gmoney
09-08-06, 08:13 PM
OK spent like an hour on the phone calling retention, customer service and then retention again. Trying to find out info about the HR20 and what my HD options are. I am a current D* cust. and I just bought my HDTV, it's still in the box. I want to upgrade to an HDTV receiver naturally. I kept getting the "we don't know when the HR20 will be available in your area.......sometime in the fall." Yet I see folks up in Boston and Long Island with scheduled install dates. Being in the middle (CT) I figured I would be due as well.
The last rep at retention was the most helpful but I still had to pleed. She said because it was my 1 year anniversary she had a free bee for me (wooptie doo). She gave me and H20 and 5 LNB dish with install for no charge.
It still kind of stinks because if I activate it I'm locked in for 2 years and then what leverage do I have to upgrade. I guess I have three options:
1.) I am thinking of canceling the service order and waiting it out (to keep my leverage) because now I have no commitment for service.
2.) When they call to schedule my install I was thinking of saying, ("I told customer service not to even bother unless I could get the HR20") However I doubt this will get me anywhere.
3.) The last option is I could cancel the order and then buy the dish and the HR20 on *Bay, comes with installation. You gotta love it, I can buy it on *Bay but I can't get it from D*!!!
Please help a newbie out.
Handling
$0.00 1 $0.00
DIRECTV 5-LNB Multi-Satellite Dish
$0.00 1 $0.00
DIRECTV HD Rec. (Expanded HD Prog. Capable)
$0.00 1 $0.00
Swap New DVR IRD
$0.00 1 $0.00
Standard Professional Install
$0.00 1 $0.00
The last rep at retention was the most helpful but I still had to pleed. She said because it was my 1 year anniversary she had a free bee for me (wooptie doo). She gave me and H20 and 5 LNB dish with install for no charge.
It still kind of stinks because if I activate it I'm locked in for 2 years and then what leverage do I have to upgrade. I guess I have three options:
1.) I am thinking of canceling the service order and waiting it out (to keep my leverage) because now I have no commitment for service.
2.) When they call to schedule my install I was thinking of saying, ("I told customer service not to even bother unless I could get the HR20") However I doubt this will get me anywhere.
3.) The last option is I could cancel the order and then buy the dish and the HR20 on *Bay, comes with installation. You gotta love it, I can buy it on *Bay but I can't get it from D*!!!
Please help a newbie out.
Handling
$0.00 1 $0.00
DIRECTV 5-LNB Multi-Satellite Dish
$0.00 1 $0.00
DIRECTV HD Rec. (Expanded HD Prog. Capable)
$0.00 1 $0.00
Swap New DVR IRD
$0.00 1 $0.00
Standard Professional Install
$0.00 1 $0.00