What the Deals are, and what are you being told by CSR?

[howdy29]

What address did you use?

I just used the form on their website. Be patient they will call you. My call was from the "retention" department (I had to call back, so they left a pin number).

[carl6]

I'm glad that some people are getting great deals. I'm dissapointed that it takes such shenanigans to get them, calling repeatedly to different CSR's, etc. There should be a plain and simple price policy, and it should be the same for all.

I am about to purchase a new TV, and the retailer has a promotional offer where I can get an HR20 for $99 when I buy the TV. I'm going to accept that offer, as so far the best I've been able to get from DirecTV calling them (only 2 tries) is $299. DirecTV will provide and install the 5-LNB dish for free.

If I wasn't buying the TV, I wouldn't be able to get the price. But then I wouldn't need the HR20 either.

Carl

[TheRobber]

You Guys ROCK.....I originally ordered a HR20 on December 29. It was too be $299 with a $100 programming credit. On top of that I was to get the standard 4 month of HDTV prog. for fee, discounted Showtime. I read some posts tonight and decided to try my luck even though I had already placed an order for the unit. I acted as if Dish network was in contact with me tonight. I got on their web site to see what the offers were.....And yes all is well, not free but better then ehat I had just a few days ago.....HR20 for $99.00, 4 months HD program, Starz and Encore free for 3 months/ Showtime for $2.00 for the next 6 months and finally, a $5.00 overall credit on my bill for an additional 3 months! I'm like'n it !!!!!

Well, Well, Well, After looking at D* website I saw that my appointment scheduled for This Friday 1/12 was "unscheduled" I called them this afternoon and they told me that it was ,in fact, not set up for that date and time. The job number that I was given was actually the order number. *******s dropped the ball AGAIN! I was told that I could get install on Tuesday Jan. 16. I took that for now. ( what else could I do? ) CRS gave me credit on the shipping charge of $19.95, she stated that I already had all of the discounts that she could offer me on my account....I do tend to get what I want but still no install when promised.

[NYSat]

Just got off the phone with CR. Here is what I got.

HR20 for $299
$150 Instant Credit

- HD service for 12 months free
- Showtime for 6 months free
- HBO fior $2 pm for 6 months

[BigSey]

I just got a great deal yesterday from Retention. Didn't threaten to cancel, just explained that I thought I should get a HR20 for free. I also had an issue with not being credited a previous PPV movie so they took that into consideration. Here's what I got:

HR20 for $129 ($99 box plus shipping plus tax)
Instant Credit of $129
OTA Antenna for free
HD Service for 12 months free
$20/month off Premier package for 6 months

Never had to argue and she just kept suggesting the credits. Couldn't be too much happier and I'm just glad I never had to threaten cancelling.

[NYSat]

I just got a great deal yesterday from Retention. Didn't threaten to cancel, just explained that I thought I should get a HR20 for free. I also had an issue with not being credited a previous PPV movie so they took that into consideration. Here's what I got:

HR20 for $129 ($99 box plus shipping plus tax)
Instant Credit of $129
OTA Antenna for free
HD Service for 12 months free
$20/month off Premier package for 6 months

Never had to argue and she just kept suggesting the credits. Couldn't be too much happier and I'm just glad I never had to threaten cancelling.

Did you get her name??

[BigSey]

I'm pretty sure it started with an S...Sandy, I think. She sounded a bit older but was very nice.

[Ironone21]

I called to get a lower bill and tossed out the switch to Dish idea

I just ordered a upgrade to the HD20...

had to pay $99.00+tax
the rep gave me a 99.00 credit on my bill to offset it
then tossed in free HD for a year and $20 off the bill for 6 months to keep me there...

figured I got a good deal...

[NYSat]

I called to get a lower bill and tossed out the switch to Dish idea

I just ordered a upgrade to the HD20...

had to pay $99.00+tax
the rep gave me a 99.00 credit on my bill to offset it
then tossed in free HD for a year and $20 off the bill for 6 months to keep me there...

figured I got a good deal...

Lower Bill??

How long have you been a customer? Who helped you?

[chuckd62687]

I called CS yesterday and told them I had an order in to switch to Verizon FIOS as a result of them having to come out to my house three times in the last month to fix a problem with my service. I was immediately transferred to Customer Retention and got the following deal.

- $200 off the HR20.
- $10 off of my bill for the next 12 months to offset the remaining $99 for the HR20 and the $19.95 shipping and handling fee.
- HD package free for 4 months.
- Free installation of the HR20 and 5 lnb dish.

[etchasketch]

Take a seat ... long story ... just got off the phone for the 32nd extended session with the CSR network at Dtv. It took me too long, it was the worst customer service encounter I’ve ever had (and I’ve complained to everyone about everything, you can be sure). But I finally got the deal I wanted!

OK, it's not that good, but it's all they would allow after escalating my call through every division of the company. In the end they patched together a conference call with the whole group (including the CEO who was called away from the CES booth to conclude our negotiations).

The soopers of Installation, Conservation, Cancellation, Procrastination and new product Creation all pitched in from their budgets. Here's where we left it (this is where I'm leaving notes in case someone drops the ball and forgets even the tiniest provision, so I can remind them and make sure I get every single bit of what we aGREED to):

My installation is, get this: right now, no lists, no waiting, no fees, FREE to me (‘scuse me, gotta answer the door ...). Geez, it's the entire install team from my region, like they promised, but I asked for the Swedish Bikini install crew. Oh well. With the number of dishes needed, it’s gonna take days, so they are parking a sat truck in my driveway until complete.

[Note to self: this could generate another complaint. Wonder what else they could throw in to fairly compensate me for my inconvenience. Maybe free pizza or something. No, maybe burgers and pizza, or lobster, or lobster burgers and pizza. But, then what would I drink to wash it all down. Maybe free lobster burgers and pizza with milk-shakes … an all day ticket!]

Anyway, I'm getting (9) HR30 DVRs for FREE. These babies aren't even available yet, still prototypes. Word has it they are top-of-the-line made out of unobtainium. Even have a wireless temporal implant remote. We live in a (6) room house, so that's a lot of extra sat feed, but I deserve them.

[Ahem, think I'll run extension-coaxial-cables to the neighbors and sub-lease the signal (shh, should be able to get a couple hundred dollar$ a month from this) he-he-he, bwaahaahaa, I'm down wit dat]

The kewl stuff being shown at the techno-show? I’m getting all of it. If I leave my house? FREE DirecTV in … you guessed it, my NEW car! Yup, they gave me a big Cadillac SUV with roof mounted dish and sweet in-seat orgasma-plasma displays. I started to grouse about the mileage, but they gave me a Palladium card good at every gas station in the country (no limit, no bill … debits direct to DirecTV, for life).

I have also been granted every programming package they offer now or at any time in future at DirecTV / Dish / and every cable company with broadcast rights on the continent. The President of Marketing is installing LCDs in every room, since we have just the one round tube 12" B&W set from Target. Cost to me, my friends? Nothing, nadda, nyet -- no bills baby!

[uhm, they did say something about increasing the monthly, to all you paying sucker subs, but what the hey]

With all this being free, and the complexity of my new life, Board member and all (did I forget to mention that?), you might be axing yourselves: how will I have time to take advantage of this deal? Stay tuned boys and girls, cause you won't believe this ... they HIRED me to watch TV. No shirt Sherlock, I now get to make, well, let’s just say a LOT of ca$hola without ever leaving the lazy-bo!

But wait, there's more:

Put down that remote and step away from the TV fellow grumpers and gougers. The company said I was the most persistent (shopper, deal-maker, carnivore, jackal, vulture) gimme-some-o-dat caller to the CSR network to date. Ding-ding-ding … contest over, we have a whiner, err, winner!

Ya know how they hire safe-crackers to safe-guard banks, and hackers to protect corporate nets? What must I do to earn my daily bread (and freebies)? WooHoo … you guessed it … I am now in charge of answering all customer, canceller, concocter complaints! CSR dept is now officially closed.

Well, I won't be actually answering complaints, just ducking them, and ignoring them mostly. Think I'll set up a PO box in New Jersey and a phony email account that auto-deletes on a daily basis and, well ... I was ASSuming that the complaints can just be left here (in a thread I'll never check).

So, carry on (as if you would stop, with blood in the water and the scent of fresh kill on the air)!

Thanks so much to everyone here for all the great ideas. Without your help I'd be paying for all these services like all the other dumb schmoes. But, I wanted at least as good a deal as all you clever folks (psst, actually, between you, me and the dish-post, I want a better deal, JUST like all you do).

Etchasketch

ps – do you think this was good enough, or, should I hold out for more, really stick it to the man? I'll be watching for your thoughtful suggestions [no I won't] :nono2:

[Curt Lindner]

Take a seat ... long story ... just got off the phone for the 32nd extended session with the CSR network at Dtv. It took me too long, it was the worst customer service encounter I’ve ever had (and I’ve complained to everyone about everything, you can be sure). But I finally got the deal I wanted!

Thanks for the laugh, etchasketch!

What's really funny is that this isn't that far from the truth from some of the stories I've read here!

[rblancojr]

I called to get a lower bill and tossed out the switch to Dish idea

I just ordered a upgrade to the HD20...

had to pay $99.00+tax
the rep gave me a 99.00 credit on my bill to offset it
then tossed in free HD for a year and $20 off the bill for 6 months to keep me there...

figured I got a good deal...

Ironone, did you suggest this "switch" to the 1st tier CSR? Did they pass you to any special department? (retention?) How long did all this take?

I am planning on calling them later today. I have been with them for 10 years and feel I should be able to get a pretty good deal from them. The $199 from the site blows.

[wassct]

Here is what I got today, not exactly what I was looking for but I think a pretty good offer considering I'm upgrading to an HD DVR. I currently just have a basic HD receiver and SD Tivo DVR.

This is the offer:

$149.00 for HR20, 5 LNB Dish and Installation
HD Free for 6 months (I'm currently paying the $9.99 per month)
$10.00 off my bill for 6 months

So, I'm only paying $29.00 after you deduct the HD and monthly discount.

[Alexandrepsf]

I finally jumped in and got this deal from D*:

Free Box + Dish and install (had to pay for the shipping and handling) and they will not touch my DTivo
$20 credit for 6 month
6 month HD service for free.

The cons:
Will have to accept another two year commitment
The install is scheduled for Feb 27th :O(

It took me 4 calls to finally get this good deal.

Good luck everyone.

[Ironone21]

Ironone, did you suggest this "switch" to the 1st tier CSR? Did they pass you to any special department? (retention?) How long did all this take?

I am planning on calling them later today. I have been with them for 10 years and feel I should be able to get a pretty good deal from them. The $199 from the site blows.

I have been wih Directv for as long as I can remember... I was one of the 1st people in my area to get it.. they had to send a installer from Sacramento to do the original install(that is about 3 hours away)

I called 800-directv.. went to customer service.. started there... told them my wife kept bugging me about dish that they had a lower cost... Told them that the only reason I didnt give in was they had NFL... but they kept raising the price on it so I would not be ordering it this next season... and that gave memore of a raeson to switch.. The CSR I talked to them moved me to a "special CSR" who then started offering me deals.. didnt take much arm twisting... he just kept rolling out the deals...


The next day my friend called them (after hearing the deal I got.. he is a Dish customer) and got a good deal from them to switch... he got

97 a month for the full package
free HD
had to pay 199 for the HR20 but they gave him 2 rebates to mail in to get it all refunded
free install..
and a free portable dvd player...

seemed like a good deal so he switched... giving him another 10 bux off a month for 5 months and I also got the referal 10 bux off for 5 months...

all in all had good luck getting deals.. I call hem every 12 months or so and ask.. and get a deal...

[token]

I called the 800# and mentioned "cancel service".
I told the guy I was supposed to get a free upgrade to the MPEG4 and that it should be noted in my account from my last HD Tivo install (not sure if it was noted but highly doubt it).

He put me on hold for a while and advised the "replacment program" would allow me to get a new HR20 for just shipping ($20). He said he would have to order it as a replacement of both of my HD Tivos. I told him I didn't want to swap them out but just add the HR20. He said to tell the installer and I should be fine.

No install date yet .. but seemed like a fair deal.
I just hope the install goes well ;)

Thanks,
Token

[Mrthe2th]

Take a seat ... long story ... just got off the phone for the 32nd extended session with the CSR network at Dtv. It took me too long, it was the worst customer service encounter I’ve ever had (and I’ve complained to everyone about everything, you can be sure). But I finally got the deal I wanted!


Wow Etchasketch, or shall I say Mr. Bitterman. You need to dial it back a little bit and relax. Maybe you could explain to everyone why you are so fired up about people calling D* to get discounts on service upgrades. To me, it seems like you are taking it way too personally.

When I called D* to negotiate a deal to upgrade my service, I didn't tell the CSR that I am really trying to stick it to Etchasketch so give me credits. I honestly don't think I should have to pay $300 + monthly fees for something I don't own but am only leasing. If I were to own the piece of equipment, that would be a different story. Plus, I am on a limited budget but want the HD DVR, so I am also not going to pay the $300 if I don't have to just because someone like you thinks it is gouging. Negotiating a better deal is just plain smart. Why pay full price when you don't have to?

[etchasketch]

Mrthe2th: sorry if my post causes any angst ... just expressing the view of one solitary subscriber (for now anyway). You are free to negotiate what you like. And, though it might be better if pricing was uniform, like everyone else you are free to ask for more or reduce the service package or shop elsewhere.

Of course, it's also fair to say the good folks who assembled the thousand prior posts may have beat you to the feed bag, and some of the gimmes might be gone. I also have to question whether it's savy to spend on sat service if you are truly on a limited budget. None of my bidness though; just words to the wise irt refrigerator economics.

Something tells me most of the people buying $1,000 and > HDTVs with advanced home theater systems are not priced out of the market no matter what the provider package cost might be. Or, at least so one would hope. And, they can afford the $99, or $199 to have the HD DVR and all the toys that go with it too. They beat you to those too.

Mr. Bitterman. Hmm, I like it. Thanks! Complaint Dept Managers need good monikers. Sounds nasty!

Enough of the coddling, time to get on the job (they may be watching) ... in regards your concern / complaint (like we get anything else) please be aware it has been escalated (no it hasn't) to the next level of Customer Service (who is going to ignore it too) and we will get back to you with a resolution phone call (don't wait up) at the first opportunity (snowball in hell, son).

Thanks again (don't bother me),
Mr. Bitterman (aka: etchasketch)

cc: file (then thrown away)

[biz]

I called today, talked to real nice gal CSR. Asked about my commitment (I have none), she priced the HD-DVR at 299. I mentioned I might leave since I had no commitment (asked after I got all the info). She said she would transfer me to Retention since they wouldn't want to lose me. She also said they were out of the boxes and it would be March. Retention didn't mention that.

Rentention offered 199.00, no programming deals (I don't have local HD channels), nothing else, just the 199.99. I didn't push it further, figuring I'd wait until E* comes out with the free DVR on 2/1.

Do you guys have to really push for any additional savings, or is it really the Retention person you get? I had Carlos.

[mnassour]

Personally, I think DirecTV is simply operating in chaos mode now, especially in regard to the HR20. I get a feeling they're throwing just about everything at people to get them to not cancel....for instance....

I'm a long-term customer, about 5+ years. I've had a HR20 since the end of October. It's been up, down, on, off, in the closet, out of the closet, several times. It's seen all kinds of software updates and crashed more times than I care to count. The upshot of it all? Direct has sold me the box, yes SOLD it to me, with no commitment, for a total of $6 after all credits are taken into account. The bottom line is they've shipped a box that doesn't work and they're now trying to work around it the best they can.

A friend of mine ordered a HR20 about a month ago. He's been here in lurk mode watching all the goings-on. Yesterday he canceled his order, but no problem! They canceled the order, but LEFT ON THE ACCOUNT about $100 in free programming.

If I had to bet money, I'd say that Direct really thought that the box would be settled long before now, probably Dec. 31 at the latest, and that different teams are telling people different things because no good information about what to do with unhappy customers is getting to the CSRs. Those who are primarily in sales at Direct are continuing to charge as much as they can, because that's what they've been ordered to do on this new, supposedly "hot" product. Those who are in retention, level 2 support, or whatever it's called these days, are just bailing out the water from this sinking ship with whatever incentives they can throw at a customer.

It's probably not a good time to be a CSR at DirecTV.

[wassct]

I just called to schedule my appointment (they were supposed to call me). They claimed they didn't call because there is a shortage of equipment and the only available dates where in March. For my patience, they took an additional $50 instantly off my bill so heres what I ended up with:

HR20 - $99 was ($150) no shipping charge
Free HD Package for 6 Months (worth $60)
$10 off per month for 6 months (worth $60)

So net, I'm $20 up...

The commitment doesn't start until they install the equipment, so worst case I can cancel and move on. They said they would call if an earlier appointment becomes available but I'm not holding my breath......

[woodyww]

I've been a DirecTV customer for 5 years. I am off contract. TC Plus and HD package.
I Just ordered HR-20. Here is the deal. $99.00 for the HR20. Nobody would budge on this price. When I told them that by going to Time Warner Cable I could get HDDVR with no upfront costs and it would drop my internet costs because of bundling, they gave me $15.00/month for 12 months for internet costs. I was given 6 months of HD programming free along with 3 months Showtime and Starz at no cost. 5LNB dish installed for free. I told the CSR that I was currently using an old Zenith 520 for HD and asked if I could replace it at no cost, she offered me an H20 for free. No shipping costs on anything.
I just checked my account online and everything is there, however one thing that bothers me is that there is no order for the installation yet. I was given an 8 digit number by the CSR. Is that my order number? Can I expect the order to show up tomorrow? Anybody know for sure? My current install is scheduled for Feb. 1 according to the CSR

[jimmyt]

I called tuesday night - HR20 - $99, Free HD 1 year, 20 of premier 6 months.. install set for febraury 6. Went to the website to try and resched - but I keep getting an error message.

[Rockingout]

Just got off the phone with retention and this is what they offered me after about an hour of haggling.

some history:
I recently signed up for D* in Aug 2006 with the NFL ticket and all programing and equipment 4 reg boxes and 1 HD receiver for the price of NFL ticket. oh they threw in the Superfan for free also.

I called today to try and get the Hr-20 for free.
1st attempt=
$299 for the Hr20 - $120 (12 months 10 credit) instant off - 19.95 for shipping =159.95.
Then $10 off for the next 6 months

So roughly $100 for the receiver after all is said and done.

I called back again and the representative saw this noted in my account and said this was a great deal and I should take it. I gave her the whole leased vs owning thing and asked her how much to cancel my account, which is rougly $220, and she didnt budge.

Whats everyones thoughts. Thanks

[minnow]

Just got off the phone with retention and this is what they offered me after about an hour of haggling.

some history:
I recently signed up for D* in Aug 2006 with the NFL ticket and all programing and equipment 4 reg boxes and 1 HD receiver for the price of NFL ticket. oh they threw in the Superfan for free also.

I called today to try and get the Hr-20 for free.
1st attempt=
$299 for the Hr20 - $120 (12 months 10 credit) instant off - 19.95 for shipping =159.95.
Then $10 off for the next 6 months

So roughly $100 for the receiver after all is said and done.

I called back again and the representative saw this noted in my account and said this was a great deal and I should take it. I gave her the whole leased vs owning thing and asked her how much to cancel my account, which is rougly $220, and she didnt budge.

Whats everyones thoughts. Thanks


You've only been with Direct since August and call to get more chits ? I'll tell you what I think; it must be difficult to walk with the massive size of your testicles.

[Pakratt]

Just got off the phone with retention and this is what they offered me after about an hour of haggling.

some history:
I recently signed up for D* in Aug 2006 with the NFL ticket and all programing and equipment 4 reg boxes and 1 HD receiver for the price of NFL ticket. oh they threw in the Superfan for free also.

I called today to try and get the Hr-20 for free.
1st attempt=
$299 for the Hr20 - $120 (12 months 10 credit) instant off - 19.95 for shipping =159.95.
Then $10 off for the next 6 months

So roughly $100 for the receiver after all is said and done.

I called back again and the representative saw this noted in my account and said this was a great deal and I should take it. I gave her the whole leased vs owning thing and asked her how much to cancel my account, which is rougly $220, and she didnt budge.

Whats everyones thoughts. Thanks

I just got off the phone with D* CSR too. I couldn't get the deal you were offerred.
History is that I got a HR 20 in Sept. for shipping costs only. I also have UTV for which I pay $9.95 a month. I want to upgrade the UTV to the HR 20. When I got the HR 20 in Sept., I started a new 2 year commitment so they got me.
When I called today, the first offer was $299 and no better offer. I asked if something better could be offerred. The CSR transferred me to "Management".
Talked to a real nice gal and thought for sure she would do something alot better since I am an "A" customer. She offerred $199 and said that was all she could do.
She posted this to my records, gave me a PIN number and said that I have 5 days to accept this offer. My question is should I try again within the 5 days using the PIN number to talk to a CSR or should I wait until after the 5 days expire and try again? I have also seen on these posts, the suggestion to E-Mail D*. Is there a specific E-Mail address to use? Thanks for any input.

[SteelersFan]

"A" list customer of 7++ years. Current owner of an HR20 (which I received for $66 total with free Showtime for 6 mos. and HD channels for 6 mos. back in Oct.) and R15. Wanted another HR20, but was told that because six months had not yet passed (supposedly this is some magic number) I would have to buy myself (I was prepared to do a self-install). Did so, and received a $200 credit, 6 more free months of Showtime and $10 off my HBO for the next 6 months. Not too shabby. They also gave me a special 800 number to get my credit. This number had a PIN involved. Good luck.

[TheRobber]

If it is not shown on your computer when checking for an install date, you don't have a date set. They did the same thing to me. Was suppose to be tomorrow. My wife actually took the day off. I checked the web site early last week and questioned why my install was not shown. I also had a number and yes it was simply the order number and not the job number as I was originally told by CS. I got a bit irrate and at this time suppose to get install on The upcoming tuesday. That did show up on the web site so my fingers are crossed

[etchasketch]

Well, this trend is certainly no way to treat all you fine A customers (whaddoyouthink the A stands for anyway?).

4now, please stand down contacting the Service-Retention-Cancellation area in the relentless quest 4 freeBs better than the other guy. We are having a system wide sat-cast confab (at bars, nationwide) to re-read the posts here from all you deserving loyal patrons and develop a plan (order me a double, and keep 'em coming).

Until Tuesday at soonest the only people answering the cue are from Cancellation. Once a national strategy is deployed to dispense what you all so thoroughly deserve, especially those who have been long term customers for at least five months (in a row), we will again open the fone-bank for fun-and-games.

Bring your A-game ...

Buh-bye,
e

ps - those on the (5) day tick-tock ... not to worry, maybe the notes expire? (no they don't) :nono:

[jimmyt]

lol.. must be some good chit you all smoke up there

[PTopo]

Been with D* fo 9 years, called yesterday for upgrade to H20 and cust serv said I had to pay full price $99 +$19.95. I told her I had an add from both Dish and D* for free HD receiver. She told me only for new customers and again said no deal for me. I asked for customer retention and was transferred to two different people before I got retention. I told her that it was wrong for only new customers to get the good deals while us loyal customers got nothing. She immediately and very politely gave me the receiver, 5LNB dish, and install FREE and gave me 4 months free HD programming.

[minnow]

Have any of you actually broken down to tears and uncontrollable sobs to see what chits you can gleen ? I myself am not to proud to cry and would be interested to hear any stories of sucess you've had with Direct after being involved with a CSR after a good crying jag.

[Mrthe2th]

Well, this trend is certainly no way to treat all you fine A customers (whaddoyouthink the A stands for anyway?).

4now, please stand down contacting the Service-Retention-Cancellation area in the relentless quest 4 freeBs better than the other guy. We are having a system wide sat-cast confab (at bars, nationwide) to re-read the posts here from all you deserving loyal patrons and develop a plan (order me a double, and keep 'em coming).

Until Tuesday at soonest the only people answering the cue are from Cancellation. Once a national strategy is deployed to dispense what you all so thoroughly deserve, especially those who have been long term customers for at least five months (in a row), we will again open the fone-bank for fun-and-games.

Bring your A-game ...

Buh-bye,
e

ps - those on the (5) day tick-tock ... not to worry, maybe the notes expire? (no they don't) :nono:


Once again, Mr. Bitterman, you need to step away from the keyboard and relax a little bit. I guess it would be better if you would not post all your psycho babble and just explain to all of us here why it is you are so fired up about people negotiating freeBs. Did a customer call you and make you feel stupid or something? Did someone hurt a family member because you wouldn't give in and credit $99 for an unstable HR20?
Tell ya what, since it is so important to you that everyone pay full price, I am going to call D* and tell them I want everything for full price and actually, since they are nice enought to provide me television programming, I would like to pay an extra $10 a month for 12 months for no reason. I will start a new thread called, "What the CSR said when I offered to pay extra and how you can do it too." How is that? I hope that cheers you up Mr. Bitterman.

[ntrprize]

I just dont get DirecTV anymore. Ive made 3 calls to them and cannot get anywhere near the deas you guys are. A little history..

I have been a subscriber since the mid 1990's. I have 6 Tivos, one of which is the HD version that I purchaseed near launch at $1000. The only discount I have ever gotten from DirecTv is $200 towards the purchase of the HDTivo plus 6 months of the HD package for free. I subscribe to Total choice plus, I also get the Sunday ticket every year. I do not get the super fan, and I usually have at least one premium movie network. The phone system computer tells me I am one of those A list customers.

The "deal" they want to give me for upgrading to the HR20?

$299 plus shipping, plus $99 bucks to install the new dish and multiswitches. I cannot own this receiver, it will be a leased one, so my monthly bill will also go up.

The deal part is I get to keep my current equipment, and they will give me the HD package for free for another 6 months.

Now, I dont want the HD package, its not a good enough package yet. I do not want to lease anything I have to pay for.

I dont want to cancel, because we all LOVE out TiVos.

It seems the first person who gave me this deal put the deal into my notes and the other 2 csrs I talked to will only give me what was noted.

I do have a light at the end of the tunnel in this situation though, I live in a Cox Cable service area, so when the TiVo software comes to Cox, I will have a choice. Cox will cost me more monthly, but with bundle credits for internet, it will take 4 years for me to pay more than you want me to pay for this new DVR.

Directv, what did I do to you to not want me as a customer? I have always installed my own equipment. I have always purchased my equipment at a retailer. I am most likely one of your most profitable customers. I rarely call for anything. My bill goes out electonicly, so it is always on time.

Your gonna loose a good customer.

[etchasketch]

Mrthe2th: could we dispense with formalities? May I just call you the2th? On one hand you suggest I step away from the keyboard, while on the other you ask for me to detail why it is you are so fired up about people negotiating freeBs. Please to make up your mind as it's hard to do both one and the other! Then, on yet another hand you ask for explanations on some rather weird manifestations of an all too vivid imagination.

That's at least three hands by my count. You sir have an unusual understanding of human anatomy! :ewww:

I do think your idea to pay extra has merit and look forward to the offerings in your new thread. Someone will have to pay for all these deals, so it's quite excellent of you to volunteer! Thank you sir, may I have another?

ntrprize: It seems the first person who gave me this deal put the deal into my notes and the other 2 csrs I talked to will only give me what was noted

What a wild and wacky notion! What will they think of next? :scratchin

minnow: sadly, I spose it's prolly been tried.

Bitterman (aka: etchasketch)

[Mrthe2th]

Mrthe2th: could we dispense with formalities? May I just call you the2th? On one hand you suggest I step away from the keyboard, while on the other you ask for me to detail why it is you are so fired up about people negotiating freeBs. Please to make up your mind as it's hard to do both one and the other! Then, on yet another hand you ask for explanations on some rather weird manifestations of an all too vivid imagination.

That's at least three hands by my count. You sir have an unusual understanding of human anatomy! :ewww:

I do think your idea to pay extra has merit and look forward to the offerings in your new thread. Someone will have to pay for all these deals, so it's quite excellent of you to volunteer! Thank you sir, may I have another?

ntrprize: It seems the first person who gave me this deal put the deal into my notes and the other 2 csrs I talked to will only give me what was noted

What a wild and wacky notion! What will they think of next? :scratchin

minnow: sadly, I spose it's prolly been tried.

Bitterman (aka: etchasketch)

Well Bitterman, first and foremost, you may certainly call me the2th, I believe we are definitely familiar enough with each other now. Second, it was purely out of concern for your well being that I advised for you to step away from the keyboard and relax. Once you have completed that and have thus lowered your blood pressure and prevented an explosion of your cranium (how is that for an understanding of the human anatomy?), then and only then can you step back up to the keyboard and answer the questions that I posed. I think it is a fair request to get down to the root of the problem you have with the FreeBinators on this board.
BTW, you were the one to bust out the 3 hands, not I. However, just think of how many more requests for credits you could deny with 3 hands instead of 2.
One more thing, I was considering paying $20 a month extra out of the goodness of my heart, but remember, I am on a limited budget so it can only be $10. I know that makes you sad, but if you would like I will throw in a self installation as well...

[ljauss]

So a few weeks ago I posted about my deal. Installation went 90% smooth, except there was no access card in the box. So the Installer got another box from the truck and took the card from there.

We're now setting everything up with the new tv, and, um...they left the other HR-20 here. :eek2:

What would you do? Since these boxes are leased, how would you handle it?

[RecRoomFan]

Directv customer since 08/1997. Not in a hurry to get the new HR20 due to fact that I like my HR 10-250 and do not need locals. I called up today to inquire about another matter and for curiosity I inquired about what deal I could get on the new receiver. I explained to them that I really don't need the HR20 and in fact once it's installed if I don't like it I will disconnect it, reconnect the HR10-250 and keep it in the closet until I need it possibly later this year. No haggling was needed I was just upfront with them. To make a long story short ( I know too late) they offered my a free HR20, free 5 lnb dish and free Hd packaging for 1 year:eek2: . For that price I decided to make the deal. The receiver and dish will be installed later this month. Once again, if I do not like the HR20 or if I run into any problems, I will reconncet the HR10-250 which does work with the 5 lnb dish and I will only be charged $4.99 for the extra HR20 receiver. A price I am willing to incur knowing I also save $120/ year on my HD packaging. I wanted to share my experience with others so they too can try and get a similar deal. GOOD LUCK!

[harsh]

I explained to them that I really don't need the HR20 and in fact once it's installed if I don't like it I will disconnect it, reconnect the HR10-250 and keep it in the closet until I need it possibly later this year.Technically, if you disconnect the HR20, you must return it within 30 days. Because you don't own it, you can't just stow it in the closet.

[RecRoomFan]

Technically, if you disconnect the HR20, you must return it within 30 days. Because you don't own it, you can't just stow it in the closet.

I asked them that very question and their response was " As long as you are paying the $4.99 fee for an additional receiver you can utilize it however you would like".
I am willing to pay the extra $4.99 to have it sit in the closet if I start running into problems. At least I will have the HR10-250 that works great now and will have the HR 20 in house once I am "forced" to use it later in the year for the new MP4 HD channels. Plus if they are giving me a $120 credit for my HD packaging I can have it "sit" in the closet (assuming I do not use it) for 24 months and still be no $ out of pocket ($4.99 x 24 months=$120 the amount I was credited and the 2 year obligation period necessary)

[ljauss]

Bummer, as suspected, the installer came back for the box...

[jrmarek]

I've been watching this thread for a number of months and wanted to say thank you to everyone that has posted. I've been with DirecTV since 1994 (13 years or so) and have always been at the forefront of their technology changes. When they made the HD DirecTivo obsolete I was pretty annoyed and ready to go to dish. I had paid something like $600 for the receiver and then another $200 to get lifetime. Anyhow.... after reading this thread, I sent in an email with my issues. Amazingly, DirecTV called me back ... twice!

To make a long story short, I was not under contract and I was seriously considering moving to Dish. We came to the following agreement:

$200 credit (or $99 for the HR20 + shipping). I bought it at a local Best Buy for $299 and they gave me a $200 credit on the account. (Actually, I used a 10% off coupon at Best Buy and bought it for $270)

$10 off the HD package for four months with a 24 month commitment
Showtime for free for three months, then an offer for $2/mo for six months thereafter

Free 5 LNB dish and installation
.......

Frankly, I don't think I should have to pay to buy a new receiver (and lease it) to replace a receiver for DirecTV's convience (move to MPEG4). However, that wasn't the real sticking point. I was really annoyed that I was going to lose my lifetime service for DVRs. That's $5.99/mo ... but, hey, I've had DirecTV for 13 years. Over the next 3-4 years that little fee would add up to more than the receiver ... AND... I've already paid for lifetime.

Anyhow, the first time I called, they told me the lifetime would carry over *if* I had orginally bought the lifetime from DirecTV. The next time I talked to them (to sign up) they said the lifetime wouldn't carryover and offered me a $10/mo credit for one year. I called back a 3rd time ask another question and they told me the second individual was wrong. He went to his supervisor after I got off the phone and figured out the right answer but hadn't had a chance to call me back over the next couple days.

I went ahead and moved to the HR20 but left my HD DirecTivo connected. I checked the web and my lifetime didn't carry over... what the hey... I called DirecTV again and they told me that it was an issue since I still had the DirecTivo HD. Anyhow, I had it disconnected and they manually had to override the account to move over the lifetime.

All of my calls were directly to retention. They were all extremely courteous and helpful. Frankly, their attitude had as much to do with my staying with DirecTV versus all the "deals". I know I could have moved to Dish in 2 weeks and paid nothing and no HD charges for a year.

Bottom line: If you have a DirecTivo DVR with lifetime service today, you can definitely move that lifetime service to a DirecTV DVR. You may have to disable the Tivo and you will probably have to call retention.

Thanks for all the help. Hope this helps someone else.

[SDizzle]

You've only been with Direct since August and call to get more chits ? I'll tell you what I think; it must be difficult to walk with the massive size of your testicles.

I would have to agree here.:hurah: You don't have enough hearts yet (D* rates you internally with "hearts" if you were unaware). Sounds like you gotta great deal when you signed up in AUGUST??:eek2: I don't know if you came from E* or not, but D* will take care of loyal, or "A" list customers, UNLIKE E* who will crap on you, and cater to new subs.

Give it some time and get some hearts. I've been with D* for 3+ years and have a monthly bill of no less than $150, and it's more with the ST charges, or PPV Events. They give me shizzeee for free, but that's cause they've had time to make flizzee off of me. It goes both ways here, they make money off of you first, then they will reward for loyalty, you have to understand.:D

[twiggins]

I would like to contact Customer retention to see what kind of deal I can get for upgrading my H10-250 DVR to an HR-20. What is the best way to get in touch with Customer Retention? I tried the 800-824-9081 number and was asked for a PIN. What is the best number or method?
Thanks

[jimmyt]

you cant get right to retention any more.. best thing to do is call either the express line at 800-824-9081 or 800 directv and when you get a person, just ask to be transferred to retention - works for me every time

[SDizzle]

I would like to contact Customer retention to see what kind of deal I can get for upgrading my H10-250 DVR to an HR-20. What is the best way to get in touch with Customer Retention? I tried the 800-824-9081 number and was asked for a PIN. What is the best number or method?
Thanks

I received my first HR20 for free 99, and was told that when I wanted to receive a second one, they would swap out my HR10-250 for one. And I have been told that since then as well, I inquired to make sure the story was the same.

[rblancojr]

Well, I just sent DTV an email through their online system (I could not find any other email) to see if this route will save me time and frustration. I outlined my customer history, what I was looking for (Hr20, dish upgrade, install, programming discount, etc). I pointed out that I was using the email to save my time and their money so that I could avoid calling a CSR multiple times.

Let's see where this gets me. I am not even sure if that online email system is the right place to send a query. They do have you select "system upgrades" from a drop-down menu, so I am assuming the right department will receive it.

Anyone else have experience going this way?

[Rockingout]

Just got off the phone with retention and this is what they offered me after about an hour of haggling.

some history:
I recently signed up for D* in Aug 2006 with the NFL ticket and all programing and equipment 4 reg boxes and 1 HD receiver for the price of NFL ticket. oh they threw in the Superfan for free also.

I called today to try and get the Hr-20 for free.
1st attempt=
$299 for the Hr20 - $120 (12 months 10 credit) instant off - 19.95 for shipping =159.95.
Then $10 off for the next 6 months

So roughly $100 for the receiver after all is said and done.

I called back again and the representative saw this noted in my account and said this was a great deal and I should take it. I gave her the whole leased vs owning thing and asked her how much to cancel my account, which is rougly $220, and she didnt budge.

Whats everyones thoughts. Thanks


Well I called up today and told them I would take it, and she read back my offer and I mentioned that I thought it was $10 off for 12 months instead of the 6 months and she said it was ok. So $39 bucks for the HR-20 after all is said and done. Not bad!. Oh and I have been a customer for 2 years before reactivating my subscription in August.

[Diabeastie]

I just got off the phone with retention and got the following deal:

Free HR20
Free dish, multiswitch and install
1 year of free HD service
$100 credit upon activation of a second HR20 purchased from a retailer
2 year programming commitment

I have been a customer for the past three years and was not under a programming commitment. I feel like I received a good deal, I am happy to stay with DTV for another 2 years.

Thanks to all who have contributed to this thread, it was great knowing what deals others have been getting.

[Kirkhr20]

Hello, It is interesting to read some of the information on this topic. I just got my HR20 yesterday. I have been a cust for 7 years, upgrade about every year, get the NFL ticket. I bought the 10-250 last Feb for a decent deal ($99 after rebates) and was told then that when the HR20 came out I could get it for $99 installed. Retention checked my notes and in 20 secs told me they would do it. I kept my 10-250 for upstairs. I thought it was a decent deal. (He could have taken my old dish down, but thats another story)

Kirk

[Duffinator]

I just got off the phone with retention and got the following deal:

Free HR20
Free dish, multiswitch and install
1 year of free HD service
$100 credit upon activation of a second HR20 purchased from a retailer
2 year programming commitment

I have been a customer for the past three years and was not under a programming commitment. I feel like I received a good deal, I am happy to stay with DTV for another 2 years.

Thanks to all who have contributed to this thread, it was great knowing what deals others have been getting.Can you get two HR20's from D* when you call customer retention? Or will they only give you one and you must purchase the second unit from a retailer? I'm getting ready to call them but I want two boxes for both my HDTV's.

[babzog]

Called CSR due to ongoing issues with the R15. Asked for the HR20 as a replacement. Got a "only deal is $299 + $19.95" response from the gal on the other end. No haggling. Will try retention later but I have a sneaking suspicion I might have to give them some time - the R15 was a replacement (as in, I own it) for other faulty equipment I had. Anyone else in a similar situation? Were you able to smooth talk your way to an HR20?

[jimb726]

Just called in to D*, first I called and asked the CSR what my commitment status was, I just wanted to verify that I did not have one. I didnt, I than asked if there was anything in the notes about my last phone call where I was offered the HR20 for 99 dollars, she said yes and that sshe had to transfer me to a different department to get the deal taken care of, the second department (not sure who) gets me asks what I need i tell him, and he proceeds to tell me that the best he can do is 199, I told him what the CSR who just sent me to him told me and he said she must be mistaken, I asked to speak to a supervisor. Mind you I was not looking for anything other than what they had originally offered me. He transfers me to retention, I spoke to a wonderful young lady named Chris, who, after I told her what was going on, IMMEDIATELY offers me the unit for free with 4 months of free HD programming, I told her that wasnt necessary, i just wanted the deal I was promised, she insisted, instantly corrected my account and set an install date of Feb 7th. So unless they screw up the install date, (I already have the 5 lnb 9LNB installed) this turned out much better than I had hoped.

[gjohn28]

Been a D* customer since late 90's. Had been using a Hughes SD receiver with TiVo (worked great, BTW). I recently (2 weeks ago) purchased an HR20 from Best Buy (shipped to my house). When I called D* to activate, they offered me the installation for free (5LNB + second line to receiver) and an OTA antenna installation. I could have swore the rep said this was part of the "free" package. He explained to me that "several" customers get the OTA, but with the dish I was getting, I really wouldn't need the OTA stuff. For that reason, I declined the OTA installation.

After reading a lot of the posts in this forum about some of good things about the OTA channels, I called D* back to inquire about possibly getting it back in my installation. The installation rep I spoke with this time said that the OTA was not part of the free HR20 installation and that if I wanted it, I'd have to pay extra for it. Does this sound right? Anyone get a free OTA installation with their HR20 installation?

Also, I keep reading that we are "leasing" the HR20. I paid $300 at Best Buy for my unit. No one ever said anything about leasing the box. I assumed I own it, not D*. Is this incorrect?

[wmschultz]

Nope. It is $300 to lease it. If you want to own it, you have to pay $800.

[Diabeastie]

Can you get two HR20's from D* when you call customer retention? Or will they only give you one and you must purchase the second unit from a retailer? I'm getting ready to call them but I want two boxes for both my HDTV's.

Retention said that if I wanted a second box I would need to get it from a retailer, they cannot place orders for more then one receiver at this time.

[BigSey]

Been a D* customer since late 90's. Had been using a Hughes SD receiver with TiVo (worked great, BTW). I recently (2 weeks ago) purchased an HR20 from Best Buy (shipped to my house). When I called D* to activate, they offered me the installation for free (5LNB + second line to receiver) and an OTA antenna installation. I could have swore the rep said this was part of the "free" package. He explained to me that "several" customers get the OTA, but with the dish I was getting, I really wouldn't need the OTA stuff. For that reason, I declined the OTA installation.

After reading a lot of the posts in this forum about some of good things about the OTA channels, I called D* back to inquire about possibly getting it back in my installation. The installation rep I spoke with this time said that the OTA was not part of the free HR20 installation and that if I wanted it, I'd have to pay extra for it. Does this sound right? Anyone get a free OTA installation with their HR20 installation?

Also, I keep reading that we are "leasing" the HR20. I paid $300 at Best Buy for my unit. No one ever said anything about leasing the box. I assumed I own it, not D*. Is this incorrect?


I'm getting a free OTA antenna with my install on Saturday. Here in Seattle, ABC is not yet available so when I placed my order, they had no problem adding it.

[Duffinator]

Retention said that if I wanted a second box I would need to get it from a retailer, they cannot place orders for more then one receiver at this time.Thanks for the reply.

[rwelch76]

I just called D-TV and got a free replacement HR-20 for my HR-10! Less SH, of course. They also did not make me return my old unit!!!

[gjohn28]

I'm getting a free OTA antenna with my install on Saturday. Here in Seattle, ABC is not yet available so when I placed my order, they had no problem adding it.

Yea, the second rep (installation rep) I spoke with did indicate that if some/all of the network HD locals were not available via the 5LNB then they could offer me the OTA for free. In my area (Philadelphia) all the major network HD channels are available. Are you getting the OTA installation and a dish?

It just didn't sound like the same story I received from the first rep (2nd tier troubleshooting tech who may not have been up to speed with the installation packages). Unfortunately, there are several other local HD channels who offer different programs than those provided by the 5LNB that I was hoping I would be able to get via the OTA antenna.

Thanks for the reply.

[AreBee]

After getting into retention the first time, I could do no better than $99 for the HR20. The rep basically said the people who said they got it free were lying and they don't charge for shipping. I politely said I would hold off on the upgrade.

My second call a few hours later landed the HR20 for just the $19.95 shipping cost.

I have been a customer since 12/1998 (TC Plus and NFL ST) and my most recent credits were for the Super Fan package (free) over the last two years.

My install date is set for April 6. :eek2:

I didn't even ask, but the rep said she would pass that info on to her supervisor to see if they could do better.

[mrhoads]

Retention said that if I wanted a second box I would need to get it from a retailer, they cannot place orders for more then one receiver at this time.

I have a new box on order $199 because I am an A customer and a replacement for my 10-250 for $99.00. Ordered in November 2006 and scheduled for installation January 31 2007.

[BigSey]

Yea, the second rep (installation rep) I spoke with did indicate that if some/all of the network HD locals were not available via the 5LNB then they could offer me the OTA for free. In my area (Philadelphia) all the major network HD channels are available. Are you getting the OTA installation and a dish?

It just didn't sound like the same story I received from the first rep (2nd tier troubleshooting tech who may not have been up to speed with the installation packages). Unfortunately, there are several other local HD channels who offer different programs than those provided by the 5LNB that I was hoping I would be able to get via the OTA antenna.

Thanks for the reply.

Yep, 2 days from now (hopefully), I'll be getting my installation of a 5 LNB dish, OTA antenna (currently have an indoor one) and new HR-20 and they'll be running a new line or 2 down to my basement so I can move my HR-10 down there. I've called a few times this week to D* and to the installer to confirm everything and it looks like we're good to go.

Did you specifically ask to speak to Retention? I did and they authorized everything mentioned above for free + credits. I've never asked D* for anything for free before and I do get a lot of programming so maybe that's why I got lucky.

[Drew2k]

Well, I obviously didn't get as good a deal as a lot of other people have, but I'll take what I got.

I called to order an HR20 tonight, and I was given two offers:

(1) $198 to REPLACE my two HR10-250 models with two HR20-700 models on my account. Would include delivery fee ($19.95), 5-LNB dish, professional installation, and tax. The installer would take the two HR10 receivers back with him when he left, as this is a "swap offer". The HR20 receivers would be leased.

(2) $199 to ADD a single HR20-700 model to my account. Would include delivery fee ($19.95), 5-LNB dish, professional installation, and tax. I keep everything I own. The HR20 would be leased.

In either case, all sales are final after 30 days, and 2 year commitment starts with new receiver activation date. For either offer, payment could be split over 3 months on your DirecTV bill, or it could be billed all at once to a credit card.

I had no intention of handing over my two HR10 receivers, so I took deal #2. The agent sweetened the offer with a lot of credits because installation appointments in my area are pushed back to May 2007, and when all is said and done, I'll have paid less than $3 for the HR20. Really, I can live with that. :)

Another nice thing is that my agent put on the order that the installer is to bring two multiswitches. The HR20 will be my 5th DVR from DirecTV, so I need 10 sat runs total. Two go to the upstairs office (already present) and I'll need 8 runs to the living room. Right now, there are only 6 lines to the living room. The ideas is the installer puts a new multiswitch on the roof with the dish, and the second one in the living room. using four of the existing 6 lines, so there won't be any more holes drilled through the walls of the house.

[schley]

Well, I obviously didn't get as good a deal as a lot of other people have, but I'll take what I got.

I called to order an HR20 tonight, and I was given two offers:

(1) $198 to REPLACE my two HR10-250 models with two HR20-700 models on my account. Would include delivery fee ($19.95), 5-LNB dish, professional installation, and tax. The installer would take the two HR10 receivers back with him when he left, as this is a "swap offer". The HR20 receivers would be leased.

(2) $199 to ADD a single HR20-700 model to my account. Would include delivery fee ($19.95), 5-LNB dish, professional installation, and tax. I keep everything I own. The HR20 would be leased.

In either case, all sales are final after 30 days, and 2 year commitment starts with new receiver activation date. For either offer, payment could be split over 3 months on your DirecTV bill, or it could be billed all at once to a credit card.

I had no intention of handing over my two HR10 receivers, so I took deal #2. The agent sweetened the offer with a lot of credits because installation appointments in my area are pushed back to May 2007, and when all is said and done, I'll have paid less than $3 for the HR20. Really, I can live with that. :)

Another nice thing is that my agent put on the order that the installer is to bring two multiswitches. The HR20 will be my 5th DVR from DirecTV, so I need 10 sat runs total. Two go to the upstairs office (already present) and I'll need 8 runs to the living room. Right now, there are only 6 lines to the living room. The ideas is the installer puts a new multiswitch on the roof with the dish, and the second one in the living room. using four of the existing 6 lines, so there won't be any more holes drilled through the walls of the house.

MAY !!!!??????????????? are you crapping me?????????????? That is 1/3 of the year from now! You have got to be able to get around that. Fill us in.

[DonCorleone]

MAY !!!!??????????????? are you crapping me?????????????? That is 1/3 of the year from now! You have got to be able to get around that. Fill us in.

Sounds like an Empire State issue...supply can't meet the huge demand there...or supply of installers at least.

[AlbertZeroK]

I sent in an email last week to DirecTV saying I heard my HR10-250 would be obsolete in a year and that I was concerned that I have over $1000 invested in equipment that they are making obsolete. I got an e-mail back saying someone would call me. So last night I got that call.

I was offered a HR10-250 to HR20 swap for $99. I noted that I already paid $1000 for a HR10-250 but before I finished my sentense, he was offering me an hr20 for free (just pay shipping). And I get to keep my HR10-250 (because I said we had alot of movies on it I told him - which we do.) The actual talking took only a few minutes, it was an easy sell and I quickly got everything I wanted. In all, an HR20 for $20 (and I wasn't going to even argue about $20!)

So in all, I got an HR20 for $20. Install date Feb 7 in VA.

Just a note, I already have an HR20 down stairs (that I got for free). But now I'll have one for upstairs. Plus I'm gunna put a 750g HDD on the HR20.

[DonCorleone]

[QUOTE=AlbertZeroK;802278]I sent in an email last week to DirecTV saying ... I got an e-mail back saying someone would call me. So last night I got that call.

QUOTE]

How long did it take for you to get that call? They e-mailed me on Friday that I'd get a call in a "couple of days" and it's Tuesday and I'm still waiting. I mean, if you don't count the weekend, I guess it's not that long, but I'm not that confident that they'll actually call. Anyway, thought your wait might give me an idea.

[AlbertZeroK]

[QUOTE=AlbertZeroK;802278]I sent in an email last week to DirecTV saying ... I got an e-mail back saying someone would call me. So last night I got that call.

QUOTE]

How long did it take for you to get that call? They e-mailed me on Friday that I'd get a call in a "couple of days" and it's Tuesday and I'm still waiting. I mean, if you don't count the weekend, I guess it's not that long, but I'm not that confident that they'll actually call. Anyway, thought your wait might give me an idea.

I recieved an e-mail from them on Friday 1/19/2007 at 12:26PM.

I have my cell number on my account so they called that.

[tabraha]

Many thanks to all of the posters on this board! I would've got creamed without this thread. I started out with D* wanting to hit me for $299 for the HD-DVR and $20 shipping and obviously $10/mo for the HD package. Locals are not available in my area.

I read this thread and told them that DISH is offering their HD-DVR and installation for free. After being passed along twice I made it to retention and have worked it out so that I am getting my HD-DVR for $199 plus a $10/month credit for a year and 4 mos free HD package. Also free installation and free relocation of my old trusty Hughes Tivo.

So now I'm at $199 - $10 x 12 mos = 79 - $9.99 x 4 mos = $39.04 total.

Thanks again, glad to be on board and hope this feedback helps others. :allthumbs:

Tad A.

[DonCorleone]

So here I was complaining about not getting my call and I got it today.

He really didn't offer me anything until I said, "what if I buy multiple boxes"?

All they would do for me was if I took the HR20 for $199 and 1 or 2 H20's for $99 each, they would give me a $10/month credit (basically the HD fee) for a year...not a big deal I didn't think.

Some questions I asked and his lame answers:
1. Can I get the AU-9 rather than the AT-9? (after I had to explain what that meant, he said he could put it in the notes, but not a guarantee)
2. What's up with all the HR20 bugs? Well, it's a new product and we'll send upgrades or let you replace it if it's not working
3. Since you can't give me another HR20 for 6 months, what are my options? Go to Best Buy/Circuit City
4. Can I tell the installer where to put the dish even if he wants to put it somewhere else because he's being lazy? As long as it gets a signal and he's not in danger, he should put it where you want it.
5. When can you schedule it? Most are scheduling for late Feb/early March

Kind of an underwhelming call frankly. I said I'd think about it and call back.

Also, I'm new to this DVR thing, but I didn't realize that the $5.99 fee was on top of the $4.99 you pay per box...I thought it replaced it.

[Mike Bertelson]

Only after AT&T offered the "other guy's" free for a year could I get a deal(I live in Connecticut). It seemed easier for other people to get good deals but it worked out in the end. This was my 5th call to customer service.

In the end it boils down to a free HD/DVR and free HD service for a year. Why couldn't they have just said that to begin with? Instead they have to go through a laundry list of stuff...this for free and so much off that for so long.

I currently have total choice plus, hbo/showtime/starz/max

Here is what they gave me...

-HR-20 for $199.00
-$10 off total choice plus for 12 months
-$10 off hbo for 12 months
-Free showtime for 6 month
-Free starz for 3 months
-Free HD for 4 months followed by additional 6 months at $5 off(I'm a little
concerned with this one). She said after the 4th month I would have to call to get
the $5 off. It would be in her notes on my account(yes I have her name). It's a
round-about way of doing things(why not 7 months free). We'll see if I get the $5 off.

She already made the adjustments to this months bill. At the end of a year I come out about $2 ahead(or $28 to their favor depending how the $5 thing goes). I am scheduled for install on Friday Feb 2nd.

The 4 previous calls only got me a deal of $299.00 with $100 off for the HD/DVR and a few months of free HD. I had threatened to leave but even that didn't work. It wasn't until ma-bell was offering a deal with phone service that they came around. They are aware of the offers avaliable in my area(imho) and it wasn't until they thought they could really lose me that they caved.

I got the box for free and that's what I wanted. Everything else is gravy(I'll take it though).

[newsposter]

is anyone worried the deal you made today wont be what you ordered in the months it will take to get this put in? I'm far from ready to order (will wait for all new HD to come out) but I'm almost ready to just find a local dealer and fork over a few hundred to make sure it's done perfectly.

[AlbertZeroK]

is anyone worried the deal you made today wont be what you ordered in the months it will take to get this put in? I'm far from ready to order (will wait for all new HD to come out) but I'm almost ready to just find a local dealer and fork over a few hundred to make sure it's done perfectly.

Well, I do my own wiring so no issues there. They just point the dish and bring me the DVR. Simple and easy. And it saves me a few hundred.

For those who don't do alot of this themselves, I can understand your concern, but I ask you this, that local installer, is he really that good?

[Button Pusher]

Has anybody received these good offers on their HR20 and still been under contract with them? It seems like you have to be out of contract with them to get the CSR'S to make these deals? That gives you some leverage.

I spoke to Retention last night to try and get an upgrade to the HR20 because of all my problems with the R15-300. I spoke to three different people and the last was Retention and I got a 10 dollar discount on my Base package and a 10 dollar discount on my Sports Package but he would not budge on a discount for the HR20. He wanted me to wait for the software upgrade and maybe try later in the year to get an HR20 at a discounted price. Maybe due to the fact that my contract isn't up until April 08.I even mentioned to the guiy that I didn't have a problem breaking my contract due to the fact that they were not holding up their end of the contract and his reply was that I have to give them a chance to fix my problem.

What do you all think? Can I still push to get these offers and still be under a contract?

[AlbertZeroK]

Has anybody received these good offers on their HR20 and still been under contract with them? It seems like you have to be out of contract with them to get the CSR'S to make these deals? That gives you some leverage.

I spoke to Retention last night to try and get an upgrade to the HR20 because of all my problems with the R15-300. I spoke to three different people and the last was Retention and I got a 10 dollar discount on my Base package and a 10 dollar discount on my Sports Package but he would not budge on a discount for the HR20. He wanted me to wait for the software upgrade and maybe try later in the year to get an HR20 at a discounted price. Maybe due to the fact that my contract isn't up until April 08.I even mentioned to the guiy that I didn't have a problem breaking my contract due to the fact that they were not holding up their end of the contract and his reply was that I have to give them a chance to fix my problem.

What do you all think? Can I still push to get these offers and still be under a contract?

Let's see, got my first HR20 free plus $150 in credits, still had 19 months left on my commitment. Then got my R15 free a month later (using the DVR4U2 code on the website). And just got a Free HR20 for $20 with 22 months left on my commitment.

I do have a bill over $130 / month so perhaps that helps...

[Button Pusher]

My monthly bill is around $90 / month and I also brought that up to the rep on how much I was spending.

He also said that the HR20'S are on backorder and he had none to send out. Is this true? The demand is so high they don't have any in the country? I thought maybe that was the reason for no upgrade is because the demand is so high they don't have to offer them cheaper but that doesn't seem to be the case.

It sounds like you got a good deal albertzerok!

[DonCorleone]

My monthly bill is around $90 / month and I also brought that up to the rep on how much I was spending.

He also said that the HR20'S are on backorder and he had none to send out. Is this true? The demand is so high they don't have any in the country? I thought maybe that was the reason for no upgrade is because the demand is so high they don't have to offer them cheaper but that doesn't seem to be the case.

It sounds like you got a good deal albertzerok!

That does sound like a good deal, but $130? Ouch. I added up the cost of adding a DVR, a new HD box, and HD service, and I'm adding like antother $22 to my bill...sheesh!

[nick_r]

I'm not sure if this is the best deal ever brokered, but I was happy to get it since I wanted all the stuff anyway.

Called D* last night. Chose "Cancel my service" from the phone menu to ensure I was directed to customer retention. Told them I was interesting in upgrading to HD, but that the offers from competing carriers (Time Warner, Dish) were enticing and I wanted to see if D* was offering any promotions that might help to sway me. Naturally, they asked what I had been offered. I told them that cable was offering a full package including HD for about $50 a month, and Dish was offering about the same price as D* but with more HD channels and a better DVR for $100 less.

As far as channel selection was concerned, they told me, D* is upgrading their HD package this year to include many more channels. I've heard this before so I believed it. Then the guy offered to match the price of the Dish DVR, knocking it down from $300 to $200. As long as I had that I figured I'd try to finagle a little something extra, and I told the guy that some of the other carriers were also offering a few months free of a movie channel. The guy first offered me 3 free months of Starz, but I learned that they don't carry it in HD (yet), so I asked for HBO HD instead. He told me they couldn't offer that for free and offered 3 months of Showtime HD instead. I took it.

It's being installed in about 3 weeks. Can't wait to finally be able to time-shift all my HD shows.

[SBS]

I spoke with customer service at D* today. I asked about upgrading my dish to receive local HD channels. No problem, they set up a free 5 LNB dish install for next Wednesday. I then told them that I was getting the hard sell, from the local cable service, with many incentives. I was most interested in upgrading to DVR and asked how much it would cost. I was then transfered to the "equipment" department where I told the rep the same thing. He said that normally an upgrade would cost $99 but since I was a long term customer he could wave the $99. I am now set up for a new dish, upgrade my H10 to an HR20 and replace the H10, in my bedroom, with a new one next Wednesday. All free of charge. As long as the install goes as planned, and the HR20 works, I have nothing but praise for D*. :)

[Mike Bertelson]

He also said that the HR20'S are on backorder and he had none to send out. Is this true?

It seems unlikely that the HR20s are backordered. My phone conversation with D*(see pg43) took place on Sunday Jan 21st and they have scheduled me for installation on Friday Feb 2nd. A co-worker is having an installation done this week. We're in SE Connecticut so this area has HR20's available.

The only explanation (short of a lie) is maybe they are backordered in your region. Maybe each region gets only so many per week/month/quarter... and your area is out?? Ok, I'm not really buying it either but hey, it's a theory.

And to give you my answer to your previous post, I was not under commitment when I upgraded.

[HR20screwed]

Wanted to share what I posted elswhere:

dbstalk.com/showthread.php?t=62118&page=20&highlight=buffer+poll

I had my wife call D* the week of Christmas to complain about the cost of the new HD20-700 since the Tivo in the bedroom crashed, and I knew that they were finally shipping. She was successful in what I was trying to accomplish - have D* send us a new HD20-700 with the 5LNB dish needed for the Local HD channels free of charge....and they did, install was Tuesday night....and I'm returning next week!

Yes, the shiny new glittery blue lighted silver box that graces our wonderful Family room sitting nicely under my boat anchor of a Sony 40 inch XBR square tube is getting boxed up this weekend and returned to make precious room for the superior HR10-250. My advice is to keep your HR10's, the HR20 does not have the DLB - and that's a deal breaker. The 90 min single buffer is of no use to me. I'm sorry to see it go since we didn't pay a dime for it, and had to turn around and shell out $425 for an HR10, but it's worth it.

DONT RETURN YOUR LEASED HR10 TO D* IF THEY ARE ONLY CHARGING YOU $300 FOR IT - SELL IT TO PEOPLE LIKE ME ON 3BAY!!!!!!!!!!!!!! AND POCKET A LITTLE EXTRA!!!!!

But, hey, if you really want the HR20, maybe you'll get mine. And if your persistant - you'll get it free...after all I pick up the locals in HD just fine with my HIRD-E86 HD Platinum Digital Satellite Receiver connected only to the 120 inch boom antenna (no D* on that one - it was my backup when the heavy clouds rolled in for the locals only)

Screwed but not Tattered

[jacobms1]

My time on the phone with DirecTV was very confusing. Like everyone else I was bounced around numerous times only to have to start from scratch each time. My current setup consists of an HR10-250 and that's it. I'm adding another plasma downstairs and wanted another HD-DVR so I called them up. Here's what I ended with:

HR-20 refurb (showed up yesterday) to replace my HR10-250 (which I get to keep) for $21.xx - basically shipping and handling.

New HR-20, Slimline Dish, install, etc. (can't install until 3/3) for $66.39 - I have no idea how they came up with that number, the lady on the phone was just like, how about $66.39 and I was like sure.

To get around the not being able to order 2 at a time she placed 2 separate orders. As I mentioned the one for $20 showed up yesterday (It is a refurb, but I don't think I care, should I?) and the other will be installed 3/3. I didn't ask for any programming credits, etc.

My current package is simply TC + HD.

[DonCorleone]

Thanks so much to everyone for sharing your retention experiences. Based on that I think I got slightly more (although maybe not the terrific deals some of you got).

Got the HR20 for $199 and if I buy a 2nd 1 at BB, they'll give me a $100 rebate, and then $120 credit off bill for a year.

Installation on February 8...not a bad turnaround based on others I've read.

[chef8181]

I've been a DirecTivo user for 3 years. Called D* on Jan 15 and got installation scheduled for Feb 6. No discount on the HR20 but they split the cost over 3 bills. I got free installation, free dish (to replace my current one), free HD channels for 3 months, and free Showtime or Starz for 3 months.

Interesting that my CSR never mentioned a 2 year commitment or anything about the HR20 being leased. I only know about that from my readings here.

[DonCorleone]

I've been a DirecTivo user for 3 years. Called D* on Jan 15 and got installation scheduled for Feb 6. No discount on the HR20 but they split the cost over 3 bills. I got free installation, free dish (to replace my current one), free HD channels for 3 months, and free Showtime or Starz for 3 months.

Interesting that my CSR never mentioned a 2 year commitment or anything about the HR20 being leased. I only know about that from my readings here.

So I should have added that the dish, installation, etc., were included as well. But you're right, I asked a bunch of questions about the lease and at the end he kind of said, "oh yeah, you know there's a 2-year commitment, right?" Nice guy, but that was interesting.

Also, this is like the 3rd person I've spoken to where I knew more about the product than they did. Examples:

I said OTA and they said, what's that?
I said AT-9 & AU-9 and Slimline and I had to explain what that meant
I had to explain that in addition to 2 feeds into the HR20, there's also an OTA port.

[jimb726]

Wanted to share what I posted elswhere:

dbstalk.com/showthread.php?t=62118&page=20&highlight=buffer+poll

I had my wife call D* the week of Christmas to complain about the cost of the new HD20-700 since the Tivo in the bedroom crashed, and I knew that they were finally shipping. She was successful in what I was trying to accomplish - have D* send us a new HD20-700 with the 5LNB dish needed for the Local HD channels free of charge....and they did, install was Tuesday night....and I'm returning next week!

Yes, the shiny new glittery blue lighted silver box that graces our wonderful Family room sitting nicely under my boat anchor of a Sony 40 inch XBR square tube is getting boxed up this weekend and returned to make precious room for the superior HR10-250. My advice is to keep your HR10's, the HR20 does not have the DLB - and that's a deal breaker. The 90 min single buffer is of no use to me. I'm sorry to see it go since we didn't pay a dime for it, and had to turn around and shell out $425 for an HR10, but it's worth it.

DONT RETURN YOUR LEASED HR10 TO D* IF THEY ARE ONLY CHARGING YOU $300 FOR IT - SELL IT TO PEOPLE LIKE ME ON 3BAY!!!!!!!!!!!!!! AND POCKET A LITTLE EXTRA!!!!!

But, hey, if you really want the HR20, maybe you'll get mine. And if your persistant - you'll get it free...after all I pick up the locals in HD just fine with my HIRD-E86 HD Platinum Digital Satellite Receiver connected only to the 120 inch boom antenna (no D* on that one - it was my backup when the heavy clouds rolled in for the locals only)

Screwed but not Tattered

So you are returning this because it doesnt have DLB's, didnt you do any research before you ordered it? :confused: This isnt a secret, it has been one of the biggest issues since the HR20 has come out. Also you do know that there is a chance that once all of the stability issues are addressed that DLB's could be offered? Also if I am not mistaken, you only have 48 hours to return the box and not be locked into the 2 yr commitment, so you may want to check into that..

Good Luck.:D

[WhiteSoxFan]

1st post. Just wanted to let people know that, as a result of this thread and forum, I just got a $100 credit. I ordered back in Dec., started reading this forum, called to confirm my install for Monday, and in the process talked Cust. Retention into crediting me $100. Thanks!

[AlbertZeroK]

Wanted to share what I posted elswhere:

dbstalk.com/showthread.php?t=62118&page=20&highlight=buffer+poll

I had my wife call D* the week of Christmas to complain about the cost of the new HD20-700 since the Tivo in the bedroom crashed, and I knew that they were finally shipping. She was successful in what I was trying to accomplish - have D* send us a new HD20-700 with the 5LNB dish needed for the Local HD channels free of charge....and they did, install was Tuesday night....and I'm returning next week!

Yes, the shiny new glittery blue lighted silver box that graces our wonderful Family room sitting nicely under my boat anchor of a Sony 40 inch XBR square tube is getting boxed up this weekend and returned to make precious room for the superior HR10-250. My advice is to keep your HR10's, the HR20 does not have the DLB - and that's a deal breaker. The 90 min single buffer is of no use to me. I'm sorry to see it go since we didn't pay a dime for it, and had to turn around and shell out $425 for an HR10, but it's worth it.

DONT RETURN YOUR LEASED HR10 TO D* IF THEY ARE ONLY CHARGING YOU $300 FOR IT - SELL IT TO PEOPLE LIKE ME ON 3BAY!!!!!!!!!!!!!! AND POCKET A LITTLE EXTRA!!!!!

But, hey, if you really want the HR20, maybe you'll get mine. And if your persistant - you'll get it free...after all I pick up the locals in HD just fine with my HIRD-E86 HD Platinum Digital Satellite Receiver connected only to the 120 inch boom antenna (no D* on that one - it was my backup when the heavy clouds rolled in for the locals only)

Screwed but not Tattered

What are you going to do when ALL HD is moved to MPEG4 and you have a $425 OTA and SD DVR, but no other HD channels? The reality is that the HR20 is the only option for the future if you want more than OTA HD Channels.

I guess the bigger question is are you paying $425 because the HR20 doesn't work, or because you are resisting change?

[HR20screwed]

Jimb726,

Per your suggestion - I called D*
---
Just got of the phone (again) with D* - my call to them on Wed (about 20 hours post install - did I mention it is the worst install I have ever seen) was noted, so I'm covered. They know it's coming back. I asked them to pay the shipping so they transfered my call to Equipment Recovery to do so. So, I dodged another charge, they are sending a recover kit FedEx.

No, I had no idea regarding this DLB feature the HR20 does not have - I didn't know it even had a name - I'm not up to speed like everyone else is here - I'm too busy doing other things these days. However, MANY THANKS to people such as your self and others - I found this website from AVSForum. So, this is the first time I ever heard of it.

My wife was the driving force behind this decision (read my other post).

If and when the HR10-250 bites the dust that I just bought, and if the HR20-700 worked out all of it's issues - I may then cross this bridge again - same fashion of course (I'm finished paying for "tivos" - of course, that's what I said when I convinced my wife to haggle with D* for the new HR20), given the fact that my HR10 will be covered by the protection plan.

Bruised, but not broken

[jimb726]

Jimb726,

Per your suggestion - I called D*
---
Just got of the phone (again) with D* - my call to them on Wed (about 20 hours post install - did I mention it is the worst install I have ever seen) was noted, so I'm covered. They know it's coming back. I asked them to pay the shipping so they transfered my call to Equipment Recovery to do so. So, I dodged another charge, they are sending a recover kit FedEx.

No, I had no idea regarding this DLB feature the HR20 does not have - I didn't know it even had a name - I'm not up to speed like everyone else is here - I'm too busy doing other things these days. However, MANY THANKS to people such as your self and others - I found this website from AVSForum. So, this is the first time I ever heard of it.

My wife was the driving force behind this decision (read my other post).

If and when the HR10-250 bites the dust that I just bought, and if the HR20-700 worked out all of it's issues - I may then cross this bridge again - same fashion of course (I'm finished paying for "tivos" - of course, that's what I said when I convinced my wife to haggle with D* for the new HR20), given the fact that my HR10 will be covered by the protection plan.

Bruised, but not broken

Glad you were able to get it resolved, i have seen a lot of people who send the unit back and than find out they are still in the 24 month commitment. At that point might as well keep it, even if you put it in a spare room till it become totally stable (or at least as stable as any piece of CE) Congrats:lol:

[Sominex30]

OK.

I have an ollld Sony DirecTIVO. We have had DirecTV for about 8 or 9 years now. No commitment or anything, just month to month, so we can cancel anytime.

What are the odds of me calling and getting a free 5 LNB dish and a free HR-20 HD DVR, if I tell them I may switch to DISH or Cable??

ALSO- What have you guys been doing for HD OTA? I see in the manual for the HR-20 it says these channels will appear right on the guide along with the DirecTV channels. That's kinda cool!

I have some questions if you guys have time-


1. Will the Satellite itself pick up the OTA HD channels? Or do I need to get another antenna?

2. Will these OTA channels also be duplicated from DirecTV? My point being... why try and search out these channels on OTA if DirecTV gives them to you as well? It sounds cool... but why do it? :)

3. Will my current RG-6 cabling in the house be sufficient for the HR-20?

4. This new 5LNB dish can still provide SD programming to the other 4 Hughes SD receivers in the house?

Thanks guys!!! And thanks for getting me turned back on to Satellite/HD!

[jimb726]

Sominex,
Welcome to the forum,
I think that you will have to go through CSR Roulette and eventually to retention and hopefully you will get a hold of one who will help you get a deal you feel is fair. After two transfers I was able to get one for free so it isnt terribly difficult. 1. OTA still requires a separate antenna and a separate line.
2. If your area recieves HD locals than you dont need the OTA antenna, however it is nice to have the OTA as a backup if the D* signal goes out due to weather, also there are people who say that the OTA picture is better than the D* supplied picture. The channels will be duplicated but the signals are unique so they are actually two different broadcasts of the same show.
3. Yes RG-6 is RG-6, suggest that the installer inspect the ends for damage.
4. Yes one dish is all that is needed, with that number of units make sure you get the work order to reflect a new 8 way multiswitch.

Once again, Welcome:D

[shadyridr]

I am a new Directv customer as of August 2006. This means I am still in the 2 year commitment. Back then I purchased an HR10-250 from Directv for $300. I was interested in getting the HR20-700 and emailed them to see if there are any deals out there for me since I just bought my Tivo a few months ago. They offered me the HR20-700 for $99 + $19.99 S&H. They are sending out an installer to install the 5LNB dish on February 8 here in Staten Island. The lady on the phone said they would have to take back the HR10-250. I was hoping they let me keep it and I could replace my regular DVR on my other TV but she said no they cannot do that. I feel $99 is a fair enough deal for me since Im still in the commitment period. Im sure I couldve kept trying for months but I hate haggling. I no theres problems with the new HR20 but I need it eventually anyway to get all their HD channels so its something I gotta do anyway.

QUESTION: I would love to keep my HR10-250 and swap the HR20-700 for my regular DVR. Even though she said I have to return the HR10 do you guys think I can ask the installer to switch out the other one, maybe play dumb. Will he be allowed to do this? Maybe I can throw him a $20? Anybody know what my options are?

[german72]

I am a new Directv customer as of August 2006. This means I am still in the 2 year commitment. Back then I purchased an HR10-250 from Directv for $300. I was interested in getting the HR20-700 and emailed them to see if there are any deals out there for me since I just bought my Tivo a few months ago. They offered me the HR20-700 for $99 + $19.99 S&H. They are sending out an installer to install the 5LNB dish on February 8 here in Staten Island. The lady on the phone said they would have to take back the HR10-250. I was hoping they let me keep it and I could replace my regular DVR on my other TV but she said no they cannot do that. I feel $99 is a fair enough deal for me since Im still in the commitment period. Im sure I couldve kept trying for months but I hate haggling. I no theres problems with the new HR20 but I need it eventually anyway to get all their HD channels so its something I gotta do anyway.

QUESTION: I would love to keep my HR10-250 and swap the HR20-700 for my regular DVR. Even though she said I have to return the HR10 do you guys think I can ask the installer to switch out the other one, maybe play dumb. Will he be allowed to do this? Maybe I can throw him a $20? Anybody know what my options are?

Many of us have Not had to give up our beloved hr10-250. Call back and tell them you want to keep it because of all the movies you have on it.

Don't give in.

[shadyridr]

Many of us have Not had to give up our beloved hr10-250. Call back and tell them you want to keep it because of all the movies you have on it.

Don't give in.

What if I just tell the installer just to install the HR20-700 in my living room (where my regular DVR is)?

Otherwise who do I call to tell them I want to keep my Tivo? Wont they then charge me the $299?

[Sominex30]

Sominex,
Welcome to the forum,
I think that you will have to go through CSR Roulette and eventually to retention and hopefully you will get a hold of one who will help you get a deal you feel is fair. After two transfers I was able to get one for free so it isnt terribly difficult. 1. OTA still requires a separate antenna and a separate line.
2. If your area recieves HD locals than you dont need the OTA antenna, however it is nice to have the OTA as a backup if the D* signal goes out due to weather, also there are people who say that the OTA picture is better than the D* supplied picture. The channels will be duplicated but the signals are unique so they are actually two different broadcasts of the same show.
3. Yes RG-6 is RG-6, suggest that the installer inspect the ends for damage.
4. Yes one dish is all that is needed, with that number of units make sure you get the work order to reflect a new 8 way multiswitch.

Once again, Welcome:D



Thank you for the advice and the warm welcome Jim!

I will just keep playing the "CSR Roulette" and see what I can get. My only worry is the installer being an a$$ or being cool. But I guess that will just be hit or miss no matter how I look at it.

I just found an interesting "check list" on this board and one of the things to ask for is 4 strands of RG-6 cabling at 250' each. I will do that... and also request a free switch as well.

Jim, were there any phrases or key words you mentioned to get the CSR to give you what you wanted?

Thanks a million!

[jimb726]

Thank you for the advice and the warm welcome Jim!

I will just keep playing the "CSR Roulette" and see what I can get. My only worry is the installer being an a$$ or being cool. But I guess that will just be hit or miss no matter how I look at it.

I just found an interesting "check list" on this board and one of the things to ask for is 4 strands of RG-6 cabling at 250' each. I will do that... and also request a free switch as well.

Jim, were there any phrases or key words you mentioned to get the CSR to give you what you wanted?

Thanks a million!

Yep, first when I called in I told the automated system to cancel my subscription, that automatically routes you to retention (they have much broader authority when it comes to credits and free machines). Than I explained to her that since I was out of commitment, I have begun to explore my options with regards to programming, Immediately she offered me the unit for 199, I said that was no good, she than came right down to 99 dollars and that was the best she was going to do. I asked her to notate my account and I wanted to think about it and call back. Once my wife and I discussed it we decided to make the jump, the first CSR I talked to said that there were notes in my account and that they would honor the offer but she had to transfer me, now the second rep gets on the phone and promptly tells me that there is no way I can get the unit for 99 dollars and that the first girl was wrong. WTF!!:mad: So than I ask to cancel my sub, and he sends me to retention, the lady I spoke to was very nice, I explained everything to her, and told her that as a reasonably long time customer and ST subscriber I didnt appreciate the run around, she instantly offer to give me the unit as well as 4 months of HD programming. I told her that wasnt necessary, that I just wanted what was offered the week before, she insisted and I accepted.:D Moral of the story is to deal with retention only if you are looking for something as the CSR's are very limited in what they can do to placate the customer. So I hope my long rambling post helps you out.
On another note, you may want to keep your existing DVR on the same or another TV as a backup for making your most treasured recordings, the latest software update looks very promising but it just went nationwide this week so time will tell. As far as the multiswitch is concerned make sure the D* rep puts it on the work order. Good Luck and keep us posted.:icon_da:

[The Specman]

OK.

I have an ollld Sony DirecTIVO. We have had DirecTV for about 8 or 9 years now. No commitment or anything, just month to month, so we can cancel anytime.

What are the odds of me calling and getting a free 5 LNB dish and a free HR-20 HD DVR, if I tell them I may switch to DISH or Cable??

ALSO- What have you guys been doing for HD OTA? I see in the manual for the HR-20 it says these channels will appear right on the guide along with the DirecTV channels. That's kinda cool!

I have some questions if you guys have time-


1. Will the Satellite itself pick up the OTA HD channels? Or do I need to get another antenna?

2. Will these OTA channels also be duplicated from DirecTV? My point being... why try and search out these channels on OTA if DirecTV gives them to you as well? It sounds cool... but why do it? :)

3. Will my current RG-6 cabling in the house be sufficient for the HR-20?

4. This new 5LNB dish can still provide SD programming to the other 4 Hughes SD receivers in the house?

Thanks guys!!! And thanks for getting me turned back on to Satellite/HD!

I emailed D* with a question as to what kind of deal I could get to upgrade to the HR20. I explained in my email that I just completed my 2 year commitment and saw on their website that I could get the HR20 for $199, but wondered if there was any better deal available. I explained that the local cable company was not charging an up front fee for their equipment and that Dish was offering rebates that offset the cost of their HD-DVR unit. I also stated that I've been very happy with them, but that if I was going to make a move, it would be for the best available deal.

I got a call a couple days later and the message asked me to call back. When I did the first CSR offered me the HR20 for $199. I re-hashed the email that I had sent and she forwarded me to another CSR that she said could help me. He said the best he could do was $49, but immediately transferred me to retention without any prompting on my part.

The CSR at retention immediately offered me a free HR20, free HD package for a year and also agreed to replace my Samsung std DVR(which has been acting up and I fear is about to die) with the newer R15 for free. I was very pleased with what I got, the only drawback being the soonest isntallation I could get was March 31st. (The CSR did say they would re-schedule if a slot opened up, but based on what I've been reading here, I'm not going to hold my breath.)

I must add that I've been lurking here for over a year and really appreciate all the useful information that is shared here.

[Scott S]

I've been a customer for 12 years, currently out of commitment. I called in, and the best deal offered was $199. I then went the email route, and received a call back from them. I explained that I was looking at my options for switching to Dish or Comcast to get an HD DVR. They looked at the account, offered me an HR20 with install of a new dish for $299 + S&H (spread out over 3 months) less a $200 instant credit and 12 months of HD for free - end result is a free HR20. No hassle, no threats, and no multiple calls.

[jimmyt]

log into your directv account on directv.com and change your install date.. I got a 3 week lead time on my hr20 - so the next day, logged in, and changed it to later in the same week.

jim

I emailed D* with a question as to what kind of deal I could get to upgrade to the HR20. I explained in my email that I just completed my 2 year commitment and saw on their website that I could get the HR20 for $199, but wondered if there was any better deal available. I explained that the local cable company was not charging an up front fee for their equipment and that Dish was offering rebates that offset the cost of their HD-DVR unit. I also stated that I've been very happy with them, but that if I was going to make a move, it would be for the best available deal.

I got a call a couple days later and the message asked me to call back. When I did the first CSR offered me the HR20 for $199. I re-hashed the email that I had sent and she forwarded me to another CSR that she said could help me. He said the best he could do was $49, but immediately transferred me to retention without any prompting on my part.

The CSR at retention immediately offered me a free HR20, free HD package for a year and also agreed to replace my Samsung std DVR(which has been acting up and I fear is about to die) with the newer R15 for free. I was very pleased with what I got, the only drawback being the soonest isntallation I could get was March 31st. (The CSR did say they would re-schedule if a slot opened up, but based on what I've been reading here, I'm not going to hold my breath.)

I must add that I've been lurking here for over a year and really appreciate all the useful information that is shared here.

[The Specman]

log into your directv account on directv.com and change your install date.. I got a 3 week lead time on my hr20 - so the next day, logged in, and changed it to later in the same week.

jim

I actually have tried doing that, based on what I've seen other people trying to do, but have been getting the error message others have reported as well.

I will try again, though.

Thanks.

[jimmyt]

same here.. a got a few error messages.. just keep trying

[newsposter]

how can you guarantee the installer will drop and let you sign and leave all the stuff you need? I'd need a new M/S and a bunch of wiring and of course dont want to pay for it but last time they were here they didnt even want to install my triple lnb.

[shadyridr]

Many of us have Not had to give up our beloved hr10-250. Call back and tell them you want to keep it because of all the movies you have on it.

Don't give in.

Emailed them that I wanted to keep my HR10-250 and the CSR replied that it was on my order that I will be keeping the HR10-250 the whole time!

[Sominex30]

I registered my account online with DirecTV to see what offers they had, and here is what they showed me:

Congratulations! Because of your excellent account history, you're eligible to receive one of the exclusive offers below!

DIRECTV® HD DVR and Multi-Satellite Dish
Access local and premium channels in HD
Get HD quality and DVR control in one receiver
Pause, rewind and record live TV
Enjoy crystal clear picture and sound
Lease upgrade only $199 including standard
professional installation
Add an off-air antenna for only $49 (in certain
markets)


1. Do you guys think I could get better than this? AND with this "offer", can I make sure they give me new multi-switch, cabling, etc? I'll give them a call and maybe check it out later in the week.

I won't be getting my HD-TV until May (god willing the Vizio 42" LCD I want is still available and at a good price ;) )

2. Should I opt for that "off air antenna" too?

3. What is a "lease-upgrade"? Do I not 'OWN' this unit after I pay for it?

[paja]

Started out with upgrading from standard boxes to two HR20's with new dish. Was quoted 199 + 19.50. Called back and complained. Was told that because I was an A customer, they were dropping the 199 and just charging the 19.50. But they couldn't get me in until 22 Mar. Called back again and complained some more. Now moved up to 6 Feb and was given 6 months free HD package and 20 a month off my total choice package for 6 months:)

[fredandbetty]

Started out with upgrading from standard boxes to two HR20's with new dish. Was quoted 199 + 19.50. Called back and complained. Was told that because I was an A customer, they were dropping the 199 and just charging the 19.50. But they couldn't get me in until 22 Mar. Called back again and complained some more. Now moved up to 6 Feb and was given 6 months free HD package and 20 a month off my total choice package for 6 months:)

Hi total newbie, had less than one month left on commitment, and having the install on feb 7th ( i got the box for $299 - 150 ( instant credit), retention credit of $10 off for one year of TC plus locals plus s & h ( not sure WHY i have to pay this since the installer is bringing it with him/her but oh well and 4 months of HD pkg free.

Questions: i was told they are including the multiswitch, and all rewiring necessary ( having S2 tivo moved to another room ) , since i am in the metro detroit area ( all locals are available in HD ), is there any need for a OTA antenna ?? i kind of thought it would be handy if the signal ever dropped out due to rain fade or very heavy snow ( i have only had drop out less than five times )... figured if i can get them to install it, i would be ahead of the game if something 'hinky' ( thanks Abby from 'NCIS' - LOL )

and i was told that i would be into a 2yr commit ( no biggie- kinda like the security ), but i had read that the new pricing starts the 6th, am i protected since i had the order CREATED Jan 25???

[lorick]

Contacted support on Jan 21 because of my HR10 not getting the software update. After trying a couple of things he said he would send me out a replacement. Three days later a brand new HR20 (mfg 01/07) shows up at my door. On Jan 25 my second HR10 began constant rebooting. Called support again and advised them of the problem and they advised they would send out a replacement. The next day a refurb HR20 showed up at my door. No charge for either one. The HR20s are leased. Tech support advised to keep my old HR10s and do whatever I want with them. I am one happy camper.

[pdawg17]

I emailed a couple of days ago about the HR-20 and got a phone call today...I hate this CSR roulette crap...this chick gave the generic deal ($99 to swap HR10 or $199 to keep it)...I told her hell no...I guess I'll have to deal with retention...

I don't currently have the HD package and my bill is only $51/month right now so who knows if that is going to give me trouble...

[LJM24]

Folks
Thanks to all the posters here. I called DTV last week to order the HD DVR pakcage to upgrade from my series 1 DTV with Tivo. Never had many issues to speak of with it so I took the plunge with new Plasma and Recevier.
When I called DTV the said I was an A list customer but gave me the standard deal I have been seeing in the threads.
199 for the HR20 4 months free HD, free 5 LNB dish, wiring and installation. I also got them to transfer my lifetime Tivo subscription to the new box. Thought I got a sweet deal until I read this forum.
I called back today after contacting Comcast and Dish and managed with no effort to get $100 bucks knocked off the receiver (still had to pay S&H) but also received $10 dollar credit for 12 months. Essentially a free HD DVR. I also complained about the delay in having it installed. Feb 19th but their wasn't much they could do about it apparently. I got put on the escalation list but not holding my breath for Super Bowl in HD. 24 month commitment apparently is not waverable. Oh well still got a better deal thanks to all!!:)

[Car1181]

Folks
Thanks to all the posters here. I called DTV last week to order the HD DVR pakcage to upgrade from my series 1 DTV with Tivo. Never had many issues to speak of with it so I took the plunge with new Plasma and Recevier.
When I called DTV the said I was an A list customer but gave me the standard deal I have been seeing in the threads.
199 for the HR20 4 months free HD, free 5 LNB dish, wiring and installation. I also got them to transfer my lifetime Tivo subscription to the new box. Thought I got a sweet deal until I read this forum.
I called back today after contacting Comcast and Dish and managed with no effort to get $100 bucks knocked off the receiver (still had to pay S&H) but also received $10 dollar credit for 12 months. Essentially a free HD DVR. I also complained about the delay in having it installed. Feb 19th but their wasn't much they could do about it apparently. I got put on the escalation list but not holding my breath for Super Bowl in HD. 24 month commitment apparently is not waverable. Oh well still got a better deal thanks to all!!:)


Go to your account on D*s website and go to your orders. You will see a box to reschedule. I know a lot of posts have reported getting an error message and being unable to reschedule but it worked for me. After I rescheduled via the website I called D* to confirm my install date (didn't tell them I rescheduled via website) and they confirmed the new date which was only four days later. Four days later install was done. It's worth a try.

[cguy09]

Folks
Thanks to all the posters here. I called DTV last week to order the HD DVR pakcage to upgrade from my series 1 DTV with Tivo. Never had many issues to speak of with it so I took the plunge with new Plasma and Recevier.
When I called DTV the said I was an A list customer but gave me the standard deal I have been seeing in the threads.
199 for the HR20 4 months free HD, free 5 LNB dish, wiring and installation. I also got them to transfer my lifetime Tivo subscription to the new box. Thought I got a sweet deal until I read this forum.
I called back today after contacting Comcast and Dish and managed with no effort to get $100 bucks knocked off the receiver (still had to pay S&H) but also received $10 dollar credit for 12 months. Essentially a free HD DVR. I also complained about the delay in having it installed. Feb 19th but their wasn't much they could do about it apparently. I got put on the escalation list but not holding my breath for Super Bowl in HD. 24 month commitment apparently is not waverable. Oh well still got a better deal thanks to all!!:)

Got pretty much the same deal. After 2 calls to a "normal" CSR, the best I could get for the HR20 was $100 off the full $299 (because I was a good customer) and 4 months free HD. Asked to get transfered to "retention", which offered $150 credit, and 12 months free HD service.

Called back the next day, with a PIN code for direct line, and asked if they had any better deals. Immediately gave me $50 more credit. I asked about adding just a H20 receiver, and was told the standard price of $99.

So I'm getting a new HR20, an H20, and the new 5 LNB dish for about $200, minus $120 for the service credits for HD for 12 months => $80.

CSR ordered this in two orders, and credited back the second $19.95 shipping/handling fee for the second order, scheduled the installs for the same time (right now - Mar 2). We'll see about rescheduling that soon, but since the wife wants me present when they do the install, I won't try to reschedule it before mid-Feb due to my work schedule.

I'm happy because we upgrade to HD, move our existing 2 DirecTivo's to other locations, and the wife is happy.:D

[vwman18]

I called today to see what I could do to get an HR20, as I was supposed to get a new dish tomorrow anyway (Phase III LNBs went bad). I was hoping it would be possible to just tell the service tech that was coming out tomorrow to just bring an HR20 with him, but apparently that wasn't possible. After a while on the phone and being transferred several times, I was finally able to strike a deal. I got a 5-LNB dish, HR20 set for installation on Feb. 11th. I was hoping for it to be done by the Super Bowl but what can you do? I wound up only having to pay $99, plus getting $10/mo. off for 12 months. What sealed it though was being able to keep my HR10-250. I love my Tivo and so does the wife. If the HR20 turns out to be a bust then I'll just relegate it to the bedroom, where neither of us watches much TV and bring back the Tivo. I'm really looking forward to getting my locals in HD, right now I can only get ABC and occasionally FOX with an antenna.

[jwren]

I hate to say it but I have been a customer since 1994 and whenever there was an upgrade I talked to a rep and got the best price. I talked to customer retention when I bought the hr10 and got it for $250 intalled...then the day it was installed and I learned I was told wrong about the locals I immediately called and already requested the new box and dish for free.. A year later and after many phone calls I made them stick to that... :) I have always been a good customer and never paid late so I guess that counts for something.. anyway I now have the hr20 with the new slim dish free and all the headaches that came along with it. . . lol....

You gotta be kidding.
I spent $1998 for TWO HR10-250's, and now they want me to spend another $700?

I thought they were going to 'take care' of their best customers.

I've been with DirecTV since 1997, but I'm rethinking my decision.

[pdawg17]

I called today to see what I could do to get an HR20, as I was supposed to get a new dish tomorrow anyway (Phase III LNBs went bad). I was hoping it would be possible to just tell the service tech that was coming out tomorrow to just bring an HR20 with him, but apparently that wasn't possible. After a while on the phone and being transferred several times, I was finally able to strike a deal. I got a 5-LNB dish, HR20 set for installation on Feb. 11th. I was hoping for it to be done by the Super Bowl but what can you do? I wound up only having to pay $99, plus getting $10/mo. off for 12 months. What sealed it though was being able to keep my HR10-250. I love my Tivo and so does the wife. If the HR20 turns out to be a bust then I'll just relegate it to the bedroom, where neither of us watches much TV and bring back the Tivo. I'm really looking forward to getting my locals in HD, right now I can only get ABC and occasionally FOX with an antenna.

Did you say anything special to get that deal or was the key talking to retention?

Also, does it hurt me at all that I don't currently have the HD package with my HR10?

[Nomarian]

After reading all these posts, I decided to try and call today to see what was available to me. I am also an "A" list customer for the last 4 years and have two HR10 units.

The first rep I talked to tried to get me to pay the $199 a unit and pay for shipping as well plus he wanted me to send my HR10 units in. I explained that I paid a lot for these HR10 units and I read they were upgrading for free. After a lot of talk, he said he would transfer me to the installation group.

This person looked up my account and offered to upgrade both my HR10 units to HR20s, install a new 5-LNB dish, and run any cables needed. ( I don't need any) I would be charged $212.00 to my card and they would credit that exact amount back to my account. I have a date set for 3 weeks from now and am happy with that. My HR10 systems are stable so I can wait. I also asked her if I had to send my HR10 units in since I own them and did not want to and she stated that I can keep them.

Thanks all.

[climo]

I received an offer letter that upgrading to a HR20 will be free after a $100 mail in rebate. I currently have the H20 with 5lnb dish. If I order the HR20 from directv will they allow me to install the HR20 myself? I already have all the necessary cables in place so having a installer over would be a waste of his and my time.

I want to upgrade for free thats all. Just like I did with my H20. I guess I will have to call and find out.

I hate calling directv......the horror..... :nono2: :nono2: raises my blood pressure just thinking about it. hehe :p

[DBEX]

I received an offer letter that upgrading to a HR20 will be free after a $100 mail in rebate. This is new...I haven't seen this yet. Does this mean the D* is going the old 'rebate' route again to be able to offer upgrades from the H10 to the HR20? We need to stay on this one. I don't want to pay them $99 or any more than the $300 I already did especially that I am on a lease and I technically don't even own the equipment...they do! D* has already extracted enough $$ out of me.

[etchasketch]

All: yes, we have a new and improved offering in the works (it's actually sorta the old offer but we call it new and improved cause that's marketing 101). Watch your mail boxes (4th class dog-sled express, should arrive with the spring thaw), and stay by those phones (we don't really make outbound calls, those are from re-seller pretenders). The offer will include some great rebates (because we know you won't complete them correctly) with no small print (it's actually teeny tiny print, micro-print would be a better description).

You might remember commercials during the last sooper-bowl with a group of monkeys working (if you want to call it that) in an office? Well, we have hired those monkeys, put them in cute little duhrecTV outfits and they will be processing your rebate checks (no they won't). These little fellers seem really gung ho (they work for monkey chow, so our expectations are low). So far they have issued just one rebate check to a little old lady in Tuscaloosa (it's a post dated third party out of state check -- good luck cashing it Grandma) and the rest have colorful refusal return to sender stamps all over them.

Those of you who are A list customers (did you ever wonder about the many posters here say they are on the A list? Even the folks who have only been subs for a few months? There's only one list boys and girls ... A list) will be receiving free hardware, programming and a set of Ginzu knives in time for the Superbowl (snicker, yah right, buy a bridge in Bosnia anyone?). OK, maybe by the next SuperBowl, but be sure we will keep you (monkeys, err) A customers on the hook, err, in the loop.

A few other items to answer posts above:

* when you think you are being transferred from one person to another, or to a supervisor, you aren't (you knew that right?). We only have one lady working all CSR calls. Her name is Ethel. We installed some pretty snazzy voice modulation software that makes it sound like someone new, but it's just Ethel. Ethel remembers what you told the level 1 tech since it was her.

* when you are told your case is being escalated, it's just Ethel making a funny. She has this call-back filing case and there are bottom dweller cases (that's most of you trying to wheedle freeBs), and a couple shelves above that. She escalates complex cases to the top shelf to get you off the phone.

* yes, it hurts you to not already have HD feed on your account (you're watching SD silly). Spending more is irrelevant (we figure the big spenders aren't paying attention so give them the least). We DO want all you small spenders (you know who you are, and so does Ethel) to spend more. Simple system, hey?

IOW: size matters, but not in the way you thought, get it?

* no, there's nothing special you can say to Ethel to get your way. She has this wheel of fortune thingy and while you are on hold she gives it a spin and comes back to tell you what you've won (err, what the deal is). Ethel is a big game show fan so the word is (around the corporate whine cooler) she responds well if you phrase your wants in the form of a question.

* last, and most important, those of you posting here who say this or that has made your wives happy, well, get thee to a shrink asap. This does not compute. Your wives momentary happiness is fleeting at best and then they want more. Studies conclude making an effort just raises the bar. Get with the program guys. You cannot win this one. Stop now while you're behind.

And quit skewing the curve for the slackers who aren't even trying to please their wives!

That's all for now. Keep in mind we are watching these forums for good suggestions (this has put management to sleep thus far ... waiting) and hope you are enjoying the game (it's just TV kids).

And, thanks for picking inDirecTV.

etchasketch

[liverpool]

Still 8 months left on commitment current bill $150 per month emailed thursday that fios was offering free dvr to see if they could match it. They called today monday to say they would knock $100 off. I asked who he was and he said retention and that I would not get a better offer. So I left saying I would contact fios . After 10 minutes called back to cancel contract. The guy on the phone asked why I explained that i could get a free dvr from fios. He said if he could match that would I stay. I said of course he went away for 2 minutes came back and offered me $200 off so I accepted. So a upgrade from a h10 hd tuner to a hr20-700 with a 5lnb dish for $99.

[The_Geyser]

Called this morning and got the HR20 for $66.33 plus the $19.95 shipping, $86.28 total. Also got the 4 months free for the HD package. I called last month ans was offered $150, but waited. I've been with Direct TV since 1996, but this is my first HD box. Install on 2/12.

[Sominex30]

Called this morning and got the HR20 for $66.33 plus the $19.95 shipping, $86.28 total. Also got the 4 months free for the HD package. I called last month ans was offered $150, but waited. I've been with Direct TV since 1996, but this is my first HD box. Install on 2/12.


What did you say to get it that cheap?

And does that include dish, wiring, multi-switch and installation?

[DBEX]

And does that include dish, wiring, multi-switch and installation?You don't need a separate multiswitch, it's on the dish.

[The_Geyser]

What did you say to get it that cheap?

And does that include dish, wiring, multi-switch and installation?

I started off with asking to go with the $150 offer that they made me. As I talked to the guy in retention, we both got into a cable bashing rant. He then said since I was an A Customer, he could get me the HR20 for $99.66 plus shipping. We talked somemore about the new satelites going up, and how they are getting more channels. He said to hold a minute, then came back on the line and said I could get the box for $66.33 plus shipping. I did not ask for any programming credits, except for the HD package.

Installation with new dish is included. I won't need a multi-switch, since I'll have the HR20 and a tivo unit. They are moving the tivo and running new lines for it.

[Sominex30]

I started off with asking to go with the $150 offer that they made me. As I talked to the guy in retention, we both got into a cable bashing rant. He then said since I was an A Customer, he could get me the HR20 for $99.66 plus shipping. We talked somemore about the new satelites going up, and how they are getting more channels. He said to hold a minute, then came back on the line and said I could get the box for $66.33 plus shipping. I did not ask for any programming credits, except for the HD package.

Installation with new dish is included. I won't need a multi-switch, since I'll have the HR20 and a tivo unit. They are moving the tivo and running new lines for it.

That's great! Thanks for sharing info with us! Congratulations!

[jimb726]

You don't need a separate multiswitch, it's on the dish.

You need a multiswitch if you need more than 4 runs, since the HR20 requires 2 that only allows you two more recievers if you dont use a multiswitch, and if you have a second dvr, your done. The multi switch gives you 8 runs instead of the 4 the dish gives you.

[pro710hd]

I have an old multiswitch with 4 inputs and 8 outputs. I read that there's a new one with 6 inputs (2 for future use?) and 8 outputs. Do I need the new multiswitch with the new 5LNB dish and 2 HDDVRs and 1 SD receiver?

[RAD]

I have an old multiswitch with 4 inputs and 8 outputs. I read that there's a new one with 6 inputs (2 for future use?) and 8 outputs. Do I need the new multiswitch with the new 5LNB dish and 2 HDDVRs and 1 SD receiver?

Yes, you need the new switch since it knows how to handle the 99 and 103 LNB which is where all the new MPEG4 channels are at.

BTW, the other two inputs are for some local into local standard def channels and the other for international programming.

[pro710hd]

thanks Rad. Whats the name of the new multiswitch?

[RAD]

thanks Rad. Whats the name of the new multiswitch?

Here's one of them, http://www.solidsignal.com/prod_display.asp?PROD=WB68

You're welcome.

[The Specman]

log into your directv account on directv.com and change your install date.. I got a 3 week lead time on my hr20 - so the next day, logged in, and changed it to later in the same week.

jim

Finally got past the error and saw some available dates. I was getting different available dates for each order (HD-DVR and std DVR) and I didn't want to risk scheduling one and then not be able to schedule the other for the same day, so I called Installation. I told the woman what I was seeing for dates. Long story short rather than waiting until March 31, now I'm getting them both installed on February 14th.

:hurah:

[fredandbetty]

Yes, you need the new switch since it knows how to handle the 99 and 103 LNB which is where all the new MPEG4 channels are at.

BTW, the other two inputs are for some local into local standard def channels and the other for international programming.

hey i have been reading and have a question: i was kind of trying to get D* to throw in a OTA for the occasional times that the sat goes out due to rain fade, and storms in general, but i called again today and the guy said that i won't need it, is that true??

he said that the OTA signal would come through the dish but NOT from D*?? does that make sense?? is the OTA 'built-in' to the dish now??

I am having a HR20 installed and they are nmoving toe Hughes direct tivo to another room and i also have two standard boxed that will remain. they stated that they would bring the multiswitch, and rewire the tivo in the other room ...

[AlbertZeroK]

hey i have been reading and have a question: i was kind of trying to get D* to throw in a OTA for the occasional times that the sat goes out due to rain fade, and storms in general, but i called again today and the guy said that i won't need it, is that true??

How far from town are you? If you are in the country, expect to spends a couple hundred on an antenna and installation and no, directv installers will rarely do this wokr - most don't nkow how even. The OTA Antenna DirecTV sells is horrid unless you are VERY close to the tower.

he said that the OTA signal would come through the dish but NOT from D*?? does that make sense?? is the OTA 'built-in' to the dish now??

OTA doesn't come over the dish, but a copy of the signal from the local stations can, that's probably what me means. No, there is no OTA antenna built into the dish.

I am having a HR20 installed and they are nmoving toe Hughes direct tivo to another room and i also have two standard boxed that will remain. they stated that they would bring the multiswitch, and rewire the tivo in the other room ...

[RAD]

hey i have been reading and have a question: i was kind of trying to get D* to throw in a OTA for the occasional times that the sat goes out due to rain fade, and storms in general, but i called again today and the guy said that i won't need it, is that true??

he said that the OTA signal would come through the dish but NOT from D*?? does that make sense?? is the OTA 'built-in' to the dish now??

I am having a HR20 installed and they are nmoving toe Hughes direct tivo to another room and i also have two standard boxed that will remain. they stated that they would bring the multiswitch, and rewire the tivo in the other room ...

According to the D* web site, you get only 2, 4, 7, 20 & 62's HD channels via the dish, any other HD channel would need to use an OTA for. D* will sell a 'clip on' antenna that goes onto the dish but you need to pay extra for that, or get your own antenna, go to www.antennaweb.org to find out what type they recommend. You'll also need a seperate coax run for OTA since you are not supposed to diplex OTA signals with the Ka/Ku signal from the new dishes.

[jimmyt]

the rep must have been smokin.. some markets have their local hd up on the mpeg4 birds, however, they are provided by d* - and there is no ota built into the dish unless you get a clip on ota antenna

[BigSey]

According to the D* web site, you get only 2, 4, 7, 20 & 62's HD channels via the dish, any other HD channel would need to use an OTA for. D* will sell a 'clip on' antenna that goes onto the dish but you need to pay extra for that, or get your own antenna, go to www.antennaweb.org to find out what type they recommend. You'll also need a seperate coax run for OTA since you are not supposed to diplex OTA signals with the Ka/Ku signal from the new dishes.


I just got the D* OTA antenna for free. It's not a "clip-on" model anymore but a separate antenna and mast. I'm only a few miles from my towers and it works fairly well but unless you can get it for free, I'd suggest trying a different brand.

[finaldiet]

Called a couple days ago and they gave me 2 HR 20's for $99 and $100 rebate and full installation. They put 2 in. pole in ground at son-in-laws house. Am hoping for same as he lives 3 blocks from me:D .

[kehardman]

I called about 1 week ago. Talked with CSR and got to a point of $99 for the HD DVR. Asked who could do better and the CSR sent me to retention. Retention offered me the DVR for 3 easy payments of $66.66 with a $200 credit to my account. Ended up costing me the tax on 199.99. Installation a week from Friday.

I have been a customer since '97 and will now have 2 HD DVRs and 2 SD DVRs for 2 people. Got to get my head checked and cancel a couple of boxes.

[hoopsrgreat]

Called in today, first csr offered 99 dollars plus shipping. I quickly was transferred to equipment and installations..... I think.

I was offered 99 as the best deal available. I asked her to notate the account as I wanted the deal a friend in Jersey got(true story) which was a free hr20, which he has in his basement, while he still has the hr10-250 in living room. She put me on hold and came back with a 50 credit. I asked if there were any other credits she could give me for the HD package(I was hoping for 12 months free which I have seen in here) She came back with 5 dollars off for 6 months. So after all was done i paid 127.00 for the receiver and shipping( I already have the new 5lnb dish) minus 80 dollars in credits (50 instant credit, 30 over 6 months) and I keep the hr10-250 in my living room.

New 2 year contract(no biggie) I will likely put the hr10 in bedroom as that is where I mostly want dual buffers, hr20 in LR so the install guy can set it up in there and not have to enter my bedroom.

I was pleasant with the CSR, she was pleasant, no talk of looking elsewhere, just asked and that is what I got.

[Caldon]

My wife called in originally and was told $299 for the hd-dvr. Thanks to the info found here I knew better!

We have been customers for 3 years. We had 1 year left on our contract. Here is the deal I was offered over the two calls I made after the original (one to promotions and one to retention)

Receiver & install for $150 + S & H (includes new dish and multiswitch)
1 year free HD service ($120 value)
6 months free DVR ($36 value)
$5 rebate for 1 year ($60 value)
HBO for 6 months at $10 off (only $2 per month) - $60 value

Total Cost - 169.95
Total Rebates - $276

In addition, I was told to call back in a few months and they could extend the dvr for another 6 months. Was noted in my account but I'm not counting on that yet.

[HDTV-newbie]

I'm new to this forum and I mst say thisb is a great resource.

Called D* before reading this thread and all I was offered for the HR20 was 299 -100 credit.

After I read what has been posted here, I managed to get another 180 in credits (10off x12 months and 5off x12 months for DVR service) so total cost will be 19.99 to me (after thecredits in 12 months).

I know is not the best deal here, but considering that Ib still have 1 year to go onmy 24 month contract + that I don't really want to leave D* (Sunday tcket and International/spanish programming). Ididn't want to push more.

Cheers.
HDTV-Newbie.

P.S.Does anyboy knows about incompatibility issues of DVR with internationalprogremming? Ibeliebe ireadsomething about that but I can't find it anymore

[Sominex30]

I'm new to this forum and I mst say thisb is a great resource.

Called D* before reading this thread and all I was offered for the HR20 was 299 -100 credit.

After I read what has been posted here, I managed to get another 180 in credits (10off x12 months and 5off x12 months for DVR service) so total cost will be 19.99 to me (after thecredits in 12 months).

I know is not the best deal here, but considering that Ib still have 1 year to go onmy 24 month contract + that I don't really want to leave D* (Sunday tcket and International/spanish programming). Ididn't want to push more.

Cheers.
HDTV-Newbie.

P.S.Does anyboy knows about incompatibility issues of DVR with internationalprogremming? Ibeliebe ireadsomething about that but I can't find it anymore




What exactly did you say to them to get those other credits?

[Ashtonian]

What exactly did you say to them to get those other credits?

I'd be interested to know as well. Spoke with a charming and professional CSR for several minutes in order to cancel my $299 HD-DVR with a not yet established installation date (the site had computer problems).

I explained that I went online because the shipping is free done that way whereas ordering by phone, it's charged. The lady was very nice and at the end of our conversation transfered me to another person which ended up being the dial tone.
At that point I left work and went home.

I wonder if these deals are real or not!

[SDizzle]

I'd be interested to know as well. Spoke with a charming and professional CSR for several minutes in order to cancel my $299 HD-DVR with a not yet established installation date (the site had computer problems).

I explained that I went online because the shipping is free done that way whereas ordering by phone, it's charged. The lady was very nice and at the end of our conversation transfered me to another person which ended up being the dial tone.
At that point I left work and went home.

I wonder if these deals are real or not!

You better believe it:) These deals ARE real. However, one thing to note, D* takes each situation individually. They look at your account for info such as: what programming you have, how long have you been a customer, do you pay on time, do you have ST (that's a biggie for them), order PPV events, etc. They want to evaluate if giving free stuff to this certain customer is warranted or not. And remember, D* DOES rate us internally using the heart system, I have been told by 3 CSRs that they start as RED hearts then go to GOLD hearts, I have been told just recently that 6 GOLD hearts is now the max, as opposed to 5 before. I have been told I have 6 GOLD.......and if you look at my signature, I haven't had to pay for ANY of that equipment. As a matter of fact, I went to Best Buy on 9/12 and bought my HR20, it was the first shipment the Sacramento area had received, and when I called D* to activate, they credited me the $399 at that time (this was the price when they first came out).:D Then, when BB lowered the price a week later, I went in to get a $100 price match, made a $100 on that deal:lol:

Everyone is here to help. The things they say are true for their situation, and it may be true for you too, or you may get better or even worse:confused:

[hoopsrgreat]

As the last poster said, everyone is here to help. I have been at the tivo forum for some time now, and these are the places where you find out exactly what is going on. Is it possible someone could fib?? Yeah, but highly unlikely on a forum like this. When a CSR once told me that all the stuff on the forums wasnt true, I promptly responded by letting her know I trust all of the fine people on these forums more than anyone at D*. Remember, we have nothing to gain by making up some ridiculous story.

As a result of the tivo forum, I have 2 SD tivos, and 1 HD tivo....... I never paid for any of them, and all of that is due to the people on these forums.

Just be polite, dont get all pissy, and normally D* comes through with a decent deal.

I actually had to pay about 40 bucks for the HR20....... I didnt mind, just this once.:lol:

[MarkJones]

I posted this under another thread but thought I'd post it here since it involves deals and CSRs.

I have an HR10-250 that I've had since last July. Called D* to a regular CSR asking about upgrading to the HR20 and got the $99 + $20 installation price. I pushed back a bit on that and she came down to $50 + $20. Asked to be transferred to retention and the lady there was very helpful.

She offered the $99 price, waived the $20 installation fee, gave an immediate $50 bill credit, plus $10 a month off HBO (which we subscribe to) for 6 months, plus credit for the monthly DVR fee for 6 months. So, it basically zeros out.

Install is set for Feb. 19 and includes the Slimline dish and WB68 multiswitch. Plus, I get to keep the leased HR10-250 in case the HR20 doesn't work out.

[DBEX]

I have a recently leased HR10-250. (new customer 2 yr commitment) Do you guys think that since I am currently under commitment and I offered to extent my commitment another year they would upgrade me to a HR20 without having to fire them the standard $99 upgrade fee? My thing is that since I just gave them $300 I can't justify giving the $99 more of my money. I figured with a lease...upgrades SHOULD BE included.

[jimb726]

I have a recently leased HR10-250. (new customer 2 yr commitment) Do you guys think that since I am currently under commitment and I offered to extent my commitment another year they would upgrade me to a HR20 without having to fire them the standard $99 upgrade fee? My thing is that since I just gave them $300 I can't justify giving the $99 more of my money. I figured with a lease...upgrades SHOULD BE included.

Hey it never hurts to ask, my suggestion would be to say cancel subscription as soon as the automated voice comes on so you will be transferred directly to retention, at that point simply explain your point of view to the representative and go from there. Either they go for it or not and if they dont hang up and try again. Good Luck.

[drjjr]

Have an HR10-250 and called today to see what sort of deal I could get on the HR20. After going from $299+$19.95 shipping to $199 + $19.95 shipping to $49 + $19.95 shipping it ended up that I got it (and the new dish) for $19.95 shipping.

Like a previous post I read, I plan on keeping both and seeing which one will eventually end up as the living room unit. Leases and commitments really don't bother me, so I had no problem accepting the 2-year agreement.

[SDizzle]

Have an HR10-250 and called today to see what sort of deal I could get on the HR20. After going from $299+$19.95 shipping to $199 + $19.95 shipping to $49 + $19.95 shipping it ended up that I got it (and the new dish) for $19.95 shipping.

Like a previous post I read, I plan on keeping both and seeing which one will eventually end up as the living room unit. Leases and commitments really don't bother me, so I had no problem accepting the 2-year agreement.

No one should really care about "leasing" the equipment through D* now, because if you leave D*, what are you going to do with their equipment:confused:
So, D* should not make anyone pay for their equipment, the cable company doesn't:nono2:

[drjjr]

No one should really care about "leasing" the equipment through D* now, because if you leave D*, what are you going to do with their equipment:confused:
So, D* should not make anyone pay for their equipment, the cable company doesn't:nono2:

Well, that's what I've always thought. If I don't pay for it, then I don't care that I can't put it on eBay for a few bucks when I'm done. Which is why I wouldn't have sprung for one if it had been the original $299 asking price.

And if some new technology comes to my part of town that I just have to have, I'll probably eat whatever I would need to in order to get out of a 2-yr commitment and get the new guys to work in some credits to make up for that :)

[HDTV-newbie]

What exactly did you say to them to get those other credits?


Sominex,

As other people has posted here, just be nice with them but be firm.

I was very honest, I told them I wanted the DVR 8 Months ago when I got the HD service but it wasn't available. I also told them I had no desire to leave D* but I couldn't justify paying 299 for their DVR when Dishnetwork will start to give it for free in February. I basically told the girl if you cut me a decent deal I stay!

And by the way they didn't asked me to extend my commitment (I have 1 year left)

Last but not the least, don't be afraid to call again, as I said on my original posting I called them a second time until I got what I consider a decent deal.


Last I can confirm they have us rated, the retention representative confirmed that.

Ah one more, I see many people posting about S&H in my case, they will send somebody to install it at no extra charge.

Good luck to everybody negotiating with D*
HDTV-Newbie

[pearkel]

Long time lurker here! Just wanted to say I went a different route to get my equipment. I have been having problems with my HR10 since the 6.3 upgrade and have called a couple of times to complain. I called back last night and said I want a new box because I was tired of the short recordings! They said that they would ship out a new box to me and I would have to send my hr10 back. I said no thanks I am keeping my hr10 because I have a bunch of recordings on it that I haven't watched yet. She put me on hold and came back and said that it was ok to keep it. She is fedexing me a box out today (I am sure a refurb) so I didn't have to pay shipping or have an installation appointment. I have already upgraded my dish to the AT-9 So local HD here I come! All and all very happy with the deal, I am going to move my hr10 to the bedroom and try the hr20 out. If hr10 continues to give me problems then I will roll back to 3.1 and use it that way.
I currently receive ota from lexington but due to my location never could get cincinnati to come in, so now I should be able to get lexington ota and cincinnati hd via dish. Very excited to try this out.

[rynning]

I bought my HR-20 from Best Buy (shipped to my house within a week) for $99 since they gave me an instant $200 rebate for buying my HD TV at the same time. New 5 LNB dish and installation (including running a second line to the HR-20's second tuner) were free. Also got $10/month off HBO (=$2/month) for six months.

[heyjude]

Hey all! I'm hoping for some help from this forum. Longtime reader, first-time poster.

I have been a DTV subscriber for 5 years. I am not a 5 heart guy, as told to me today by DTV CSR. I have three hearts-I must not buy enough PPVs since I have never been late with my bill, and only subscribe to DTV+ and the HD package.:confused: :confused: :confused:

I want to add a second HR-20 to my account-the first one I bought for retail price at Circuit City and was told by DTV CSR today that the price was $299-no discount, no nothing. :new_cussi :new_cussi :new_cussi :new_cussi :new_cussi :new_cussi
I thought I called into retentions (800-824-9081) the prompt told me it was Customer Service Express and asked me for a pin, which I didn't have. So I think I just got placed in the regular Queue. When I told them some of the deals people were getting here, they basically laughed at me and told me there was no way people are getting the HR-20 for $99.

I have no problem paying for this bad boy, and I don't expect to get the same deal that you A-list folks have, but come on, retail price? That is crazy!

Does anyone have some suggestions for me?

Thanks a lot!

[RAD]

Hey all! I'm hoping for some help from this forum. Longtime reader, first-time poster.

I have been a DTV subscriber for 5 years. I am not a 5 heart guy, as told to me today by DTV CSR. I have three hearts-I must not buy enough PPVs since I have never been late with my bill, and only subscribe to DTV+ and the HD package.:confused: :confused: :confused:

I want to add a second HR-20 to my account-the first one I bought for retail price at Circuit City and was told by DTV CSR today that the price was $299-no discount, no nothing. :new_cussi :new_cussi :new_cussi :new_cussi :new_cussi :new_cussi
I thought I called into retentions (800-824-9081) the prompt told me it was Customer Service Express and asked me for a pin, which I didn't have. So I think I just got placed in the regular Queue. When I told them some of the deals people were getting here, they basically laughed at me and told me there was no way people are getting the HR-20 for $99.

I have no problem paying for this bad boy, and I don't expect to get the same deal that you A-list folks have, but come on, retail price? That is crazy!

Does anyone have some suggestions for me?

Thanks a lot!

Call the regular number and when Chatty Kathy asks what you want say you want to cancel, that will get you to retention. Maybe you'll get lucky and get a CSR in a nice mood to make a deal with you.

[colts19]

i have the tivo 10-250. I just ordered the 20-700 my deal was free and no 2 year commitment. I had to put 99.00 on cc but then they gave me a 99.00 credit. do they still need a phone line to do the install? I forgot about that and since my last install, i have dropped my land line and only use cell phones. With the old recievers you had to have a land line for the initial setup. I hope thats not the case now. the installer will be out on the 13th.

tim

[Mike Bertelson]

I'd be interested to know as well. Spoke with a charming and professional CSR for several minutes in order to cancel my $299 HD-DVR with a not yet established installation date (the site had computer problems).

I explained that I went online because the shipping is free done that way whereas ordering by phone, it's charged. The lady was very nice and at the end of our conversation transfered me to another person which ended up being the dial tone.
At that point I left work and went home.

I wonder if these deals are real or not!

Speaking only for me, mine was a real deal (see page 43 of this thread). I called several times to see what promotions they had available and didn't get anywhere. I only got a response after I told them that AT&T was offering a bundle with free DishNetwork for a year.

The odd part was that I didn't have to say more than AT&T and DishNetwork. They sent me directly to "someone better able to assist" me. She layed out a laundry list of discounts without any prompting/questions from me. IMHO, D* is aware of the competitions deals. She made the offer I perviously posted without so much as a peep from me. Also odd was that she started right in with the offer without asking more than my name and phone number.

Odd again, is that all the discounts and freebies are almost exactly the cost of the HR20 and 1yr of HD ($2.08 difference).

I'm not sure why they can't just say that without having a long complicated list of this for free and so much off that for so long.

Although I got exactly what I wanted from D*, in the end there's no magic to this deal. The final result is pretty simple. Even though the list looks impressive, it boils down to a free HR20 w/1yr free HD service on a 2yr commitment. Also, if I didn't all ready have the packages she discounted my bill would have actually been larger than what I started with.

Mike

[Mano2k1]

1st time poster and glad I found this site.
We decided to upgrade to a HDtv last weekend. Then decided to get HD from D*
After being a long time customer (2002) I was surprised to find it for $299.

Reading some boards I decided to call customer retention.
This is what I got.

HDDVR $199
4-months free HD channels
2-Months free all premium channels.

After reading everyone else's post maybe I was too nice.

[Ashtonian]

The threads since my post have been quite educational.

I appreciate the candid responses guys

[SDizzle]

Long time lurker here! Just wanted to say I went a different route to get my equipment. I have been having problems with my HR10 since the 6.3 upgrade and have called a couple of times to complain. I called back last night and said I want a new box because I was tired of the short recordings! They said that they would ship out a new box to me and I would have to send my hr10 back. I said no thanks I am keeping my hr10 because I have a bunch of recordings on it that I haven't watched yet. She put me on hold and came back and said that it was ok to keep it. She is fedexing me a box out today (I am sure a refurb) so I didn't have to pay shipping or have an installation appointment. I have already upgraded my dish to the AT-9 So local HD here I come! All and all very happy with the deal, I am going to move my hr10 to the bedroom and try the hr20 out. If hr10 continues to give me problems then I will roll back to 3.1 and use it that way.
I currently receive ota from lexington but due to my location never could get cincinnati to come in, so now I should be able to get lexington ota and cincinnati hd via dish. Very excited to try this out.

Were they honest with you by saying you will not get a new HR10-250, it will be the HR20? Or were you lead to believe that you would get the HR10, but, you know better?:)

[SDizzle]

Hey all! I'm hoping for some help from this forum. Longtime reader, first-time poster.

I have been a DTV subscriber for 5 years. I am not a 5 heart guy, as told to me today by DTV CSR. I have three hearts-I must not buy enough PPVs since I have never been late with my bill, and only subscribe to DTV+ and the HD package.:confused: :confused: :confused:

I want to add a second HR-20 to my account-the first one I bought for retail price at Circuit City and was told by DTV CSR today that the price was $299-no discount, no nothing. :new_cussi :new_cussi :new_cussi :new_cussi :new_cussi :new_cussi
I thought I called into retentions (800-824-9081) the prompt told me it was Customer Service Express and asked me for a pin, which I didn't have. So I think I just got placed in the regular Queue. When I told them some of the deals people were getting here, they basically laughed at me and told me there was no way people are getting the HR-20 for $99.

I have no problem paying for this bad boy, and I don't expect to get the same deal that you A-list folks have, but come on, retail price? That is crazy!

Does anyone have some suggestions for me?

Thanks a lot!

Okay, don't pull the A List customer card, or the I've been a customer for 5 years card.........How about this, on the website it shows the HR20 + 5 LNB dish for $199!!!!!!!! So, tell them that, see what they say to counter that, and then say "I don't need the 5 LNB dish, so how much is that worth to you guys?" That dish is worth something, right? Maybe the best they do for you is $149:confused: Then, try to ask for some relief through programming credits?

[SDizzle]

Call the regular number and when Chatty Kathy asks what you want say you want to cancel, that will get you to retention. Maybe you'll get lucky and get a CSR in a nice mood to make a deal with you.

That works too:) Seriously! I had a CSR tell me that they have an "allowance" of how much credit they can give in a day:p So, getting a gal in a nice mood is the best.

Also, I find the females are more willing to give it up, then the males....................I mean credits not what many of you are thinking:lol:

[pearkel]

Were they honest with you by saying you will not get a new HR10-250, it will be the HR20? Or were you lead to believe that you would get the HR10, but, you know better?:)

Naw I have done enough reading to know that I wasn't going to get a HR10 and she didn't really say one way or another! I wanted to try and get an HR20 just for the cincinnati hd locals, but they had just given me the HR10 free last June so I didn't want to try and push my luck with them and negotiate for the HR20. The only pressure I had to give was just keeping my HR10. I am also a "mover" so this is another reason I went this route so I can self-install without having to try and tell the installer where to come instead of address on the paperwork like last June.

Looked online tonight and it says that it has shipped!

[Dragon23s]

I have been a D*TV customer since Nov '04 with a 1 SDTV Tivo receiver and 2 standard receivers. After hearing about the deals that are being handed out, should I try to get the HR20 HD DVR even though I still do not have an HDTV?

I am considering buying an HDTV sometime this year, so is now the right time for me to upgrade or should I wait until I have the HDTV?

[Mano2k1]

Should I call back and try an renegotiate?

[Sominex30]

I have been a D*TV customer since Nov '04 with a 1 SDTV Tivo receiver and 2 standard receivers. After hearing about the deals that are being handed out, should I try to get the HR20 HD DVR even though I still do not have an HDTV?

I am considering buying an HDTV sometime this year, so is now the right time for me to upgrade or should I wait until I have the HDTV?


I am in the same boat my friend! We have had DirecTV for over 10 years now. We have 4 receivers here, and 1 tivo, and another 2 receivers at our place in FL.

Well I am ready to make the jump to HDTV! I am waiting till my car is paid off first (3 months), then I am going to go to BJ's and get the Vizio GV42L LCD! :)

I think I may actually call DirecTV in the next month or 2 months and see if I can get the new dish, HR-20 and installation for free. Assuming I can, I'll schedule a date that will be shortly after or before I get the new TV.

And since I am waiting, the price on the TV may go down too!

[vwman18]

I think my install may be borked. My account has already been charged for the install of the HR20. I placed the order on Jan. 28 and was told the the install would be on Feb 11. I checked the website a day later and saw my order was "Unscheduled". I called about this and was told I'd have to wait 72 hours until the order was completely processed and in the system. They could give me no further information. Today, Feb. 1 it still shows as "Unscheduled". I'm not thrilled, and I'll be calling tomorrow to confirm my appointment.

[khutch]

First off, I want to thank all those who posted before me. Without them, I'd be paying $199 for the HR20. I'm now paying about $12....

I spoke to a person in retention, and they first told me it was $199.

Then, they "offered" me 3 payments of $66.33 instead of one payment of $199. Hey... thanks....

Finally, they offered to pay the first payment, and I'll pay the second two payments (for a total of $132.66), but I'll get a year of HD programming for free ($120). So, in the end, it'll cost me about $12.

Install is scheduled for Sat, 2/17. I'll report back then...

[aa0606]

after calling into the "regular" front-line csrs and only being offered the hr20 and dish install for $249, i called again last friday into retention.

a very friendly and pleasant-sounding csr offered me the receiver and dish install for $199 over 3 payments as others have mentioned. i asked if that was the best she could do and she offered the 1 year free hd service. i again asked if that was the best she could do and she threw in an additional $10/mo programming discount for a year. at that point the credits were more than covering the $199 so i was good.

i asked about purchasing a 2nd hr20 since we have 2 hdtvs. she said i could buy the 2nd now for $299 or wait 6 months and get it for $199. i asked if she could do anything for me if i went to Best Buy and purchased it myself. She said she would note my account that when I activated the 2nd hr20 to give me another $100 credit. I still had about $220 in best buy gift cards from the holidays so that sounded good as well.

my install was originally scheduled for 3/16, but a couple days later i was able to reschedule via directv.com for 2/16.

also, best buy currently has a 12% off coupon for reward zone members that will work for directv hardware. you should be able to find the coupon at techbargains.com

[heyjude]

Call the regular number and when Chatty Kathy asks what you want say you want to cancel, that will get you to retention. Maybe you'll get lucky and get a CSR in a nice mood to make a deal with you.

Thanks a lot. I got a nice CSR in retentions this afternoon.:joy: :joy: Without too much work, I got an HR20 for $199 plus $10 credit per month for the next year. So I end up paying about $100 for a second HR20. Not as good a deal as some, but it works for me. Now to just get the install date change trick to work.

Thanks for the help!

[etchasketch]

Please to be aware: due to the approaching Holiday (and since too many figure out that A list = just a list), duhrecTV © has changed scoring program to the heart system. No, we don't know why, just something new down the chain of command (and to keep you wheedlers guessing).

After Valentines Day we will be going with the lung scoring system, soon to be replaced by the toes scoring system. Incidentally, every time you call a CSR and DO NOT accept the order offer we deduct one heart, lung or toe (retroactively). So, for those of you just shopping, you might want to wait and call post toe (assuming most of you have more toes than hearts, etc.).

Meanwhile, pre Valentines Day, since so many wonder what to say, hoping for some magic words to get their way ... it doesn't matter boys and girls. You want a deal? Send Ethel (*) a nice big box of chocolates! Otherwise, you are just another brick in the wall ...

And, thanks for choosing duhrecTV ©

e

(*) http://www.dbstalk.com/showpost.php?p=810256&postcount=1121

[vandi]

I called in yesterday and got 2 HR20's, 5 LNB dish, install and $15 off monthly. No cash to DTV for the gear, they were interested in keeping my business.

:hurah:

I think they like me, I've been a customer since 1997.

--Vandi

[etchasketch]

Harumph ... all right vandi, you got the memo, sent to all the CSRs, right? Please refrain from posting here and teasing these good folks who pay your salary (per corp policy).

If this outrageous baiting continues we will track you down (ve have vays Juneau) and will on positive ID revoke your key-card to the employee washroom (IOW, stand down now or bring a leg-bag tomorrow ... twill be a long day answering the phone cue).

Be assured duhrecTV © does not give anything away. We now return you to your regular programming ...

Carry on,
etch

ps - we don't like one sub more than the next ... we like you (no we don't) equally, every (billable) month :hurah:

[vandi]

Harumph ... all right vandi, you got the memo, sent to all the CSRs, right? Please refrain from posting here and teasing these good folks who pay your salary (per corp policy).

If this outrageous baiting continues we will track you down (ve have vays Juneau) and will on positive ID revoke your key-card to the employee washroom (IOW, stand down now or bring a leg-bag tomorrow ... twill be a long day answering the phone cue).

Be assured duhrecTV © does not give anything away. We now return you to your regular programming ...

Carry on,
etch

ps - we don't like one sub more than the next ... we like you (no we don't) equally, every (billable) month :hurah:

ROFLMAO

That is a riot. Rest assured i don't work for them. I actually called in to cancel and move to TimeWarner. Told the CSR (truthfully) that I wanted to give them an opportunity to keep my business, he could no do anything woth a darn and transferred me to retention .... whom I had never spoken to before and told the gentleman there the same thing. First thing he came forth with was the 2 HR20's which to me put them in the game but still more than TimeWarner with bundled service. He then offered to knock $15 off a month as a comp since I can't get the price advantage of bundling DSL with DTV.

I think the difference here is that I wasn't "looking for a deal" I was genuinely calling to cancel if they didn't come to the table.

BTW found this place as a reference from the tivo community forum.

[Mano2k1]

Even though they haven't installed my equipment and I took a deal, is it too late to call them an renegotiate or cancel? I took the $199 HDDVR, 4-months HD and a few months of premium. Now I feel slighted.

[steelgtr]

. I only got a response after I told them that AT&T was offering a bundle with free DishNetwork for a year.

The odd part was that I didn't have to say more than AT&T and DishNetwork. Mike

Mike

What is the ATT/Dish deal? I'd like to know the details before calling :)


thx

bob

[jimstick]

I bought my HR-20 from Best Buy (shipped to my house within a week) for $99 since they gave me an instant $200 rebate for buying my HD TV at the same time. New 5 LNB dish and installation (including running a second line to the HR-20's second tuner) were free. Also got $10/month off HBO (=$2/month) for six months.

Did you have to sign up for 2-year commitment?

[farmdwg]

Here is what I got from DirecTV. Mind you that there is a shortage of the units and mine won't be installed until March 30th.

- $99 for the box
- 4 months of free HD Programming
- 12 months of $10 off the bill

Any thoughts on how I can get my install date upped? I've been a subscriber since 1999.

[Mano2k1]

Here is what I got from DirecTV. Mind you that there is a shortage of the units and mine won't be installed until March 30th.

- $99 for the box
- 4 months of free HD Programming
- 12 months of $10 off the bill

Any thoughts on how I can get my install date upped? I've been a subscriber since 1999.

That sounds like a good deal to me. I would call and say you are going to cancel.
Maybe that might speed things up.

I cannot get anyone to say if I can renegotiate what I was offered and took.

[phodg]

I called yesterday. Currently I have 3 DirecTiVos. They offered 2 HR-20's for $199 each, free install and $20 off per month for 6 months.
The third HR-20 would be $299.
Does this sound like a reasonable deal or should I call back and ask for more ?

[etchasketch]

Mano2k1:

After reading everyone else's post maybe I was too nice.

Should I call back and try an renegotiate?

Even though they haven't installed my equipment and I took a deal, is it too late to call them an renegotiate or cancel? I took the $199 HDDVR, 4-months HD and a few months of premium. Now I feel slighted

That sounds like a good deal to me. I would call and say you are going to cancel. Maybe that might speed things up. I cannot get anyone to say if I can renegotiate what I was offered and took

Uncle, uncle, stop, stop ... you're killing me :nono:

Uh, sure, what's a half hour between friends? CSRs are paid by the hour :nono:

Understandable. You took the worst deal yet -- providing snickers at the water cooler :nono:

Yes, try to renegotiate. Suggest you do the same on gasoline bought in the last month too :nono:

Maybe you just need the right friendly CSR to hep a fella out. vandi? Hello vandi? We got anuther one asking about last weeks blue light special on aisle 23. Fix 'em up with all the usual A-list five-heart perk-plan, hey?

And, thanks for choosing duhrecTV © ...

Or not, we don't care, we're [just like] the phone company :blowout:

etchasketch

[pro710hd]

So does anybody know what the AT&T/DISH deal is?

[Mano2k1]

hey etchasketch, just needed some positive reinforcement.


I called back and this is what I got:
$ Free HD DVR upgrade

$10 off for a year month bill

HD package free 1 year

3months all movie channels

$5.99 DVR service 1 year

[vandi]

Mano2k1:


Maybe you just need the right friendly CSR to hep a fella out. vandi? Hello vandi? We got anuther one asking about last weeks blue light special on aisle 23. Fix 'em up with all the usual A-list five-heart perk-plan, hey?

etchasketch

hahahahaha

Truly a riot.

Probably too late for you. You could call and cancel then see what they will do for you but odds are it you missed the boat.

I called in and was prepared to leave Dtv, I even had a package picked out from TimeWarner.

[vandi]

hey mano,
looks like you may have trumped me for the blue light special. Wonder if they would throw in movie channels and drop the price for me. :hurah:

Seriously ... not gonna rock the boat at this point, they gave me what I was looking for and in this great land of capitalism that is all I can ask for.

[Mike Bertelson]

Mike

What is the ATT/Dish deal? I'd like to know the details before calling :)


thx

bob

The deal was DishNetwork 12 months free (not sure which package but must be the basic one) bundled with AT&T local and longdistance. It will come all in one bill, phone and dish combined. The other package was for local/long distance, dsl, dishnetwork for I think $99/mo(again probably basic package). I live in CT so I don't know if these apply outside this area but they probably do (or something similar). The offers change on weekly/monthly basis so when my wife and I saw the commercial we decided it was time act. If your are looking compare(or to have some leverage), go to AT&T website or what ever your local carrier is.

By the way, got my HR20 and dish last Friday. My 42" plasma is a happy camper. Small installation issue but is all worked out in the end.

Mike

[murph3699]

My situation has been quite an ordeal.

When I upgraded to the H20 last February, I was told by retention that because there was no Mpeg4 capable DVR available, I could trade it in later for free. A couple of months ago, I called to accept that offer. Retention told me that no offer was made, and I could have the HR20 for $299. I told them no thanks and I'd wait for prices to come down.

I called last month to order the protection plan because my dish needed to be realigned, and was offered programming credits for my trouble. I accepted them (free HD for four months and ten dollars off HBO for six).

In the meantime, I found out that a co-worker was able to get an HR20 for free by swapping out his H20. I called D* and told them this and the best they could come up with was $150. They also informed me that the previous csr never gave me the credits, although it was noted on my account.

I'm into my second billing cycle since I accepted the credits and nothing has been added to my account. D*'s customer service is has gone downhill in the last year. I'm hoping that Fios finally gets installed in my town in the next year so I can dump D*.

I'm going to give them a call in the next day or so and if they refuse to at least add the credits they offered me, I'll cancel my premium services. I'm not in a service agreement anymore so I'll just wait for Fios.

[Mano2k1]

hey mano,
looks like you may have trumped me for the blue light special. Wonder if they would throw in movie channels and drop the price for me. :hurah:

Seriously ... not gonna rock the boat at this point, they gave me what I was looking for and in this great land of capitalism that is all I can ask for.


I found this site through the Tivocommunity and you all have been a bunch of help!

[Sominex30]

I emailed D* yesterday afternoon and told them how great their service was, and I was looking to make the jump to HD. I told them Comcast is offering better intro rates and free equipment, but of course their customer service sucks! So I asked if they could do something to help pay for the costs of getting an HR-20 and installation. I'll keep you guys posted!

Thanks for everything thus far... I've gotten some great advice here!

[pro710hd]

I'm scheduled to get an upgrade on my bedroom SD receiver to HR20 and 1 standard HD box (h20 I think) for my sons room. My family room projection TV is served by my purchased HR10-250 box.

2 questions:

1) Will I be able to continue using my HR10-250 and get the new HD channels once they're launched later this year (rep told me I would but I don't trust that answer)??

2) They didn't give me an install date. Logged in to DIRECTV.com and sure enough shows "unscheduled". Should I click reschedule button and select date or call the 888 number they gave me?

[Sominex30]

OK- :(

A CSR called me back and here is what happened (I didn't get a good offer.... yet):


She was very nice and friendly when she called. She told me she was calling in regards to my email I had sent. She told me since I was an "A List" customer, I was getting the "$199" deal. She said she could break that down into 3 payments, and also upgrade my other receivers in the house. I told her I just wanted to the one DVR upgraded and the other receivers could stay as they were.

I asked her if she could do anything else to help with the cost, and she offered me $10 off a month. She said that was all she could do, but she would note my account and gave me a phone # and pin # so I could call in to talk to someone without being put on hold.

I just don't want to pay out $199 for something I can get for free. I didn't say I would cancel my account or threaten to "switch to cable". I will try again next week or a little later. She did say they were going to start to have an equipment shortage soon so that I should hurry. But now that I think about it, if she gives me $10 off/month that will basically just pay for the HD. So I won't be "saving" anything of the cost of the unit.


Any suggestions, critiques or advice?

[The Specman]

OK- :(

A CSR called me back and here is what happened (I didn't get a good offer.... yet):


She was very nice and friendly when she called. She told me she was calling in regards to my email I had sent. She told me since I was an "A List" customer, I was getting the "$199" deal. She said she could break that down into 3 payments, and also upgrade my other receivers in the house. I told her I just wanted to the one DVR upgraded and the other receivers could stay as they were.

I asked her if she could do anything else to help with the cost, and she offered me $10 off a month. She said that was all she could do, but she would note my account and gave me a phone # and pin # so I could call in to talk to someone without being put on hold.

I just don't want to pay out $199 for something I can get for free. I didn't say I would cancel my account or threaten to "switch to cable". I will try again next week or a little later. She did say they were going to start to have an equipment shortage soon so that I should hurry. But now that I think about it, if she gives me $10 off/month that will basically just pay for the HD. So I won't be "saving" anything of the cost of the unit.


Any suggestions, critiques or advice?

Definitely call back and go through the CSR Roulette. Your going the same route I went. In the end, if you get to retention I have to believe you can do better. Don't threaten them. Just be cordial and tell them you're just trying to get the best deal possible, and will go that route.

Also, $199 is no different than what you can get online as an A-list customer. I also was given the option of breaking it into 3 payments.

Give them a call and see what you can get.

[murph3699]

I called again today and got the HR20 for $150 with free s/h. They also gave me $10 off HBO for six months and waived the DVR fee for a year. In the end that makes the final cost for me a whopping $18.12. I did have to commit to a two year agreement and HD for a year, however.

I guess we're a little backed up in my area too. My install date is for March 1st. My friend's brother-in-law is an installer w/D* so I may give him a call to see if he can move my date up a little. He did my original install last year and did a great job.

[Ruffread]

My HR20-700 and 5LNB dish will be installed on Feb 25th. Cost was $99.00 plus tax minus $10.00 programming for 6 months, and minus the $5.99 DVR charge for 1 year. A new 2 year commitment required. Now that is good service! My H20 needs to be reset just about every day. It is slowly dying.

[Tezzel]

I called and was given the $199 deal, I told them I would think about it and call back later. When I called back the offer was now $99 and hd service for a year.They are scheduled to install Feb 15th

[Sominex30]

I called and was given the $199 deal, I told them I would think about it and call back later. When I called back the offer was now $99 and hd service for a year.They are scheduled to install Feb 15th

Very Nice! Was this with a regular CSR or someone in retention?

[HarleyD]

I ordered my HR20 last night.

I got the $199 deal offered, same as I could have gotten online.

After about 25 min of talking and getting nothing I asked for retention.

After about another 15 minutes I still paid $199 but got the premium channels for a couple of months for free.

Not the best deal I've seen here but I'm not very good at being manipulative or making threats and I decided going in that barring something extraordinary I was only going to make one phone call.

They'll be out to install the dish and box on March 7. That's OK because my new HDTV (Panasonic TH-58PX60U) won't be here for probably a couple of weeks anyway.

I would have been thrilled to get a better deal but I'm not going to bemoan not getting treated better than everyone else either.

It's done.

Now if the flippin' box doesn't behave they may end up needing to give me a lot more but let's see what happens first.

[Tezzel]

On my call back I talked to retention. I just told them how I see alot of people are getting better offers than $199, couldn't they do any better?

[Slackjaw]

Thanks everyone for the valuable information. I just made "my deal" with DirecTV. Without the experiences from people here I would have paid a lot more I'm sure.

So I am a long time (1997) customer with Total Choice plus locals, HBO, and two R10 DVR's. I'll say it now...I'm sure I will miss Tivo.

This was my third call today playing CSR roulette. All three calls to the main front lines ended up with a hundred bucks off of one receiver, and that was all. So today I asked to be set to retention.

I spoke with an extremely helpful and seemingly sincere retention agent. After explaining how Comcast had just purchased Adelphia in my area and are basically offering free HD, I was considering making the jump. The truth is I probably wouldn't. I've been very pleased with the service that DTV has given us over the years. No complaints. Not one. Well except maybe parting ways with Tivo.

So without any threats or dodging, my deal is this.

Two new HD DVRs, $299 each. $19.95 "handling fee". Free install and 5 way dish.

$250 instant credit
$15 monthly credit for a year
$15 credit to cover "taxes"? (didn't even ask for this one)
All premium channels and sports package for two months.

I of course keep my R10's that will hit eBay mint condition in the original boxes.

So all in all I think it'll be a wash.

I think I did okay. I'm happy with it.

[hoopsrgreat]

I got an install date (northern ca. ) for April 4. I went to the site and got that bumped up to late Feb. If I can just go to the site an dbump up my date that easy, why doesnt the install people at D* just give me that date to begin with??

Thanks

[cdavis0720]

I got an install date (northern ca. ) for April 4. I went to the site and got that bumped up to late Feb. If I can just go to the site an dbump up my date that easy, why doesnt the install people at D* just give me that date to begin with??

Thanks

I've found that at least in my area scheduling the install doesn't really mean a whole lot. I had gotten a basically free upgrade from D* and was given an install date of 2/8/07. I went online and moved that date to 1/17 on the 16th, I got a call from Ironwood to rescedule claiming they did not have the equipment. Okay got rescheduled for 2/7/07 figured no big deal I was back where I started. On 2/7 I had a 8-12 window and at 10:30 Ironwood called me to reschedule AGAIN claiming lack of equipment. I refused to reschedule with them and called D* .... by the end of the phone conversation I basically got so frustrated that I ended up cancelling the upgrade totally. I will be adding an OTA antenna for HD locals and continue to use the hr10-250 for now. I'll wait and see what happens regarding D* claims of new channels and what the availability of the HR20 is at that point. To be honest I am also considering switching to Comcast but staying with D* for right now.

[stiffi]

I'm scheduled to get an upgrade on my bedroom SD receiver to HR20 and 1 standard HD box (h20 I think) for my sons room. My family room projection TV is served by my purchased HR10-250 box.

2 questions:

1) Will I be able to continue using my HR10-250 and get the new HD channels once they're launched later this year (rep told me I would but I don't trust that answer)??


You will not be able to pick up any "new" HD channels with the HR10-250.

[biz]

I called again today, was a little more aggressive without being obnoxious about asking for the best deal, mentioning the DISH deal.

1. got to regular CSR she said 299 less 100 rebate, free HD for 4 months
2. after transfer, got account activation, she could offer no deal. (dunno why I got sent there)
3. after another transfer, to custom installation. She could offer no deal, assured me if she could she would. Said they don't know when 'deals' are coming, could happen in middle of day.

Wanted to leave work, so didn't try retention on that call. Will go to them directly next time.

[HDTV-newbie]

Hello,

I just want to say thanks for all the valuable information here, it has helped me to negotiate a great deal with D*. Granted I had to call 3 times, but it was worthed (BTW I would have never called more than once without the information here).

Here are my results per call

1st Call - 299 - 100 Instant credit - 10x12 Months= Total cost after a year $79
(The 299 was split in 3 payments and the 100 credit was for first payment)

2nd call - They gave me another -5x12 month = Total cost after a year $19

3rd call - They waived the second and third 100 paymendt = Total cost after a year
- $181 (Yes, they will actually give me 181 dollars for upgrading, in other words if I call and cancel the order it will cost me 180 dollars over a year!)
This were the 2 arguments I used on my third call

- Dishnetwork offers free HD DVR and eventhough I'm happy with D* for 300 savings I will inmediately leave D*!!
- Over the past 5 years, I have spent at leat 3.5-4K with D*

Retention rep, basically agreed they didn't want to loose good customers over a pice of equipment and gave me the extra 200 credit, my call with retention department didn't last more that 10 Min (Maybe 5)

For this 2 work, you need to be A) Customer for at least few years and B) Have a always had a good standing with D* (i.e never late payments, etc)

Please be polite with them, don't threaten them, just explain your situation, they are consumers too and understand your point of view. So if you have A) and B) above you will end up getting a good deal (Granted it may take 2 or 3 call, let's say 30 Min, but those 30 Min made (Save) me at least 300). If you know of another way of making 300 in 30 Min let me know I'll be interested in working for you :)

Good luck on your deal hunting with D*
Cheers
HDTV-Newbie

[Cerus]

I too am in the process of trying to get a better deal on the HR20. So far I've been offered the standard $299 price, no credits. Then on another call I was offered a $50 credit towards my bill (would still have to pay the $299) and the latest offer was $199 and 3 monthly payments. I wasn't able to get any kind of programming credits from the last rep.

It is getting better but I've yet to speak to retention. I've only recently gotten one free R15 and one I had to pay $99 for so I'm trying not to push my luck. But with the R15 having the bugs it has and my lack of faith in their statements of an update I'd like to get rid of at least one of them. I'm debating now whether or not to play the CSR roulette again or go straight to retention. I'm not sure if they would offer anything better but the last rep I spoke with did seem to change his tune once I mentioned the nice deal from Dish Network.

I'm trying to be as nice as possible and "dumbing" myself down rather than being so firm and direct as before. I've played myself as the hesitant shopper who's not really sure what he wants to do or what he wants. It seems to be paying off so far. I think DTV reps like dealing with people they feel superior too. :rolleyes:

[HDTV-newbie]

I too am in the process of trying to get a better deal on the HR20. So far I've been offered the standard $299 price, no credits. Then on another call I was offered a $50 credit towards my bill (would still have to pay the $299) and the latest offer was $199 and 3 monthly payments. I wasn't able to get any kind of programming credits from the last rep.

It is getting better but I've yet to speak to retention. I've only recently gotten one free R15 and one I had to pay $99 for so I'm trying not to push my luck. But with the R15 having the bugs it has and my lack of faith in their statements of an update I'd like to get rid of at least one of them. I'm debating now whether or not to play the CSR roulette again or go straight to retention. I'm not sure if they would offer anything better but the last rep I spoke with did seem to change his tune once I mentioned the nice deal from Dish Network.

I'm trying to be as nice as possible and "dumbing" myself down rather than being so firm and direct as before. I've played myself as the hesitant shopper who's not really sure what he wants to do or what he wants. It seems to be paying off so far. I think DTV reps like dealing with people they feel superior too. :rolleyes:


Cerus,

Go straigth to retention, on my last call the first person that answer my call, after I explained the situation, she simply told me "I have no power to offer you a better deal than what you already have, let me put you through retention"

Retention is where the real deals are made!

Cheers
HDTV-newbie

[Cerus]

Cerus,

Go straigth to retention, on my last call the first person that answer my call, after I explained the situation, she simply told me "I have no power to offer you a better deal than what you already have, let me put you through retention"

Retention is where the real deals are made!

Cheers
HDTV-newbie

That's what I figured..I'm just trying not to push my luck as I said since I'm still a fairly new customer. I made sure the last rep documented the offer in case I couldn't get anything better I would at least have that. It's not a bad deal, just a bit much on top of my current monthly charges. I didn't specifically ask for anything, only a "better deal" If I could get a few months of HD free and another $50 off the receiver I'll be a happy camper. I'm not getting my hopes up for anything more than that. I'll let ya guys know how it goes on my subsequent calls.

*EDIT* I decided to go ahead and try again tonight. I just got off the phone with an older male retention rep and he couldn't do anything better. He did inform me that it would include 4 months of HD service for free but nothing better on the HR20. I agree with others that the female reps tend to budge more so I'm going to try again in the am.

[chris1207]

I got mine free by talking to customer retention and it is a a replacement to an old 8 bit DTV box I got free at Best Buy 6 or 7 years ago and I removed one receiver from the bill too. I explained that Time Warner had just come to town and had offered to convert me to cable for free including a free HD DVR ;) . My monthly run rate is <$75 and have be a customer for just over 10 years. They also tossed in several months of free HD, HBO for $2/mo for six mos. and a $5 credit for the next 12 mos. just for asking.

[Sominex30]

Are the deals starting to dry up?

I wanted to wait until May, but perhaps I'll try this month or next before things dry up.

[Quickone]

not to be a kill joy, but this thread has gotten real beefey. Earl says that d* monitors this board, not a great idea to be showing all the offers, of course they are going to tighten down the deals

[texas arsenal]

The only deal I got was 4 months of HD service free and the 19.95 "handling fee" waived.

[jimb726]

not to be a kill joy, but this thread has gotten real beefey. Earl says that d* monitors this board, not a great idea to be showing all the offers, of course they are going to tighten down the deals

I would tend to agree with you here. I think that anyone reading through this post is going to see that with just a little work and a little more luck, they can get their HR20 for 99.00. Than if you happen to get right into retention and be in a situation where your remaining commitment is 6 months or less, it is quite easy to get it for free. I think the problems comes with the fact that people who have been with D* for less than a year are now calling in trying to get the deals that people who have been with D* for 10 or more years are getting. I would hope that the D* CSR's are starting to realize that it might be more important to try to keep the guys who have been around for 5+ years and who have no commitment left, that to give away the house (figuratively speaking) to someone who is still locked into a commitment for a year. Also I think one of the other issues is the fact that with each software release the box is getting closer to stability (before anyone flames me, I know that for some people there have been mixed results as far as the updates) so they are moving the boxes without a lot of effort. In other words why give away something that people will pay for, and if they want the HD Locals and expanded HD offerings will have no choice but to switch?? Just my 2 cents.:grin:

[HDTV-newbie]

not to be a kill joy, but this thread has gotten real beefey. Earl says that d* monitors this board, not a great idea to be showing all the offers, of course they are going to tighten down the deals

Quickone,

That was one of my fears when posting what I got.... But as I saw everybody posting I assumed it was safe.

In my humble opinion, having the D* folks that monitor this forums tighten the deal because of what is being said here will be really sad (Maybe even inmoral).

They also need to be objective about this forum, what percentage of D* subscribers read this forum only 5-10% Max? So Not "everybody" is aware of the deals mentioned here, furthermore we (the forum users) are very likely to have some of the higher monthly bill with D* (We like TV so we are likely to have many premium services, international packages, many tv, etc). SO do they really want to loose some of their best paying customers??

But at the end of the day, it is not only what is being said here that force them to give good deals but also their competition... A good amount of posters on this forum were ready to leave D* if they didn't get a deal, after all it is true that Dish and Cable companies (Now also FIOS) give HD DVRs for free with very agressive programming pricing to lure customers!!!

Finally this is the truly nice thing about capitalism, the market wil decide what is fair to pay for this and other services!! If price it too high they loose!!

Cheers
HDTV-Newbie

P.S. I promise to have shorter postings on the future :lol:

[oenophile]

Admittedly newbie-sounding question here (made only after reading posts and searching to no avail):

I'm actually not trying to get the best deal, I'm just trying to get a standard deal (whatever is reasonable is fine), but I'm having trouble even getting correct information when I call. For example, I called the customer retention line (the 800/824-9081 number) and when the person I spoke with just told me they weren't sure whether the deal was a 1yr or 2yr commitment with the HDTV package.

Q: What number should I call, who should I ask to speak to in order to get the 5LNB and HR20 and to get the best reasonable package/deal? If I had the right line, what do I say to get to the right people? What menu options?

Again, apologies for the newbieness of this, but I can't seem to get a person who even knows what the basic policies are. Thank you.

[AlbertZeroK]

Admittedly newbie-sounding question here (made only after reading posts and searching to no avail):

I'm actually not trying to get the best deal, I'm just trying to get a standard deal (whatever is reasonable is fine), but I'm having trouble even getting correct information when I call. For example, I called the customer retention line (the 800/824-9081 number) and when the person I spoke with just told me they weren't sure whether the deal was a 1yr or 2yr commitment with the HDTV package.

Q: What number should I call, who should I ask to speak to in order to get the 5LNB and HR20 and to get the best reasonable package/deal? If I had the right line, what do I say to get to the right people? What menu options?

Again, apologies for the newbieness of this, but I can't seem to get a person who even knows what the basic policies are. Thank you.


Well, a DVR, HD or otherwise, is a 2 year commitment. A standard reciever is a 1 year commitment.

You should talk with someone in installation or Retention. If you don't get someone who knows what they are doing, hang up and try again. The sad part is that at the price they pay these people, it's hard to find someone who actually has alot of high end equipment. But I've been able to find some decent people who have atleast a clue. But your best bet for advanced information is right here.

[pro710hd]

I have an install date of February 23. I logged into Directv.com and tried to reschedule but it gives me an error. Is there a way around this to move my date up?

Oh, and will my old HR10-250 pick up all the new HD channels when they launch later this year? Otherwise, what good is it to hang onto the old units?

[oenophile]

You should talk with someone in installation or Retention. If you don't get someone who knows what they are doing, hang up and try again. The sad part is that at the price they pay these people, it's hard to find someone who actually has alot of high end equipment. But I've been able to find some decent people who have atleast a clue. But your best bet for advanced information is right here.I did wind up talking to a very nice person and got a deal that I'm happy with. The trick was I specifically had to ask for "customer retention" -- I had thought that just dialing the "customer retention" number in the undocumented installation guide would get me there, but--know it is obvious in retrospect--I had to specifically ask to get there. Thanks for chiming in.

[newsposter]

http://www.mercurynews.com/mld/mercurynews/news/columnists/16660402.htm

My husband is gravely ill with cancer, and he is a gadget junkie.

His body may be weakening, but not his love for the latest and greatest.

He is now mostly bedridden so we bought a high-definition television.

I called DirecTV regarding installation of a new dish and a high-definition digital video recorder.

I was told no installations were available till March 22.

I burst into tears and said my husband could not wait till March 22.

Within two hours, a truck from Ironwood Communications, the installation subcontractor for DirecTV, was at our door.

[wkcats]

I got my 10-250 last april with the ota antenna.I paid about $379.I called cust. service yesterday about an upgrade to the 20 with the 5 antenna.they offered me
the $99 deal for best customers.I said I would think about it.today I called
after reading this group.the cust rep said $199 and we said what was told to us yesterday and could they do better.after a brief conversation I asked for retention.they after a while gave me a price of $199 plus the $20 handling fee.
with tax its $237.29 with a 2 year commitment. I am getting a $100 credit 4 months hd access free
and $10 off hbo for 6 months.if you count the credits it comes to $33.29.
I still think if I bargened more I would do even better but im not a great bargener.

[Cerus]

I have an install date of February 23. I logged into Directv.com and tried to reschedule but it gives me an error. Is there a way around this to move my date up?

Oh, and will my old HR10-250 pick up all the new HD channels when they launch later this year? Otherwise, what good is it to hang onto the old units?

As far as what I've been told, the old receivers will not work with the new sats they are launching for more HD channels.

[harsh]

So without any threats or dodging, my deal is this.How does lying to DirecTV about your interest in Comcast's "free" HD not constitute a threat?

[finaldiet]

2 HR20's for $99 with dish and install. Thought I could probably get more but am satisfied with what I got. DTV has been fair with me in all my dealings with them. I get to keep my HR10 which I may sale or just keep around for OTA channels.

[finaldiet]

As far as what I've been told, the old receivers will not work with the new sats they are launching for more HD channels.

You are right. Your can only use it for OTA channels as it is a HD tuner.

[rpl47]

Has any1 received a piano black HR20 like the one shown on D*'s website?

[Skypalace]

I got 2 HR20's for 99 + 199 = $298, but with $312 in credits/savings over the next 12 months.

$120 - 12 months of $10 off my basic service package
$60 - 6 months of $9.99 off my HD package.
$60 - 6 months of HBO for $2 versus $12 (I already subscribe to HBO)
$72 - 12 months of $5.99 off my DVR fee
----------------
= ~$312. So about a wash, I'll probably end up paying some with taxes etc, but I'm not complaining.

I was totally honest with them - I called the retention# but since I didn't have a PIN, it went through to a regular rep. I told them I now had two HD displays and wanted to upgrade my service to HD, but am not sure if I should stay with D*, or check out Dish or Comcast, both of which had interesting looking flyers I recently received. She asked 'so you might go with one of them?' I said maybe, and I was talking to a retention rep about 3 seconds later.

I said I needed two HD DVR's, mentioned I liked D* and had spent about $5K with them in the last 5 years, but the Dish and Comcast deals looked pretty good, with interesting deals as well as amount of HD programming. The rep started with $199 for the first receiver and $299 for the second, I said they'd need to do better than that, and we went from there.

The retention rep did their job well - came up with a deal that made it easy for me to stay on as a happy customer and not bother trying out the competition. Install scheduled for next week (need to upgrade to the 5 LNB dish). Let's hope it goes well, and I don't have any major problems with the HR20's.

[pmcolman]

Posted this over at tivocommunity and Earl asked me to post it here:

For those of you that are worried about the $399 price go ahead and stop worrying. D* just called me and apologized for the $399 mix up and told me that since I have a leased HR10 they will and should be swapping it out for a leased HR20 free of charge. I just looked at my account and the work order reflects this. So in short it looks like D* will live up to their promise of swapping out the HR10 for the HR20 free of charge. Now if you own your HR10 then you will have to pay $399 to get a HR20 if you want to keep your HR10.

A couple of weeks ago, DirecTv CS offered me the HR20 (and a 5 LNB dish and installation) for $99 total, and I could keep my owned HR10.

I placed the order, but when I started asking questions and a DirecTv TS engineer fessed up on the unreliability issues, I cancelled the order.

Like many here, the install date was nearly three months out, box availability was poor, and only one installer services my area (Washington DC metropolitan area), if you can actually believe that story.

All in all, it isn't worth it just to get three HD locals (my reason for wanting to upgrade).

[Steve Robertson]

I am a 11 year customer with ST and CFB plan. I am having trouble with a DST 3000 that I have had a few years so I called the office of the president was originally offered a standard HD receiver to replace mine. I then got into this 2 year comitment thing and told her that I was think about switching providers because of it. So we kept talking and in the end I got 2 HR20's and a 5LNB dish for 19.95. I then mentioned how I was very disappointed in the 99.00 SF package and that was something I would never pay for. She said that she couldn't waive it at this time but to CB at a latter date and they would remove that as well.
So I am pretty happy with what I got I just hope the boxes are better than I have read about.

[ROYLIVE]

After looking at all the information On this thread I decided to call D* and see what I could do.

Called and talked to a CSR and asked about new price increases and when they would be effective (March Billing). Asked what A list meant and he told me. I asked when I joined and found it to be Dec 95. I then said that I was interested in getting HD and also perhaps upgrading my program and because of the competition for HD would like to talk with Retension to see what the best deal would be.

He transfered me and I talked with a very nice lady. She kept telling me that I had been with D* for a very long time and they did not want to lose me. She asked what I wanted to do. I said that I would like to get an HR 20 with no cost - she said I could have it for three monthly payments of $63.33 and they would credit my account for that amount each month. This included a new dish and installation. I said I would like to talk about my programing.

I had Total Choice Plus monthly and the Sports Monthly. I said what can I get as incentive to move up to Premier. We finally agreed to upgrade and I get HD free for 12 months ($120) and $20 credit for 6 months on Premier ($120).

Overall effect is to increase my monthly bill by about $40 but I got a new HR 20, new programming and $240 off my bill.

I think I did real well and want to thank all those participating in this site for all of their good advice and information. Without it I would not have done so good. -

THANKS :) :) :) :)

[Cerus]

Just a little update on my HR20 deal hunting. I was working on a R15 PPV ordering issue the other day and eventually was transferred to tech support so they could go through the troubleshooting. We were just chit chatting as she was setting up the replacement and service call and I had mentioned how the direct sales rep had pretty much lied to me about everything when I signed up. I told her I was thinking about recording all my future phone calls to avoid any more broken promises. She told me that most calls are recorded so I brought up my frustration of all the false promises that were made to me on sign up.

Particularly how the protection plan was a waste and wasn't needed and that new customers could receive a free HR20 upgrade after 30 days. This obviously is a bunch of bull and I was unable to get D* to honor the deal. I was able to get a new HR20 for $199 with 3 monthly payments and I went ahead and placed that order the day before. The tech was quit miffed about all the lies I was told so she decided to notate my account and get me transfered to someone who could track down my original sales rep and possibly find the recorded phone call.

The first transfer was to direct sales since the tech was unable to see that I signed up through them which could cause future issues for any direct sales customer promotions. That rep wasn't able to access current customer accounts so I was transfered to her supervisor. She was unable to do it either so she said she was going to transfer me to a specialty group. The gentleman that go on the line was very nice and after I explained everything he checked into my account.

I told him how I wasn't going to make D* pay for that one sales reps stupidity by demanding the HR20 for free but that I would be happy if they could find the phone record and credit one more of the monthly payments. He said that he wouldn't be able to pull up the call but someone else could. After a few minutes of checking he said that he could put another credit on my bill to compensate me for all the trouble I went through. He valued me as a newer customer and didn't want me to have a sour taste from one bad rep.

He noticed the $19 handling fee and even offered to credit that but I told him that wasn't necessary. I was more than happy with the deal I had already gotten but I ended up getting what I was hoping for from the start. Technically I could have gotten it for free since that's what I was promised but I wasn't going to make D* eat it. My end cost is now only $99+$19.95 handling fee. I feel good about the deal considering everything I went through when first signing up and I don't feel like I took D* for anything other than what I was legally owed.

I was curious as to what department he was in so I asked...turns out the specialty group...was actually retentions! :lol:

[isgamel]

I had been a good customer with D* almost two years ago for about three years (just moved back-couldn't get the dish installed on the balcony). Does anybody know if I am considered a "new" customer? I still have the old dish (dual LNB?) on the roof and the coaxial cables they installed four years ago. Will they upgrade all of this? Should I just start with retention?

Thanks for any advice.

[etchasketch]

Deal, or no deal?

OK, some of you must have missed the hush-hush mention several posts ago to tone it a tad, be cool, since duhrecTV © could be watching this topic. All these notices about the supposed deals you are getting might be spoiling the soup for the next guy.

Hint: the Topic title might have something to do with it, no?

What the Deals are, and what are you being told by CSR?

What to do, what to do? Ah, I have it, employ a set of sooper secret code words known only to the forum members to confuse the corporate folk. From now on, please use these alternate phrases:

Kmart = DirecTV
lemon = HR20
muffin = deal
Vanna = CSR (Ethel)
grocery = retentions
baker = installer
shopper = A list customer

So, your post should read something like:

I have been with Kmart for six months (in a row) but didn't want to pay $299 to lease a lemon, so I called the grocery repeatedly to ask Vanna what kind of muffin she had for a shopper like me.

Now please to keep in mind these are not the words you should use on the actual phone calls, or in a clever email, just what you'd use here to keep the people at D* from guessing what you are talking about.

A side benefit is the posts here will be a lot more entertaining.

Carry on (as if you would stop)!
etch

ps - isgamel: Yup, you should probably call the grocery, since only they have the power to offer tasty muffins to Kmart shoppers in hopes they won't take their bidness elsewhere. Oh, sorry, just re-read your post, you: had been a good customer. Nope, you need the intention department instead. My guess is if you agree to send almost two years of back-payments they will give you a free lemon and the baker will provide new hardware

Do not pass GO, do not collect $200 :nono:

[jimstick]

A guy I work with just got off the phone with D*. He just called the main 800 number. Told the gal he wanted a HD-DVR but didn't want to pay for it. Said why should I pay for something I'm leasing? She said Ok we'll give you one for FREE! He said he didn't even want to sign up for the D* HD package. She said OK! The guy has only been with D* for less than a year, has no HD, no DVR, no premium channels, no nothing but D* with locals, three SD tuners. Scheduled him for a March 23 install. I've been with D* for over 10 years. E* will be out on Tuesday with a VIP622 HD-DVR, 28 HD channels, 250 SD channels, two TV hook up, dish, free installation, free three months of HBO, locals (SD), all for $50, that I'll get back with my first months bill, for $67 a month. They do this for EVERYBODY, no begging, no pleading. Goobye D*, tired of the game.

[jimstick]

I had been a good customer with D* almost two years ago for about three years (just moved back-couldn't get the dish installed on the balcony). Does anybody know if I am considered a "new" customer? I still have the old dish (dual LNB?) on the roof and the coaxial cables they installed four years ago. Will they upgrade all of this? Should I just start with retention?

Thanks for any advice

Just give them a different phone number than the first time. (cell phone, etc.)
You'll get the new customer treatment.

[Skypalace]

Deal, or no deal?
.... From now on, please use these alternate phrases:

Kmart = DirecTV
lemon = HR20
muffin = deal
Vanna = CSR (Ethel)
grocery = retentions
baker = installer
shopper = A list customer

So, your post should read something like:

I have been with Kmart for six months (in a row) but didn't want to pay $299 to lease a lemon, so I called the grocery repeatedly to ask Vanna what kind of muffin she had for a shopper like me.


This is frikkin hilarious!!! :lol:

[etchasketch]

Uh-Oh ... Houston (and all the rest of the cities in USA) ... we have a problemo.

Ethel (read: the entire CSR department, other names and voices are pure fiction) was none too pleased about my Vanna remark from recent posting here. I thought it complimentary, said in fun, since Vanna is / was a hottie, and Ethel is, well, a real WoF (Wheel of Fortune) junkie.

Note: please to differentiate between WoF and woof ... send no cards nor letters if you please!

Truth be told, when you shoppers are put on hold while calling Kmart, it's really just that Ethel was watching another WoF rerun on cable and she wanted to solve the puzzle. Anywho, now the dear lady is in a tizzy since all you maroons asked for Vanna and she has served notice.

What to do, what to do? Please keep mum, and don't ask for Vanna while we solve this dilemma. In fact, if you would all stand down phone calls to the grocery asking for muffins on lemons it would go a long way towards resolution this prickly sitcom, err, situation.

Thanks in advance,
etch

[Peekay]

Awesome forum, great thread. As a 5-year Kmart shopper with 3 reliable SD Tivo's, I've been reluctant to shell out cash for lemons. Inspired by what I read hear I called Vanna and asked to speak to someone in the grocery dept. It was amazingly easy to put a lemon in the basket at no charge and, with a little squeezing, got a credit of 120 seeds (10 per month for 12 months). Of course I'm now locked in for 24 months. I hope this isn't a mistake! The baker doesn't come on duty until early April. I figure every day gives Kmart more time to work out their issues with shoppers. Thanks again!




OK, some of you must have missed the hush-hush mention several posts ago to tone it a tad, be cool, since duhrecTV © could be watching this topic. All these notices about the supposed deals you are getting might be spoiling the soup for the next guy.

Hint: the Topic title might have something to do with it, no?

What the Deals are, and what are you being told by CSR?

What to do, what to do? Ah, I have it, employ a set of sooper secret code words known only to the forum members to confuse the corporate folk. From now on, please use these alternate phrases:

Kmart = DirecTV
lemon = HR20
muffin = deal
Vanna = CSR (Ethel)
grocery = retentions
baker = installer
shopper = A list customer

So, your post should read something like:

[lionsrule]

Any one with an experience getting a deal on hr20's as a 1st time caller? If so, what was the deal and how did you get it (800 number?)

[Rhoq]

I really want to upgrade to an HR20, but don't want to pay $299 to do it. What are my chances (have been with D* for a year) of getting a $199 plus $100 rebate type of deal, like I did with the R15?

[Steve Robertson]

I really want to upgrade to an HR20, but don't want to pay $299 to do it. What are my chances (have been with D* for a year) of getting a $199 plus $100 rebate type of deal, like I did with the R15?

I think if you get the right CSR you should be able to get a good deal just keep calling back till you get one that gives you what you want

[Rhoq]

I just called and was offered a non-DVR HD Receiver for $99 (which I think is the standard deal on their website). The HR-20 was $299 with zero rebates. I told him "thanks, but I can wait until you offer me something better".

[Steve Robertson]

I just called and was offered a non-DVR HD Receiver for $99 (which I think is the standard deal on their website). The HR-20 was $299 with zero rebates. I told him "thanks, but I can wait until you offer me something better".

Call back and get another CSR or go to retention.

[DBEX]

I just called and was offered a non-DVR HD Receiver for $99 (which I think is the standard deal on their website). The HR-20 was $299 with zero rebates. I told him "thanks, but I can wait until you offer me something better".
Retention...Retention...Retention...They're the only ones that know what WTF is up. Call them! To get 'em just say "cancel service" to the female computer voice when you call the main line.

[Gottria]

Retention...Retention...Retention...They're the only ones that know what WTF is up. Call them! To get 'em just say "cancel service" to the female computer voice when you call the main line.


That gets you to the grocery dept. I'm on my 2nd call and best muffin so far is $199 and $12 per month credit. Dish is looking better and better everytime I call Kmart.

[Vette1992]

Just tried to order an HR20, but DTV would not budge from the $299 price. Have been a perfect customer since 2001. Guess I'll try retention.

Update: Just talked to retention and they would not give any free programming, but did offer the DVR for $150. I would bite for $99, but apparently no deal!

[biz]

I called today to cancel, as I decided that their offer of 299 wasn't good enough (3 previous calls to retention) (customer since 2000). The best he could offer was 199.00 but it was too late. I had E* installed on Friday, no cost for 2 DVR's and one HDDVR.

I was nice to the guy, said I may be back when they actually get the birds up and maybe have a stable box.

[Gottria]

I called today to cancel, as I decided that their offer of 299 wasn't good enough (3 previous calls to retention) (customer since 2000). The best he could offer was 199.00 but it was too late. I had E* installed on Friday, no cost for 2 DVR's and one HDDVR.

I was nice to the guy, said I may be back when they actually get the birds up and maybe have a stable box.

Biz, how is E* so far? I assume you got the VIP622? Man I'm so on the edge as I just can't get a $99 deal on the HR20.

[irishelvis]

Please let us newbies know how you get a hold of retention. I have called three time to no avail

Is there a new number since the old one is no longer active?

All i want is a second HDDVR for $99 Just like I got with my first one