Retentions #? The one I have is no longer it!

[jsherm007]

I have this #800-824-9081.

[Jeremy W]

They no longer have a public number. It got abused.

[jsherm007]

They no longer have a public number. It got abused.

Damn!!!!! Ok, thanks!

[Brantel]

Damn!!!!! Ok, thanks!


Yep, they have a new number. It stays the same but you need a PIN# to get in. Guess what.... The pin number expires in a few days :mad:

[HDTVsportsfan]

They no longer have a public number. It got abused.

If "abused" means feeling like that was the best number to call to get the most accurate answers to my questions, then I'm guilty.:)

But I never called just to call and try to get something for nothing or free just because I felt like it.

[dervari]

I am pretty good at negotiating, so a friend had me call up on her account to see about getting a 2nd receiver. The CSR wouldn't budge from $49 (for a lease!), so I simply asked for retention. She transferred me without any problems and I wound up getting her a SD DVR for $0. :)

Glad she had a name that could be a man or lady's name. :)

[Jeremy W]

If "abused" means feeling like that was the best number to call to get the most accurate answers to my questions, then I'm guilty.
Yeah, that's what I meant by abused. That's not what retention is supposed to be doing. Their job is giving out freebies to keep customers happy.

[HDTVsportsfan]

Yeah, that's what I meant by abused. That's not what retention is supposed to be doing. Their job is giving out freebies to keep customers happy.

That may be true, but over over the 11 years I have been w/ D*, I found that the information and support that came out of that dept. was better the than the rest of the bunch. I always had valid reasons for calling. I went years without ever having to call. I honestly never felt I was abusing it.

[HDTVsportsfan]

I need to add smething else.
Peeps that would call and "threaten" to leave for cable just to get HBO for free is abusing the system.

[Jeremy W]

Peeps that would call and "threaten" to leave for cable just to get HBO for free is abusing the system.
That's abusing the system, yes, but that's still what retention is for. They're not there to answer your questions.

[HDTVsportsfan]

That's abusing the system, yes, but that's still what retention is for. They're not there to answer your questions.

I understand what your saying, but they did it well, happily, and without hesitation. I'm a long time customer w/ TC, Extra Innings (8 yrs), and ST(11 Yrs). In affect they were providing me w/ service, keeping me happy, and a D* customer. I know it sounds like I'm trying to justify this in someway. But again, after calling the front lines and getting basically no where most of the time, I would do what I needed to do to get the information I needed. It may not have been the answer I always wanted, but none the less, more times than not it was the correct answer. That's why I would cal retention.

[Jeremy W]

Believe me, I understand. I've been guilty of doing the same thing a few times myself. All I'm doing is explaining the situation.

[HDTVsportsfan]

Believe me, I understand. I've been guilty of doing the same thing a few times myself. All I'm doing is explaining the situation.

We're cool...:grin:
Even though we're all anonymous, I didn't want to come across as some lame as* calling everytime my service went out in a heavy rain storm.

[Jeremy W]

I didn't want to come across as some lame as* calling everytime my service went out in a heavy rain storm.
:D

[HDTVsportsfan]

:D

LMAO...

Really, I am.

[Jeremy W]

When my service goes out in a heavy rain storm, I call and demand free HBO.

[HDTVsportsfan]

When my service goes out in a heavy rain storm, I call and demand free HBO.


Did ya get it?

[Jeremy W]

Did ya get it?
Works every time. They even apologize for the rain.

[HDTVsportsfan]

I guess the $5 credit a month for six months is next.

Actually, to stay on topic just a little bit. I did read on one of these boards where some guy said he was able to pry the new number out them, but he didn't/wouldn't post. I don't blame him I guess, if he really had it.

[Jeremy W]

I did read on one of these boards where some guy said he was able to pry the new number out them, but he didn't/wouldn't post. I don't blame him I guess, if he really had it.
Yeah that was on here, I remember seeing it too. I don't know if I believe him, but whatever.

[Wolffpack]

When my service goes out in a heavy rain storm, I call and demand free HBO.
Completely LAME and why we honest folks pay what we do. You don't like rain, get friggen cable. Maybe that's why the number was turned off and why they should just start telling folks to get cable. Totally LAME.

EDIT: ****ing cheap ****s!

[AnonomissX]

Completely LAME and why we honest folks pay what we do. You don't like rain, get friggen cable. Maybe that's why the number was turned off and why they should just start telling folks to get cable. Totally LAME.

EDIT: ****ing cheap ****s!

Easy there Wolffpack, I'm waiting for the time my former status as a tech support rep for Directv falls off the main page of notes, so I can call in myself and weasel a few more freebies:lol: :lol: :lol:

[Jeremy W]

Completely LAME and why we honest folks pay what we do. You don't like rain, get friggen cable. Maybe that's why the number was turned off and why they should just start telling folks to get cable. Totally LAME.

EDIT: ****ing cheap ****s!
Jesus, I was just kidding.

[Wolffpack]

Jesus, I was just kidding.
I apologize. Typically folks will add a ;) or :rolleyes: or :eek2: or :nono2: or :sure: or :p when they make a statement like that and are kidding. Sorry that I got that wrong. Came in late to the thread and simply read what you posted. No harm?

One of the problems that exist with boards versus real conversations.

OTOH, I bet there are folks that do just what you described.

[Wolffpack]

Easy there Wolffpack, I'm waiting for the time my former status as a tech support rep for Directv falls off the main page of notes, so I can call in myself and weasel a few more freebies:lol: :lol: :lol:
Obviously an overreaction on Wolffpacks part. :bonk1:

[Jeremy W]

Typically folks will add a ;) or :rolleyes: or :eek2: or :nono2: or :sure: or :p when they make a statement like that and are kidding. Sorry that I got that wrong. Came in late to the thread and simply read what you posted. No harm?
I figured it would be obvious with the talk before it, but I guess that doesn't work if you weren't reading the talk before it. ;)

No harm.

[Capmeister]

When my service goes out in a heavy rain storm, I call and demand free HBO.

I call and demand visits by supermodels. It has yet to happen, but I keep trying.

[bidger]

On a related note, I call & demand the re-broadcast of the Victoria's Secret Holiday Special in HD because I forgot to record it last week and that MUST be DirecTV's fault! Grrrr..... ;)

[BillyT2002]

I guess what I'm having trouble understanding...

... is why only a few months ago, they bothered to send me a card in the mail telling me what a "great" 5-star customer I am and how much they value my past and present patronship and yada-yada-yada. They listed the retention number right on the card and asked me to call it whenever I had troubles (which I hadn't really used until I wanted the HR20 and it only took me one call to get it).

Then, they remove the retention number altogether? It makes no sense.

If I have trouble with DirecTV in the future, I will just tell the front-line CSR who answers that I want to be transferred to a retention CSR so that I can quit my service. Sure, I'll be lying to them, but whatever... I don't care. I'm not about to waste my time explaining a problem to a monkey who has no capacity to understand it in the first place.