Blown Off Again -

[drmorley]

What's up with Apex in Chicago? I'm so frustrated and my wife is screaming at me to switch to Comcast.

Little history...

May 2004 - We get service installed at our home on the third try after two missed appointments. Strike One

December 2005 - I get a Tivo HR10-250 installed on the third try after two missed appointments. Strike Two

At this point I've wasted four days off work.

September 18th 2006 - Appointment to have MPEG4 dish installed so I can use HR20 I bought at BestBuy is blown off by the installer. After confirming my appointment TWICE they still never showed and @ 7pm tonight I get a call from a gentleman who literally doesn't speak any English. My wife is fluent in Spanish and he tells her he lost his tools today so sorry he can't come out. Nice...Glad I sat around all day waiting for these jokers....

Due to trees I can't get locals in HD and I don't qualify local DNS because I live so close to Chicago.

My wife is bitching about me being a moron for putting up with all this when Comcast offers locals in HD without any of the hassle. Am I a moron for putting up with all this? I'm beginning to think she might be right.

Is Apex the only group doing installs on the north side of Chicago? Do I have any recourse? I'm about five minutes away from just calling Comcast and putting this whole disaster to bed.

[employee3]

I have to agree with your wife. After all this treatment, you have to spend your dollars wisely.

[Wolffpack]

From other posts (particularly the tip or no tip thread) this is a problem all over as the techs are quiting and according to Bamatech Apex is close to being gone. http://www.dbstalk.com/showpost.php?p=655605&postcount=34.

As many has said in that thread they don't tip because if the installer isn't paid enough they should quit. Seems like they're doing just that. Try calling the office of the president 888 237-8327 and explain your situation.

[drmorley]

I might actually tip the installer if they showed up on time. Unfortunately, I've never had the pleasure.

Some follow up to my story....

So I call Directv tonight to cancel my service. I explain to the gentleman on the phone why I want to cancel my service. He explains that before he cancels my service he'd like to call the local installers office to see if there was anything he could do. I say sure, why not, hoping for the best....

....that was over three hours ago. I'm actually still on hold. After thirty minutes I got angry and by the one hour mark I was really angry. I ended up pulling out a good book and did some reading and actually forgot I was on hold for about 90 minutes.

When I realized I was still on hold I used my cell phone to call back in and cancel my service. Right now I'm scheduled to be disconnected on 9/25.

I'll update this thread with how long they keep me on hold. As of this post I've been on hold 3hrs 10 minutes. Someone obviously put me on hold and then left for the day. I get better service at the DMV.

[D-Bamatech]

From other posts (particularly the tip or no tip thread) this is a problem all over as the techs are quiting and according to Bamatech Apex is close to being gone. http://www.dbstalk.com/showpost.php?p=655605&postcount=34.

As many has said in that thread they don't tip because if the installer isn't paid enough they should quit. Seems like they're doing just that. Try calling the office of the president 888 237-8327 and explain your situation.

Laugh #1 and its the first post i read since the post you refered to.. Huh Wolf?

Apex IS out!. Not the first time either.. there IS history here.
"they say" that APex's parent company pulled out and Ran from DTV this time though which is real funny-ER!
What ever and how ever.. Chicago WILL be Upside Down. They are *TRYing to make transition with the same techs and vans ect too. Just watch lol.. i already Know whats coming (shhhhhh). he he.

HERE: this is an piece of information for ya.. LOL .. Will You Guys do this for that? (below) And then get RAPED when you get your check cause the Cx had VOIP Ph or cell phone only. Then 6 cx' (old ones) get the tv off channel 3 or input and call DTV for a truck roll within 90 days.. Thats ANOTHER 100$ per Cx.. so lets see..
ya work 80 hrs for .. hmmm.. WHAT?.. cause ya like it i guess. Pure simple tyranny and a ****** racket in its truest sence. Purposely Contrued, illegal, and full of racketeering by simple definition!
--------------------------ADD for sat installers in Chicago-----------------
Looking for experienced DTV installers for surrounding suburbs of chicago, must have own dependable truck and tools, looking to start 9/25/06,, Pay is 58/16 to start, KA/KU pays add 12.00
----------------------------
Btw.. is 12$ worth the dif in a 18' rd and 18/20.=. ha freekin ha!
In ref to the pay and such=No call No shows Here we come.. Service calls here we come.. Chicago now becomes the SAME as wherever Bruister and Mastec are as a NO BID HSP.!... whats that word again? .. UPSIDE DOWN!
=NO TECH"S AND JUST BODIES WITH A DANGEROUs DRILL!

So i imagine that soon the AFS will be called to the Chigago area ALSO (lol) then all the techs can go from 58/16 to 70/20 for the same exact work without all that ILLEGAL contractor vs employee stuff. ** DELETE XXXXXXXXXXXXX whoops tooo much info XXXXXXX for tv watcher land..= To many CSR's and what not in here... he he..

Now these "new folks" or any HSP sub will say the techs Are a contractor and then MAKE them do all this employee crap and rob them in the process. I just got an e-mail from a Mastec tech btw (who IS ready to FIGHT also btw) who was CHARGED BACK $300 for 60 Rec NOT hooked to a ph line.. funny thing is HE ONLY INSTALLED 40 rec's that pay period And has that proof with the comp heading on that paper itself>. that 300$ WAS deducted and then MADE to rent a van from the employer as a weekly deduction also.. What the---*****------?
(So case # What ever it is by now (lol) with the NLRB and IRS and a ss-8. errupts).

Btw guess what wk orders I got today?.. so many i cant do them all.. Where and why did i get Alot of them? hmmm.. MSP and HSP shortcomings as usual. No call No shows from ALL over the state!

yeah some here think im Loud.. sure.. and GOOD! Im GLAD.. that means im doing Well.. .. .. what i rant on?.. well.. its not some figment of a pissed off tech.. Remember i dont work for that HSP/ MSP robbery wagon that is connected at the Hip. Its SIMPLE TRUTH.. nothing more!..... (well maybe some color commentation every now and then for attention purposes with the use of adjectives). (wink).

You guys Just dont know... well when i come here.. i hope to change that some. This is the "cust base place" on the Net .. right?.. hmm.. nationwide and the depictation of what this install network effects right?.. so why Not some Truth to go with that HD order of yours... lol as to tell why ya sit all day at home for nothing.. time and time again.. then ya get an install that dont last or has some signal that creates NOTHING BUT MONTHLY PATRON OF SERVICE PAID FOR FRUSTRATION and CONTRACTED for 1-2 yrs OR FACE PENALTY!

Boy it makes sence for someone to become DTV before ya sign that wk order doesnt it?.. then the thoughts (as this poster) wonder if... damn am i stupid or what for putting up with this mess BUT Yet i pay a bill and if i dont they fine Me as well as the installers and cut off my TV.. WHAT the *****?

Hello?...

Chicago cust... (poster) good Luck... Your Bitch is not by itself.. i promise you.. Its coast to coast right now practically.

[Wolffpack]

You LOUD Bamatech, of cource not. :lol:

I wondered how long it would be 'til you found this thread. Kinda funny all the things you've been mentioning are coming into play isn't it? ;)

[drmorley]

As of 6:55 this morning I am still on hold with Directv. Twelve hours on hold and counting....

[D-Bamatech]

You LOUD Bamatech, of cource not. :lol:

I wondered how long it would be 'til you found this thread. Kinda funny all the things you've been mentioning are coming into play isn't it? ;)

Find thread.> i opened the lap top pushed the site and this was the TOP thread.. I didnt even have to look. he he.. It was there waiting.

Funny coming to pass ect> .. ha.... Just truth man.. just truth!
BTW I see Texas and AZ have the AFS on the way and arriving also.. lol. So now your state must be.. going UPSIDE DOWN also.. (he he)

Im a mess i know.. But heck i have fun with it also in the process. I do admit i get to typing real hard on the Keys 'cause all this stuff i print is hurtful and DOES piss me off.. still dont change the fact its truth though.

58/16 and plus 12$ for KAKU... geeze.. what ya thinks gonna happen? Pittiful!
Called a contractor but yet an employee as defined By federal labor law.
All these Sob's need Jail and trials.. that is ALSO a fact! Hey but Bruister down here has yall all beat.. its 6.40$ an hr if quota isnt met and ya dont drop dead while running around trying to keep the quota. I had a tech write me last night that had to take his vacation due to mental stress as defined by the DR. he then quit the next week as his vacation was over.

DTV and those racketeers did this to themselves "we" have NO MERCY!
Who is the victums?

techs
You cust's and thats it..

The HSP's still RAPE and DTV still gets paid.

That "racketeer" word i use.. IS a FACT.. Not an adjective.!

Today i go 120 miles south over this same mess.. Nc/Ns times who knows.. Im my notes i see DTV themselves is very involved with this cx ALSo.. So DTV knows all this mess i write too.. Question is will then do a damn thing? shhhh. i doubt it..... Those NO bid contracts stay in tact right? The MSP called the HSP as the Liason when it was construed.. AND D-tech, Jbm, bluegrass, bruister, ect ect.. ALL have the SAME leaders at the helm. A man named WOODY was the liason for the MSP install network.. Gues who and where he came from and works.... AH thats right nevermind.. ive already used that "racketeer word" and ... that "connected at the HIP" phrase... hmmm.

How bout when they get busted in NLRB court rms (federal) they threatened the Witnesses against them... their own secretaries.. This isnt ONLY some company BS as to depict the common corp America mess.. its More than that by far.
It IS quite CRIMINAL IMO.. white collar and Blue collar!... Thers a place in Ohio/ Kentucky that has a man an teared "under garment".. that directs this traffic and where all those ties go.. arent to some sat TV BS.. either!.. trust me!

Shocked... GOOD!.. lol

[D-Bamatech]

As of 6:55 this morning I am still on hold with Directv. Twelve hours on hold and counting....

Dude your kidding right?.(still on hold).. good freekin grief.. Hey you better PAY your BILL though right?.. Well today i do TWO of your situations and get this.. Im doing a Dish net in the middle of them.. What DTv techs dont go to the AFS's soon will ultimately work for the competition for considerably more money. Heck when the Illegal Union busting went on in Nashville By BRUISTER by hired firms that are ALSO tied to corp "white collar scandels".. The whole damn shop went to work for D-net practically... LOL..

yall have a good one...

[kenglish]

Wasn't there a big fuss over a video someone took of a Comcast installer dozing off while on hold with his own CSRs?

[NVTanner]

That's why I learned all about D* and E* systems....... I've installed my own dishes and connected my own STB's. I get great service and a better picture and signal.
I don't have to beg for an appointment and be waiting all day for some kid to come late to my home with an attitude while I had to kill the day.

[crockett]

That's why I learned all about D* and E* systems....... I've installed my own dishes and connected my own STB's. I get great service and a better picture and signal.
I don't have to beg for an appointment and be waiting all day for some kid to come late to my home with an attitude while I had to kill the day.

Could be more specific about how you get the eqipment?

For example, I just got all my equip for an HD upgrade free of charge from D*. Including free installation. I'm a DIY type guy and I might be interest in the doing the install myself as well.

So will D* just ship all the equipment to me if ask?

Or do you buy your own equipment?

Thanks.

[NVTanner]

Well, it's hit or miss when you call a CSR to get anything from them.

I bought my dish and multiswitch from EBay and my HR20 from BB and got it all working in half a day. I've seen the trouble everyone goes through begging for good service and installation and comming on here complaining. I've seen installations that make you wonder about the installers abilities.

I feel that I got more out of reading and learning and doing it myself then letting others control my wishes.

My neighbor watched my working on my roof installing my dish, then they looked at their installation and came back and said to me "now I know why you do it yourself" when they saw how clean my install looked!

[drmorley]

Yep, just for grins I called a company in our town that does DTV installs. I spoke with someone very normal who offered to come out today and do the install for $100 and the equipment would run me $110. I called DTV and they offered me a $170 credit if I did it this way. My NET cost ends up being $40 and I get the dish installed by someone who actually cares about their job. He's allegedly coming today between 2-4pm. I guess we'll see...

FYI, my call to Directv that began last night is still on hold. 16 hours and counting....

[Wolffpack]

BTW I see Texas and AZ have the AFS on the way and arriving also.. lol. So now your state must be.. going UPSIDE DOWN also.. (he he)
Yeah I've had Ironwood do the last three visits out here. But actually not bad experiences. Had one delay with a HR10 and them saying they were out of them. I'm guessing that's just the excuse for running short on installers that day. But at least they called the day before the appt so I wasn't left waiting for no one to arrive.

[drmorley]

Yep, just for grins I called a company in our town that does DTV installs. I spoke with someone very normal who offered to come out today and do the install for $100 and the equipment would run me $110. I called DTV and they offered me a $170 credit if I did it this way. My NET cost ends up being $40 and I get the dish installed by someone who actually cares about their job. He's allegedly coming today between 2-4pm. I guess we'll see...

FYI, my call to Directv that began last night is still on hold. 16 hours and counting....


One final note...Directv did the right thing and credited my account the $220 the local installer is charging me to install the MPEG4 dish.

[saleen351]

DTV doesnt' care, I've learned this 1st hand... When they loose the NFLST, short their stock and retire early.. THE OLD DTV IS DEAD, FREAKING BEYOND DEAD, CABLE SERVICE IS NOW BETTER THAN DTV'S SERVICE IN TERMS OF INSTALLS.

They simply don't care end of story...

[Wolffpack]

One final note...Directv did the right thing and credited my account the $220 the local installer is charging me to install the MPEG4 dish.
Good to hear. While no customer should have to do that it's good to know DTV recognizes they have a problem. Fixing it is another story.

[employee3]

I did the exact same thing.

Birdog on eBay : $350
AT9 dish shipped to your door on eBay: $75
HR20 from Value Electronics or Best Buy : $299

Credit from DirecTv cause I did it myself : $-300
Selling HR10 on eBay (upgraded HD) : $-450
Selling Birdog back on eBay : $-325

Not having to wait for installer and job is done right : priceless

That's why I learned all about D* and E* systems....... I've installed my own dishes and connected my own STB's. I get great service and a better picture and signal.
I don't have to beg for an appointment and be waiting all day for some kid to come late to my home with an attitude while I had to kill the day.

[Wolffpack]

Just placed a service call here in Phoenix (lost 110SAT on all receivers) and first open slot was Thursday am. Tuesday PM to Thursday AM isn't too bad. But since I'm outa town 'till Monday no big deal.

[D-Bamatech]

Yep, just for grins I called a company in our town that does DTV installs. I spoke with someone very normal who offered to come out today and do the install for $100 and the equipment would run me $110. I called DTV and they offered me a $170 credit if I did it this way. My NET cost ends up being $40 and I get the dish installed by someone who actually cares about their job. He's allegedly coming today between 2-4pm. I guess we'll see...

FYI, my call to Directv that began last night is still on hold. 16 hours and counting....


BEST thing you could have ever done (calling a local NON racketeer comp).
And i ALSO THANK YOU! in a very sincere way!. really thank you! AMEN!

You guys should have went on My 16hr.5 hr trip yest.. The stories were UN freekin real from these HSP/ MSP cust... Just Unreal...= 300 miles... 16.5 hrs.. and NOW NOTHING But smiles now for these 3 VICTUMS. ( and NO im not claiming the tips on my Taxes either.. LOL)

Oh and that credit ya got from DTV... Ha... I do the same and EACH time i do this messs at my Own home.. I Hail the words > "i dont want those HSP wanna be's near my house"!.

I suggest all of this forum do the same.. Heck DTv will Pay you.. They KNOW who i am.. and they even paid me 150$ to install my own R-15 AND gave me the rebate when the things first came out...

So yeah.. this IS quite a nice AND senceable alternative to that mess and constant lieing from those racket based approved D* install force.

Help "US" out and Keep those other folks out of your Home! = Win win for all!

Plus if any of you guys carry a real sence of MORAL conviction... well.. i dont think paying into a racket and the tyranny at hand.. is a good thing no matter who ya are.. especially when Now ya Know some of the truth.. I wont give into sin and deceipt for No amount in this world no matter what it concerns and to this day i wont walk Near a Wallmart either for instance!.. .. You let those HSP based mattingly crooks in your house.. Your helping demise the real techs and at the same time Funding... well... you know...= the Saprano's aint *****!


BTW... just got info this AM.. One of the Major Players in this racket as in BLUEGRASS sat.. Just may have sent up a "white flag" yesterday concerning some REAL serious S***/ allegations (no comments at this time sorry.. its the real deal so i cant).. .. I say >turn tale and run .. pay your way out.. who cares.. "WE" only get Stronger and who cares if the "fat lady sang".. "WE" arent slowing down one bit.. only coming at them HARDER!..

Im out and Just think about what is said here.. if Nothing else.. thats all

.. One more MSP savior to do to day..then that gets the Immediate need ones over.. Thank goodness... Im so tired i cant see after yesterday. geeze .. just pittiful that a patron of paid for service has to go through such to be on a contract to start with.. Just makes no logic and or sence! Pure crazy... then when ya get to one home and the patron is in a wheel chair and a stroke victum that .. all he NEEDS and wanted was some TV.... really sad stories come from the messs alot of times. that are even tearful sometimes when ya look into these cx's eyes.. yeah it gets to me .. But that Just INCREASES the drive to FIGHT!!!!!.. thats all...= those crooked no caring immoral racketters just piss me Off!

[WCOCHRAN]

Dont feel bad, I waite over five hours yesterday for DTV to install a new dish and HD DVR. Once they finally made it to my house, I was told I wouldn't be able to receive my HD channels with the location of my dish. Go figure. So now I still don't have satellite and looking into Dish.

[D-Bamatech]

Dont feel bad, I waite over five hours yesterday for DTV to install a new dish and HD DVR. Once they finally made it to my house, I was told I wouldn't be able to receive my HD channels with the location of my dish. Go figure. So now I still don't have satellite and looking into Dish.

Call a local dealer / install comp.. Its the SAME exact deal Nation wide no matter where ya Buy this stuff (D*).. Only diff is the actual tech's that appear. You May have just fell victum to a LAZY tech Knowing that he cant do the job and make a profit.. so in essence he wastes the gas and then turns down the install on some grounds that are NOT legit. Heck one of the jobs i went to yesterday that was Nc/Ns-ed to death was told " we cant get to your house today cause i lost my tools". This call came at 7 Pm btw. What kind of excuse is that? Understand that there is ALOT of "the dog ate my homework" ect due to pay and Quotas put on this stuff and techs now. If techs Know there is Now way to turn a Profit due to piss poor pay, And the Scheduling is way over done(too much work per day and no way to complete it without a 100$ fine) and the tech cant make all the jobs (yours is hard or extreme time entailment) he will find a reason of why he cant do it simply because of the dictation and RAPE he is forced under. FACT!.. I go to NLOS (no line of sites) ALL the time.. where there is No reason they cant get sat.. They(techs) find reasons because of time and those 100$ fines.. its a simple lie to protect their wallet due to the tyranny enforced ILLEGALLY upon them and to be able to get to the rest of their jobs that day..

TRY a local dealer.. No 1800# d* .. and NO "big box dealer" .. A local dealer that uses local techs not under that HSP/MSP BS.. see what result ya get? Do not mention the previous tech ect... There is where ya get confirmation of whether ya can get HD or not.. I wouldnt trust that HSp kid for nothing= Untrained , underpaid, and scared to death by those racketteers for whom he works for.

In fact I KNOW a very large retailer right there next to your location in Ohio(twinsburg). NONE of their techs are HSP/MSp related.. All Are private contractors and paid piece work. Lets just say i know them well(wink). Now as for the actual tech you would get.. that i cant tell ya.. BUT i can say for a fact.. he will not be of that racket and idiots who run around under the Gaunlet of tyranny and pressure. That outfit in Ohio (retailer) does NOT pay for NLOS jobs so it is in the techs intrest to "do whatver it takes" to get the install or he gets NO pay.. Watch what a diff that makes btw. lol

Good luck and let me know if i can help.. I like those people (retailer) up there Btw.. they are pretty "true" to the game so i wouldnt mind making a call for ya.

[Teronzhul]

There are still "some" good techs working for the HSPs. They are few and far between I will admit, and the remaining ones will be heading out the door quickly I fear.

I am an HSP employee, for another week until my 2 weeks notice ends. I started this job because I was in a situation where I needed money, and had little alternative for immediate employment.

I assure you that during my tenure as an HSP tech, I ran across PLENTY of absolutely terrible independent contractor installations during service calls and upgrades. There have been and will continue to be lackeys that throw installations in without any care as to the appearance or function, and it will come from both the HSPs and the independents.

The number of good HSP employees is dwindling though I will forthcomingly admit. Bruister and Associates earlier this year ended their pov program and forced all techs into cov. That lost them a large number of good techs, and those who stayed will likely be leaving as I am due to yet another change for the worse.

Up until this past Saturday, our pay was hourly including driving to our first job. $12 per hour, unless your average weekly production dropped to a certain level, and that dropped our pay to minimum wage. This wasn't a real problem though, because during the course of a week the average production rate was fairly easy to maintain. I never lost pay.

That changed last week though, and now we are no longer paid enroute to job#1, and further the weekly average was changed to daily. Therefore if a Bruister tech has 1 slow or bad day he stands to lose half his pay for that day.

The situation is absolutely absurd, and luckily I am in a position where I can now resume job hunting, and find an employer who may actually care about their employees, and ultimately their customers.

For those of you in Bruister areas you should be moreso afraid of HSP installs, as the technician who comes should be able to make more money flipping burgers than working on your home and theater. That tells you just what quality of employees they'll be able to maintain.

Some contractors still suck too though :D

[D-Bamatech]

There are still "some" good techs working for the HSPs. They are few and far between I will admit, and the remaining ones will be heading out the door quickly I fear.

I am an HSP employee, for another week until my 2 weeks notice ends. I started this job because I was in a situation where I needed money, and had little alternative for immediate employment.

I assure you that during my tenure as an HSP tech, I ran across PLENTY of absolutely terrible independent contractor installations during service calls and upgrades. There have been and will continue to be lackeys that throw installations in without any care as to the appearance or function, and it will come from both the HSPs and the independents.

The number of good HSP employees is dwindling though I will forthcomingly admit. Bruister and Associates earlier this year ended their pov program and forced all techs into cov. That lost them a large number of good techs, and those who stayed will likely be leaving as I am due to yet another change for the worse.

Up until this past Saturday, our pay was hourly including driving to our first job. $12 per hour, unless your average weekly production dropped to a certain level, and that dropped our pay to minimum wage. This wasn't a real problem though, because during the course of a week the average production rate was fairly easy to maintain. I never lost pay.

That changed last week though, and now we are no longer paid enroute to job#1, and further the weekly average was changed to daily. Therefore if a Bruister tech has 1 slow or bad day he stands to lose half his pay for that day.

The situation is absolutely absurd, and luckily I am in a position where I can now resume job hunting, and find an employer who may actually care about their employees, and ultimately their customers.

For those of you in Bruister areas you should be moreso afraid of HSP installs, as the technician who comes should be able to make more money flipping burgers than working on your home and theater. That tells you just what quality of employees they'll be able to maintain.

Some contractors still suck too though :D



Thanx for Being the "horses mouth".. Crazy huh.. 6.40$ an hr.. Tell the forum what the adverage tenure (time on job) is in those "white vans". Tell them the turn over rate now. Tell 'em about the illegal pay process. If your in that Van .. tell me how an EMPLOYEE does not get paid for time on the clock to preform employ-ER profit based actions.. Go TO THE NLRB and te IRS and file brother with the rest of the Nations HSP "done wrong". You are working under ILLEGAL Tyranny. Get a case #!
Dude Get out of there!... Where are you BTW?... Go to work for the AFS in your own truck for 70/20 AND spread the word within the shop.. No more calling India and a actual govt defined Independ contractor as defined by federal labor law.... The work is straight from DTv too. Help Leave those BA bast*** high and dry .= Crooks brother .. crooks!

Need help finding the AFS in your area (Btw why ya think the AFS's are in every BA DMA and Mastec DMA currently?)... PM me... Just get the heck away from Bruister ... Let them keep hiring every restraunt guy that brings them food at lunch!... I pull the vans over constantly and tell them truth and such from 12 yrs of this game. Well so far mostly i see nothing BUT Ex- restraunt workers. I think BA hires everybody that brings them tea and forks and then tries to train them in 3 weeks w/ those films and turns 'em losse with a drill in homes. CRAZY huh? .. What happens when ya roll up on that slab house and considering that Quota? lol
Ya gonna do that for 6.40$ an hr? = GET OUT!

... Ive did this forever and Never had to step near that HSP and MSP BS racket... instead i participate in tearing down that playhouse of a racket.! Wanna help..? LOL..

Let me know now what DMA your in? Ill see if i can find ya some work that makes since to do. (AFS or private retailers/ IC's).

----------- EDIT:

Well here we go AGAIN!.. Just got a call.. Bruister AGAIN!.. CX exclaimed the HSP has been there TWICE!.
Cx said QUOTE: "these kids ar not over 20 yrs old and when i left for work they left also both times. Said One tech said quote: "im scared to go on your roof".. Cx left = 2nd tech called it in as a NLOS. 3 weeks this cx has been trying to get DTV!.. CX IS irate about this mess since every one who lives near him has DTV but yet he cant get it. WHAT?.. lmao... I thought this is relivent since within 5 minutes of typing the above the phone rang AGAIN.. good grief.. ill never get any rest!... So this week alone so far thats 3 HSP(Bruister) and 1 MSP job with irrate and "done wrong " cust's.. Each job is "new Install" also..= No call No shows and then the "make believe" NLOS's.

My data base has Many more of these to be rectified.. these are just the ones ive touched so far this week alone!

[WCOCHRAN]

I went back to my original D* dealer from over ten years ago. He is now E*, but doing his own installs too. He is very reputable and I know I can trust him. He is going to install the new equipment on Monday. It is true that the local guys are the ones to trust and know what they are doing too. It is a testament to the local guy that he has been around this long too as well,

[D-Bamatech]

I went back to my original D* dealer from over ten years ago. He is now E*, but doing his own installs too. He is very reputable and I know I can trust him. He is going to install the new equipment on Monday. It is true that the local guys are the ones to trust and know what they are doing too. It is a testament to the local guy that he has been around this long too as well,

GLAD FOR YA!!!... also thank you. Very wise decision with the fact of "comfort" to boot!
So the guy is going to install D* for ya? Or D-net?

[drmorley]

Yep, just for grins I called a company in our town that does DTV installs. I spoke with someone very normal who offered to come out today and do the install for $100 and the equipment would run me $110. I called DTV and they offered me a $170 credit if I did it this way. My NET cost ends up being $40 and I get the dish installed by someone who actually cares about their job. He's allegedly coming today between 2-4pm. I guess we'll see...

FYI, my call to Directv that began last night is still on hold. 16 hours and counting....

Just another update...

The local installer that came out couldn't have been nicer. He did an amazing clean job and obviously took a lot of pride in his work. If anyone lives in Park Ridge, IL (60068) or the surrounding area send me a PM and I'll forward along his name and number.

Next time I need any work done I'm just going to call him and avoid all the hassle. It's a shame that Directv doesn't use better local contractors. I would recommend this guy to anyone without hesitation.

[D-Bamatech]

Just another update...

The local installer that came out couldn't have been nicer. He did an amazing clean job and obviously took a lot of pride in his work. If anyone lives in Park Ridge, IL (60068) or the surrounding area send me a PM and I'll forward along his name and number.

Next time I need any work done I'm just going to call him and avoid all the hassle. It's a shame that Directv doesn't use better local contractors. I would recommend this guy to anyone without hesitation.

hmmmm.. How 'bout that. I bet ya he didnt get paid 6$-12 hr either. Nor some construed rip off fined mess under some quota either OR worked for that new outfit up there that is trying to pay 12$ for the KaKU. I bet he didnt work like he was scared to death either in some hurry to get to the next one while some boss tells him "just get it working and get to the next one". Btw that sentiment is voiced all over this country on a daily basis(get it working and hurry to next job ect). Why? No tenured Hsp techs left and the HSP racket knows that if a service call comes that they get paid AGAIN after 90 days . Then they have the 100$ charge back to rape from also if before 90 days. IFTechs dont hook up phone lines regardles if cust dont have them or not, the techs are back charged 5$ per. D* PAYS for a phone lines and gives incentatives in dollar amounts to the HSP's. The 5$ Charge back to the techs IS double the incentive paid. So if you as a tech cost the HSP 2.50$ then you are backcharged 5$.= FACT! What about that tech i spoke of here that has Paper as proof that he WAS backcharged 300$ for 60 rec not tied to a phone. He only installed 40 rec as a fact.

Im telling you people here.. you have no clue what a racket this is. Its wrong immoral and ran by crooks connected at the Hip. ANOTHER FACT!.

You guys havent scene the National commercials advertising for DTv installers yet?.. lol.. That ought to ice the cake for what i say here.

Btw just tonight.. word came that the AFS is TAKING and moving into more territory as we speak in rooted HSp dma's.

You guys wanna help?> then voice your opinions to cx retention and ask for supervisors. get it documented for every Disatisfaction that occurs and blatantly describe the occurance and the company that inflicted this on you.
Then take NOTICE to what this man (poster) did to get justice here. He got what he bargined for and D* reinbursed him in the process.

There are 2 people in this one post (so far) that have exited "what they say" and opted for an alternative to the construed racket. TAKE NOTICE.. not a soul here has to get a new install from anybody connected to that racket either. Now service calls currently is a different story after 90 days.. otherwise.. no body here has to suffer if you dont want to.. Nobody!

BTW.. why has my dish been on my roof for 12 yrs and ive never touched it.. nothing.. signal is 99% (101) on trans 2 on both tuners and has been for the duration. Why and what is this whole service call mess over anyway?.. i dont understand it Unless its EQ failure. Me personally.. never a service call in my Whole tenure spanning well over a decade.. So you tell me ?




Poster im glad you saw light and rec what you will pay for..
= Bless You!
AND GREAT JOB!

[D-Bamatech]

From another thread here: MORE evidence. = MID OCT...
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Unread Today, 06:50 AM #1
bigpro
New Member

Join Date: Aug 25, 2006
Location: Baltimore
Posts: 5
User# 25253

Mastec question
I'm in Columbia, MD (between Balt and DC) and Directv can't install my HR20 until mid-Oct. I'm only switching out receivers, so I was hoping to get a hold of my local office to see if they'll just swing by and sign off that they installed it.
I called D* and got the home office number. How do I track down my local office?
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[WCOCHRAN]

The e* installer (local company) is on my roof now. He said to check with d* to see if I was still paying for service. After speeking to I don't know what country she was from and placed on hold and speaking to an American person. I was asked why I was dropping directv. I told him, "do you want to say hi to the Dishnetwork installer on my roof. Wow, the phone went dead, after a long pause he finally came back on the phone. Go figure.

[Wolffpack]

Just had Ironwood out for a LNB replacement. Appt was from 8-Noon and he showed up about Noon. He was glad my job was as easy as it was as he has 12 more appts scheduled for today. I was number 3. First was to replace dish/cable/receivers due to a lightning strike and the other was to fix another installers screwup. He had to run the 2nd feed to 3 different DVRs and install a multiswitch because the original installer only ran 1 line to each DVR. Needless to say I'll bet he'll miss some of those 12 remaining appts.