View Full Version : Dish Network Trouble
Anybody know what's up with Dish this morning (or maybe more appropriate, what's down!)? Apparently all or most transponders went down on both 110 and 119 birds shortly after 4am EDT this morning. There is signal on most of them now but apparently nothing is being uplinked cause I'm getting nothing for channels or guide data.
Was recording To Tell the Truth on Game Show Network about 4:20 AM.was recording fine on the 501...went to bed and checked The 301..Everything seemed dead back to the 501..the recording stopped at 4:19 AM.Checked outside wiring..all seems ok on this end..wonder what is going on?
Now I'm receiving signal on what should be spotbeam transponders on 119. Normally I have no signal on transponders 1, 3 and 9
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Well after further review I'm only receiving those on my 3800 which I happened to do a switch test on when this happened, thinking it might be the switch. The 3800 now thinks there is no switch since I done that and right before I did I noticed both 110 and 119 showed "Wrong Sat" on the dish setup screen. My 2700 shows no signal on those transponders and also "Wrong Sat" for all transponders.
Transponders 5 and 7 were giving me a huge signal (110+) Where I usually dont get a signal at all here in Ohio.Read elsewhere that the Dish Call Centers are getting swamped.
Tim Lones
Canton, Ohio
Looks like right now just the 3 minute PPV guide channels and channel 9900 (D500) are working
Cheyenne Radar (http://66.28.69.144/data/nids/CYS19_0.gif?t=1030357730)
John Corn
08-26-02, 05:19 AM
I'm having the same problem, all my channels are gone?
I just rebooted the 721 and now my 110 and 119 channels are back. Something weird happened at Dish?
My receiving Info light on the 721 is staying on?
Robert F. O'Connor
08-26-02, 05:46 AM
I only turned on my 501 after noticing this thread and haven't seen any problems. I did take a quick look at the transponders and see that transponder 5 at 119 is lit up at 125 signal strength. That's been 0 since the spotbeams started to come on and as recently as the last day or two.
That should be our second spotbeam here in Northern California, though the installation screen still says "Transponder" rather than "Spotbeam". I guess that amounts to a switch they can turn off and on.
Nick, is Cheyenne an uplink location? If so, don't they have backup uplink capability?
-Robert
Scott Greczkowski
08-26-02, 05:55 AM
The only channels I am getting are the free ones. :( ALl the other subscirtion channels are not even listed in my guide.
If I try going to Channel 105 or 300 (both I subscribe to) I get a message telling me I must subscribe.
Chris Blount
08-26-02, 05:56 AM
Woke up this morning and only my local channels on 110 were gone. Checked my system, found nothing wrong. Called Dish and couldn't get through because their tech support was overloaded with calls. I guess we know where the problem is. :)
Richard King
08-26-02, 06:27 AM
All appears normal here, but I don't have locals turned on so can't speak for them.
Robert F. O'Connor
08-26-02, 06:42 AM
I'm getting everything including locals, both from 119 and 148. My 501 was turned off before about 4:30 pt, though.
Could this have been an anti-piracy measure that got out of hand?
-Robert
It took me over 3 hrs (4:40 to 7:50 ET) to get everything back on including Hotlanta locals. I'm thankful we have DBS boards to compare notes, otherwise I would have gone nuts trying to figure this stuff out for myself. :bang:
"Nick, is Cheyenne an uplink location? If so, don't they have backup uplink capability?"
Cheyenne, WY is primary, Gilbert, CO is backup. I don't have a clue why Gilbert didn't light up -- does anyone know?
Scott Greczkowski
08-26-02, 06:52 AM
Ok an update here, all my receivers are working fine except for my 721 which appears to have lost authorization.
I have been trying to get through but its Busy Busy Busy.
Scott, I don't know if this will help your 721 or not, but my 2700 looked the same way this morning (only FTA channels). I pulled the smart card and put it back and everything came back.
Scott Greczkowski
08-26-02, 07:36 AM
J Rath I tried that and even sat through one of those long 721 switch checks.
I am at work now, I hope it will be fixed by the time I get home.
I figured you might have but I thought I'd ask! :)
Ok, I think I know what is going on. During the night, they transferred a number of channels from Echo 6 to Echo 7. Check this out: http://www.satcodx6.com/2410/eng/
I thought everything was already moved off E6?
Apparently they moved many of them last night, according to Satco and Lyngsat
Scott Greczkowski
08-26-02, 09:28 AM
Please remember that SatcoDX and Lyngsat are updated by people reporting what they "think" is going on. These two service do not get their info from Dish Network or DirecTV.
You could actually submit a new channel find for a channel that does not exist, for example you could submit the "DBSTalk Channel" and it WOULD show up in the chart for a few days untill the staff was alerted to a bogus entry.
So while the charts may be updated, it does not mean they actually moved.
Chris Blount
08-26-02, 09:30 AM
I heard a rumor earlier this morning that there was a massive power failure at Dish and the backup generators didn't work. So far I haven't been able to verify this though.
I had also seen on the newsgroups that somebody had gotten through to Dish CS and they had told them it was a power failure.
Thanx, Scott, for the info on Satco and Lyngsat. Until now, I took them for gospel...now I know better. For certain, this is the Forum for knowledge!! I love this place.
I don't know about SatCoDX, but at Lyngsat, all DISH Network channels at 119 are listed as being on EchoStar 7 and have been for some time.
BTW: The reason the Spotbeams were still on is they come from Gilbert, which is in Arizona. The conus transponders come from Cheyenne. Gilbert cannot serve as a conus backup on EchoStar 7. as the conus receive antennas are directed at Cheyenne and most of the spotbeams receive from Gilbert. There are probably some conditions in which crossover could occur, but they have not been made known and would require spotbeams to be shutdown..
I was actually watching this morning around 1am PDT when everything went to heck... I have a new 508 that I was afraid died. I did three check switches which failed, then went outside to check the dish. There was a branch in front of it which I moved, and coincidentally things sort of came back, but it really took until later today to get it all back. My guide went away and I had a hard time getting everything to download again, and I also had only the free stations for a while. I was glad to hear it was a dish thing, since I really didn't think it was the branch. Thanks to everyone who posts stuff here... I have a friend who is an operator at Cheyenne, maybe I'll email him and get the real scoop.
Darkman
08-26-02, 02:28 PM
some PPL called Dish, and got through eventually...
and Supervisor told them...they had some problems and everything would back to normals in a couple of hours...
But after this phone call - everything came back much faster..
But all together it was good few hours though...
Forgot if that Supervisor said "it was Power failure" or "some problems with some software"??
Do not know...
Oh well things happen...
I shut my 7200 down every night with no problems, however this am I awoke to find my TV listings, my specials.etc. were missing a bunch of channels.
I did a switch check, got the 8 min dial up and lo & behold everything went back to normal. First time that happened in eons. ~Jim~
"...got the 8 min dial up..."
I'm sure you meant 'download'. :)
johnsmith22
08-27-02, 03:33 PM
Do Dish reuse the uplink frequencies? I think they may have to because more uplink frequency spectrum would be required than downlink because frequencies are being reused on the downlinks in the spotbeams. If they do in fact double up on frequencies Gilbert would not be able to takeover from Cheyenne because each station would be using the same frequencies. Having said this it would mean however that the antenae in use would need to be very narrow beams to avoid interference and I wonder if it would be possible. Would be interested to hear the answer if anyone has it.
Your assertion of duplication of freqs ignores the obvious. Cheyenne would not be transmitting when Gilbert is activated.
johnsmith22
08-28-02, 07:20 AM
What I had in mind was that Gilbert would not be able to transmit Cheyennes uplinks at the same time as its own because both sets of uplinks might be using the same frequencies.
Both sets of uplinks do use the same frequencies, which are picked up by separate antennae on the satellite which are aimed at the appropriate uplink center. This is why Gilbert could not be an imediate backup using EchoStar 7. Gilbert could shutdown a spotbeam and uplink to either E*4 or E*6 within a few minutes to get a signal to conus.
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