"A" customer question

[dthoman]

I used to get the greating acknowledging that I am a "A" customer whether is was by a CSR or if I phoned from home and got a recorded greating.

Now I am not getting it. I thought maybe DTV stopped doing it but, I noticed that when people post on this forum that are saying that DTV acknowledges them as "A" customer.

I haven't changed a thing in my programming or that my bill is paid early every month.

The only thing that has changed is that since I got my HR20, I have been on the phone with DTV contstantly.

Or maybe since I got my HR20 for free I am not considered a "A" customer.

Not a big deal just was curious. When I asked DTV about it, the CSR played dumb and said they never had any acknowledgements like that.

[WANDERER]

I used to get the greating acknowledging that I am a "A" customer whether is was by a CSR or if I phoned from home and got a recorded greating.

Now I am not getting it. I thought maybe DTV stopped doing it but, I noticed that when people post on this forum that are saying that DTV acknowledges them as "A" customer.

I haven't changed a thing in my programming or that my bill is paid early every month.

The only thing that has changed is that since I got my HR20, I have been on the phone with DTV contstantly.

Or maybe since I got my HR20 for free I am not considered a "A" customer.

Not a big deal just was curious. When I asked DTV about it, the CSR played dumb and said they never had any acknowledgements like that.

I'd rather be a customer they barely prefer ("D-") - you were an "A" customer for a reason! :)

[tonyd79]

They dropped the "A" designation a few months ago. They still grade customers. They just don't seem to be very up front with it anymore.

[axiom]

Recently, every time I call the CSR tells me "I see you are one of our best customers."

Whether that's true, I don't know. It probably means I spend way too much per month on TV.

[tombet]

I feel the same way - oops, maybe I better cut back on my TV spending. But right after they tell me what a valued customer I am, and on the "A List", they proceed to transfer me to 2 other people, keep me on hold for 15 minutes, and ask me to reconfirm my address about 5 times, though I have not moved in 17 years and have had their service for 10. So I don't think the "A List" is quite the honor they make it out to be. If my call were really that important to them as they keep telling me on the recorded message, they wouldn't keep me on hold for 15 minutes.

[RAD]

When I log onto the D* web site and go to my account it says "Enjoy the A-list. Your loyalty has earned your exclusive privleges and offers." and a Find out more button

[AnonomissX]

No, they have a "best customer" designation, as well as a "hearts" program.

0 hearts: no history with them (like a new customer)
3 hearts: average financial history with them. You can get treated well, and if the situation warrants ( loss of service, billing error) you get compensated with goodies.
5 hearts: great financial history with them, after regular treament, extra goodies if warranted by situation or anniversary with Directv, or near or end of a commitment, or if customer service savvy to extend goodies in exchange for upgrades.
1 heart: you are not a great risk, may have been slow pay, or had your service disconnected, or keep running up high PPV bills and slow pay, or had payments returned in the past year. Treated fairly, but no favors extended, and real by the book.

"best customer" standing is seperate, but I forgot the exact elixir you would have to get that ranking...The above comes into play, but other factors do too.