We want to replace the SD-DVR120 with an HR20, but keep getting shut down for the $19 shipping deal. I've talked to retention numerous times and they claim that my Dad has "been given many credits in the past". Well, he got 6 $20 credits last year because of the crappy H20s resetting constantly and having to be replaced 6 times!!!!

So basically they're (retention) using this against me everytime I call. I followed the HR20 how-to and still can't get them to budge. Thing that sucks is he just activated another H20 back in May in our garage. So this means he's locked into another 19 months of contract still.

The best deal the retention CSR said he could do was for me to pay $199 up front and then I could get 12 $10 credits over the next year, thus netting me a cost of $80.

This isn't good enough IMO or my Dad's. He pays over $150/month and is pissed that he has to even pay for an HR20....... especially since we don't own them. I don't know what to do. Last time I talked to a Retention CSR, I asked to speak to his superior and he claimed they were in a meeting. He said I'd get a call within 24-72 hrs, but I never did. This was last Wednesday.

[gquiring]

I called today for my first try and got an ok deal. $99 charge for the HR20 and a $240 credit for programming. The CSR started with a $299 charge and no other offers. I mentioned my cable provider would do free equipment and $90 a month with internet and phone and he dropped the price. The whole transaction took less than 5 minutes from the time I called.

[lightprism]

Just ordered 2 HR20's to replace both our 1 yr old Mpeg2 HR10-250and added 2 new H20's yesterday. Paid $99ea for the HR20's and got the H20 receivers free. Retention rep offered HD service for free for one year and Premium programming at $69/mnth for 3 mnths. This is all spread over 2 different homes.

My big concern was she insisted that the HR10-250 units had to be "swapped" when the new leased units are installed. We paid good money for the HR10 units and own them. I can't see how they can justify taking equipment we own in trade for their leased equipment. Is there method used whereby we can keep our owned HR10 Tivos? We want to install them on other tv's that we will upgrade to HD at a later date. Help!

[BudShark]

My big concern was she insisted that the HR10-250 units had to be "swapped" when the new leased units are installed. We paid good money for the HR10 units and own them. I can't see how they can justify taking equipment we own in trade for their leased equipment. Is there method used whereby we can keep our owned HR10 Tivos? We want to install them on other tv's that we will upgrade to HD at a later date. Help!

They won't take them - you'll be ok. If they don't show on the account as "leased" than you have no concern. If your account shows them as "leased" - you need to address that now.

Chris

[acezzz]

just called d* to see about a second hr20 and they said since i have nfl sunday ticket the second hr20 is free. install scheduled for the 15th.

[marleydog]

I just wanted to share my experience.
HD-DVR + new dish $79.00
Free HD service, HBO and Showtime for 6 months.
Handling fee waived (19.99)
Install in 2 business days.

Follow the procedure, it works!!!
It only took 2 tries for me.:D
Thanks

[psternklar]

Got the $19.95 hr20 deal, 2nd call. 1st call $199

[newsposter]

geez they dont love me..i played slow and stupid and just got 299-100 and all the crap about how they reduced this from 399 and he wishes i called a month ago for the 99 deal...guess i wait another day to call and maybe try the comcast thing

[Milominderbinder2]

just called d* to see about a second hr20 and they said since i have nfl sunday ticket the second hr20 is free. install scheduled for the 15th.Good job!
:welcome_s

- Craig

[Milominderbinder2]

I just wanted to share my experience.
HD-DVR + new dish $79.00
Free HD service, HBO and Showtime for 6 months.
Handling fee waived (19.99)
Install in 2 business days.

Follow the procedure, it works!!!
It only took 2 tries for me.:D
ThanksGood job!

You are...

:welcome_s

- Craig

[Milominderbinder2]

Got the $19.95 hr20 deal, 2nd call. 1st call $199Good job!

- Craig

[Milominderbinder2]

geez they dont love me..i played slow and stupid and just got 299-100 and all the crap about how they reduced this from 399 and he wishes i called a month ago for the 99 deal...guess i wait another day to call and maybe try the comcast thing
Do not wait!

The Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script says to call back right away for a reason!

Please keep sharing your success stories! Let others know what is possible!

- Craig

[MD_Tivo]

Got the $19.95 hr20 deal, 2nd call. 1st call $199

I got that deal too, on the second call. Also got 12 months of free HD. But, not all is good.

The installer came today and proceeded to attach the dish where we agreed. Then he said a tree was in the way. He said I could put it on the roof (no way), or on a pole in the ground. The pole installation would cost me $75 extra and he really didn't seem like he wanted to do it.

So, I canceled the upgrade. Back to my R15 and OTA HD.

[bsnelson]

I'm sure some will say I should hang my head in shame, but here's my situation:

Current commitment ends 9/13/08
4 hearts
No NFLST, protection plan, PPV, auto payments etc.
NHLCI sub
Nine (count 'em) receivers in service

My competitive offer (such that it is) from Time Warner is a joke; they have nothing to compete with DirecTV and I think DirecTV knows that. I stuck with the retention rep on my first call and got this:

HR20
5 LNB dish
16 ports in some config (either two 8 port or one 16 port switch)
Cabling if needed
Price: $199 + $19.95 s/h with free HD Access for 12 months (~$120 value)

I know, some will say I should have held out for the $99 deal or better; his first offer was $299 and I flatly turned that one down. On the one hand, I wish I had gotten a better deal, but:

1. I am not leaving DirecTV, no way, no how, with the current offerings available in my area. Nobody has anything even in the ballpark. I can't get FiOS or U-Verse; Time Warner is my only option, and they have very little in the HD arena.
2. I have a HUGE investment in DirecTV equipment (we record EVERY NHL game, 1,230 games per season) that couldn't be easily reproduced with another carrier.
3. I'm just not a good haggler. :) I hate haggling on car prices, for example.

Am I just a wimp?

Brad

[Sirshagg]

I'm sure some will say I should hang my head in shame, but here's my situation:

Current commitment ends 9/13/08
4 hearts
No NFLST, protection plan, PPV, auto payments etc.
NHLCI sub
Nine (count 'em) receivers in service

My competitive offer (such that it is) from Time Warner is a joke; they have nothing to compete with DirecTV and I think DirecTV knows that. I stuck with the retention rep on my first call and got this:

HR20
5 LNB dish
16 ports in some config (either two 8 port or one 16 port switch)
Cabling if needed
Price: $199 + $19.95 s/h with free HD Access for 12 months (~$120 value)

I know, some will say I should have held out for the $99 deal or better; his first offer was $299 and I flatly turned that one down. On the one hand, I wish I had gotten a better deal, but:

1. I am not leaving DirecTV, no way, no how, with the current offerings available in my area. Nobody has anything even in the ballpark. I can't get FiOS or U-Verse; Time Warner is my only option, and they have very little in the HD arena.
2. I have a HUGE investment in DirecTV equipment (we record EVERY NHL game, 1,230 games per season) that couldn't be easily reproduced with another carrier.
3. I'm just not a good haggler. :) I hate haggling on car prices, for example.

Am I just a wimp?

Brad

Sounds like you got $220 off something you were willing to pay full price for. Could you have done better - possibly. The only thing that really matters is if you are happy or not.

[bsnelson]

Sounds like you got $220 off something you were willing to pay full price for. Could you have done better - possibly. The only thing that really matters is if you are happy or not.That does make me feel better. :) I suppose I'd have been out that extra $220 if I hadn't found this thread, so it's a win for everyone.

Well, except that I have to deal with the UI on that HR20, but this probably isn't a popular place to be hatin' on the HR20 :)

Brad

[JAYHAWKER2]

I called earlier today to add my wife's name to the account because the phone
service is in her name and I wanted to bundle the Directv. I figured I would give an h20 a shot, I recieved my hr20-700 in April. The csr was talking about an hr-10 at $199, which I thought a little odd. I politely asked to go to retention and she sent me right over. The guy at customer retention asked if I really wouldn't rather have another hr20. He said pay the $19.95 shipping and it's
yours. Needless to say they'll be out next Fri. It never hurts to ask.:D

[Jocomp10]

Decided to call and get my equipment upgraded. First call I get a standard operator, he will only offer me 200$ off on 1 hr20 and 2 h20s said that's the best he could do. Called back again and said cancel at the automated voice system, and I'm prety sure I got someone from customer retention. They offered 1 free hr20 1 free h20 and 1 for 99$, plus 20$ a month credit for 4 months. Folowed the script mostly and it worked great, Thanks.

[Sirshagg]

Decided to call and get my equipment upgraded. First call I get a standard operator, he will only offer me 200$ off on 1 hr20 and 2 h20s said that's the best he could do. Called back again and said cancel at the automated voice system, and I'm prety sure I got someone from customer retention. They offered 1 free hr20 1 free h20 and 1 for 99$, plus 20$ a month credit for 4 months. Folowed the script mostly and it worked great, Thanks.
:welcome_s Good job.

[mv945]

I just did the retention dance, got a good deal, then the CSR said she could get me an HR20 or an HR21?!
I went for the HR21. We'll see how it goes. She said it is the same as HR20 except for slightly different menus. I have a hard time believing that. I just hope it doesn't have too many problems, being so new.

[MarkMac]

I just did the retention dance, got a good deal, then the CSR said she could get me an HR20 or an HR21?!
I went for the HR21. We'll see how it goes. She said it is the same as HR20 except for slightly different menus. I have a hard time believing that. I just hope it doesn't have too many problems, being so new.

Do you use OTA? I don't believe there is an antenna input on the back of the HR21.

[waynenm]

I just did the retention dance, got a good deal, then the CSR said she could get me an HR20 or an HR21?!
I went for the HR21. We'll see how it goes. She said it is the same as HR20 except for slightly different menus. I have a hard time believing that. I just hope it doesn't have too many problems, being so new.

Good luck. You might want to spend a few quality hours reading through the threads here..

[Alfer]

So is there ANY way to get a free second HD DVR out of Direct to replace my R15?

I've been with Direct for 10 years.....They did give me a free HR20 DVR a month or so ago and I was very happy..but now that I have a 57" HDTV and Direct has all the new HD channels, the R15 isn't cutting it.

One time last week I called to see if I could get a deal but all I got was the $199 offer...the wife won't have anything to do with that since we are about to have a baby soon.

So what are the odds of them offering me another freebie?

[Milominderbinder2]

That does make me feel better. :) I suppose I'd have been out that extra $220 if I hadn't found this thread, so it's a win for everyone.

Well, except that I have to deal with the UI on that HR20, but this probably isn't a popular place to be hatin' on the HR20 :)

BradBrad, call back and take the offer!

- Craig

[Milominderbinder2]

I called earlier today to add my wife's name to the account because the phone
service is in her name and I wanted to bundle the Directv. I figured I would give an h20 a shot, I recieved my hr20-700 in April. The csr was talking about an hr-10 at $199, which I thought a little odd. I politely asked to go to retention and she sent me right over. The guy at customer retention asked if I really wouldn't rather have another hr20. He said pay the $19.95 shipping and it's
yours. Needless to say they'll be out next Fri. It never hurts to ask.:DWay to go!
:welcome_s

- Craig

[Milominderbinder2]

So is there ANY way to get a free second HD DVR out of Direct to replace my R15?

I've been with Direct for 10 years.....They did give me a free HR20 DVR a month or so ago and I was very happy..but now that I have a 57" HDTV and Direct has all the new HD channels, the R15 isn't cutting it.

One time last week I called to see if I could get a deal but all I got was the $199 offer...the wife won't have anything to do with that since we are about to have a baby soon.

So what are the odds of them offering me another freebie?You will never know until you try. Many of us got great deals upgrading older TiVo and we got to keep those too.

Use the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script. Give it a try!

Everyone, please keep sharing your success stories! Let others know what is possible!

- Craig

[bsnelson]

Brad, call back and take the offer!

- CraigOh, I took the offer. Sorry, I thought I had said that.

I'll have new HD goodness in 6 days. :)

Brad

[newsposter]

Do not wait!



why not wait? too late now of course lol

[randyk47]

3 weeks ago I had a deal for a new Slimline and HD DVR for $99.95 plus S&H and tax. Had to cancel as D* installer was unable to do the dish, beyond his limits which I understood. Cost me a few bucks to get a private installer but got it done. Called D* yesterday and after some back and forth....and actually going past Retention to Resolution CSR....got a HD DVR for $19.95 plus tax.

[golf4dj]

Well just wanted to share the deal I just got. I was seriously considering bailing to FIOS because I just didn't want to sink a whole lot more into equipment again.

What I currently have is 3 HR10-250s (non leased units). My commitment ends in less than 30 days and I subscribe to fairly basic programming total choice plus and HD. I have also had the NBA league pass for the last 3 yrs.

Offer I expected based on seeing other posts, one HR20 free and another for $99 with a 3rd offered for the regular $299 along with some programming credits and free shipping and installation. Not sure if I would have bit as FIOS is really appealling.

What I received. 3 HR20-700 at no cost, free shipping and installation and 12 months of HD programming and 6 months of HBO/Cinemax/Showtime. Couldn't pass it up. First call and the CSR offered this deal without me even asking. Just checked the website and everything seem to be in order, install next week, credits posted, new programming posted and no charges for the DVR units. What can I say, I am a happy DTV customer for the next 24 months.

I am a little hesitant to bail on the TIVO and the dual buffers (great feature) but I think I will figure out how to move on.

DJ

[funners]

Posted this over at tivocommunity and Earl asked me to post it here:

For those of you that are worried about the $399 price go ahead and stop worrying. D* just called me and apologized for the $399 mix up and told me that since I have a leased HR10 they will and should be swapping it out for a leased HR20 free of charge. I just looked at my account and the work order reflects this. So in short it looks like D* will live up to their promise of swapping out the HR10 for the HR20 free of charge. Now if you own your HR10 then you will have to pay $399 to get a HR20 if you want to keep your HR10.


they're not actually swapping out the hr10's anymore... they don't want them back hello.... and the upgrade to from the hr10 to the hr20 isn't $399... should be $99 at most ... I KNOW it isn't $399 even with a relocate of your hr10.... whoever gave you that price didn't look at the hr10 hr20 upgrade option

[funners]

haha nevermind ... all good

[karolinatx]

I talked to retention 3 times last week -- first deal was $199 for an HR20, the next was $50 with 6 months free HD, and the third was free (exept for their $20 shipping charge). Got an appointment for Monday but I checked online Thursday and was able to move up to Friday afternoon, 12-5. The installer was here by 1:30 and ran two more lines for me to the living room since I was keeping my HR10-250. He even set up my HDMI switch -- nice guy (although he kept marveling over the fact that the "lady of the house" knew what she was talking about :lol:). All in all a good experience, although my husband is already telling me he likes the HR20's user interface better than my beloved TiVo's. :D

[musick]

Just checked the website and everything seem to be in order, install next week, credits posted, new programming posted and no charges for the DVR units.


will everyone see their new programming changes/credits posted immediately on the website or does it show up once the new equipment is activated?

I upgraded to a free HD DVR yesterday with dish and installation
and was also given a $10 HD package credit for 12 months, a generic $10 credit for 12 months, 3 months of premium movie channels

the rep asked if I wanted the movie channels activated immediately or if I wanted to wait till the new equipment was installed.... I said I could wait

I was given a phone # to call to activate my new and deactivate my old once the install was done

I see the order for the hardware and such online but I don't see any programming changes listed on my online account

is this something I need to worry about now or like I asked will these show up when my new system is installed and activated ... I have an install date of early Nov.

also all I see online is a phone # to call to schedule installation... nowhere exactly to click to change installation dates (I am on a bump list to be moved up in case someone cancels)

[Milominderbinder2]

Oh, I took the offer. Sorry, I thought I had said that.

I'll have new HD goodness in 6 days. :)

BradGood job!

You are on step 8 of the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script. Do not miss those last steps.

- Craig

[Milominderbinder2]

Well just wanted to share the deal I just got....
What I received. 3 HR20-700 at no cost, free shipping and installation and 12 months of HD programming and 6 months of HBO/Cinemax/Showtime.
:welcome_s

Good job getting the deal. You are up to step 8 of the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938).

Don't stop now!

- Craig

[Milominderbinder2]

I talked to retention 3 times last week -- first deal was $199 for an HR20, the next was $50 with 6 months free HD, and the third was free (exept for their $20 shipping charge). Got an appointment for Monday but I checked online Thursday and was able to move up to Friday afternoon, 12-5. The installer was here by 1:30 and ran two more lines for me to the living room since I was keeping my HR10-250. He even set up my HDMI switch -- nice guy (although he kept marveling over the fact that the "lady of the house" knew what she was talking about :lol:). All in all a good experience, although my husband is already telling me he likes the HR20's user interface better than my beloved TiVo's. :DYou hit a home run!

Join us over in the CE area as we test new software for the HR20! The link is at the bottom of the tips.

- Craig

[Milominderbinder2]

will everyone see their new programming changes/credits posted immediately on the websiteYes
I upgraded to a free HD DVR yesterday with dish and installation
and was also given a $10 HD package credit for 12 months, a generic $10 credit for 12 months, 3 months of premium movie channelsGreat deal!.the rep asked if I wanted the movie channels activated immediately or if I wanted to wait till the new equipment was installed.... I said I could waitAlways activate all that day. They may refuse later.I see the order for the hardware and such online but I don't see any programming changes listed on my online account you told them to wait... is this something I need to worry about now or like I asked will these show up when my new system is installed and activated... Worry now so that the install will go without worry later.I have an install date of early Nov.Keep checking back to see if you can move it up if you want. also all I see online is a phone # to call to schedule installation... nowhere exactly to click to change installation dates (I am on a bump list to be moved up in case someone cancels)It may be too far out.

Keep working through the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script. You are doing great.

Everyone, please keep posting your success stories!

- Craig

[gulfwarvet]

Craig,

just wanted to let you know i got a HR20-100 for $99 and was installed on 10/4. and the installer was amazed on the SWM. the next day i had 3 more installers that requested to stop by and check the SWM out. made some new friends out this install :) .

[curve72]

I've been getting lots of mails from D* to come back as a subscriber, and with all the new HD, I think I might! After reading much of this thread, it seems most of you are using the instructions to upgrade your existing hardware. Should I look for other "come back" offers elsewhere, or is this thread the place for me too?

Also, I have to be totally honest, I prefer to install my own dish and receiver. In fact I still have my old 3 sat D* dish installed. So it would be rather simple to swap it out on my own, at my leisure, and not be forced to be available for a installer to show up (or not). With that being said, will D* send me a new receiver and dish, only the receiver, or nothing (all with the installer)?

As for deals, I only want/need 1 receiver, and its got to be an HD DVR. Is the HR20 the best option to get, or dont I even get a choice in the matter and just get what they send me? In the letters they send me, they offer me a free HD receiver (not DVR) or a free 4 room setup. I am thinking that a free HD DVR must be possible too.

I have no idea what my 'hearts' level is, I was a customer for about 5 years, ended in early '06, and always had the highest level of programming and never got any "deals" from them in the past. My thinking from reading several threads is that my status in the past probably places me in a pretty decent position now? Suggestions? Thanks!!! :)

[TomMac]

:nono2: BAH HUM BUG, I called D* this morning. I wanted to change out my R15 for an HR20 the lowest price they would give me was $299. I already have one HR20 and wanted another for the bedroom. That is to much for an additional DVR. They are worse than Time-Warner. Want you to pay hi $ for a leased box.
:mad:

[curve72]

Well I called in earlier today. Was very nice and polite, mentioned how I keep getting letters in the mail to come back to D*, and asked what they would offer me. Was hit with the free HD receiver, or free 4 room setup, free wiring, free dish, etc. To which I replied that I only want/need a single HD DVR, need no wiring, etc. Best the guy would offer me was $199 and then $10 off the Plus HD DVR package for 1 year, and $10 off for 10 months. I asked him if he could do a free HD DVR, because Dish would give me one for free, as would Charter, and he denied. So much for that. Maybe I will try again sometime. :(

[Milominderbinder2]

Craig,
just wanted to let you know i got a HR20-100 for $99 and was installed on 10/4. and the installer was amazed on the SWM. the next day i had 3 more installers that requested to stop by and check the SWM out. made some new friends out this install :) .Way to go! For all the work you do in the test program, you sure deserve it!

- Craig

[Milominderbinder2]

I've been getting lots of mails from D* to come back as a subscriber, and with all the new HD, I think I might! After reading much of this thread, it seems most of you are using the instructions to upgrade your existing hardware. Should I look for other "come back" offers elsewhere, or is this thread the place for me too?:welcome_s
Work the same script but there is an extra $100 Welcome Back program that they may be able to get for you. Make sure you talk to retention!

- Craig

[Milominderbinder2]

:nono2: BAH HUM BUG, I called D* this morning. I wanted to change out my R15 for an HR20 the lowest price they would give me was $299. I already have one HR20 and wanted another for the bedroom. That is to much for an additional DVR. They are worse than Time-Warner. Want you to pay hi $ for a leased box.
:mad:Were you following the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script?
What was your Hearts Rating?
What is your buyout amount?
When was the last upgrade they gave you?
Are you sure you were talking to Retention?

- Craig

[curve72]

Work the same script but there is an extra $100 Welcome Back program that they may be able to get for you. Make sure you talk to retention!

- Craig

I'll give it another go. I wasnt talking to retention. Wasnt sure if it would let me get to retention without an active account. Thanks for the tips! :)

[TomMac]

Were you following the Getting a Good Deal on the HR20 script? NO

What was your Hearts Rating? Did not ask.

What is your buyout amount? Did not ask.

When was the last upgrade they gave you? If it counts they replaced my defective R10 with an R15 last month. (Sept-07) I am not happy with the R15 and would like to repace it with an HR20.

Are you sure you were talking to Retention? I did not call retention.

I called and asked for a second HD-DVR to replace the R15.

I am going to call back on Monday and follow the script.

[AreBee]

It took three calls but I finally got a great deal on my second HR20. My ancient Samsung HD Box has been on the fritz and the first call to replace it with an HR20garnered only $100 off the $299. Since I was talking with tech support they couldn't offer me programming credits. On call #2 I found out that I had four hearts on my account, but I only could muster $5 off my monthly bill for three months. I said I wanted to think about it. A few days later I made a 3rd call and I threw my wife under the bus. I said she was so aggravated with the bad receiver that she wanted to deactivate it all together and just go down to two receivers. I explained that I got my first HR20 for free and the rep got me $199 with free HD and no DVR fee for 12 months. All in all, less than $8. It's going to be more than two weeks, but I'll try to move up my appointment.

[vtfan99]

*Sorry for the length, but I wanted to share my HR20 experience*

I just called D* tonight...the 800 number on their web site. I never even mentioned the word cancel...just said I want to upgrade. I first talked to the frontline CSR, DeShawn. He quoted me $300 for the new dish and HR20. I simply asked "Is that the best price I can get"? His answer "Thats the best I can do, but I can transfer you to another department and they may be able to get you a better deal". Obviously, I said yes.

I assume they transferred me to retention, but I really have no idea (did not ask). I ended up talking to Jim, who was simply fantastic. Within about 2 minutes I had a deal for S&H on a re-furb HR20. When I asked about getting the dish with that, he said he couldn't do it...so he tried something else. He then worked on something for a few minutes and came back with a S&H offer for a dish upgrade and a H20 (yes..non DVR). He then proceeded to say that he could also give me the HR20 deal for S&H. So, for about $41 I get a dish upgrade, an H20, and an HR20. I was completely satisfied with that deal, but he didn't stop. He said "let me try something else". About 2 minutes later he tells me that hes just given me free DVR access for 12 months ( = $72). So, essentially, I got a new dish, an H20, and an HR20 ....and they paid ME $30 to take the deal.

I have to say this was the simplest thing I have ever done. I fully expected to have to call numerous times. I had my offers from Cox and Dish written down in front of me. I was ready to turn on the charm....but I never even had to bother. Jim was the most helpful rep of any place I've ever dealt with. Turns out we both graduated from Virginia Tech and we ended up talking football for a few minutes while his computer was "working". It was just such a great experience.

So...a couple of things. My install is Nov 1 (had to turn down the earlier date due to business commitments) from 8am - 12pm. I really hope I get a decent installer. My big question is about the "refurbished" HR20. Should I be worried about this? I have a split opinion about refurbs but Im curious if anyone else around here has a refurb unit and can speak as the stability of the unit.

Thanks to all who've posted tips and the like to help get a great deal. They're apparently still making deals, so call if you haven't yet.

[Milominderbinder2]

Well I called in earlier today. Was very nice and polite, mentioned how I keep getting letters in the mail to come back to D*, and asked what they would offer me. Was hit with the free HD receiver, or free 4 room setup, free wiring, free dish, etc. To which I replied that I only want/need a single HD DVR, need no wiring, etc. Best the guy would offer me was $199 and then $10 off the Plus HD DVR package for 1 year, and $10 off for 10 months. I asked him if he could do a free HD DVR, because Dish would give me one for free, as would Charter, and he denied. So much for that. Maybe I will try again sometime. :(NO!

Do it! He offered you better than free!

$199
-120
-100
= -$21

He was trying to pay you $21 to take an HR20!

DO IT!

Call back before they rethink it!

- Craig

[Milominderbinder2]

It took three calls but I finally got a great deal on my second HR20... the rep got me $199 with free HD and no DVR fee for 12 months. All in all, less than $8. It's going to be more than two weeks, but I'll try to move up my appointment.Way to go!

You are on step 8 of the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script!

Don't stop now! And join us in the group who gets to test the latest software.

- Craig

[gulfwarvet]

Way to go! For all the work you do in the test program, you sure deserve it!

- Craig

Thank You for your support to this thread to help others :) also, Thanks for your kind comments :)

[jwittenmyer]

I'm a new customer trying to get a great deal but having no luck. Here's the deal from Dish Network:

200 Channels (31 in HD)
FREE HD DVR VIP722
$120 HD Programming Credit (6 months)
FREE HBO and MAX for 3 months
$42.99 for 6 months. $62.99 after that.

I can't get any of the Directv CSR's to budge off of $199 for the HR20 even after I tell them the Dish deal. I would rather have Directv, but if they can't even come close to that deal, I might be forced to go with Dish. Can anyone help me out as to what to ask for or some secrets? The script doesn't really help a new customer. I can't ask for retention, for example.

[newsposter]

2nd time is a charm. 19.95 but he wouldnt tell me my hearts but did say they were good and that's why he can lower it for me

I hope my saturday morning slot goes well this week

edit, forgot to add, the bill at the install window shows full price but my currently due bill clearly shows +199 and - 199 for a net of 19.95. General retention credit.

no MS on work order but i asked him 4 x and he said it is on, he knows i'm keeping all receivers.

[bigjohn33]

Thanks to this site, I was able to get a decent deal on an HR20 as follows:

We had recevied a phone msg asking us to call and upgrade our non-DVR HD receiver to a new one for free. I called that number, 888-763-7772 to speak with someone. Christina said the free upgrade was just good for an H20 non-DVR recvr. I asked about the HR20 and she said it would be $299. I asked for our heart rating and we're a 4 and we're out of our commitment. I made the appt for the H20 install, got it for 3 days away from today.

Waited 10 mins. Using "The Script", I called the main number, said "Cancel" and talked with Nora about "my mom said maybe we should've gotten the HD DVR" (sorry mom). Nora said that it was normally priced at $299, but that she could offer it to us for $199. I asked if there were any programming credits and she said she could offer us 6 months of free HD access (-$60). Then I asked if upgrading our programming package would help. <we were on total choice plus for 51.99 plus hbo, showtime & sports pack for an add'l 34> Nora said she could offer us the Premier package for $89 for 12 mos (-$120). I said all that sounds great, we made the appt for 10/24 at 8am. During the time I made small talk and she said that the installers are only being given the HR20-700 so I won't have any problems there. I also found out that since the NHL CenterIce package doesn't have a SuperFan option like MLB and NFL that we'll get out-of-market HD games for no additional charge.

Thoughts?

Thanks to this site for having the information ready and easy to use to get a decent deal (it's not $19, but we didn't have the DirecTV DVR before, so...).


John

[aktick]

Anybody buy a HR20 at Best Buy? When I got my 2nd HR10-250 over a year ago, I bought it at Best Buy. I think it was $300, I was also buying a new TV at the time, and they gave me $300 off the price of the TV for buying the HR10-250. Then when I called to activate it (actually, I may have called D* BEFORE going to Best Buy), I got $200-300 in credits. So I ended up saving $400-500 total.

I'm just curious if 1) Best Buy is still selling HR20s and if they will give you a bunch off the price of a TV like I got a year ago, and 2) If I'd be able to get the credits from D* if I didn't get it directly from D*.

[f1 rulez]

Anybody buy a HR20 at Best Buy? When I got my 2nd HR10-250 over a year ago, I bought it at Best Buy. I think it was $300, I was also buying a new TV at the time, and they gave me $300 off the price of the TV for buying the HR10-250. Then when I called to activate it (actually, I may have called D* BEFORE going to Best Buy), I got $200-300 in credits. So I ended up saving $400-500 total.

I'm just curious if 1) Best Buy is still selling HR20s and if they will give you a bunch off the price of a TV like I got a year ago, and 2) If I'd be able to get the credits from D* if I didn't get it directly from D*.

Best Buy does still offer the same program. with purchase of a hdtv 999 and up you get $300 credit for new customers and for current customers only $100 credit.

[AreBee]

Way to go!

You are on step 8 of the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script!

Don't stop now! And join us in the group who gets to test the latest software.

- Craig

Thanks, and I might just do that. I've been lurking in the CE forum for some time.

[Milominderbinder2]

I'm a new customer trying to get a great deal but having no luck. Here's the deal from Dish Network:

200 Channels (31 in HD)
FREE HD DVR VIP722
$120 HD Programming Credit (6 months)
FREE HBO and MAX for 3 months
$42.99 for 6 months. $62.99 after that.

I can't get any of the Directv CSR's to budge off of $199 for the HR20 even after I tell them the Dish deal. I would rather have Directv, but if they can't even come close to that deal, I might be forced to go with Dish. Can anyone help me out as to what to ask for or some secrets? The script doesn't really help a new customer. I can't ask for retention, for example.:welcome_s
Tell them the DISH deal and see what they say.

You can get better than $199. Get to retention.

- Craig

[sansom]

My father (account holder since '96) just recently bought an HDTV and was interested in getting an HD-DVR. He called them up and mentioned the E* deal for a free HD-DVR.

They quickly offered the HR20 and the 5LNB dish upgrade. Even waived the $20 shipping charge. Sold! Quick and painless.

I am SOOOOO aggravated at D* right now! I finally decided to pull the trigger today and call D* and run through the 'script' and get the best deal I could for a HR20. Realistically, my greatest hope was to get it at $199, and then be able to offset that with some credits. Well, low and behold, I log in to the forums to have the script in front of me and I see MUZZYMATE's post about his dad getting a HR20 and dish upgrade for free! Well suddenly my hopes were raised that I could actually do BETTER then $199!

So I first go to the E* webpage and there it is, a FREE offer for a HD-DVD AND Free programming credits! So armed with this I call D*. No theats of cancellation, just straight up that I've been a long time SD DVR D* customer, and am looking to upgrade.

First Rep, "No way we can match that. We can give you one for $299.". So I polietly say I'll have to think about it and hang up.

Second Rep, "The best we can do is $199, but no programming credits are available. The FREE HR20 is available, but to NEW customers only." So since my commitment period is UP, I ask if she really is saying that I have to cancel my D* service, and then call back as a new customer? She places me on hold and then comes back and tells me "I can get you the FREE HR20 with installation and 5 lnb dish upgrade. It should arrive in 5 to 10 days, and when you receive it, you can call to arrange installation." SWEEEEET!!!! Again, MUCH MORE then I had hoped, but after hearing MUZZYMATE's experience and seeing that E* really IS giving it away free, I knew I wasn't asking TOO much!

So true to the script, I log onto the webpage to check my order. NOTHING IS THERE. So I call D* back about 10min later to verify with a rep. Again, NOTHING IS THERE, and the rep is telling me that there is NO WAY that I could have been offered that, that the best anyone could do is $299.

Wow! Talk about having the wind taken out of your sails. Suddenly this isn't even a case where I was unable to get a great deal that another customer got, it is that I was PROMISED a great deal by a D* CSR, which I then had them RE-ITERATE to make sure that we were on the same page, and then to have my order DISAPPEAR and bascially be called a liar by the following CSR.

Again, I never went into this with threats of cancelation, just looking for a good deal, but honestly after this kind of treatment I'm not only extremely disappointed, but now I'm also angry. Why shouldn't I take up E* on their offer?????

Dale

[Milominderbinder2]

Thanks to this site, I was able to get a decent deal on an HR20 as follows:

We had recevied a phone msg asking us to call and upgrade our non-DVR HD receiver to a new one for free. I called that number, 888-763-7772 to speak with someone. Christina said the free upgrade was just good for an H20 non-DVR recvr. I asked about the HR20 and she said it would be $299. I asked for our heart rating and we're a 4 and we're out of our commitment. I made the appt for the H20 install, got it for 3 days away from today.

Waited 10 mins. Using "The Script", I called the main number, said "Cancel" and talked with Nora about "my mom said maybe we should've gotten the HD DVR" (sorry mom). Nora said that it was normally priced at $299, but that she could offer it to us for $199. I asked if there were any programming credits and she said she could offer us 6 months of free HD access (-$60). Then I asked if upgrading our programming package would help. <we were on total choice plus for 51.99 plus hbo, showtime & sports pack for an add'l 34> Nora said she could offer us the Premier package for $89 for 12 mos (-$120). I said all that sounds great, we made the appt for 10/24 at 8am. During the time I made small talk and she said that the installers are only being given the HR20-700 so I won't have any problems there. I also found out that since the NHL CenterIce package doesn't have a SuperFan option like MLB and NFL that we'll get out-of-market HD games for no additional charge.

Thoughts?

Thanks to this site for having the information ready and easy to use to get a decent deal (it's not $19, but we didn't have the DirecTV DVR before, so...).


John:welcome_s
Take it!

- Craig

[f1 rulez]

Tell them the DISH deal and see what they say.

You can get better than $199. Get to retention.

- Craig

How will retention help him? He is not a current customer.
can't threaten to cancel

[Milominderbinder2]

2nd time is a charm. 19.95 but he wouldnt tell me my hearts but did say they were good and that's why he can lower it for me

I hope my saturday morning slot goes well this week

edit, forgot to add, the bill at the install window shows full price but my currently due bill clearly shows +199 and - 199 for a net of 19.95. General retention credit.

no MS on work order but i asked him 4 x and he said it is on, he knows i'm keeping all receivers.Good Job!

You do a lot of good here. It is nice to here that you were treated so well.

Keep following the script: Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938).

You are on step 8. You can check your order live while you are on the line and see that it is correct.

- Craig

[Milominderbinder2]

How will retention help him? He is not a current customer.
can't threaten to cancel:welcome_s
Reach out young Luke and feel the Force. Trust the Force!

Seriously, Retention are the only ones who can give anyone the really best deals.

After hearing the stories of a thousand people calling in, we have learned a lot.

- Craig

[newsposter]

well we will see how 'well' the installer treats me when they cant get 119 in. If the install takes place this saturday I will start a thread of praise for ironwood. however the pessimist in me says they will shut me down for not having 119 LOS and i'll be typing a bitching thread instead

=--------------

it also says swap on the bill but again, i paid for and am continuing to have my HDtivos so he will not be allowed to take them even if he tries

[jwittenmyer]

I called in four times yesterday with the DISH deal in hand, D* wouldn't budge from $199 for the HR20. One lady even ran a credit check on me first (which I passed, obv) but still wouldn't give me ANY sort of deal or programming credits outside of the standard deal on the web page. Get this, she actually told me to GET DISH. She told me if the $199 up front was too much that I should go ahead and GET DISH, but that I wouldn't be happy with it, and I'd switch to D* soon enough. Apparently, they have no desire to add me as a customer. Any other suggestions before I give up? Keep in mind that I'm not a current customer, and I've never had D* before.

Is it possible to get a deal from retention if I'm not a current customer? How would I go about doing that?

[surfbird]

1. Check out the competition. Print out the offers from Comcast, DISH, etc.
2. Call DIRECTV at 800-531-5000. Ask for Retention. Some have said "Cancel" at the automated prompt as a password. Do not make threats.
3. Be friendly & polite. Tell them you want to stay with DIRECTV. Repeat their name & write it down. Ask them how many "Hearts" you are.
4. Current Customers: Ask when your commitment ends and your contract buyout price. They can do better deals near or after your commitment date.
. . New Customers: ask about special offers, referrals programs, etc. See below.
5. Ask, "What is the best deal DIRECTV can give me?" Get offer. Ask again, "Is that the best DIRECTV can offer?"Tell the competing offers if needed.


per craigs comments of ways for retention

1. hearts doesn't matter anymore.. no such thing as 5 hearts.. meaning remember the free equpmt every 6 months for those people.. -- it doesn't exist anymore..

2. free hd-dvr option -- it doesn't exist.. not a magic button anymore... best of that is the $100 off for $199 price.. then depends on what extra programmng credits from there.

3. d/h that has to be paid.. why?? that is a very small amt that direct tv charges to get that equpment into the hand of the hsps.

4. Guys.. do you not think DTV reps don't know the other deals the other companies have out there.. Most really do keep up with them

5. I don't know why you think your commitment has anything to do w/better deal.. or price. because if you leave it is going to be your loss of money. NO offense, but the more attitude you show when trying to get this ird, the less chance it is going to happen.

6. Honestly, if you get an offer for $199 & then programming now.. Be happy.. ok.. & remember this.. if you get a good offer the first time take it.. because the next rep can & is suppose to give their own offer.. 1st offer on table is not a guarantee you'll get it the next time.

basically, you hearts, your commitment & sometimes even the time you've been w/dtv don't matter with what you get.. it really depends on the rep you get.. Alot of changes have happened in the last month & hearts don't matter on free equpment at all anymore.. only thing it means is the limit of credit a rep can give to resolve an issue & that is lowered, also..

I should know I am in the top ranking of the ones at my center. I can't say I agree w/some of the changes but I can see the reasoning of why this ird can't be given out for free.

Different schemes to try to get something really may back fire. Most reps, know of this site & keep up w/it. Some enjoy some of the insight on the tips or things you've come up w/for ts.

Please don't take any of this with offensive but we rather you be honest with us that the cost of the equpment is higher than what you are willing to pay.. then we have a straight up idea. what the issue is & how we may be able to assist you. I'd rather hear that than "the dishnet offered me a hd-dvr in 4 rooms" umm, I don't think so.. there is an offer for 4 room dvr which actually =s 2 dvrs since they split the signal w/an mrr unit..

Hey I love ya'll guys here.. really.. just some sane advise from an insane rep. Take care & good luck.. I love my dtv & my hr-20 & I really want everyone to be happy..

[Milominderbinder2]

Surfbird,

Thank you so much for your insight!

+ The notes now emphasize that:
Your deal may have more to do with the rep you get than anything else.

+ Your Hearts rating will now only affect the limited credits a rep can give.

+ I expanded this section to emphasizes even more being polite:
You are making a sale here. You don't make a sale by bragging about how old you are, tenure, or how big your package is. Kill them with kindness. Never have an attitude.

+ I added:
If you get a good deal the first time, take it!

+ I revised the first line to read:
1. 1. Note that competing offers from Comcast, DISH, etc. may not be HD DVR's, etc.

We really appreciate your feedback!

How does this look now?

Can HR10 customers still get upgrades for less than $199? Many are reporting just paying delivery and handling...

- Craig

[f1 rulez]

:welcome_s
Reach out young Luke and feel the Force. Trust the Force!

Seriously, Retention are the only ones who can give anyone the really best deals.

After hearing the stories of a thousand people calling in, we have learned a lot.

- Craig

I am also trying to switch to d* after my move later this month and have never had an account in my name there before. Are you saying that I could just call and say cancel to get to retention and then ask for a deal on new service.:confused:
Will they be able to do that for me or will I have to keep trying the csr's waiting for one that will offer me the best deal. Have you ever heard of the s&h deal for a new sub.

The best deal that I have got so far was
hr20 $199
h20$99
sunday ticket
free super fan
10 mo $10 credit
4 months premier package 69.99

thanks

chad

[Milominderbinder2]

...The best deal that I have got so far was
hr20 $199
h20$99
sunday ticket
free super fan
10 mo $10 credit
4 months premier package 69.99

thanks

chad
Chad,

Call them back and take it! But are you sure that you want an H20?

Won't you want to keep the 5 most recent episodes of a couple of shows you like?

Won't you want to pause to get up for a minute? Won't you want to replay a scene or a play?

You already will be paying the $5.99 DVR fee every month whether you have 1 DVR or 2. In two years you will have paid $144 to use DVR's.

Pay an extra $100 up front and you will get twice the use out of the $144 DVR fee!

Let us know what you do! Oh, and by the way,

:welcome_s

- Craig

[f300v10]

What kind of deals are folks currently getting on a HR20 when upgrading an HR10-250? I already have 2 HR20's (one D* free, the other $299) but with MGM-HD coming on line I need MPEG4 in the theater now.

[vtfan99]

What kind of deals are folks currently getting on a HR20 when upgrading an HR10-250? I already have 2 HR20's (one D* free, the other $299) but with MGM-HD coming on line I need MPEG4 in the theater now.

I just called on Sunday night and they offered me a refurb HR20 for S&H as an upgrade to my HR10-250. Now, I don't have any other MPEG4 equipment (not even the dish yet) but they didn't care about that. I never even had to fight for it...I just asked what the best available deal was.

[Milominderbinder2]

What kind of deals are folks currently getting on a HR20 when upgrading an HR10-250? I already have 2 HR20's (one D* free, the other $299) but with MGM-HD coming on line I need MPEG4 in the theater now.The price is now still as low as $199 and sometimes credits or free trials on top of that.

It's all in the: Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script.

Call before they announce the new HD channels. As of today, they are already this swamped just from word of mouth.

- Craig

No I do not own stock and do not work for DIRECTV. :)

[Milominderbinder2]

I just called on Sunday night and they offered me a refurb HR20 for S&H as an upgrade to my HR10-250. Now, I don't have any other MPEG4 equipment (not even the dish yet) but they didn't care about that. I never even had to fight for it...I just asked what the best available deal was. Being polite and just asking is the key. As of today many HR10 customers are still reporting that they are getting very special treatment when they upgrade.

Best of all, you can keep your TiVo and add your HR20 so that you get twice the tuners and twice the storage. You pay the $4.99 mirroring cost on the HR10.

Also, that way you can make sure that you are comfortable with your HR20 if or when you stop using your HR10. Your HR10 is your backstop.

You are on step 8 of the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script. Don't stop now!

- Craig

[cartrivision]

I called in four times yesterday with the DISH deal in hand, D* wouldn't budge from $199 for the HR20. One lady even ran a credit check on me first (which I passed, obv) but still wouldn't give me ANY sort of deal or programming credits outside of the standard deal on the web page. Get this, she actually told me to GET DISH. She told me if the $199 up front was too much that I should go ahead and GET DISH, but that I wouldn't be happy with it, and I'd switch to D* soon enough. Apparently, they have no desire to add me as a customer. Any other suggestions before I give up? Keep in mind that I'm not a current customer, and I've never had D* before.

That's very interesting. It would seem that now that D* has taken the lead among HD programming providers (with their HD rollout just getting started and many more HD channel additions to come soon), they have no shortage of people willing to pay the $199 for a HD DVR and so are much less willing to give them away for free.

I suspect that D* is doing all the HD installs/upgrades that they have the capacity to do right now between upgrading existing D* customers, existing E* customers who know that E*'s claimed HD channel count parity with D* is bogus and have decided to switch to D*, and cable customers who are stuck with 10 HD channels (excluding their locals) with no hope or promise of expansion in the near future.

Obviously the best time to get the HD equipment deals from D* was back when they only had 10 HD channels, and now the deals will be much harder to get until demand dies down a bit.

[robalan88]

This afternoon I talked to a Becky in Retention and was able to get the following deal following the steps laid out.

HR20 for free
D12 for free
$10 off for 12 months of HD programming
$6 off for 12 months of the additional standard receiver

After the fact, I am wondering if I could have even gotten HBO or some other premium movie package thrown in in the deal too for a few months, I should have asked but didn't. I was too pleased at the time with deal of getting the HR20 and Standard Receiver for free (no $19.95 charge for S&H even).

Rob

[curve72]

NO!

Do it! He offered you better than free!

$199
-120
-100
= -$21

He was trying to pay you $21 to take an HR20!

DO IT!

Call back before they rethink it!

- Craig

Ok I called back, got retention. And $199 is the best I could get still, and $220 in credits. I didnt feel like playing around and calling back more times, because I really wanted the setup before this weekend, and I was able to get a Friday install. Ended up with the Plus HD DVR package, instead of doing the NFL ST deal (which didnt give me the $220 in credits). I dont value NFL that much, so no loss there.

But one thing I just realized, and didnt ask for, is the welcome back credit. Am I to assume thats how the DVR got down to $199? Or is that the 10 month, $10 credit? Its all so damn confusing as to what is what!

[eric.starwars]

Ha Ha I just was told by a lady in retention that "anything I read on here is not trust worthy." Im trying to get a upgrade to a HR20.

[OldRick]

Two days ago, I was offered $75 off the price of an HR-20, when I told the rep that qwest was offering an HD receiver for $99 off.

Yesterday I re-checked my facts at qwest.net, and got DTV down to $199 for HR-20, by mentioning that qwest.net is offering the same DirecTV service, installed by them, and the same HD DVR, for $99.

I ordered - waiting for Sat. installation to replace yet another flaky TiVo box - this one an HR10-250. They all seemed to go downhill over a few months - started re-booting daily, which is darned annoying when you have to re-enter the 30-second skip sequence for the 458th time.

BTW, my favorite idiotic design choice in all TiVos I've seen is that the Channel button works in opposite directions depending on whether you are watching a show or using the Guide. Up should be up to a higher-numbered channel, and it should be constant across all uses where the button is active. Instead, in the TiVo Guide, up takes you to the next lower-numbered chanel.

[gimletmaker]

I called D* last Friday and followed the "script". I have had service with them for ~11 years. I found out that I have 4 hearts. I currently have an HR10-250, and 2 series two Tivo dvr's. I was very polite and asked them about upgrading the HR10-250. Here is the deal that I was offered and accepted:

HR20 free (no S&H)
R15 free (no S&H)
Slimline Dish Install free (standard professional)
NFL Sunday Ticket/Premier Package $69.99
4 mo $20 credit for NFL Sunday Ticket/Premier
Super Fan free
6 mo $10 credit for HD service (for the 6 months following the 4 mo of NFLST/Premier)
6 mo $5.99 credit for DVR service (for the 6 months following the 4 mo of NFLST/Premier)

I am scheduled for installation on Oct 23 (AM).

I feel that I did pretty good. Unfortunately, I did have to call back twice to get all the credits that were promised, and they accidently shut off my current HD service during the order process. They also tried to charge me for one of the S&H fees, but they fixed that as well during one of the calls.

I just hope the install goes smoothly. I currently have a 3 LNB dish on a 3 ft tall 1 5/8" galvanized steel pole (set in concrete), and I really want to use this to mount the new Slimline, as it is in a perfect location. I am really hoping that they come prepared with an adapter sleeve to make it a 2" pole. I have already contacted the supervisor at DirectSat USA (my local installer here in Chicagoland) and he has assured me that they will bring the adapter sleeve. However, I am considering purchasing one from Solid Signal, just as a backup to have on hand in case he shows up without one. Has anyone had an installer show up with an adapter sleeve?

[Milominderbinder2]

This afternoon I talked to a Becky in Retention and was able to get the following deal following the steps laid out.

HR20 for free
D12 for free
$10 off for 12 months of HD programming
$6 off for 12 months of the additional standard receiver

After the fact, I am wondering if I could have even gotten HBO or some other premium movie package thrown in in the deal too for a few months, I should have asked but didn't. I was too pleased at the time with deal of getting the HR20 and Standard Receiver for free (no $19.95 charge for S&H even).

RobRob,

:welcome_s

You da man!

- Craig

[Milominderbinder2]

Ok I called back, got retention. And $199 is the best I could get still, and $220 in credits. I didnt feel like playing around and calling back more times, because I really wanted the setup before this weekend, and I was able to get a Friday install. Ended up with the Plus HD DVR package, instead of doing the NFL ST deal (which didnt give me the $220 in credits). I dont value NFL that much, so no loss there.

But one thing I just realized, and didnt ask for, is the welcome back credit. Am I to assume thats how the DVR got down to $199? Or is that the 10 month, $10 credit? Its all so damn confusing as to what is what!You did great!

Welcome aboard!

For everyone who has gotten your deal on your HR20...

Come join us as we test the latest software typically on Friday nights:

Main Forum: DirecTV™ - Cutting Edge (http://www.dbstalk.com/forumdisplay.php?f=118)
The CE: Rules, FAQs, and Tips on participating (http://www.dbstalk.com/showthread.php?t=90847)
CE Announcements; Subscribe to this thread to be notified via eMail (http://www.dbstalk.com/showthread.php?t=98134)

- Craig

[Milominderbinder2]

I called D* last Friday and followed the "script". I have had service with them for ~11 years. I found out that I have 4 hearts. I currently have an HR10-250, and 2 series two Tivo dvr's. I was very polite and asked them about upgrading the HR10-250. Here is the deal that I was offered and accepted:

HR20 free (no S&H)
R15 free (no S&H)
Slimline Dish Install free (standard professional)
NFL Sunday Ticket/Premier Package $69.99
4 mo $20 credit for NFL Sunday Ticket/Premier
Super Fan free
6 mo $10 credit for HD service (for the 6 months following the 4 mo of NFLST/Premier)
6 mo $5.99 credit for DVR service (for the 6 months following the 4 mo of NFLST/Premier)

I am scheduled for installation on Oct 23 (AM).

I feel that I did pretty good. Unfortunately, I did have to call back twice to get all the credits that were promised, and they accidently shut off my current HD service during the order process. They also tried to charge me for one of the S&H fees, but they fixed that as well during one of the calls.

I just hope the install goes smoothly. I currently have a 3 LNB dish on a 3 ft tall 1 5/8" galvanized steel pole (set in concrete), and I really want to use this to mount the new Slimline, as it is in a perfect location. I am really hoping that they come prepared with an adapter sleeve to make it a 2" pole. I have already contacted the supervisor at DirectSat USA (my local installer here in Chicagoland) and he has assured me that they will bring the adapter sleeve...Wow!

You did great!

By the way, :welcome_s

Everyone who has just gotten your deals:
You are on step 8 of the Getting a Good Deal on the HR20 (http://www.dbstalk.com/showthread.php?p=839938#post839938) script. Don't stop now!



- Craig

[bigjohn33]

:welcome_s
Take it!

- Craig

I took it and the install happens next week.

I didn't even threaten to cancel (it seems like such a painful thing to do) - I just said 'cancel' at the prompt (hard even to say to a machine) and was routed to a CSR - she never mentioned cancellation either.

It was really like cancelling service was never really on the table, just the elephant in the room.

John

[drivefast]

hi everybody, i've been reading a lot of posts here in the last few days, trying to figure out how would i get a good deal for switching from :lol: my cable provider. i never had dbs before, and thanks to you ive been able to learn a lot about the equipment, program lineups and what can be expected and what not. with my :lol: cable company ive had a dvr since the first day they offered it, going thru all the pain of being an early adopter; a :lol: cable card in a small 27" hdtv that is hung on a wall with no place to put a cable box next to it - that cable card always looses channels as soon as the :lol: cable company's technician walks out the door; and a lot, A LOT of patience with paying money (i.e. me paying money to them) while beta testing their new :lol: technology. this weekend i've had it. it's time to move on.

not ever being a customer of either directv or dish before, not even considering them until a few days ago, i had to start my research from scratch. i had no affinities for one or the other. somehow i got myself reading here more directv related posts than dish - i think that's because, somehow, their website inspired more confidence to me. i made a first call to directv 3 days ago and i pretty much received the same conditions that i could get by ordering online. then i used the online chat feature on the dish site to ask every single question i could ask about billing, equipment and so on. so far so good, although dish offered me a $15/mo less and no upfront costs whatsoever compared to directv, for the minimal channel lineup i was interested.

then i called directv again 5 f-i-v-e times tonight, trying to get a competitive deal on an HR20, an hdtv box (whatever that would be) and an extra stv box. no matter what i did, or what i said, as soon as tried to bring up the "other offer", all the conversation would suddenly become a monologue about dish's unmentioned fees, their malfunctioning equipment, their lack of hd programming (???), their bad customer service and what not. each time it took me about 20 minutes of listening before i could put the discussion back on track. but the best offer i could get was the same as the one on the directv website - and that was after 50 minutes of patiently listening to poorly supported (and sometimes ridiculous) technical reasoning. i felt like they were treating me the way my :lol: cable company uses to treat their customers, and this is exactly what i'm trying to get rid of...

i understand most of you had more success in dealing with them - but you guys have been their customers for a while. i dont say the current internet offer is not good - it's just way more expensive than dish, when comparing apples for apples. i am just surprised to find such a huge gap for almost identical program lineups and equipment. is the difference in service so fundamental such as to justify the difference in price? or have i just been unlucky not finding the right directv person to talk to? are there any keywords i can use, any special references to special offers that can give them an idea on how to build up a price? is the internet offer really the best they can do? none of the 5 seemed to be interested in exploring some alternatives for programming or equipment rebates - they all went into throwing garbage the competitor's way.

should i try harder, or just go with the other guys - which were practically upfront, accurate, and overall made a very good first impression? something tells me directv should be better, but boy, they have a cheap way to try to gain a customer.

[newsposter]

directv used to have a plan where you get the premier package for free 4 months if you bought sunday ticket. That's how i signed up. Id have to think you could get at least 199 for dvr if not cheaper. I'd stay away from mentioning dish up front and see what they have to offer you.

heck i do think they could give it to you free! Would be ashame if you didnt get a deal as good as some of us existings are getting

[jwittenmyer]

drivefast,

This is the same experience I've have over the last few days. They absolutely won't budge from the standard internet offer. The last CSR I spoke with actually told me to get DISH because she was confidant that I wouldn't like the service and would switch to D* soon enough. I would go ahead and go with DISH, but I've come across a new problem that I need help with.

Apparently, my "Local Channels" come out of Charleston, West Virginia, even though I live over 200 miles from Charleston, in OHIO. Unfortunately, these channels are NOT in HD. According to an online chat I had with DISH, if I get DISH, I won't get the four major networks in HD at all! This is completely unacceptable. I won't pay $70+ a month and not even get the networks in HD. Is there any way either on D* or DISH to NOT get your local channels, but get the national HD ones instead?

Thanks!

[mlounsbury]

Good morning all. I've been reading through here and a post on FatWallet.com as well, and I had my wife call on Sunday. They offered the HR20 for $99 plus shipping. She didn't follow the script though. Have I hurt my chances for calling back and using the script? I hope not, as I was planning on calling today or tomorrow to try and get it for free. I don't really need all of the other stuff for free, just don't need to pay $300 or whatever for the stupid box. :nono2:

[anubys]

just got off the phone...I already have 1 HR20 and needed to upgrade 2 HR10s to HR20...

I was told I was only allowed 2 HR20s for a 12 month period...

after some back and forth, I got 1 HR20 for $199 plus a $199 credit...so it's free...

the guy told me that they are running low on HR20s and thus the 2 per 12 month restriction...since I was getting 1 for free, I didn't look a gift horse in the mouth and took the deal...I'll try to get the third one later ;)

[tanmanusa]

Just called Directv and received the same deal I got at the end of 2006. One HR20 for $19.95 shipping and handling. In talking with the Directv representative I believe the factors they look at when giving someone this deal, who is not a new customer, is length of time with Directv (since 1994), programming package (premier), and payment history. I also asked for this deal since I already had this deal given to me on my first HR20. It's being installed on my new HDTV this Saturday morning. My experience both times with two different CSR's was good.

[newsposter]

anubys: like others probably thinking the same thing i'm curious:

how far until your contract is up? was your first one free? It's cool to not even pay the S/H..good deal
---------------------------
side note: whoever is making these boxes must be making money...what stock should we buy? :)

[anubys]

anubys: like others probably thinking the same thing i'm curious:

how far until your contract is up? was your first one free? It's cool to not even pay the S/H..good deal

I just got an HR20 (for free, no shipping, plus superfan for free + $20 credit) about 2 months ago...so I'm still 22 or 21 months into my 2-year deal...

I told them that the web site was giving it to me for $99 (a fact that I made up, I did not try to order online) but that when I got the original HR20, the CSR told me that they were noting on my account that I can get that same deal on my next HR20s (true fact...since I had 3 HR10s to replace)...I had to go to a supervisor, who approved the deal but only for 1 HR20, not the 2 I wanted...

[mtxguy74]

After 2-3 phone calls and 2 emails met with positive response but no promised return call, I finally called today at lunch and met with success.

I have 2 SD DirecTivos and one HR-10 in the house. I have the protection plan, automatic payment, HD package, Choice Plus and up until very recently had HBO. I have been a customer since 2003.

I called and said the magic word "cancel" and was transferred to Teresa who was very easy to talk to and had a good sense of humor. She offered me the standard $199 deal and I told her that I had been informed months back that those of us with the HR10s would be swapped for little charge when it became necessary.

She then perused my two emails and came right back with the $19.95 deal. I was ecstatic and didn't ask for programming credits or anything. She had done what I wanted and I didn't want to push. I will call back for programming after the new box is up. I was offered and install for this Monday, but I can't easily get away from work during the week.

I am set for new multiswitch, dish and HR20 on Sat the 20th.

BTW--my emails were both polite and level-headed, I just went over the fact that I didn't see why I needed to pay $200-300 more after investing $500 in the first box. It would seem to me that a change on their part from MPEG2 to MPEG4 should not cost me extra money.

Two questions--

1. should I even try for programming credits? It makes me feel kind of greedy.

2. when you go in and try to move the install date up, do you control when it moves to, or is it luck of the draw?

Thanks so much to everyone posting in this thread, you made me believe I could get the deal I did.

BTW--I had seen conjecture elsewhere that having DirecTivos and DirecTV DVRs caused you to be charged two DVR fees. Teresa told me that was not the case. Can anyone confirm?

[MarkMac]

BTW--I had seen conjecture elsewhere that having DirecTivos and DirecTV DVRs caused you to be charged two DVR fees. Teresa told me that was not the case. Can anyone confirm?

I can confirm that is not the case. I have an HR10 (which I am trying to upgrade:rolleyes: ) and an HR20, and I only pay the $5.99 DVR fee each month.

[drivefast]

drivefast,

This is the same experience I've have over the last few days. They absolutely won't budge from the standard internet offer. The last CSR I spoke with actually told me to get DISH because she was confidant that I wouldn't like the service and would switch to D* soon enough.

yep... that's pretty much the end of the last conversation i had last night. "sir, you seem to have your mind set over the dish offer, and there's nothing i can do." "sure i dont, in fact i'm talking to directv, not to dish now." "well, i would suggest you to subscribe to dish then" and plof! she hung up. oh well.

i tried again a few minutes ago, starting with "i know what kind of program lineup i want both now and a year from now, i know the equipment i want, i know what the internet offer is, my only question is what better deal than that can i get". my strategy this time was to collect all the per-month rebates i could find on their website and try to apply them against the equipment cost. i mentioned their referral program, and he said he can take off another $10 for 5 months. i asked "can you actually reduce the equipment cost, instead of the 5 months rebates", he said "no" - but that kind of "no" that wouldnt leave you any follow up alternative. it was "no" and silence after that. i mentioned this website, this forum, and the fact that everybody here is happier than i am, and he said "sir, they're lying to you" - and this is the exact quote. i was shocked. jeez, how can you tell hundreds of people you never met are lying to eachother, not even to me? i told him this is a very bold blanket statement. he insisted this way, then mellowed down when i told him that my reason for moving away from :lol: cable is their lately horrible customer service, and what he says is no different from how the :lol: cable company treats me. then he said "wait, i will transfer you to customer service" and he did, without me even asking for that... the girl that answered didnt know why i was there, i didnt know either, so i told her the story, hoping she would be the one that can figure out. turns out that customer service doesnt have access to the sales data and offers, so she tried to do her best, but eventually i had to hang up since i couldt have placed an order anyway. moral of the story is that the customer service handled the call in a way more professional manner than sales, so you old subscribers are definitely lucky. and, apparently, for new subscribers there's no love at this time. they dont even bother to look interested in giving you a deal.

i am sort of decided now to get directv, i only wish i could find somebody in sales that would sell me that...

[greenknight]

Just talked to retention. Says the 19.95 shipping charge with free HR-20 is not in effect. Offered free 5 lnb plus $299 HR20, less $100 credit and $10 credit for 12 months pluse the 19.95 shipping charge. Asked him how many hearts and he said he couldn't tell me. Told him to put it in my file and I would think about it.
So it's 98.95 plus tax. Why do I feel that I am getting a raw deal? This was a guy - from looking at all these posts it seems like female csr's are a better bet. When I call back, what's the next thing I should do?

[Milominderbinder2]

...I called and said the magic word "cancel"...
Two questions--

1. should I even try for programming credits? It makes me feel kind of greedy.

2. when you go in and try to move the install date up, do you control when it moves to, or is it luck of the draw?

Thanks so much to everyone posting in this thread, you made me believe I could get the deal I did.

BTW--I had seen conjecture elsewhere that having DirecTivos and DirecTV DVRs caused you to be charged two DVR fees. Teresa told me that was not the case. Can anyone confirm?
1. No you did great.
2. You pick your new date.
BTW - You pay one DVR fee per month of $5.99 no matter how many DVR's you have.

- Craig

[Milominderbinder2]

Just talked to retention. Says the 19.95 shipping charge with free HR-20 is not in effect. Offered free 5 lnb plus $299 HR20, less $100 credit and $10 credit for 12 months pluse the 19.95 shipping charge. Asked him how many hearts and he said he couldn't tell me. Told him to put it in my file and I would think about it.
So it's 98.95 plus tax. Why do I feel that I am getting a raw deal? This was a guy - from looking at all these posts it seems like female csr's are a better bet. When I call back, what's the next thing I should do?
Call back and follow the script but this is about the best most can do unless they have an old HR10 that just became obsolete with the new channels. They are swamped now that all of the new channels are up.

Call back. See if you can get any other credits or maybe a free trial of HBO, Starz or Showtime. Unless you are replacing an HR10, that may be the best offer you can get.

Once they finally do make the press release that the new channel are up, I bet we will be right back to $299. Try to get your deal closed now.

- Craig

[Milominderbinder2]

To everyone who is landing all of those deals, congratulations!

You are on step 5 of the HD DVR (HR20) Ordering Tips
(http://www.dbstalk.com/showthread.php?p=839938#post839938) script!

Don't stop now!

Also, come join us as we test the latest software typically on Friday nights:

Main Forum: DirecTV™ - Cutting Edge (http://www.dbstalk.com/forumdisplay.php?f=118)
The CE: Rules, FAQs, and Tips on participating (http://www.dbstalk.com/showthread.php?t=90847)
CE Announcements; Subscribe to this thread to be notified via eMail (http://www.dbstalk.com/showthread.php?t=98134)

- Craig

[greenknight]

Call back and follow the script but this is about the best most can do unless they have an old HR10 that just became obsolete with the new channels. They are swamped now that all of the new channels are up.

Call back. See if you can get any other credits or maybe a free trial of HBO, Starz or Showtime. Unless you are replacing an HR10, that may be the best offer you can get.

Once they finally do make the press release that the new channel are up, I bet we will be right back to $299. Try to get your deal closed now.

- Craig

I told him that I currently have a HR10-250 and a H20. The HR10-250 is obsolete and I seem to remember when I bought it the thinking was that when new technology arrived, ie MPEG 4, D* would upgrade for not much $. Maybe $100+ is their idea of not much, and it frosts me that we have to play csr games. After all I have spent another $100 is really no big deal, I guess.

[Mr_A1]

I emailed D* about a week ago requesting for them to look at my account and see what they could offer me to upgrade from H20 to a HR20, and I got a call this last Sunday from a Supervisor (maybe Retention even though I do not know of them working on Sundays). The rep. said that I could get an HR20 unit for $299 with like a $100 immediate credit and D* would split the cost of the remaining amount over 3 months on my bill, and I told her to send it because it was a fair deal. It was swapped out today and I got a new HR20-100 and am sending back my H20 unit. It is working great right now, so I double checked my account and the rep. did put some kind of code to split the cost of the unit over 3 months with the 1st one taking the credit leaving me with only 2 months to pay.

I am liking having DVR back, enjoy having it networked to see the Internet, and cannot wait to get the new CE when it releases to try out the new things.

[skeptic555]

So, here is my story. I followed the spirit of the script, if not the letter of the law. I was uncomfortable with intimating I might cancel or leave, because, well, I'm not.

I didnt have any issue asking for their best deal or most aggressive offer for a fine and loyal customer such as myself however. So, I called and asked the CSR for exactly that. I think I even used those words. Christine, the CSR pretty much immed went to the 199 deal from 299, but that was it. OK, fair enough.

I then followed up with a pleasant email to the website email address explaining the deal i'd been offered, and while I appreciated it, i wasnt sure it was their best and most aggressive deal for (wait for it) such a fine and loyal customer as myself.

(been a cust for around 9 years on autopay, pretty much every channel except sports packages ordered, and a STUPID amount of pay per views purchased by the way. I have a 5lnb installed and one H20 and one RCA SD receiver active - I was looking to upgrade the RCA to the HR20).

This resulted in the email being forwarded to the retention team without my asking for them or making any claims that were not patently true. This gave me the added benefit of explaining my situation in advance - especially useful for those who dont like confrontation or stress out over negotiations. Everybody had all the facts going in.

Couple days later John calls, says he has read the email and understands the situation, and (potentially interesting part here) corp is really cracking down on moving the price lower than 199 deal. Cant do it. As everyone anticipated, demand is rockin. He volunteered without my prompting however, that "other things" could be discounted. Now we're talking. First offer was 12 months free HD, right off the bat. -$120. Done deal. Im guessing I could have pressed for more, but frankly, this exceeded my "take the deal" threshold, so I took the deal.

Alll without really negotiating anything, and well within my comfort level.

Ill be checking the DTV site shortly to continue with step 8! Really good advice on this forum - perhaps others can benefit somewhat from this 'no stress/no negotiation' approach if you have some agita around making the calls.

SN

[Sirshagg]

He volunteered without my prompting however, that "other things" could be discounted. Now we're talking. First offer was 12 months free HD, right off the bat. -$120. Done deal. Im guessing I could have pressed for more, but frankly, this exceeded my "take the deal" threshold, so I took the deal.



I never realized it before. This is: Deal or No Deal, DirecTV Edition.

[greenknight]

OK, Craig. Called back and took the deal. Install in two weeks. Glad that is over!!!

[anubys]

from the sounds of it, and based on my recent experience, the free deal is technically over...what everyone should now concentrate on is getting the price down to $199 then going for enough credits to offset the charge...

[MikeW]

I had some recording issues with my HR10. Called last week to inquire about swapping and was given the $199 price. Followed the troubleshooting steps given and had issues again this weekend. Called yesterday to report the problem and they are now sending a free (no shipping) HR20 to replace the HR10. I also get to keep the HR10-250. Since it is a swap, the box is being sent, not installed.

You still can get a free one-time swap of an HR10-250 to HR20-(hopefully 700).

[vtfan99]

from the sounds of it, and based on my recent experience, the free deal is technically over...what everyone should now concentrate on is getting the price down to $199 then going for enough credits to offset the charge...

This may be the case for a brand new unit, but I was able to get a refurbished HR20 for only S&H....just this past Sunday 10/7 to precise.

[pauper]

So what happens when the HR21 is released? How Screwed will we be?

[MarkMac]

deleted post

[newsposter]

so will this thread be shut down soon since

"What we will no longer be discussing in this forum is "deals" on equipment, other then those from retail chains"

[anubys]

so will this thread be shut down soon since

"What we will no longer be discussing in this forum is "deals" on equipment, other then those from retail chains"

yep...sounds pretty clear to me...

in a way, it's nice...it validates that this place makes an impact and is closely watched by DirecTV...

the cynical in me thinks that the bean counter who just took over is already in action!

that's why I hurried and got my second HR20...I fear the days of negotiating these deals are numbered...

[Bob Coxner]

I'm wondering if the following scenario would work?

Report your existing HR20 as defunct. Tell them you went through all the suggested hoops (reset, unplug, etc) but it's totally dead. Even if you don't have the protection plan I understand that they will send you a new unit ($19.99 for shipping?) to swap out with the dead one.

When you get the new one, call back and say your old one now suddenly works and you would like to activate the new one and keep it.

What do you think?

[Sirshagg]

I'm wondering if the following scenario would work?

Report your existing HR20 as defunct. Tell them you went through all the suggested hoops (reset, unplug, etc) but it's totally dead. Even if you don't have the protection plan I understand that they will send you a new unit ($19.99 for shipping?) to swap out with the dead one.

When you get the new one, call back and say your old one now suddenly works and you would like to activate the new one and keep it.

What do you think?

$299 please

[BudShark]

$299 please

Actually I'm betting it will be closer to $1000 please. The other unit you want to "swap" was sent to you with an agreement you'd return the other. If you don't, they'll charge you the full price which is $799 or more if I remember right. I'm guessing that would be the first answer you get. After that you *might* be able to talk them down to $299.

Not worth it. Just be honest and work with them.

Chris

[anubys]

well, you could do it with an HR10 since they don't take the HR10 away...but I feel that this is a dishonest way of doing it...

calling and asking for a rebate or a discount, even little fibbing like you're going to cancel...etc. is just negotiation, IMO...I think what you suggest is over the line (though I'm sure some would disagree)...

[Drew2k]

so will this thread be shut down soon since

"What we will no longer be discussing in this forum is "deals" on equipment, other then those from retail chains"It looks like you're quoting someone, but I can't find the original reference... Do you have a link to the post this quote comes from?

Thanks.

[anubys]

It looks like you're quoting someone, but I can't find the original reference... Do you have a link to the post this quote comes from?

Thanks.

at the top of any forum page, you'll see an announcement by Earl about changes to DBStalk...

[anubys]

here you go...http://www.dbstalk.com/announcement.php?f=113&a=122

[Chilli_Dog]

Click here (http://www.dbstalk.com/announcement.php?f=113&a=122) for the link.

[newsposter]

yep...sounds pretty clear to me...

in a way, it's nice...it validates that this place makes an impact and is closely watched by DirecTV...

the cynical in me thinks that the bean counter who just took over is already in action!



i guess a certain individual with links in his thread and tons of stickies wont like this either. All that work gone

[Drew2k]

Thanks guys - I use the Forum Search option to look at all DIRECTV forums, and I tend to overlook the announcements! :eek:

[newsposter]

well, you could do it with an HR10 since they don't take the HR10 away...but I feel that this is a dishonest way of doing it...



plus if you need the thing meantime, you are losing out on 2 tuners while waiting for the new one to show up because they no doubt will turn off the bad one to save you money :)

[Milominderbinder2]

i guess a certain individual with links in his thread and tons of stickies wont like this either. All that work goneIt ran it's course. Once the Press Release for the new HD Channels goes out, the deals would have been off anyway.

Enjoy your HR20's!

- Craig

[Raphael754]

I got a free hr20 for having a hr10 and free h20 for having a h10.:hurah: :hurah: Followed the script said its nice to know ur a long customer.

[Lee L]

So what happens when the HR21 is released? How Screwed will we be?

Not too much I think. The HR21 is essentially a HR20 without the OTA tuner from what has been reported, so many people might say the HR20 is much better anyway.

[Raphael754]

Not too much I think. The HR21 is essentially a HR20 without the OTA tuner from what has been reported, so many people might say the HR20 is much better anyway.

actually it has a bigger harddrive

[mceevans]

I just called and followed the script. First offer was $99 plus $19.95 install. I said that DISH would give me a HD DVR and 6 months of HD Service for Free. She said that she would match that and give me the HD DVR for Free, Free Shipping, and 6months of HD service for Free. I TOOK IT! first 8am-12pm install time was Friday November 2nd (Oh well, that is a Friday and I have vactaion to burn!). I also said that I would need a multiswich as I did not want to get rid of my 2 tuner SD TIVO and my old regular receiver (So, i will have 5 tuners). She said she would put that in the order also. My only conern is that when I look at the order on DIRECTV.COM it show a order total of $234.28 and amount paid of $234.28 (It also does not show a multiswich on there). I hope that means that it won't show up on my bill!!

[misterawesome]

Just called DTV twice, and got the same general deal:

Premier Package with Sunday Ticket for $49.99/mo for 4mo.
Instant Rebate for HD Receiver
$199 HD-DVR
$10/mo discount for 10 months (with another $10/mo for 5 months for a referral)

So, I'm paying "$50" for the HD-DVR because of the $150 in discounts.

This is the best it's gonna get, huh? Is there any logic in my forgoing the HD-DVR for now, getting the HD receiver and then trying to get the HD-DVR for Shipping in a few weeks/months after the madness of the new HD channels subsides?

mceevans - i guess you found the nice sales rep!

[Milominderbinder2]

In the spirit of the new theme, here are the new HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938).

- Craig

[misterawesome]

Oh yes, I know. I tried the script and everything. I was as nice as can be and even tried to be a bit naive. When I asked why their HD-DVR wasnt' free like Dish Network, the woman replied "well, frankly, the Dish HD-DVR is a piece of crap." I appreciated her candor, but wish she would have used it to tell me how to get a free HD-DVR.

[jmh139]

It will be a shame to close this thread without another to take it's place. If not for this thread, I would have gone back to TWC, as I could not get a decent price for a HR-20. I figured out how to do it here :-)

so will this thread be shut down soon since

"What we will no longer be discussing in this forum is "deals" on equipment, other then those from retail chains"

[lonnwat]

I just called and followed the script. First offer was $99 plus $19.95 install. I said that DISH would give me a HD DVR and 6 months of HD Service for Free. She said that she would match that and give me the HD DVR for Free, Free Shipping, and 6months of HD service for Free. I TOOK IT! first 8am-12pm install time was Friday November 2nd (Oh well, that is a Friday and I have vactaion to burn!). I also said that I would need a multiswich as I did not want to get rid of my 2 tuner SD TIVO and my old regular receiver (So, i will have 5 tuners). She said she would put that in the order also. My only conern is that when I look at the order on DIRECTV.COM it show a order total of $234.28 and amount paid of $234.28 (It also does not show a multiswich on there). I hope that means that it won't show up on my bill!!

Mceevans

You need to be careful. I had a similar encounter with a CSR who told me I too would receive my HR20 for $19.95 plus S/H. The CSR went on to say that he was required to show the $299 plus S/H on my account but it would be removed in two or three days. Here's what you need to be careful about, If you have auto bill pay set up and your Direct TV bill is paid in those 2 or 3 days you will end up paying what is currently on your account. I found this out the hard way. I have made many phone calls and written several e-mails attempting to have the funds put back into my Visa but the best I have been able to do so far is receive credits to my account. Also do not expect to receive anything that is not in writing. Protect yourself and follow the script all the way through.

[anubys]

actually it has a bigger harddrive

my HR20 has a 1.5 TB drive :D

without OTA tuner, the HR21 would be useless to me...why get a compressed signal if you can pick up the uncompressed for free? I don't like anything that takes away your options...

[ccrutch]

Mceevans

You need to be careful. I had a similar encounter with a CSR who told me I too would receive my HR20 for $19.95 plus S/H. The CSR went on to say that he was required to show the $299 plus S/H on my account but it would be removed in two or three days. Here's what you need to be careful about, If you have auto bill pay set up and your Direct TV bill is paid in those 2 or 3 days you will end up paying what is currently on your account. I found this out the hard way. I have made many phone calls and written several e-mails attempting to have the funds put back into my Visa but the best I have been able to do so far is receive credits to my account. Also do not expect to receive anything that is not in writing. Protect yourself and follow the script all the way through.

I was offered free HD service for one year along with my HR20 for free. When I checked my bill I found out that they charged me for my HD service. I called them and transferred to retention and they said that they can not honor the free HD service even if it was promised. They even threatened to charge me full price for the HR20 $299. I sent a complaint email to management.

[anubys]

I just checked the "recent activity" on my account...I was charged $199 for the HR20 and credited $199...

but they did charge the $20 for shipping; something I was assured would not happen...

I'm going to let it slide...$20 qualifies as "little or no cost" in my book (what the CEO had promised)...and it's not worth my time to call for half an hour to get $20 removed...

[xavierh]

Thanks to DBSTalk and and Milominderbinder2 and his excellent post (#3) on the HD-DVR FAQ


I was able to get my HD DVR for 19.95 shipping and handling. I called yesterday at around 6:30 central time. At the prompt I said cancel service and I got directly to the Retention department.

Once there, the person on the other end of the line, ask me what I needed. I told him that I have been bombarded lately with all this offers for Verizon (which is true) and I would like to keep DirecTV (specially since all the new HD channels came out) but the cost of the HD DVR is putting making me think about keeping the commitment.

Next thing I know the guy tells me that I could get the HD-DVR but not for free, since que could not waive the 19.95 shipping and handling fee.....I almost fainted when I heard. I asked him again if that meant that I WOULD ONLY PAY 19.95 for the HD-DVR and i said yes.

After that he proceeded to update my account and warn me that my 2 year commitment (which originally expired on march 2008) will be extended starting yesterday. I told him that it was ok.

I checked my account alter last night and all was udpated correctly and my installation date is for Friday October 26th.

I have been a customer for 6 years and I think that i will continue to be their customer!!! :D

Thanks for the great information in this site!!

[sjr14221]

I ordered my HDDVR, followed most of the script and improvised and got the following deal that I posted a while back.


So to sum it up:

+$99 HR-20
-$60 free HD service
Installation including multiswitch if required - free
$19.95 shipping waived
Keep my R10 Tivo

Total: $40 out of pocket

Yesterday afternoon, I called to confirm my installation for tomorrow, and to make sure that my tivo would be hooked up in the bedroom. The rep said that I could add the tivo hookup, however, it would be an installation charge of $49.95. Not wanting to pay, I didn't add the tivo installation, hoping I could just see if the installation person would throw it in.

I then called to confirm a few other things last night and the rep I reached (don't know what department - it was a number they left on my phone confirming my install) had the tivo install order on her computer. I explained that I had not ordered it because I didn't want to pay, and she said she could add it to the original order for free. However, the install would have to be moved to a later date. I am going on vacation tomorrow for a week, so that was fine for me.

Then she asked if I needed anything else, so I took the plunge. I asked if I could get any free dvr service added to my deal. She took a moment (apparently to check my customer status - I have never asked about hearts) and said I could have free dvr service for 1 year on top of the other discounts!!!!!:D

So, in the end, they are paying me $33 to get hd service:hurah:

This thread rocks - I hope it remains available for other newbies to find

[Xallar]

Well I didn't do as well as some but not a bad deal. $236 out of pocket but some good discounts (I think?).

$+199 hr20 (with instant rebate), dish and installation
$+19.95 handling
$+16.97 tax
$-120 $10 off service for 12 months
$-120 free HD service for 12 months
$-78 free hbo for 6 months

Locked in for 2 years but that's ok. I get to keep my old equipement so I can finish watching stuff I've recorded without worry about it. I think I will still be able to use the old dvr to watch and record without paying anything additional, but I'm not 100% sure on that.

I talked to retention. Told them I was thinking of switching to cable to get internet and phone bundled. Didn't mention dish network or this site. I did say I heard people where getting the hr20 for just the shipping cost but the rep said not any more and wouldn't move on that. I didn't feel like calling again and trying a different rep.

[mceevans]

Mceevans

You need to be careful. I had a similar encounter with a CSR who told me I too would receive my HR20 for $19.95 plus S/H. The CSR went on to say that he was required to show the $299 plus S/H on my account but it would be removed in two or three days. Here's what you need to be careful about, If you have auto bill pay set up and your Direct TV bill is paid in those 2 or 3 days you will end up paying what is currently on your account. I found this out the hard way. I have made many phone calls and written several e-mails attempting to have the funds put back into my Visa but the best I have been able to do so far is receive credits to my account. Also do not expect to receive anything that is not in writing. Protect yourself and follow the script all the way through.

I did check my account today and it shows 2 charges - $199 and $19.99 and 2 credits for $199 and $19.99. So, I think I should be OK.

[robnalex]

Any thoughts on what days or time of day might be best to call? I have 2 HR10-250's and am well out of my last 2 year commitment. Anyone ever have any luck over the weekend?

[untfan]

Just got off the phone with DTV... First a little background, I've been a customer since September 2003 subscribing to the Total Choice package with the Starz package. My account is configured as Auto Pay, my programming commitment expires in November, and I recently signed up for the protection plan since I was sure I was going to need a dish alignment for the new satellite and my existing HR20 is acting quirky.

In July 2005 I purchased an HR10 ($700) with a $250 equipment credit from DTV (and the controversial 50% off TiVo coupon from Best Buy) plus free DVR service and a $10 programming credit for 6 months. Overall cost = $10.

In October 2006 I upgraded to an HR20 (for $299 minus 12% with a Best Buy coupon) and a $200 equipment credit, the HD pack free for 4 months and a $10 programming credit for 12 months. Overall cost = -$97

My deal this time for the HR20 ($299) this time was a $100 equipment credit with 6 months free HD pack and DVR service, plus a $10 credit for 12 months. Assuming I can find a 12% Best Buy coupon within the next couple of weeks, it should be -$53.

I had to call twice for the current offer, the first time it was $199 and thats the best I can do. Today it was relatively easy (I did have to ask for the $10 off for $12 months). I took the deal, the rep even told me to wait until after the 17th to activate the box since the last $10 credit from my prior offer will then be out of the system.

I then asked if I could just purchase the box at Best Buy / Circuit City and install it myself since it is just replacing a leased R15 - Intially the rep was hesitant but then agreed - I couldn't comprehend why not since I'm saving DTV a truck roll, further this way I can assure myself of getting a -700 (like my other).

[crpeck]

I've been trying to place my order for the last two weeks, and, they still can't get it right.

I won't go into the details of the 3 deals that have been promised, only to be written up differently when I check online. I verified everything each time at the end of the conversation. I even sent a lengthy email at one point, which basically got them to call me, offer me a deal, then bill me something else. The good thing with these calls were that I was given two $10 credits/month for 12 months - no extension in my commitment, but, no HD DVR ordered.

So, last Sunday I called to try again, by the end of that call (after talking to 4 different people), I was given a $100 credit towards a HR20, I could order 1 or 2, but, each one would cost me $199. She offered this to me because I backed off on the offer, but, requested she enter the info so I could call back later to place the order. So, at this point, I was at getting $20 credit/month & had a $100 credit & didn't have to order anything, unless I wanted to.

So, last night I figured, I gotta get at least one of the HR20's and, get the new dish, etc... I call them up, I figure I don't need to go to retention because it's noted in my account (at least that is what I was told). Of course the initial CSR says she see's the notes, but, that retention has to deal with it, so I get transferred.
The next person says, OK, I see the notes, but, the computer only let's me order it for $299, and, he can't give me any credits because I got the $100 last week. Turns out this person was in Installation, he transfer me to retention so they can handle the deal. BUT - he writes down the $199 for two HD DVRs in my notes so I don't have to tell the story again.
I get retention, they person there asks for all my info again (address, phone, etc) & then says' what can I do - I tell him (politely) to check the last set of notes in my account. He checks them & say's "So, you wnat to order 2 HD DVR's for a total of $199 + shipping). I say "Ahh - two for $199 + shipping, so thats about $220 total for both HD DVRs". He say's yes - and - I see you need a new dish, there is no charge for that, and, installation is free. I say, ok, I need to verify the total price, it's about $220, right, he says yes - actually it will be closer to $218 and change. I say, let's do it. So I'm happy as could be. It takes about 10 minutes to get my install date setup, he gives me the order number and says goodbye. Again, I'm happy.
I get up this morning & check my Account Status, I see a $99.66 + $4.99 tax for a "DIRECTV Equipment - Charge", I'm thinking, thats interesting, maybe he gave me both for that price. Feeling even happier, I check the order status, pull it up and see listed 1 Dish for $0, 1 HD DVR for $0, and, 1 HD DVR for $299. Then I look at the total "Amount Paid" and it's $648.85. Now I'm worried.

The last time I orderd my HR10-250 from them - it showed up exactly like this, and, they ended up charging my account the Total Paid amount on the Order on the install date.

My install date is 11/1 - so - I'm thinking I have until then to try to straighten this out. Arghh - I'm getting close to truly cancelling. I've spent close to 4 hours on the phone with them since my initial attempt to order one of these.

PS - I've left out a lot of details above - believe it or not.

[serial lurker]

I went through an exhaustive recap of my charges for 2 DVR's Yesterday with retention when I called on another matter.

The total in the bill listed on line doesn't match what she figured out (on line WAY higher) and she was insistant that the actual amount I would pay was considerably less. She did all the math with me on the phone - it wasn't a simple process - but her number agreed with what I had been told by the last operator.

[Sirshagg]

I've been trying to place my order for the last two weeks, and, they still can't get it right...



They messed up the billing on both of my HR20 orders. One the first one I called after it was installed (having kept excellent notes) and got them to credit my account. On the second one I handled it before the install and they also credited my account for the difference.

You need to be really carefull since they seem to tell you one price then charge you something completely different.

[richa65]

Thanks for this thread. I called for my Dad yesterday to upgrade from a R15 to a HR20. He was under contract until 7/2009 for the R15. First rep gave me a hard time explaining that he had a cancellation fee of $300 and that all they could do was $299 for the HR20. I calmly explained that the Dish free offer was worth $420, so then I would be canceling. He transferred me to retentions.

Her initial offer was for $199 and free HD and DVR service for 12 months. That was inside the window I was looking for, so I took it.

[Lord Vader]

All these stories I read tell me one thing for sure: I'm glad I am NOT on autopay for my DirecTV bill. I pay it once per month when I receive the ball, just to make sure the amount is OK.

[crpeck]

I did a followup call this morning to discover what the "Order Total" and the $99.66 charge on my bill was. It was rather comlicated, but, it worked out to being that I pay $99.66 for the 1st one, and, then I get credits after the install of the 2nd one, so, that cost's me $99.66 (plus shipping & taxes). That coupled with the $100 credit I got last week, and, the $20x12 months programming credits works out pretty good. I'll find out for sure in 11/1 when they do the install...

[leesweet]

Same deal here.... They must be real busy with all the new HD; on hold for ten minutes. Then started with Daniel who said $299 + $19.95 was it. Said, sorry, won't do for someone with 2 purchased HR10s for four years, gimme retention.

Got to Debbie (a supervisor). Told her the story, that we were promised a 'good' deal on MPEG-4 DVRs, yada yada. She offered a $150 credit. Said there was no 'offer' for $19.95 S&H only, when I told that story. I said I knew that wasn't a printed offer, but many people had gotten that. (She didn't come back with 'we all lie' online.) I tried the "getting Verizon FiOS/Comcast offers daily (true), but I wanted to stay with D*"; no real help from that.

She did seem to have a problem with me 'adding' the HR20; I told her I have both HR10s in the same room, and the HR20 would be joining them, that the HR20 wasn't a 'new room' being activated. (Don't know if a 'real replacement' of the HR10s would have gotten different results or not.)

Then, I said "Can you offer any other credits?". That seems to be the magic word. She whacked the S&H, and offered a 6 months $10 credit for HD.

That gets me down to approximately $90 total. Not too bad, and I think with all the traffic from the new channels, as good as we can perhaps expect.

Account summary: the two HR10s, 3 R15s, Premier, Autopay (which I'm now turning off to see what the heck gets put on the account!).

Getting 1 HR20, new dish, multiswitch; morning install set for 10/23. Thanks for all the tips.

Edit: Credits are already on the account: 150.00/19.95 and first 9.95.
Question: Should the order show the MS? Or do I just confirm the details with the installation company? Order just has DVR and new dish.

[Milominderbinder2]

If you are ordering your HR20, here are the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938).

If you have placed your order, check out the links to confirm your order and installation. Also check out the Installation Tips to make sure you get a great install.

- Craig

[robnalex]

OK Folks- I have 2 HR10-250s and my last 2-year commitment expired a few months ago. Here’s my “let’s make a deal” story:

I’ve been following the posts here and Craig’s ordering tips since the new HD channels came online. The last time I tried to make a deal with DirecTV (for programming credits to offset the purchase of my HR10-250’s) I got a really snarky woman who was downright rude and patronizing, so I’ve been working on building my confidence and overcoming my fear or rejection to make the call. I was going to call earlier today when the reps might be “fresher” but didn’t bite the bullet and pick up the phone ‘till 5 P.M. Eastern – 3 P.M. Idaho.

I just wasn’t comfortable saying “cancel” at the voice prompt, so I said “upgrade equipment” knowing I’d probably get a regular CSR to start with. I experienced almost zero wait time before getting through. The first guy was very nice and offered me 2 HR20’s for something like $598. He said that was the best he could do because the demand was so high and the HR20s were “flying off the shelves”. I told him that wouldn’t work and naively asked if they had some kind of a retention department that might be able to do better since I was outside my last 2-year commitment. He said, “We sure do!” and was happy to transfer me over.

Almost immediately a very nice guy in Retention answered. He was very friendly and we engaged in some fun small talk about pets and weather while he looked at my account. He said he could do one HR20 for free but two would cost me $299. I said I was really hoping to do better than that and then, in an effort to make me feel grateful, he quoted me an itemized list of the cost to DirecTV to do this upgrade. I told him that I too had invested a lot of money in DirecTV hardware over the past few years, that I was really happy with them, would like to stay, but really didn’t want to pay for more equipment. He still wouldn’t budge, so I asked him if we could offset the $299 with program credits and he said “Sure! We can do that.” So here’s my deal:

> $299 Initial cost for 2 HR20s, including installation and new 5-LNB dish.
> $120 ($10 general credit for 12 months)
> $120 ($10 HD package for 12 months)
> $60 ($5.99 DVR service credit for 12 months)

I’m a little concerned about that last one, since I’m not currently paying a DVR service fee (Is it because of my lifetime TiVo thing?).

So……How’d I do?! The entire process was surprisingly fast and both reps were extremely friendly and courteous. Thanks to all here for your helpful posts about your deals!

[myrison]

Thanks to all here for the information. Being well-armed from reading this forum, I called and politely explained my situation and the fact that I had purchased the Tivo HD just a few years ago and was really having a hard time swallowing the need to dish out $300 for a leased box.

As background info, I'm a ~5-year customer on auto-pay and normally pay ~60/month (mid-range package +HD/DVR and an extra SD box). We also do a lot of PPV sports events and have the ESPN Game Day subscription which probably push our average up a fair amount.

The rep first actually tried to give it to me for free (without me even suggesting such a bold move!) but then (much to my chagrin) told me their computers had recently been updated to take the ability to give that offer away from them.

Instead, she gave me a deal similar to what others have reported, which I feel is very fair.

$199 charge for the HR-20 instead of $299
Free S&H
$100 immediate credit
$10/month HD credit for 12 months ($120)
$10/month service credit for 12 months ($120)
2-year commitment required

Net effect:
$141 in my favor for upgrading equipment and a bunch more HD channels
:) :grin: :)

I will get a one-time charge on my next bill for $99 and then start racking up the credits from there. Oh, and she also said there would be a $45 credit to me for the cost of 'relocating' my existing HD-Tivo to another room in my house... apparently if you don't get this credit the installer can charge you for it. (considering the extreme lack of complexity involved in a move like that... I cannot possibly imagine paying $45 for it!)

All in all, I feel like this was MORE than a fair deal. Thanks to everyone for the information here. Hopefully you all can land similar or better deals.

[newsposter]

got my install today, won't bore you with all details of how it took me 2 hours to get it turned on correctly, but he set up the dish somewhere other than my 3lnb to get the 103 in ok. So the new dvr is the only one on that new dish and my old 2 hdtivos are still on the 3lnb. Two separate systems.

Now I did tell him I didnt care so much about the 119 on the old tivos not coming in so he didnt use the zinwell, which was on the order, to hook up the 2 hdtivos.

my question is should i have gotten the switch to keep? is he gonna sell it off himself or will he 'credit' it back to directv? He didnt wanna crawl under my house to do the wiring which was fine, i actually prefer to drill thru my floor. But technically all he needed to do was give me 2 more lines to fish and then the zinwell could be sitting on the floor today in back of my stack of units and hooked up to the 2 other tivos getting in the 119.

be assured I'm just thrilled to have my new unit installed but i was just wondering what the official policy was on this?

[antichip]

My last dealing with DTV got me a free HD-dvr, free SD-dvr and a free replacment dish with 30 dollars off the bill for 6 months. I have like 9 recievers. I paid 150 for hd dvr 6 months ago.

[robnalex]

Please forgive the double post (I posted this in the TiVo - Hr20 Survival Guide thread- Mods feel free to delete that one- I think I'll get more responses here).

I was able to work out a deal today for 2 HR20s and the install is scheduled for October 23.

Now I'm trying to figure out how to transition so that we can watch the remaining recordings on the 2 HR10-250s after the 2 HR20s are installed.

I realize that we can keep the 2 HR10-250s connected (4 DVRS) for a while, but am not sure my work order will allow this with out additional charge. From the DirecTV site, my order details read:

> Standard Professional Install $0.00
> Swap ReplaceImplied DVR IRD $0.00
> Handling $0.00
> Swap Replace HR20 IRD $0.00
> Swap Replace HR20 IRD $0.00

I guess I need to call back and confirm that my order includes a Zinwell 6x8 Multi-Switch WB68 and anything else needed to keep the HR10-250s online?

If the 2 HR10-250s are "taken off" can I still connect them to the TV and watch the recordings without getting a lot of annoying messages?

Suggestions?

[newsposter]

I realize that we can keep the 2 HR10-250s connected (4 DVRS) for a while, but am not sure my work order will allow this with out additional charge.

I guess I need to call back and confirm that my order includes a Zinwell 6x8 Multi-Switch WB68 and anything else needed to keep the HR10-250s online?

If the 2 HR10-250s are "taken off" can I still connect them to the TV and watch the recordings without getting a lot of annoying messages?

Suggestions?

my work order said swap but i kept both owned hdtivos. But during my order i said i was gonna keep them so maybe that helped or maybe it's just how they code it in.

the zinwell wasn't on my online order but was on the printed order when the guy came.

I never disconnected an hdtivo but i know with my t60 i unplugged the satellite lines before canceled their subscriptions and was able to watch programs just fine with no messages. How about doing a test and unplugging the cables and trying to watch something? Someone else probably has a more definitive answer.

[leesweet]

my work order said swap but i kept both owned hdtivos. But during my order i said i was gonna keep them so maybe that helped or maybe it's just how they code it in.

the zinwell wasn't on my online order but was on the printed order when the guy came.My online order has/says the same. No Zinwell, and says 'swap IRD', when I said specifically I need the MS and I'm keeping both HR10's. So, I'm glad yours worked out! :)

[Milominderbinder2]

For everyone who has placed your orders...

Good Job!

Please you are on step 5 of the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938).

Check out the links to confirm your order and installation. Also check out the Installation Tips to make sure you get a great install.

Also start looking through the Undocumented Tips & Tricks. The manual will tell you that you can't have 133 of the features you will like most. But we know how!

If you haven't placed your order, you are on step 1. I am thinking that you might want to place your order today, Sunday, the 14th. ;)

- Craig

[Raphael754]

Description Unit Price Quantity Price

Swap ReplaceImplied DVR IRD
$0.00 1 $0.00

Standard Professional Install
$0.00 1 $0.00

Swap Replace DIRECTV HD Rec. (Expanded HD Prog. Capable)
$0.00 1 $0.00

Swap Replace HR20 IRD
$0.00 1 $0.00

Handling
$0.00 1 $0.00:


How is that?

[Milominderbinder2]

It should be noted that you were replacing an HR10 that cannot receive the 33 new channels (as of 10/14/07). Also, there have been many even with swapping out an HR10 who did not get the HR20 for free. Are you keeping your HR10?

You are on step 5 of the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938).

If anyone has not placed your order, call today.

- Craig

[robnalex]

It should be noted that you were replacing an HR10 that cannot receive the 33 new channels (as of 10/14/07). Also, there have been many even with swapping out an HR10 who did not get the HR20 for free. Are you keeping your HR10? I think whether you are still in an active commitment term makes a big difference. I paid good money for my HR10-250s, so they aren't going anywhere. I may eventually use one in another room.

[jimmy_27320]

After getting my 1st HR20 I couldn’t stand to watch TV in standard definition anymore. I needed a new TV for my living room and ran across a deal at Circuit City. They are advertising a deal if you buy a new TV ($999 or >) they will throw in a HR20. I called CC to inquire about the deal; they said you have to be a new DTV customer. I called DTV to get more information and they told me they didn’t have a problem with the deal and it was up to CC. I called CC back and told them what DTV said and the salesman said CC would honor the deal. Once I got to CC they tried to back out but I explained what DTV told me and they took $300 off the price of the TV that was already on sale (40” Samsung 1080p). If you need a new TV and want an additional HR20, I considered this to be a good deal.

[wbrady]

I subscribe to the premium package and have 4 receivers (one is a Tivo DVR), my contract is up in 3 weeks.

Called yesterday and asked to upgrade to an HD DVR. First CSR started at $299 and then said he could give me $100 off. I mentioned I could get a free HD DVR from dish. He transferred me to anther CSR. 2nd CSR offered $10 off for 12 months. I said I'll think about and hung up.

Called back today. Asked for the best deal I could on upgrading to a HD DVR. She told me the same as yesterday. The HD DVR for $199, $10 credit for 12 months. I said I'll take it. She transfers me to another CSR to schedule the date. This second CSR told me it would be $299. I told her the previous CSR had quoted me the deal above and should be the notes on my account. It took her about ten minutes to find what department that was in, but she did. I asked her if I was eligible for any more credits. She could not do anything but offered to transfer me to another department. The third dept. said she would do the HD DVR for $199 and give me $99 credit (but no $10 credit for a year). I mentioned that I had heard of others getting more credits or discounts and what was the criteria to those discounts. She told me that the max combined discount is $220 for anyone no matter the customer history.

I took the original deal – HD DVR $199, and $10 credit for 12 months.

She scheduled me for October 23 which was her earliest appt.

When I checked on-line a couple of hrs later I was able to move my install to this Tuesday October 16. Also on-line I was charged the $19 for shipping and then given a credit for $19, I guess I’m getting free shipping.

In the end, I end up paying $80 for the HD DVR. I also get the Tivo moved to the bedroom at no charge. But, of course I have a new 2 year contract.

[jlaforn]

I called a couple of weeks ago, got a CSR. They gave me nothing. So I waited, called back a few days later. Got a CSR, they said no offers. I said is there anyone who has authority to authorize anything not current. They sent me to retentions. I gave them the spiel about having D* for years and likeing it. I said I didn't want to switch, but Dish has free HD DVR, cable has some similar offers. I have 2 premium channels, HD, and 4 systems. They offered me $100 off of the $299 price. I said that was still a lot considering. After some further discussions, they gave me an additional $10 off for 6 months. So I got a HR20 for $140 basically. Not the best deal, but I didn't think it was too bad, so I took it. Got it installed today, they need to come back and tweak the dish, cause I don't get all the HD stations. But So far-it's pretty good. It's not my D*Tivo, but they did a pretty good job.

[tony4d]

I needed 2 HR20's. First call, got a CSR that told me she'd take $75 off only one of them, so basically, like $525 for 2.

Called back again about 5 minutes later and at the automated system promopt I said "cancel". I started out by saying I was having a hard time paying $600 for 2 HD DVRs. I said I wouldn't mind paying $300. She put me on hold for a bit and came back with $100 off one of them, and she'd wave the $19.95 shipping and handling fee. So I countered by saying, if she'd take $100 off each HR20 I'd do it. She said let me see, and she fumbled around in the computer for a bit. She said ok, I'll do it.

After that, she charged 2 HR20s to my account, then gave me a $200 credit. She said she'd have to charge the $19.95 handling fee, and I didn't care much. She scheduled my slimline dish and HR20 install on Tuesday morning (very surprised so soon :D).

So, all said and done, about $450 (with tax and all) for 2 HR20s and a new dish install. I can't say I'm thrilled, but I feel ok with it considering I've only been a D* customer for little over a year, and I paid nothing for my initial install.

[dxdenis02]

i have 2 hr10-250... i moved up to one hr20 for 19.95 s/h and 6 months free HD channels and 6 months free DVR... the installer came but didn't have the dish... gave me just the hr20... called DTV got a 100 miss appt credit and made a new install for the dish..... ends up i got a hr20 for 20 bucks and got about 200 bucks in credit on the bill....... I'm going to let it sit for a few months then go for another hr20

[TomF]

I just bought a new HDTV for the master bedroom and I want to get an HR20-700 for that HDTV.

I've had an HDTV in the family room for more than six years, along with an HR20-700 that I've had for about a year, as well as a HR10-250 that I've had since about six months after that they were released that I'll still keep for the OTA and the HD channels that are still available for that unit.

I called DirecTV to found out what kind of deal that I could get, expecting some ridiculous price and having to ask for second tier and haggle. I explained to the front-line CSR that I wanted to order a new HD DVR and wanted to know what kind of deal I could get. She noticed that I had an HR10 and told me that it was "obsolete" and that they could replace that. She said "Let me check on what I can offer you... How about absolutely free?". I asked her if I would have to return the HR10 because I still use it for OTA. She looked and said that I own the HR10 and that I could keep it. I told here that I have a DirecTiVo in the bedroom and I would actually be replacing that. She said "We can do that, do you want one?". I wanted to verify exactly what I was getting and I asked her if this would be some kind of deal where I would get charges on my bill and then get credited later (like my first HR20). She said no, there would be no charges on my bill at all, I would just get it for free, so I said yes. They're going to deliver it on Wednesday morning.

I checked the order and it shows $0.00 each for

Swap Replace Implied DVR IRD
Standard Professional Installation
Swap Replace HR20 IRD
Handling
Total

At some point in the conversation I asked her if I could get any credits. She said that she could offer me Showtime for free for three months. I told her I already get Showtime, but I'll take the credit. She said that she couldn't offer a credit if I already had it. I'm not greedy and replacing an old SD DVR for a new HD DVR at absolutely no additional cost is still a great deal. I also asked her to note on the order that I wanted an HR20-700 and not an HR20-100, and she said that she would not it but could not guarantee it. Got my fingers crossed!

Got one question: Do the HR20s now come with an RF remote or will have to order that if I want one? The bedroom HDTV will be mounted on the wall. I have a little niche area in the master bath where I could put the HR20 above and behind the TV and run the HDMI cable through the wall, so I would need the RF remote for a completely invisible installation.

[newsposter]

RF yes!

[FrozenMetalHead]

Took me three calls with retention to get something I accepted. I'm moving out of my current house on Nov 5th. My new house being built should be ready around Dec 15th - so my account will be suspended beginning Nov 1st (when the movers are coming). My two year committment was up. I currently have an HD DirecTivo, plus two SD DirecTivos. My comment each time was I'm going to now have 3 HD TVs, and need at least one HD DVR. The 2nd and 3rd call I stated that since my last call I had found better hardware deals for my needs with Dish, TimeWarner, and ATT U-Verse.

1st Call (Sat - 10/13):
HR20 for $199 + $19.95 s+h
H20 for $99 each.
$10 off each month for a year
Free HD for 6 months

2nd Call - Today (Mon 10/15)
"I'm sorry sir, that's the best we can offer you."

3rd Call - Today - about 30 minutes later
"We did not quote you the best possible package - let me see what I can do for you."

HR20 for $99 (stated I needed to do a swap of my owned HR10-250 to get this rate though)
1st H20 for free
2nd H20 for $99 split over three months
$10 off each month for a year (I could choose either this or the 6 months free HD - not both with this deal).

I told that would work, and she noted it in my file. I'll have to call back and get an installation time when I'm 30 days out from my move in date.

Thanks for all the help with this thread and the script.

[scott81425]

thought i'd post my offer in here. i sent an email, inquiring as to the end of my contract. i've been with dtv for about 6 years, i constantly upgrade my equipment, and was told my contract will expire in april, but i would receive a call from a "specialist" later that day. A couple hours passed, and my call came. they offered me first 1 hr20-700 for free, and one for 100 dollars, plus a free hi def receiver and a free dvr, free dish and installation. i replied with i don't really need a second hd dvr, could i just get 2 free hd receivers instead, and was politely offered both hd dvrs for free, with the free standard dvr, and the free hi def. needless to say, i accepted, and am now enjoying it. i should have gone for 3 hd-dvrs!

[Milominderbinder2]

HR20 for $99 (stated I needed to do a swap of my owned HR10-250 to get this rate though)
1st H20 for free
2nd H20 for $99 split over three months
$10 off each month for a year (I could choose either this or the 6 months free HD - not both with this deal).

I told that would work, and she noted it in my file. I'll have to call back and get an installation time when I'm 30 days out from my move in date.

Thanks for all the help with this thread and the script.Are you sure you want an H20?

Even if you don't think you will ever record a program, you will at some point want to pause to get the phone, eat, etc.

Even if you are watching live TV, you still will want to replay a great play or a funny scene.

You will already be spending $10 a month on the HD and $6 a month on DVR service no matter how many HD DVRs you have. Over 24 months that's almost $400 whether you can use it on one TV or more.

Just something to think about but have you ever heard of anyone who wished that they did not have DVR capabilities?

Regardless, here are the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938).

Take care,

- Craig

[tony4d]

I completely agree Milominderbinder2. Even if I could only get a single sat line to an HD DVR, I'd still rather have trickplay ability than not.

[Milominderbinder2]

Even if you don't think you will ever record a program, here are some reasons to consider an HD DVR instead of a basic HD receiver.
Skip up to 25 minutes of commercials and credits an hour.
Watch a 60 minute show in 35 minutes.
Even if you are watching live TV, you still will want to replay a great play or a funny scene.
Pause to answer the phone or the door, get something to eat or drink, etc.
If you really like two shows on at the same time, watch one and record the other.
Never miss your favorite programs.
Record the news so that when you get up or get home you don't waiting for a story to come up again.
Always have some of your favorite shows recorded for when you have a moment to watch TV.
Same monthly receiver cost of $4.99 whether it is a DVR or not.
Same monthly DVR of $5.99 no matter how many DVR's you have.
Same monthly HD Access cost of $9.99 no matter how many HD receivers.
Play mpg3 music from your PC.
Watch jpg photos from your PC.
DIRECTV on Demand (Video on Demand)
- Craig

[Mikey Palmice]

Has anybody gotten a deal where they didn't have to get a new commitment?

[SBrown Orlando]

Just called, talked to CSR only. Been with D for 8 years, Premier package, Sunday Ticket, SuperFan, ESPN Game plan for as long as they have been available. Anyway, I am trying to get 2 HD DVR's. CSR told me that I could get one for free, but have to pay $299 for second. He suppossedly noted my account so that "I can think about it". Really trying to get both for free, but I probably should have taken the offer. Any thoughts? He also said that I could get HR20 free and H20 for $99. Didn't go to retention, should I?

[FrozenMetalHead]

Are you sure you want an H20?

Even if you don't think you will ever record a program, you will at some point want to pause to get the phone, eat, etc.

Even if you are watching live TV, you still will want to replay a great play or a funny scene.

You will already be spending $10 a month on the HD and $6 a month on DVR service no matter how many HD DVRs you have. Over 24 months that's almost $400 whether you can use it on one TV or more.

Just something to think about but have you ever heard of anyone who wished that they did not have DVR capabilities?

Take care,

- Craig

I completely understand what you guys are saying (I have three dvrs now) - and I would gladly take 3 HR20s if they would give them to me for a great deal. So far they haven't offered anything better. I may try to drop one of the H20s ($99 one) if I can still get one for free - not sure if I had to get both to get the one for free. I would plan on calling back later on and trying to get additional HD20s, but they don't seem willing to part with more than one for a discount. Any additional one is still $299. I've got plenty of time to decide - so I'll keep checking to see if I can get a better deal. But I would be happy with this one.

[crpeck]

I did a followup call this morning to discover what the "Order Total" and the $99.66 charge on my bill was. It was rather comlicated, but, it worked out to being that I pay $99.66 for the 1st one, and, then I get credits after the install of the 2nd one, so, that cost's me $99.66 (plus shipping & taxes). That coupled with the $100 credit I got last week, and, the $20x12 months programming credits works out pretty good. I'll find out for sure in 11/1 when they do the install...

Well, I got onto directv.com last nite to see about moving up the installation date, and, when I displayed my Orders it was listed as Unscheduled now. WTF? I'm just about done with DirecTV at this point - I have spent untold hours on the phone trying to get my order straight, when I finally do, they changed it to unscheduled & it say's that they'll call me within 72 hours to schedule an install date. I have a printed copy of my original install date of 11/1 at 8am. Argghhh, now I have to spend another hour on the phoe with them, but, I'll most likely cancel out this time - Moxi & cable here I come...

[Milominderbinder2]

Just called, talked to CSR only. Been with D for 8 years, Premier package, Sunday Ticket, SuperFan, ESPN Game plan for as long as they have been available. Anyway, I am trying to get 2 HD DVR's. CSR told me that I could get one for free, but have to pay $299 for second. He suppossedly noted my account so that "I can think about it". Really trying to get both for free, but I probably should have taken the offer. Any thoughts? He also said that I could get HR20 free and H20 for $99. Didn't go to retention, should I?Take it.

The HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938) will have a couple of tips on this.

By the way, what kind of delviery times is everyone being qutoed?

- Craig

[Mikey Palmice]

Take it.

By the way, what kind of delviery times is everyone being qutoed?

- Craig

I just signed up for the upgrade and the earliest time I got was oct 25th, morning or afternoon available. First available weekend was november 3rd.

I was able to get the HR20 for 99 dollars, they waived the other 100 and the 20 dollar shipping charge. Free install of the slimline dish. Removal of my two old dishes. And 6 free months of HBO.

Can't wait to see those new channels:D

[vtfan99]

Well, I got onto directv.com last nite to see about moving up the installation date, and, when I displayed my Orders it was listed as Unscheduled now. WTF? I'm just about done with DirecTV at this point - I have spent untold hours on the phone trying to get my order straight, when I finally do, they changed it to unscheduled & it say's that they'll call me within 72 hours to schedule an install date. I have a printed copy of my original install date of 11/1 at 8am. Argghhh, now I have to spend another hour on the phoe with them, but, I'll most likely cancel out this time - Moxi & cable here I come...

This happened to me this past saturday or sunday. I called in and they said they were updating their system and they would call me if they had any issues with scheduling. I checked later (maybe sunday morning) and all was back to normal with my original schedule date of 10/26. So I tried to reschedule and there were several open slots much earlier. Now my install is this Friday....pretty happy with that.

I would say keep checking the view orders page. It will probably come back as it was before.

No offense...but my cable company can't hold a candle to D* in terms of channels, price or service...despite these annoying things that keep happening with D*. If you do switch...I hope your cable company doesn't suck as much as mine does.

[vtfan99]

Take it.

The HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938) will have a couple of tips on this.

By the way, what kind of delviery times is everyone being qutoed?

- Craig


When I got my deal on Oct 7, the earliest was Oct 24, which I couldn't do...the next best was Nov 1. I have since been able to reschedule it twice moved it all the way up to this Friday Oct 19th.

[DSS44889]

I hope that someone has a suggestion:

I've been with DirecTV since 1995 with Total Choice Plus with HBO and Starz, 2 receivers a R15 and a standard. I've called twice and the best deal I've been offered is $99 + $19.99 S/H charge for a HR20, new dish, installation, with 3 months of Cinemax. I've followed the script, when I asked about "hearts" they had no idea what I was talking about, is this normal?

Does this seem like a good deal or should I keep trying for something better?

Dave

[SBrown Orlando]

Just got my deal done after 45 minutes on phone. Called earlier today and was told free HR-20 and $99 for H-20. When i called back, the lady that I spoke with said that the deal was not supposed to be offered anymore, but after talking to someone, she said that they could do it. There were notes on my account to verify this (thankfully). Anyway, got HR-20 totally free and H-20 for $99 that I had to pay for right then. No problem. She had to write it on two separate orders which means two install times (6-8 am) for the H-20 (just drop off) and (8 am-12 noon) for the HR-20 and install. That is on Oct. 26. Verified the orders, thanks for the script. By the way, she never mentioned a 2 year contract at all. Don't know if she forgot, or if I don't have one. Is there a way to verify that online? Don't really want to call back and open that can of worms. Also, on the 2 installs, she said that she was escallating it to try to put them together. Either way it seems like a good deal. Thanks Milominderbender2 and DBSTalk. :)

[manthatsnice]

I've been reading this thread for a while now, and I have only 1 final question before I call to get my deal. For the deals that include 6 free months of HBO (for example), does that hinge upon a year subscription to HBO or something similar?

In other words, I'm not interested in free HBO unless I can get rid of it once it's not free anymore.

Thanks for everyone's help.

[MarkMac]

I've been reading this thread for a while now, and I have only 1 final question before I call to get my deal. For the deals that include 6 free months of HBO (for example), does that hinge upon a year subscription to HBO or something similar?

In other words, I'm not interested in free HBO unless I can get rid of it once it's not free anymore.

Thanks for everyone's help.

Nope, there is no requirement to keep HBO beyond the 6 months. The onus is on you, however, to call and cancel HBO when your free 6 months is up.

[Rob Banks]

Hi Everyone
I'm returning to D* after many years with Dish because of the HD rollout and, for next Summer, MLB.

The deal I got:
Choice XTRA
Free installation of HD box and 1 standard box
Free HD box, SD box @$5/month lease
$50 Visa card (if I ever get it)
$100 credit ($10/month fro 10 months)

That stuff was all on the website, but because I called and talked to a rep (or so he said), I also got the whole shootin' match - Premier package and NFL Sunday ticket free for 4 months. So my intention is to pay for the normal fee for Choice Xtra and cancel the other stuff as 4 months approach.

Here's what I got:

Qty. Description Each
1 CashBack_DummyName_29280 $0.00
1 DIRECTV® 5-LNB Multi-Satellite Dish $0.00
1 DIRECTV® HD Rec. (Expanded HD Prog. Capable) $0.00
1 DIRECTV® Multi-Satellite Dish System $0.00
1 HD Access_Tier 8 P000006380000000001 $0.00
1 NFL SUNDAY TICKET New Customer Offer: 4 Payments R6104/25 $0.00
1 PREMIER First 4 Months Free P2244/70 $0.00
1 Standard IRD $0.00
Installation Included $0.00
Handling and Delivery $0.00
Tax $0.00
Total

So here are my questions prior to my installation appointment in a couple of days:

1. What STB should I expect, or perhaps better yet, what should I ask for? I did NOT sign up for DVR. Does it look like I'm getting a DVR even though I didn't order it?

2. I read somewhere to insist on a test of Sat 103b and make sure it gets a strong signal. Correct?

By the way, since people are asking, my install date is 3 days after I placed my order, which I'm happy about.

Thanks in advance.

[gphvid]

Oh yes. You don't let that installer leave until you actually see signal strengths for 103(b) at least 85% or higher. And don't let them dissuade you otherwise, else you will be doing what I've been doing for three weeks. Doing the DirecTV tech dance to the customer service waltz.

[MikeR]

Hi Everyone



DIRECTV® HD Rec. (Expanded HD Prog. Capable) $0.00

1. What STB should I expect, or perhaps better yet, what should I ask for? I did NOT sign up for DVR. Does it look like I'm getting a DVR even though I didn't order it?



You will receive the H20 (HD receiver). Personally, I'd try to get a HR20. Once you go DVR..you never go back.;) :D

:welcome_s

[Hornnumb2]

Just got off the phone with retention, What a A**hole I got. Been with them for 12 years, only thing he could do is $100 off the $299.... I told him I would do the free with $19.95 SH and he said there is no such deal...That everybody on here is giving out false info.....

[Milominderbinder2]

I hope that someone has a suggestion:

I've been with DirecTV since 1995 with Total Choice Plus with HBO and Starz, 2 receivers a R15 and a standard. I've called twice and the best deal I've been offered is $99 + $19.99 S/H charge for a HR20, new dish, installation, with 3 months of Cinemax. I've followed the script, when I asked about "hearts" they had no idea what I was talking about, is this normal?

Does this seem like a good deal or should I keep trying for something better?

DaveYes. Call back and take the deal!

Unless you have a now obsolete HR10, this is as good as anyone is doing.

- Craig

[Milominderbinder2]

Just got my deal done after 45 minutes on phone. Called earlier today and was told free HR-20 and $99 for H-20. When i called back, the lady that I spoke with said that the deal was not supposed to be offered anymore, but after talking to someone, she said that they could do it. There were notes on my account to verify this (thankfully). Anyway, got HR-20 totally free and H-20 for $99 that I had to pay for right then. No problem. She had to write it on two separate orders which means two install times (6-8 am) for the H-20 (just drop off) and (8 am-12 noon) for the HR-20 and install. That is on Oct. 26. Verified the orders, thanks for the script. By the way, she never mentioned a 2 year contract at all. Don't know if she forgot, or if I don't have one. Is there a way to verify that online? Don't really want to call back and open that can of worms. Also, on the 2 installs, she said that she was escallating it to try to put them together. Either way it seems like a good deal. Thanks Milominderbender2 and DBSTalk. :)You are going to hate yourself in the morning for getting the H20...

Top Reasons to Get an HD DVR Instead of a Basic HD Receiver
Even if you don't think you will ever record a program, here are some reasons to consider an HD DVR instead of a basic HD receiver.

Skip up to 25 minutes of commercials and credits an hour.
Watch a 60 minute show in 35 minutes.
Even if you are watching live TV, you still will want to replay a great play or a funny scene.
Pause to answer the phone or the door, get something to eat or drink, etc.
If you really like two shows on at the same time, watch one and record the other.
Never miss your favorite programs.
Record the news so that when you get up or get home you don't waiting for a story to come up again.
Always have some of your favorite shows recorded for when you have a moment to watch TV.
Same monthly receiver cost of $4.99 whether it is a DVR or not.
Same monthly DVR of $5.99 no matter how many DVR's you have.
Same monthly HD Access cost of $9.99 no matter how many HD receivers.
Play mpg3 music from your PC.
Watch jpg photos from your PC.
DIRECTV on Demand (Video on Demand)
Remote Booking: Setup a recording from a PC or cell phone if you won't be home in time.
Call them back and do what you need to do to get HR20's.

- Craig

[Milominderbinder2]

...Here's what I got:

Qty. Description Each
1 DIRECTV® 5-LNB Multi-Satellite Dish $0.00
1 DIRECTV® HD Rec. (Expanded HD Prog. Capable) Yikes!
1 DIRECTV® Multi-Satellite Dish System $0.00
1 HD Access_Tier 8 P000006380000000001 $0.00
...

So here are my questions prior to my installation appointment in a couple of days:

1. What STB should I expect, or perhaps better yet, what should I ask for? I did NOT sign up for DVR. Does it look like I'm getting a DVR even though I didn't order it?

2. I read somewhere to insist on a test of Sat 103b and make sure it gets a strong signal. Correct?

By the way, since people are asking, my install date is 3 days after I placed my order, which I'm happy about.

Thanks in advance.
1. See the note above. This is not an HR20 DVR! Call them back!
2. Yes. I will add that to the Installation tips.
3. The reason for the quick install is that it is not an HR20...

- Craig

[Milominderbinder2]

Just got off the phone with retention, What a A**hole I got. Been with them for 12 years, only thing he could do is $100 off the $299.... I told him I would do the free with $19.95 SH and he said there is no such deal...That everybody on here is giving out false info.....That ship sailed when the new HD channels started last month. Sorry. But even back in the good old days, it was still often taking 4 or more phone calls.

Unless you have a now obsolete HR10, we are not hearing of anyone still able to get much better than this.

Also, the offer each person gets is based upon their individual rating not tenure. When you call in, the last thing you want to brag about is how old you are or how big your "package" is.

Call back and see if they will give an HD Access credit or DVR credit.

As momentum builds from the HD ad blitz, prices may go back up to the full $299 and delivery times may go to 8 weeks. Last year it got so bad that they would only put you on a waiting list. That went on forl months.

I would say follow the HD DVR (HR20/HR21) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938) and take the best deal you can get today.

To everyone who has placed your orders, you are on step 5. Don't stop now!

- Craig

[bigshowjoe]

I have only been a customer for 6 months so I am under contract for another 18. I called today to see what my options were for upgrading from the H20 to the HR20. The CSR sent me to retention and the guy told me all he would/could do is wave the $19.99 shipping fee and give me a $10 credit per month for a year (total of $120). I would still have to pay $299 up front. Am I screwed since I am only 1/4 into my contract or did I just get the wrong person on the phone? Look at this guys deal -- http://www.dbstalk.com/showthread.php?p=1209474#post1209474

[mcbw]

I just bought a new HDTV for the master bedroom and I want to get an HR20-700 for that HDTV.

I've had an HDTV in the family room for more than six years, along with an HR20-700 that I've had for about a year, as well as a HR10-250 that I've had since about six months after that they were released that I'll still keep for the OTA and the HD channels that are still available for that unit.

I called DirecTV to found out what kind of deal that I could get, expecting some ridiculous price and having to ask for second tier and haggle. I explained to the front-line CSR that I wanted to order a new HD DVR and wanted to know what kind of deal I could get. She noticed that I had an HR10 and told me that it was "obsolete" and that they could replace that. She said "Let me check on what I can offer you... How about absolutely free?". I asked her if I would have to return the HR10 because I still use it for OTA. She looked and said that I own the HR10 and that I could keep it. I told here that I have a DirecTiVo in the bedroom and I would actually be replacing that. She said "We can do that, do you want one?". I wanted to verify exactly what I was getting and I asked her if this would be some kind of deal where I would get charges on my bill and then get credited later (like my first HR20). She said no, there would be no charges on my bill at all, I would just get it for free, so I said yes. They're going to deliver it on Wednesday morning.

I checked the order and it shows $0.00 each for

Swap Replace Implied DVR IRD
Standard Professional Installation
Swap Replace HR20 IRD
Handling
Total

At some point in the conversation I asked her if I could get any credits. She said that she could offer me Showtime for free for three months. I told her I already get Showtime, but I'll take the credit. She said that she couldn't offer a credit if I already had it. I'm not greedy and replacing an old SD DVR for a new HD DVR at absolutely no additional cost is still a great deal. I also asked her to note on the order that I wanted an HR20-700 and not an HR20-100, and she said that she would not it but could not guarantee it. Got my fingers crossed!

Got one question: Do the HR20s now come with an RF remote or will have to order that if I want one? The bedroom HDTV will be mounted on the wall. I have a little niche area in the master bath where I could put the HR20 above and behind the TV and run the HDMI cable through the wall, so I would need the RF remote for a completely invisible installation.

You mentioned that you would be receiving an HR20-700. Yesterday, my HR20-100 was replaced by a HR20-700. When I was changing out the cables, there was no place on the HR20-700 to attach the RF antenna that had been on the HR20-100. I do not know if that means whether or not there is some internal RF antenna on the HR20-700. I do not know if the remote is now using RF or IR. You might want to verify with others about RF on the HR20-700.

[Lord Vader]

The HR20-700 has an internal RF antenna--no need to connect anything--and BTW, its RF capabilities work much better than the HR20-100's does.

[tony4d]

You mentioned that you would be receiving an HR20-700. Yesterday, my HR20-100 was replaced by a HR20-700. When I was changing out the cables, there was no place on the HR20-700 to attach the RF antenna that had been on the HR20-100. I do not know if that means whether or not there is some internal RF antenna on the HR20-700. I do not know if the remote is now using RF or IR. You might want to verify with others about RF on the HR20-700.
The HR20-700 has an internal RF antenna, so if you have an RF capable remote you're ready to setup RF, nothing additional required. I'd go into the setup mnu under remote and make sure you have RF setup.

The HR20-100 has an external antenna port like the R15 does, so you need an antenna and an RF capable remote to use RF.

[TomMac]

In response to a recent email to customer service I called the express line and entered my pin. I asked the representative for any special offers to existing customers. After several minutes of looking at my account he stated there were no special offers for existing customers. I said thank you and have a good day.

After a few minutes I called back and talked with another CSR. I told her that I would like to upgrade to another HR-20 she gave me a price of $299. I mentioned that was not good enough. Some how she came back with a $99 offer plus $19.95 handling fee. I accepted that offer and asked if she could split it over three months she said "no".

I just reviewed my account online I was charged $199 for the receiver with a $100 credit. $99 plus the $19.95.

The one bad thing she gave me a Saturday noon to 4 pm installation. I refused that one. The next available time and date was Sunday in the afternoon. It will be interesting to see if the install makes that time.

The other bad thing was the 24 month commitment.

[bigshowjoe]

In response to a recent email to customer service I called the express line and entered my pin. I asked the representative for any special offers to existing customers. After several minutes of looking at my account he stated there were no special offers for existing customers. I said thank you and have a good day.

After a few minutes I called back and talked with another CSR. I told her that I would like to upgrade to another HR-20 she gave me a price of $299. I mentioned that was not good enough. Some how she came back with a $99 offer plus $19.95 handling fee. I accepted that offer and asked if she could split it over three months she said "no".

I just reviewed my account online I was charged $199 for the receiver with a $100 credit. $99 plus the $19.95.

The one bad thing she gave me a Saturday noon to 4 pm installation. I refused that one. The next available time and date was Sunday in the afternoon. It will be interesting to see if the install makes that time.

The other bad thing was the 24 month commitment.



How long have you been a customer? Were you under any contract before upgrading? I'm thinking this has a lot do do with the deals.

[ShadowFree]

Just called Directv and talked to CSR. No Deals for existing customer- $299 :( Explained that Dish was offering Free, was transferred to retention.

Explained the situation to retention using the HR20 ordering tips as a guideline, CSR put me on hold to review my account. The CSR came back with just $19.95 shipping charge,standard 2yr commitment, install date of Oct 24.:D

Customer since 2001, Lifetime DVR, Protection Package,Total Plus, HBO, Showtime, R15,R10 & now a HR20.

Verified order: HR20,5lnb Slimline dish,Zinwell switch,4x125' cable.

I said, YES!!!!!!!

Thank You, Craig.

[donshan]

I started last June to upgrade my system from a single HR10-250 with HD. I did not spend enough time on finding all the options for the upgrade. I paid $199 which was a $100 discount then which included installing a new 5 lnb dish. I since find others did much better. In hind sight I should have added the planned BR install then, but didn't as we did not have the bedroomHDTV yet. Bad choice- the best deals were then and I knew it!

By late August we had the BR wall mount HDTV and I wanted to add the second HR20-700. The install wiring needed a third RG6 from our antenna for OTA since we do not get HD locals. Tried to buy an HR20 from D* then with install, but got a lot of "no we can't do that". The price of the second HR 20 is $299 etc. They would not run the antenna cable. Finally I buy 3 Ghz Belden cable and we wire it with my son-in-law helping snake the wires inside the roof and attic to a wall box on an interior BR wall where the HDTV is mounted. We left the two sat cables coiled by the dish and receiver location.

We just got it wired this past weekend so I call back to order the HR20-700 and hook up. I am then told then that they cannot assure the installer will have a HR20-700, but it might a different model DVR. NO GO as I see visions of a HR21 showing up and OTA is a must! Also, my wife is just learning the HR20-700 and I want the two HD DVRs exactly the same. I am told to go to CC or BB and buy one and call back for free install. The price is the same at both retail and D*--- $299 plus tax. OK, I realize now HR20s are in short supply and all promos are off, so install is scheduled for next week with the installer only having to connect and ground the cables. I am also hoping for a dish alignment tweak to boost my 103(b) readings which are only low 80s.

I feel as a D* customer since 1999 , Premier, MLB , NFL ST etc I should have received better service. If I wait 6 months from June (i.e. December) I will be eligible for another HR20 at $199. Well, having watching the Charter analog cable vs the OTA HDTV on the new LCD Toshiba vs. new HD on our big Sony HDTV with the first HR20, I can't wait!

Now that the HD channels are on they are taking many orders and with the ads starting they expect more. Bottom line I decided that since I wanted a HR20-700, I better buy one while I can get one ! I must have OTA tuners and if I wait, I run the risk of the HR21 being the one available or some other change. It is a seller's market for HR20s now.

OK I did not get the best deal. I wish D* would be more receptive to getting the wiring installs right, even if it cost extra. However every csr tried hard. I will get over it , and I love the D* HD channels. :)

BTW. After the install was scheduled I talked to three more CSRs about any promos I should have received. The second was ready to ship me a HR20 for $99 plus $19.95 shipping and I would take the new one back to CC, but when she tried to do it found that promo was canceled by a third csr in charge of that deal.

[jimmythesaint57]

I wanted to upgrade my Tivo HR10-250 and R15 to two HR20's. I called D on Saturday and the CSR would not budge on $299.00, so I got off the phone and sent an email. A few hours later I was emailed a phone number and pin. When I called I got the $200.00 credit and the $19.95 credit, but no deal for the 2nd HR20. I called today to try for the 2nd HR20 and got the $200.00 credit, but not the $19.95. I took the offer. Although not as good a deal as some others have gotten, it's far better than the original offer the CSR made. Keep trying.

[bigshowjoe]

I wanted to upgrade my Tivo HR10-250 and R15 to two HR20's. I called D on Saturday and the CSR would not budge on $299.00, so I got off the phone and sent an email. A few hours later I was emailed a phone number and pin. When I called I got the $200.00 credit and the $19.95 credit, but no deal for the 2nd HR20. I called today to try for the 2nd HR20 and got the $200.00 credit, but not the $19.95. I took the offer. Although not as good a deal as some others have gotten, it's far better than the original offer the CSR made. Keep trying.


Who did you email (address)?

[tony4d]

I know it's pretty much a crapshoot, but I thought I'd report anyway ...

Both of the new HR20s I received are HR20-100 models.

[Mikey Palmice]

Just got off the phone with retention, What a A**hole I got. Been with them for 12 years, only thing he could do is $100 off the $299.... I told him I would do the free with $19.95 SH and he said there is no such deal...That everybody on here is giving out false info.....

I had to pay 100, and I have had DirecTV for 3 years. And 6 free months of HBO. They wouldn't throw in free HD or anything like that. Looks like I could get 100 for the HR10-250 on ebay or something. I only paid 100 for it, so it makes it free pretty much. When Verizon has as many channels I could always leave if I pay the early termination I guess.

[TomMac]

How long have you been a customer? Were you under any contract before upgrading? I'm thinking this has a lot do do with the deals.

I have been a customer since 2002. In August of this year I replaced a defective R10 with an R15 for $19.95 plus tax. I was on a one year contract.

The old defective R10 is available if someone wants it.

[Mikey Palmice]

I know it's pretty much a crapshoot, but I thought I'd report anyway ...

Both of the new HR20s I received are HR20-100 models.


What is the difference between the HR20 100 and 700?

Is it just the OTA tuners?

[Lord Vader]

Search around, because there are several threads on this same subject.

[Michael D'Angelo]

What is the difference between the HR20 100 and 700?

Is it just the OTA tuners?

The -100 has a 20GB larger hard drive.

The -100 has a digital coaxial and digital optical. The -700 only has the digital optical.

The -700 has a internal RF antenna and the -100 has a external RF antenna.

The -700 receives software updates first. (normal 3 to 5 weeks before)

[swarles_barkley]

Hi all,

New to the forums, new to D*. Here's the deal I got:

Qty. Description Each
1 $100 Instant CBO - $10 off for 10 Months $0.00
1 DIRECTV HD EXTRA PACK 3 Months Free P6688/5 $0.00
1 DIRECTV HD-DVR System $199.00
1 DIRECTV® 5-LNB Multi-Satellite Dish $0.00
1 DIRECTV® HD DVR (Expanded HD Prog. Capable) $0.00
1 HD Access_Tier 8 P000006380000000001 $0.00
1 NASCAR HotPass 2007 Complimentary_incl w/Q3offer R62$0.00
1 NFL SUNDAY TICKET New Customer Offer: 4 Payments R61$0.00
1 PREMIER First 4 Months Free P2244/70 $0.00

Also getting the $50 Visa gift card for activation

Monthly cost: $70 for the first 3 months, $75 thereafter contingent on cancelling NFL Sunday Ticket, Nascar HotPass, and dropping to the Plus package at the end of 4 months.

[Faust]

Just spoke to a rep who actually told me about this place.

I switched to DirectTV last summer when I purchased my first home. Since then I have paid for the Tivo HD DVR and monthly programining including Showtime, HD pachage, the package with the XM channels, Sunday ticket and Sunday ticket in HD.

He quoted me $220 after a $100 credit, and I said no.
My setup last summer cost me a couple hundred dollars and my monthly bill is more than $125.

So looks like I'll cancel in January when the playoffs start and return to broadcast tv.

[Milominderbinder2]

...Explained the situation to retention using the HR20 ordering tips as a guideline, CSR put me on hold to review my account. The CSR came back with just $19.95 shipping charge,standard 2yr commitment, install date of Oct 24.:D ...
Thank You, Craig.You are welcome!

You are on step 5 of the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938). Make sure that you confirm you are getting the HD DVR (HR20) and not the H20.

Also, keep going on the steps to make sure you get a good install!

- Craig

[Milominderbinder2]

...I call back to order the HR20-700 and hook up. I am then told then that they cannot assure the installer will have a HR20-700, but it might a different model DVR. NO GO as I see visions of a HR21 showing up and OTA is a must!The HR21's are not in the distribution channels yet.

- Craig

[bigshowjoe]

You are welcome!

You are on step 5 of the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938). Make sure that you confirm you are getting the HD DVR (HR20) and not the H20.

Also, keep going on the steps to make sure you get a good install!

- Craig


I was just as pollite. Why can't I get that kind of deal? Is it because I'm under contract?

[Milominderbinder2]

...When I called I got the $200.00 credit and the $19.95 credit, but no deal for the 2nd HR20. I called today to try for the 2nd HR20 and got the $200.00 credit, but not the $19.95. I took the offer. Although not as good a deal as some others have gotten, it's far better than the original offer the CSR made. Keep trying.You did great! Congratulations.

Again to others reading this. Your results will vary. If you have an obsolete HR10, you will probably get a better deal.

- Craig

[Milominderbinder2]

Hi all,

New to the forums, new to D*. Here's the deal I got:

Qty. Description Each
1 $100 Instant CBO - $10 off for 10 Months $0.00
1 DIRECTV HD EXTRA PACK 3 Months Free P6688/5 $0.00
1 DIRECTV HD-DVR System $199.00
1 DIRECTV® 5-LNB Multi-Satellite Dish $0.00
1 DIRECTV® HD DVR (Expanded HD Prog. Capable) $0.00
1 HD Access_Tier 8 P000006380000000001 $0.00
1 NASCAR HotPass 2007 Complimentary_incl w/Q3offer R62$0.00
1 NFL SUNDAY TICKET New Customer Offer: 4 Payments R61$0.00
1 PREMIER First 4 Months Free P2244/70 $0.00

Also getting the $50 Visa gift card for activation

Monthly cost: $70 for the first 3 months, $75 thereafter contingent on cancelling NFL Sunday Ticket, Nascar HotPass, and dropping to the Plus package at the end of 4 months.Wow. You did great!

- Craig

[Milominderbinder2]

Just spoke to a rep who actually told me about this place.

I switched to DirectTV last summer when I purchased my first home. Since then I have paid for the Tivo HD DVR and monthly programining including Showtime, HD pachage, the package with the XM channels, Sunday ticket and Sunday ticket in HD.

He quoted me $220 after a $100 credit, and I said no.
My setup last summer cost me a couple hundred dollars and my monthly bill is more than $125.

So looks like I'll cancel in January when the playoffs start and return to broadcast tv.Faust,

Follow the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938) tips.

Click each link. Do exactly what it says. It often takes more than one call.

- Craig

[Milominderbinder2]

I have only been a customer for 6 months so I am under contract for another 18. I called today to see what my options were for upgrading from the H20 to the HR20. The CSR sent me to retention and the guy told me all he would/could do is wave the $19.99 shipping fee and give me a $10 credit per month for a year (total of $120). I would still have to pay $299 up front. Am I screwed since I am only 1/4 into my contract or did I just get the wrong person on the phone? Look at this guys deal -- http://www.dbstalk.com/showthread.php?p=1209474#post1209474Call back. follow the HD DVR (HR20) Ordering Tips (http://www.dbstalk.com/showthread.php?p=839938#post839938).

- Craig

[Hornnumb2]

Well not completely thrilled about my deal but oh well. Long time customer of 12 years have 4 months left on commitment from my HR10-250. Keeping my 10-250 for now and just replacing a DSR6000. Got $100 off the $299 and 10.00 credit for 12 months. Michael

[Faust]

Call back. follow the Ordering Tips.

- Craig

I shouldn't have to beg them to take my money.