Intersting discovery: check your bills online

[LameLefty]

I just went online to see about adding a premium channel or two to my lineup (we like to watch movies through the cold-weather months). When I logged in and checked my programming package, I noted that I was set up to receive 4 months of the HD Package for free. This is interesting because it was NOT part of the deal I worked with Retention to get my HR20. That deal was a charge on my account for the equipment and installation, followed by an immediate dollar-for-dollar credit for a net cost of $0, no extra premiums or HD credits at all. All I can think is that perhaps getting my install bumped a couple weeks back early in the month resulted in a CSR taking pity on me. I don't recall that being part of the discussion at the time, but it was a nice little $40 surprise today. :)

[ruesch37]

I just went online to see about adding a premium channel or two to my lineup (we like to watch movies through the cold-weather months). When I logged in and checked my programming package, I noted that I was set up to receive 4 months of the HD Package for free. This is interesting because it was NOT part of the deal I worked with Retention to get my HR20. That deal was a charge on my account for the equipment and installation, followed by an immediate dollar-for-dollar credit for a net cost of $0, no extra premiums or HD credits at all. All I can think is that perhaps getting my install bumped a couple weeks back early in the month resulted in a CSR taking pity on me. I don't recall that being part of the discussion at the time, but it was a nice little $40 surprise today. :)




Everyone gets 4 free months of the HD package when they activate the Hr20

[LameLefty]

Everyone gets 4 free months of the HD package when they activate the Hr20

That's interesting. The Retention CSR who took my initial installation call didn't mention a thing about it. Well, either way it was a pleasant surprise.

[RunnerFL]

Everyone gets 4 free months of the HD package when they activate the Hr20

Only if you don't already have the HD Package.

[rahboe]

Only if you don't already have the HD Package.

Check your bill online for all of us that got a free upgrade to hr20. I ended up w/ 3 months with a 99.00 charge for the hr20 upgrade. Didnt even realize it with all the crap I subscribe to. After two hours of explaining to CSR with only 2 diconnects while transferring to someone who handles this it got worked out.

[bobojay]

I had some surprises too. What I got compared to what was agreed to was much better. The unit ended up costing me $51.00 after all the adjustments versus $155.00, which was the original agreement.....:hurah: