HR20 = POS!!!

[mattfro]

What"s with all of thes programs i have scheduled to recored not recording< and in the history log they show as "cancelled"?

I tried to record a hockey game last night, and it was cancelled as well with a message saying: "This showing was partially recorded because it became unavailable. (13)"

My old Tivo box recorded it just fine.

This recevier is JUNK!

[Earl Bonovich]

Was it part of the NHL Ice package? Or was it on your RSN or another channel.

There is a known issue with the HR20 recording from any of the extended sports packages (Center ICE, Extra Innings, Sunday Ticket, ect).

[btmoore]

Was it part of the NHL Ice package? Or was it on your RSN or another channel.

There is a known issue with the HR20 recording from any of the extended sports packages (Center ICE, Extra Innings, Sunday Ticket, ect).

If some one who knows the defect can document it in the same format like in the Catalog of HR20 Bugs (http://www.dbstalk.com/showthread.php?t=74448) I will add it to the list.

[jcricket]

Was it part of the NHL Ice package? Or was it on your RSN or another channel.

There is a known issue with the HR20 recording from any of the extended sports packages (Center ICE, Extra Innings, Sunday Ticket, ect).
While neither agreeing or disagreeing with the OP's assessment of the HR20, one would think that DirecTV would at least release a product that isn't "designed" to piss off their most "profitable" customer segment (sports subscribers).

That's some pretty bad juju there.

[Tom Robertson]

If some one who knows the defect can document it in the same format like in the Catalog of HR20 Bugs (http://www.dbstalk.com/showthread.php?t=74448) I will add it to the list.

I'd be happy to take a stab at the documentation. There are a couple of ways this can occur, and I am not convinced they are the same: 1) Transient channel whereby the channel being recorded is not a fixed channel location/bandwidth. Example would be channel 95 or anything in the 700's. 2) Non-transient channel or local OTA that still has a partial recording that is deleted. Possbility due to transient guide data?

So, would you like two defect documents or one that describes both?

Cheers,
Tom

[Earl Bonovich]

I'd be happy to take a stab at the documentation. There are a couple of ways this can occur, and I am not convinced they are the same: 1) Transient channel whereby the channel being recorded is not a fixed channel location/bandwidth. Example would be channel 95 or anything in the 700's. 2) Non-transient channel or local OTA that still has a partial recording that is deleted. Possbility due to transient guide data?

So, would you like two defect documents or one that describes both?

Cheers,
Tom

Those are two definently different issues.

[mattfro]

It was the Center Ice channel. If this isn't taken care of soon, I certainly can't see sticking w D* much longer. The sports packages are the only reason I have D*.

What a piece of TRASH! I'm so glad I "upgraded" to HD.

[btmoore]

I'd be happy to take a stab at the documentation. There are a couple of ways this can occur, and I am not convinced they are the same: 1) Transient channel whereby the channel being recorded is not a fixed channel location/bandwidth. Example would be channel 95 or anything in the 700's. 2) Non-transient channel or local OTA that still has a partial recording that is deleted. Possbility due to transient guide data?

So, would you like two defect documents or one that describes both?

Cheers,
Tom


I have a good understanding of the original partial bug, which I think latter describes, I thought that might of been killed in the latest release of code but I have seen a few posts that make me think it may still be lurking under the covers, it is just much more shy now days. I can tackle that one, if you can write up the one on the sports / Transient channel since I have no background on that partial bug.

[portmon]

Was it part of the NHL Ice package? Or was it on your RSN or another channel.

There is a known issue with the HR20 recording from any of the extended sports packages (Center ICE, Extra Innings, Sunday Ticket, ect).

This happens repeatedly with my RSN (YES network, NY area, not OTA), even hours after RBR. I'm about ready to cancel D*.

[islesfan]

If some one who knows the defect can document it in the same format like in the Catalog of HR20 Bugs (http://www.dbstalk.com/showthread.php?t=74448) I will add it to the list.

I just did. (This one has been really annoying!)

[islesfan]

It was the Center Ice channel. If this isn't taken care of soon, I certainly can't see sticking w D* much longer. The sports packages are the only reason I have D*.

What a piece of TRASH! I'm so glad I "upgraded" to HD.

I am totally with you there, and I can suggest a possible workaround. I threatened D* with leaving over this (I too only have TV for NHL Center Ice), and they re-connected my old reliable TiVo at no cost for 6 months while they work on this one. In the meantime, I babysit the ToDo list, but if I miss one, the TiVo NEVER misses a recording (NEVER in 4 years of use). If you are lucky enough to still have a TiVo lying around, tell them to re-connect it until the HR20 POS is ready for release, or you will quit D*.

[Tom Robertson]

I have a good understanding of the original partial bug, which I think latter describes, I thought that might of been killed in the latest release of code but I have seen a few posts that make me think it may still be lurking under the covers, it is just much more shy now days. I can tackle that one, if you can write up the one on the sports / Transient channel since I have no background on that partial bug.

Brian, awesome job on the defect list!

As you have seen by now, I did both in one intending that you or I would edit as necessary. Let me know if I should edit either one.

Thanks,
Tom

[stogie5150]

I'm thinking about doing the same thing....my H10-250 is dying..but its still a damn sight better than the new HR20 that showed up here a week ago....I called D* last night, talked with a very nice tech and explained to him that the OTA tuners WERE indeed on, but were having a guide data/channel mapping issue, he INSISTED that I could scan for OTA, I explained that yes I could on the H10-250, NO on the HR20. PLUS all the reboots that I have done in this short of a time....his answer to me was not to trust it and wait on software updates. All of which I already knew from hanging out here. :D

He DID tell me, however, that D* is not sending out replacements willy-nilly, as the issues that the HR20 is having are SOFTWARE related, NOT HARDWARE. Hummmm....anyway...

He fixed me up with a 40.00 credit ,10.00/month for four months. He told me if D* doesn't get the issues handled in that time to call back again. So I get the HD package free, basically.....better than nothing, but I think my trusty D* Tivo is going back in service and I'll put the HR20 in a bedroom or something and wait. A DVR that doesn't work is .....a reciever. :lol:

[Blitz68]

I thought the POS statements were not going to be tolerated.

[hankjr]

I thought the POS statements were not going to be tolerated.

Where does it say the POS statements are not tolerated? Especially if they are true?

[btmoore]

I thought the POS statements were not going to be tolerated.

Calling the HR20 a POS is an opinion / comment about a piece of equipment.

Calling someone a POS should not be tolerated because it is about a person.

Big difference.

As I understand it, the forum the former is ok the latter is not.

[Earl Bonovich]

Calling the HR20 a POS is an opinion / comment about a piece of equipment.

Calling someone a POS should not be tolerated because it is about a person.

Big difference.

As I understand it, the forum the former is ok the latter is not.

Exactly correct...

[Mixer]

How can they sell these extended sports packages to HR20 owners knowing there will be issues. I do not have to worry about it cause I dont get any of them but there should be a hge discount for HR20 owners that want to order these packages and will likely have trouble recording them.

Was it part of the NHL Ice package? Or was it on your RSN or another channel.

There is a known issue with the HR20 recording from any of the extended sports packages (Center ICE, Extra Innings, Sunday Ticket, ect).

[Earl Bonovich]

How can they sell these extended sports packages to HR20 owners knowing there will be issues. I do not have to worry about it cause I dont get any of them but there should be a hge discount for HR20 owners that want to order these packages and will likely have trouble recording them.

You can still tune them in and watch them live...
Plus not everyone has "just" an HR20.

[Tom Robertson]

How can they sell these extended sports packages to HR20 owners knowing there will be issues. I do not have to worry about it cause I dont get any of them but there should be a hge discount for HR20 owners that want to order these packages and will likely have trouble recording them.

You can still tune them in and watch them live...
Plus not everyone has "just" an HR20.

And there are some people who either have never had problems (don't ask me how...) or have seen improvements with recording NFLST of late (I'm in that category). I haven't seen comments as to improvements with Center Ice or NBA so I don't know if they have improved or not.

Cheers,
Tom

[mattfro]

First off, I apologize if the POS was off base.

Secondly... If I do babysit the "To Do" list, and the game does start to record, and I leave, will the game completely record? What if I turn the channel on before heading out? Anyone know if the problem happens more if you don't have the channel tuned in?

[hasan]

It's not that it's necessarily off base, but it is very inflammatory and brings out the worst in people.

These two extremes cause nothing but problems:

Mine works fine, you must have done something wrong.

This is a POS, how could they release it.

Neither are helpful, and nothing is learned.

If we could just stick to our knitting and work on problems and share potential commonalities and solutions, we would be much better off. We are all going to need to be very patient working through these things. The alternative isn't very appetizing, nor is it particularly flattering to those who can't seem to keep their powder dry.

[Spongeweed]

I have one 'old tivo' lying around, but I just sold it on ebay for 350.00 more than I paid for it. The HR20 is good enough for me. it has a much better ota tuner (big priority for me), not quite the recording reilability of the tivo, but it has only gotten better and will continue to do so. imho of course.. :)

[mattfro]

Still no dice... I was WATCHING the game on 767 while recording it and it froze up twice and stopped recording.

As long I know which RSN channel will show, it's a small annoyance until it gets addressed, but if TSN or a local channel is carrying it, I'm screwed, because those games will only be shown on the 7XX channel.

This sucks... :mad:

[paul01463]

Mattfro,

[QUOTE POS, I'm screwed,
This sucks...

I wonder why you believe such language lends anything to this process. I think you will find people more willing to help you if you moderate your tone. On the other hand, if you are just using this forum to vent, please let us know, then I, for one, will simply ignore your postings.

[mattfro]

:raspberry Mattfro,

[QUOTE POS, I'm screwed,
This sucks...

I wonder why you believe such language lends anything to this process. I think you will find people more willing to help you if you moderate your tone. On the other hand, if you are just using this forum to vent, please let us know, then I, for one, will simply ignore your postings.

If "POS" and "screwed offend you, grow some skin.

I just spent $2000 to upgrade to an HD DVR and HD Plasma TV only to find out the D*'s HD service SUCKS!

Sorry if I' m not happy or tactful. :raspberry

[mattfro]

Mattfro,

[QUOTE POS, I'm screwed,
This sucks...

I wonder why you believe such language lends anything to this process. I think you will find people more willing to help you if you moderate your tone. On the other hand, if you are just using this forum to vent, please let us know, then I, for one, will simply ignore your postings.

Btw... What can anyone here do to help? Are you able to miraculously correct these problems?

D* put out a garbage product. Period.

[hdtvfan0001]

D* put out a garbage product. Period.
Here we go again...someone has a problem, and immediately makes a statement like it reflects the same thing for everyone. NOT.

There's thousands of folks who have not had your problems, sir. So I guess that means we all have the greatest DVR ever made, and you'll have to just live with that. :D :rolleyes:

[houskamp]

:raspberry

If "POS" and "screwed offend you, grow some skin.

I just spent $2000 to upgrade to an HD DVR and HD Plasma TV only to find out the D*'s HD service SUCKS!

Sorry if I' m not happy or tactful. :raspberry

$2000? thats all? I got $10,000 invested and love it :)

[hdtvfan0001]

$2000? thats all? I got $10,000 invested and love it :)

You go dude! :lol:

Some of us have dedicated Home Theaters with 10-20 times that (or more) invested - works fantastic here.

It just seems to kill some folks that there are many happy HR20 users. I guess they'll just have to grow a thick skin. :D

[paul01463]

[QUOTE=mattfro;770282]Btw... What can anyone here do to help? Are you able to miraculously correct these problems?

If you are not looking for tips, advice on how to work around various issues – help, in other words – then you are here simply to vent.

I have a very thick skin. It seems to me, though, that contributions should lend something to the forum and not simply regurgitate overused, hackneyed, and inaccurate clichés.

[paul01463]

You go dude! :lol:

Some of us have dedicated Home Theaters with 10-20 times that (or more) invested - works fantastic here.

It just seems to kill some folks that there are many happy HR20 users. I guess they'll just have to grow a thick skin. :D

:hurah: :lol:

[jaywdetroit]

:soapbox:

Something odd I've noticed here.

I have much respect for all of the regular posters in this forum, but I am noticing in this thread that the OP was attacking a piece of equipment, and for that, he is receiving personal attacks. (Or nearly receiving them.) It's the personal attacks that are not tolerated on this board.

I don't see POS comments as being much use to anyone, but I certainly don't think those comments should be censored, as long as they aren't intended as a simple flame.

I think all opinions of the HR20 are valid. And I especially don't think it matters how much someone has invested, as that has absolutely nothing to do with the validity of an opinion.

Sorry if my opinion ruffles some feathers, but I every now and then, I see that soap box, and I just can't resist.

[houskamp]

:soapbox:

Something odd I've noticed here.

I have much respect for all of the regular posters in this forum, but I am noticing in this thread that the OP was attacking a piece of equipment, and for that, he is receiving personal attacks. (Or nearly receiving them.) It's the personal attacks that are not tolerated on this board.

I don't see POS comments as being much use to anyone, but I certainly don't think those comments should be censored, as long as they aren't intended as a simple flame.

I think all opinions of the HR20 are valid. And I especially don't think it matters how much someone has invested, as that has absolutely nothing to do with the validity of an opinion.

Sorry if my opinion ruffles some feathers, but I every now and then, I see that soap box, and I just can't resist.

My turn... If you are just here to say it's a pos then I have no sympathy for you (and maybe you should just return the box and go to cable).. If you want to say your haveing problem a,b,c,d and list what you have for equipment and how it is connected we are here to help! no info= no help

[islesfan]

And there are some people who either have never had problems (don't ask me how...) or have seen improvements with recording NFLST of late (I'm in that category). I haven't seen comments as to improvements with Center Ice or NBA so I don't know if they have improved or not.

Cheers,
Tom

Center Ice has improved greatly since October. When I first got the HR20, it woudl flat out REFUSE to record the games. After the F6 update, it would record the games some of the time, but you had to watch the entire game during the live timeframe (you could start late, but you had to finish watching by the final horn), or it would freeze. Starting with 10b, the recordings do actually record and playback just fine. The only problems left are automatic recordings, and babysitting the ToDo list. Until they fix CIR, autorecord won't work, which may not seem like a big deal unless you have an extended sports package. I could set it for the Islanders v. Flyers game on Tuesday, but by Tuesday, the channel might change. With autorecord, the HR20 could compensate, but as it is, it just drops the recording (or it just drops it for fun anyway). As it is, I had 3 games scheduled to record, but this morning, 2 were gone. I just go to the History and re-set them, but what if I wasn't here to do that?

Nevertheless, the improvement gives me hope, and I still have trusty, never fails to record, TiVo as a backup.

[Wolffpack]

Here we go again...someone has a problem, and immediately makes a statement like it reflects the same thing for everyone. NOT.

There's thousands of folks who have not had your problems, sir. So I guess that means we all have the greatest DVR ever made, and you'll have to just live with that. :D :rolleyes:
Here we go again....member has a legitimate problem with their HR20, a problem that is a known bug and experienced by others, and all the D*Fenders feel the need to jump on their white horses and find some way to add their $.02 worth that their unit works fine and proceed to criticize the OP. He's either seen as speaking for everyone (shame on him) or he's using non-tolerated language. I think by now everyone knows whose systems work perfectly. Is there a need to post that fact in every thread on which another member's unit is not working?

Let's give it a rest. It's a known bug and mattfro was expressing his frustration that he cannot record games that he's paid extra $$$ for.

[hdtvfan0001]

Here we go again....member has a legitimate problem with their HR20...
Unfortunately, its also the xxth amount of time this kind of generality has been overstated by now. If someone has a legitimate problem...no problem...but its not a license to generalize one issue as the proverbial "POC" for the whole ownership base to the hilt either. :rolleyes:

[Tom Robertson]

Please, let us all remember that mattfro has been here all of two weeks. To him, his problem is new and affects 100% of his HR20s . To us who have been here two months or two years or longer, his problem is all too common. Of course he is welcome to vent. It does give information of value and it does take a bit of thick skin sometimes, but then after we help mattfro, he will contribute even more to the forum.

Lets also remember there are some 74 pages! of threads in only 2 months time. There is only one human I know that could join the forum and read all those before making a first post. (And I don't know how Earl does it, and keeps a full time job, and spends time with his family)

An axiom of forums: there will be duplicate threads started. Why are we, who have been here more than 2 months, posting the same tired, trite, cliche responses to someone who has only been here 1 week and announced "I think this box is [either good OR bad]?" Are we that defensive about our own position?

Mattfro, I welcome you to the forum. I welcome your opinion, and in this case I'm sorry you've had a very bad experience. If you decide to go on to another DVR and/or another service provider, I understand. I also understand if you decide to stay and wrestle this out some more. Either way, I look forward to more posts from you as we work thru the HR20s issues.

To all the posters here at dbstalk, I also welcome and thank you for your opinions. Compared to other forums, dbstalk is a very productive forum in that people are allowed to express their opinions (about the subject at hand, here the HR20), and are actively helping other people at many levels of skills. On the same day we have posts getting into the most intimate networking protocol details we have threads answering a question about how to setup a Series Link. Earl, Chris, Clint, Neal, and the other mods have done a great job so that we can makke it sing.

So, everyone, please have a very Happy New Year. and may God bless each an every one we know.
Tom

[hdtvfan0001]

So, everyone, please have a very Happy New Year. and may God bless each an every one we know.
Tom
Yes indeed.

[mattfro]

Center Ice has improved greatly since October. When I first got the HR20, it woudl flat out REFUSE to record the games. After the F6 update, it would record the games some of the time, but you had to watch the entire game during the live timeframe (you could start late, but you had to finish watching by the final horn), or it would freeze. Starting with 10b, the recordings do actually record and playback just fine. The only problems left are automatic recordings, and babysitting the ToDo list. Until they fix CIR, autorecord won't work, which may not seem like a big deal unless you have an extended sports package. I could set it for the Islanders v. Flyers game on Tuesday, but by Tuesday, the channel might change. With autorecord, the HR20 could compensate, but as it is, it just drops the recording (or it just drops it for fun anyway). As it is, I had 3 games scheduled to record, but this morning, 2 were gone. I just go to the History and re-set them, but what if I wasn't here to do that?

Nevertheless, the improvement gives me hope, and I still have trusty, never fails to record, TiVo as a backup.

How do I found out what software load I have? Secondly, how do I get the latest load?

I tried watching and recording a game last night and in froze within about a minute, and was "Cancelled because it became unavailable". (13)

Sorry to everyone who has a problem with a newbie who is upset that theis junk won't record the 7XX channels. Those channelsare about 75% of my viewing time. I guess I shouldn't be upset. :rolleyes:

[mattfro]

My turn... If you are just here to say it's a pos then I have no sympathy for you (and maybe you should just return the box and go to cable).. If you want to say your haveing problem a,b,c,d and list what you have for equipment and how it is connected we are here to help! no info= no help

I've been a D* csr since 01/98, and only purchased my two homes on the conditin I was able to receive D*. I have upgraded to every product they have introduced.

Started w/Sony A3 receivers, replaced all three with three Tivos 2nd gen. Now I have one Tivo left, one HR20, and one HD receiver (HR15?).

I have had NOTHING but 100% satisfaction with D* with the exception of having to deal with people in India once in a while that start the call off with "Have you unplug the unit?"

I apologize to those whoe spent $10K to upgrade to HD. I have an HD Sony Wega, a new 42" Panasonic Plasma HDTV, and two other older 36"sets. I have a Yamaha receiver, Klipsch speakers, etc... Not sure what this all adds up to. Sorry if it's not $10K.

But does that mean I should be happy about the 7XX issue? Everything else has been fine that I can tell. But like I said, I watch the 7XX channels 75% of the time,and buy every sports package available.

And your solution? Return the box and go to cable. Nice...

[Tom Robertson]

To find version info: Menu; Help and Settings; Setup; Info & Test.

Most likely you are at 0x10B, hard to imagine otherwise.

Happy New Year,
Tom

[islesfan]

How do I found out what software load I have? Secondly, how do I get the latest load?

I tried watching and recording a game last night and in froze within about a minute, and was "Cancelled because it became unavailable". (13)

Sorry to everyone who has a problem with a newbie who is upset that theis junk won't record the 7XX channels. Those channelsare about 75% of my viewing time. I guess I shouldn't be upset. :rolleyes:

Menu - Settings - Info/Test, then scroll down a little and you will see software version. This sounds just like the problems I was having with 0xF6. You should probably be running 0x10b by now, and I haven't had that particular problem since this update.

If you still have F6 or FA or earlier, you have two options.

First, make sure you turn off the DVR at night, and hopefully it will automatically download the update you need.

Second, you can force an update by pressing the red button, then entering a code. If you search the forum you will find directions on doing that.

It sounds like you just got the HR20, in which case, you may not have the latest software. Try leaving it off tonight, and see what happens in the morning.

[glennb]

I'm really sorry the OP is having troubles.

Mine has been operating great.

I really hope everything is straightened out for you.

Have a happy new year.

[mattfro]

To find version info: Menu; Help and Settings; Setup; Info & Test.

Most likely you are at 0x10B, hard to imagine otherwise.

Happy New Year,
Tom

Thanks Tom (and IF), that's what I have. I guess we have to hope that there is a software fix for this?

Had D* sais anything publicly about this?

March Madness will indeed be MADNESS! :(

[Tom Robertson]

I am certain Earl has said that D* has said they are aware of it. With the NFLST it seemed that D* made some changes to their satellite operations and/or their guide, because it felt like things improved between releases not after a release. So why haven't they done the same for Center ICE? Darn good question for which I don't even have a lousy answer.

And I'm sure there is a software solution possible. I just hope it arrives early next week, at least in a test form.

Happy New Year,
Tom

[islesfan]

I am certain Earl has said that D* has said they are aware of it. With the NFLST it seemed that D* made some changes to their satellite operations and/or their guide, because it felt like things improved between releases not after a release. So why haven't they done the same for Center ICE? Darn good question for which I don't even have a lousy answer.

And I'm sure there is a software solution possible. I just hope it arrives early next week, at least in a test form.

Happy New Year,
Tom

NFLST has a HUGE subscriber base. NHL Center Ice has a very loyal and fanatical subscriber base, but if they are going to fix stuff based upon the numbers, we are the red-headed step-child.

[Tom Robertson]

NFLST has a HUGE subscriber base. NHL Center Ice has a very loyal and fanatical subscriber base, but if they are going to fix stuff based upon the numbers, we are the red-headed step-child.

Hear that! What amazes me not that Center Ice drove the fix to exist, but rather that once NFLST did, it wasn't carried over to everything else.

But then again I noticed something very strange tonight. Alas the camera wasn't ready on the tripod to catch it.

At 5:57pm (3 minutes before game time, MST) I tuned to 95. As best as I can recall all the things that happened:
When I first tuned to the channel, the guide said "upcoming: giants at redskins 5:30-6:30".
Moments later the blue button guide (BBG) said "upcoming unknown". And then the normal guide said "upcoming uknown".
Then at 6:02 the guide said "giants at redskins", but the BBG still said "upcoming uknown" as did the info button. I hit record, it stopped immediately (but something did appear in the MyPlaylist).
I hit the play button to bring up the status bar, which read "upcoming giants at redskins 5:30-6:30"). Curiouser and curiouser.

I changed channels up to 98, then back to 95.

Now everything caught up the correct guide info: "Giants at Redskins 6pm-10:30pm".

I don't know if I: 1) did a channel change just when the guide was updating and some parts didn't get the change, 2) found a sequence that is happening regularly lately where the guide updates delete guide data in some or all the subsystems before processing the new data rather than replacing it, or 3) guide updates are not passed to all the subsystems simultaneously.

All in all, it was weird behavior. I don't know why the guide would be in flux so much at the time the game starts--it's not like this game was rescheduled at the last minute. Perhaps Directv maps the channel to one transponder for the pre-game "happy holidays" stuff then the guide gets all confused in the switch to the correct transponder for the game?

HTH,
Tom

[Lightsluvr]

:raspberry

If "POS" and "screwed offend you, grow some skin.

I just spent $2000 to upgrade to an HD DVR and HD Plasma TV only to find out the D*'s HD service SUCKS!

Sorry if I' m not happy or tactful. :raspberry

This too, shall pass. :nono2:

LL

[1Indy79]

Here we go again....member has a legitimate problem with their HR20, a problem that is a known bug and experienced by others, and all the D*Fenders feel the need to jump on their white horses and find some way to add their $.02 worth that their unit works fine and proceed to criticize the OP. He's either seen as speaking for everyone (shame on him) or he's using non-tolerated language. I think by now everyone knows whose systems work perfectly. Is there a need to post that fact in every thread on which another member's unit is not working?

Let's give it a rest. It's a known bug and mattfro was expressing his frustration that he cannot record games that he's paid extra $$$ for.

Couldn't agree more Wolffpack. To those that continue to feel the need to tell everyone that their HR20 works flawlessly, NO ONE IS SAYING THAT ALL HR20'S ARE JUNK.....THEY ARE JUST SAYING THAT THEIRS IS, and based on the reponses on this forum, there are too many of those to be considered acceptable. Mattfro has purchased something that he paid good money for and he expects it to work as advertised.....what is so horrible about that?

At the end of the day, the real issue here is that D* has released a product that has some of its most loyal subscribers (not to mention big ticket subscribers)considering other providers....that is not a good situation for any company. I have had very few problems with my HR20 but I completely sympathize with those that have had nightmares with it. When you are coming from a product that is remarkably reliable (Tivo), you just can't afford to offer a replacement with as many problems as the HR20 has had. In time, D* will make this product as reliable as what it is replacing. The question is how many customers will it lose in the process.

[hdtvfan0001]

Yup. My HR20 is a POS (Perfectly Operating System) too. :D