Tivo DirecTV units update only by modem!

[cybrsurfer]

OK here is the real deal on updates:

DirecTV based Tivo receivers like the HR10-250 dial into Tivo every day, not DirecTV. The updates are not from DirecTV, they come from Tivo.

DirecTV models made by NDS like the HR20 update via satellite! Tivo units don't!

[Wolffpack]

OK here is the real deal on updates:

DirecTV based Tivo receivers like the HR10-250 dial into Tivo every day, not DirecTV. The updates are not from DirecTV, they come from Tivo.

DirecTV models made by NDS like the HR20 update via satellite! Tivo units don't!
Not quite. As new updates (such as 6.3a) are released they initially are downloaded via the SAT. The phone call is required for your unit to "get the OK" to apply the update. After a period of time the update software will be removed from the SAT stream and then the phone call is required to download the update. But at this point any HR10 connected to a SAT has the 6.3a software on it from the SAT. It's just the phone call has not told the unit to apply the update.

[litzdog911]

Cybersurfer:

Where did you get this mis-information???

DirecTivo's get their software from satellite during the first several weeks that a new update is available. The phone calls just trigger the installation of that software. After several weeks, though, DirecTivos do need to download the full software update via phone connection.

In any case it's still DirecTV that provides the software download. They just contract with Tivo to create updates for the DirecTivos.

[cybrsurfer]

Cybersurfer:

Where did you get this mis-information???

DirecTivo's get their software from satellite during the first several weeks that a new update is available. The phone calls just trigger the installation of that software. After several weeks, though, DirecTivos do need to download the full software update via phone connection.

In any case it's still DirecTV that provides the software download. They just contract with Tivo to create updates for the DirecTivos.

That's what I thought also... but I called advanced tech support tonight to verify the facts, and they both say:

DirecTV models made by DirecTV or models by NDS (ie. HR20/H20) are updated via satellite.

Tivo labeled models are updated via modem for updating software and revisions!:sure:

[wilbur_the_goose]

Another case of CSR roulette (or adv tech roulette in this case).

The code comes from the satellite.

[captain_video]

DirecTV models made by DirecTV or models by NDS (ie. HR20/H20) are updated via satellite.
This is a true statement. The HD-DVR DirecTV models with Tivo are made by DirecTV. This includes the HR10-250. All Tivo branded DVRs are standalone models and get their updates via modem. The tech was partially correct in his statement but just wasn't clear in relaying the information. The older DTivo models were built and marketed by various manufacturers and carried their logos but the later models all had the DirecTV badge as the brand name.