At 60

[Paul Secic]

Yesterday I downgraded from AT180 to AT 60 and ordered WPIX Showtime through E-mail, because I wasn't watching many channels and it costs too much.. The AT 60 package came on about 3 hours later, but not Showtime. This morning I E-mailed the person and asked her to kindly turn Showtime on. No Reply. I suspect it's her day off. I'm disabled and I've used ceo@echostar.com with success. Anyone else changed programming this way?

On a side note: Why isn't WGN a part of AT 60?

[boba]

Have you tried using your vocal cords, 1-800-333-3474 will work still.

[FTA Michael]

WGN isn't a part of AT60 because it's a lure to get you to upgrade to AT120. :)

Deeper Answer: Because WGN's owner has yet to use any contract renewals as leverage to try to force Dish to carry it at its "lowest" tier, not counting the Family Pack.

[narnia777]

Funny WGN is part of the limited basic cable in my area. Also all the programming tiers of Directv I think has WGN, expect for their Total Family choice.

Jim

[JohnH]

How many Limited Basic Cables have NFL Network?

Something has to be in AT120. WGN is.

[garys]

I'm pretty sure WGN has different contracts with D*, E* and all the different cable companies. That probably has a lot to do with what gets put where.

[James Long]

We had WGN 9 on as a local channel on lifeline/basic cable until a couple of years ago (I'm outside the Chicago locals market and WGN is not SV in my county). Now it is the Superstation version.

Many cable systems place it in a low package because it was one of their first channels added. Similar to the way that E* built up to the current tiers. The first channel adds were in the only package they had, later adds were placed in the new tier, then a third tier was added when the middle tier hit "enough". E* has broken the pattern in the past couple years with channels entering at different levels and moving down levels. Only those who sign the contracts (not us) know for sure what was demanded and what is just good marketing by E*.

WGN is one of the channels I wouldn't mind move down to AT60 ...

[Paul Secic]

Have you tried using your vocal cords, 1-800-333-3474 will work still.

If I called you, you wouldn't understand me because of Cerebral Palsy and I'm in a wheelchair. Also I can't use my hands because spasms. I'm helpless. Anyway my attendant called.

[finniganps]

Glad to hear you got it turned on via assistance. Over time you may want to compare the basic package of E* with Direct, and see which one makes sense for you based on price and channels ordered. For me, it's E*, but some prefer D*. Good luck!

[boba]

If I called you, you wouldn't understand me because of Cerebral Palsy and I'm in a wheelchair. Also I can't use my hands because spasms. I'm helpless. Anyway my attendant called.Sorry Paul your post only said you were handicapped not what your handicap was. I apologize.:)

[James Long]

See the avatar ....

BTW: Congrats Paul on 1,000 posts!

[boba]

See the avatar ....

BTW: Congrats Paul on 1,000 posts!
Yes his avatar does show three people but avatars can be anything someone want to post and dosen't say anything about speech problems.:)

[Paul Secic]

Sorry Paul your post only said you were handicapped not what your handicap was. I apologize.:)

Not a problem boba:)

[rw2jn01]

This all depends on where the providers sign contracts. Example: Lifetime Movie Network...all the way to at180... greedy channel providers.

[restart88]

Back to the original problem, I've noticed a variable time frame in email responses. Sometimes as quick as an hour, other times as slow as nearly a week. Holds true for both E* & D*. D* tends to be quicker on follow up responses and E* seems to be slower on follow ups. Just my personal results. By follow up I mean I get their response and need to respond to it for some reason and then wait for their 2nd or 3rd response.

My guess is they do emails mainly on day crew early in the shift and from time to time on nights when it's slow. I also seem to get better responses at night.

Best response time for me is to email before bedtime and hopefully there would be a response by lunch.

I've noticed lately that the first email response for each service seem to not always be read properly by the rep, perhaps just glanced at. I've even had them apparently respond to someone else's questions. :nono2:

[Stewart Vernon]

Every company I've ever worked at, people read what emails they wanted and responded when they felt like it. Marking things "urgent" only ensure that your email gets read last in many cases!

I often had to send things with a return receipt, so that I could at least cover my own behind with my boss to know I had been trying to contact folks about problems... so I tend to kind of think this is how many customer emails get treated too.

I'm sure they are busy and can't respond to every single thing... but I have to believe companies can do a better job than they do... Case in point, if you knew what kind of email they wanted to hear I betcha you could get a much quicker reply to that. Like how many people I knew that never read emails I sent but somehow read that "I love you" virus email very quickly! I actually loved how many people where I worked got suckered by that when considering how they never read actual important emails on time!