View Full Version : Another **BLEEPING** Bogus PPV Charge on my Bill!!!!
Scott Greczkowski
09-06-02, 01:50 PM
If you have been here awhile you may have seen me complaigning about BOGUS PPV Charges I have been getting from Dish Network.
Well guess what folks.
I got another one!
06/07 EXTASY PPV START 08:00 A.M. 10.99
Now my bill shows another PPV from June on my September Statement.
If you remember correctly I had my PPV limit set to ZERO yet these bogus charges keep coming in!
Dish Network will NOT tell me the receiver ID number these charges are coming from, and only 2 of my receivers are hooked up to a phone line (my 721 and my 6000) and both have PPV locked out!
Do I need to file a damn lawsuit against Dish Network to stop these bogus charges?
Pete K.
09-06-02, 01:57 PM
Switch to D*!
John Corn
09-06-02, 01:58 PM
:eek: NOT AGAIN. Have you talked with Dish regarding this charge? If they don't drop this charge I would switch to DirecTV.
Curtis0620
09-06-02, 02:01 PM
Switch to D*
Get a DirecTiVo and you'll know what a PVR really is.
Greg Bimson
09-06-02, 02:08 PM
Scott,
Try to get to the Signal Integrity department at Dish Network. Maybe you can cajole them into understanding that someone has possibly cloned your card.
Just trying to brainstorm ideas here. Dish Network dislikes people that try to get out of PPV charges. Dish Network hates people that steal their service. You may be able to help nail someone.
Scott Greczkowski
09-06-02, 02:08 PM
No I think its time I contact my Atty General and also my other good friend Sen Joe Leiberman.
Enough is enough.
Scott Greczkowski
09-06-02, 02:11 PM
I am not trying to get out of paying for stuff I ordered. But I have not ordered anything!
Infact last month I wanted to order a WWE PPV and my reciever would not let me, so I had to watch it elsewhere.
If I ordered it I will pay for it. its like the two bogus Adult PPV's which were ordered on my Wedding Day! I wasn't home! I was getting married.
Dish Network did not care, they told me to pay or they were sending me to collections. How sick is that? I spend over $100 a month on my service and thats the treatment I get. I am glad they did not get the JD Powers award..
Scott Greczkowski
09-06-02, 02:18 PM
Do you know what funny...
I was just looking at the whosonline list, which shows us everyone online and where there from.
I am happy to see a few people looking at this thread, they include
The Department of Justice (usdoj.gov)
The Federal Trade Commission (ftc.gov)
and of course...
Our old friends at Echostar (echostar.com)
Echostar should pay attention to this and fix this damn problem once and for all! They are being watched and watched closely.
Mike123abc
09-06-02, 02:22 PM
What they need to do is to match the callerID to the reciever when it calls in. If anyone were to be messing with your PPV they would have to use your phone line. If someone did clone your system they would be caught.
Greg Bimson
09-06-02, 02:26 PM
Scott,
I know that when calling CSR's, they hear the excuses enough, about ordering some kind of adult PPV. I certainly wasn't saying you ordered anything.
You probably won't get anywhere with a CSR. You will get somewhere with the Signal Integrity Department.
They have the phone number of the receiver that dialed the PPV charge. If it doesn't match yours, it is a no-brainer.
Dish Network should pay just a touch more attention to this. Hell, their Signal Integrity department should already have lists of people where the phone number on the account doesn't match the receiver's dial-in. If they want to stop piracy, that would be a start.
I agree Scott, I believe I would see if Signal Integrity could help straighten this out. It almost has to be a duplicate card somewhere or something is amiss on your account (mistyped receiver/smart card ID maybe?) :shrug:
SParker
09-06-02, 03:19 PM
Scott, did you try dispatching a email to ceo@dishnetwork.com ? Also maybe you could demand a new receiver replacement??
Karl Foster
09-06-02, 04:07 PM
Scott,
On the Directv website where you log in and check recent transactions, the listing shows which receiver ordered PPVs. Does Dish not have a feature like that. By looking at mine I can see that on one receiver (family room) I ordered "Black Hawk Down" and "Oceans 11," and on another (bedroom) my wife ordered "A Walk to Remember." Here is a sampling of what it shows:
09/02/2002 xxxxxxxx8116 BLACKHAWK DOWN (LBX)ADT 07/26 - Charge $3.99
This is kinda condensed, but it shows the transaction date, last four digits of the card # in the receiver, the title, the date and the charge. If Dish doesn't have a system like that, they need to.
Seems pretty evident that a hacker has a clone of one of your smart cards. As a matter of fact, I thought we figured that out last month.
Anyway, that being the case there won't be a good phone # (other than yours) to trace.
What you need to do is get E* to determine which card is getting hit for the charges and swap it out for you. They should do it for free, especially if you've ever actually paid for one of the bogus PPVs.:ewww:
spanishannouncetable
09-06-02, 05:24 PM
There's something I don't understand. If someone cloned your card to get free service, WHY THE F*CK DID THEY CONNECT IT TO THE PHONE LINE AT ALL ? Do they really think they can ride someone else's programming package for free while sending their naughty PPV bills to their innocent victim FOREVER ?
Are they just stupid, or am I missing a piece of the puzzle here ? :shrug:
Originally posted by Scott Greczkowski
If you have been here awhile you may have seen me complaigning about BOGUS PPV Charges I have been getting from Dish Network.
Well guess what folks.
I got another one!
06/07 EXTASY PPV START 08:00 A.M. 10.99
Now my bill shows another PPV from June on my September Statement.
If you remember correctly I had my PPV limit set to ZERO yet these bogus charges keep coming in!
Dish Network will NOT tell me the receiver ID number these charges are coming from, and only 2 of my receivers are hooked up to a phone line (my 721 and my 6000) and both have PPV
locked out!
Do I need to file a damn lawsuit against Dish Network to stop these bogus charges?
Try the BBB or CT Dept of Consumer Protection. Try the BBB first then try the CT Dept of Consumer Protection.You can try the CT Dept of Consumer protection but they take a while but will get the job done.
http://www.bbb.org/
http://www.state.ct.us/dcp/
SParker
09-06-02, 06:42 PM
I still say email Charlie's office. Dealing with CSR's won't do any good.
Originally posted by spanishannouncetable
There's something I don't understand. If someone cloned your card to get free service, WHY THE F*CK DID THEY CONNECT IT TO THE PHONE LINE AT ALL ? Do they really think they can ride someone else's programming package for free while sending their naughty PPV bills to their innocent victim FOREVER ?
I don't think we want to delve in too deeply into hacker technology here but one way hackers work is by cloning an access card and using computer hardware & software and sometimes devices known as emulaters inserted into the slot of their own receiver to get what they want.
They can see what the legit subscriber gets & order up PPVs w/o a phone. The subscriber will see the event if his receiver is on & get the bill in any case.
Another dealer I know just happened to be up channel surfing in the wee hours one morning and was surprised to see his own rcvr turn on a porno. He couldn't stop it either. So he saw a hacker at work on his own system & got the bill, too.
It can happen to anybody but the odds are one in tens or hundreds of thousands.
:shrug:
James_F
09-06-02, 08:36 PM
I don't know Scott, you might as well start watching those "Movies" if you are going to be charged for them. :grin:
spanishannouncetable
09-06-02, 09:02 PM
I still don't get it.
I'll play the pirate. If I make a cloned card of Scott's and stick it in a receiver at my house, I can see the channels he subscribes to. Fair enough, I get that.
BUT -
1. If I buy a PPV with the remote and no phone line is connected, why would it unscramble the channel on Scott's receiver ? HE didn't order it so there is no record of it on HIS card, and MY receiver didn't call in to E*yet . And if I leave the phone unplugged long enough, remote PPV purchases are disabled for me, Scott wouldn't get billed and E* would have no record until I hooked it up and let it call in.
2. E*'s website allows monthly porn subs via internet sign-up but doesn't allow adult one-shot PPV's - those are only available via remote or call-in, right ? So either I would have to use my remote to order it AND leave it plugged-in long enough for Scott to get billed for it - OR - I call it in, the CS phone monkey ignores the "no PPV" flag on Scott's account and makes the authorization. It is then viewable on BOTH our receivers because the authorization is in the data stream and when the cards (original and clone) "sees" its number the channel opens up.
In either case, I am using a hacked card and giving E* all the evidence they need that I am a pirate. Either the reciever calls in after I watch my porn and they can get the receiver # and my phone # - OR - I call in before my porn starts and they have my phone # that way.
Are some people so stupid they risk getting caught committing fraud so they can see a little porn ? Is Echostar so greedy they will alienate their paying customers by trying to force them to pay for porn that someone else obviously stole ?
>rant mode<
Scott, you should seriously escalate this matter all the way to Charlie's desk. You provide a valuable resource here to Echostar customers AND CHARLIE ERGAN HIMSELF SHOULD KICK SOMEBODY'S ASS IN CUSTOMER SERVICE FOR ALLOWING THIS TO GO ON SO LONG.
>rant mode off<
sbturner
09-06-02, 09:11 PM
Scott, I what you mean. I have been hit with 3 Adult PPV movies since I got my 721. I have never bought an adult movie and all of sudden I buy three? This happened once about a year ago with another receiver and they reversed the charges. This time they wouldn't, I talked to a supervisor and told him to write my name down so when I call again next month with another bogus charge he will at least have me record. I also pay over $100 monthly and always order ESPN Gameplan, you would think they treat their best customers better. Hell, if I had to buy them I told my wife I would have recorded them. What else is a PVR for?
OK pardon my ignorance but I have two questions....
#1 The way I understand it the smart card and receiver are "married" when activated. If this is the case and a cloned card is calling these PPV's in, shouldn't E* be able to tell this card is a "bigamist"?
#2 Wouldn't a true hacked card descramble all PPV on that reciever? If the answer to this is yes then why in the world would they order via remote or phone and hook the receiver to the phone line to let it upload?
spanishannouncetable
09-06-02, 09:58 PM
Originally posted by J Rath
OK pardon my ignorance but I have two questions....
#1 The way I understand it the smart card and receiver are "married" when activated. If this is the case and a cloned card is calling these PPV's in, shouldn't E* be able to tell this card is a "bigamist"?
#2 Wouldn't a true hacked card descramble all PPV on that reciever? If the answer to this is yes then why in the world would they order via remote or phone and hook the receiver to the phone line to let it upload?
#1 - bigamist :lol:
#2 - Exactly! A hacked 3m card gives you everything and would never have to be connected to a phone line, but a cloned card is simply mimmicking an existing subs information and the available channels are limited to what the legal sub gets. If bogus PPV charges are being billed to the legal sub from the cloned card, the clone HAS to be calling in somehow and Echostar MUST have some info on where the cloned card is. So the $64 question is "Who is so stupid they would do this ?" :shrug:
Originally posted by spanishannouncetable
#1 - bigamist :lol:
#2 - Exactly! A hacked 3m card gives you everything and would never have to be connected to a phone line, but a cloned card is simply mimmicking an existing subs information and the available channels are limited to what the legal sub gets. If bogus PPV charges are being billed to the legal sub from the cloned card, the clone HAS to be calling in somehow and Echostar MUST have some info on where the cloned card is. So the $64 question is "Who is so stupid they would do this ?" :shrug:
OK, that's what I thought too. Based on all this discussion my conclusion would have to be it's the cloned receiver calling in. This person has to be just smart enough to be dangerous but just dumb enough to hook up the phone line and not realize they could get caught. The reason I think it's the receiver is because if they called it in like you mentioned in a previous post then when it authorized via the data stream it would not only be viewable on Scott's receiver it would also show up in his history. Not to mention, if they were calling it in on Scott's account then they would have to have/give the phone number he has listed on his account (which is highly unlikely).
There is one other possibility (however it is EXTREMELY remote). It is possible there was a duplicate card actually manufactured by mistake. I have seen this happen once with PC Network Cards (although it was years ago) where the hardware address had been duplicated on several NICs. Like I said this would have to be a rare fluke and the odds that that happened to Scott are probably about as good as me winning the lottery! :p
BTW I couldn't resist the bigamist thing (A smart card marrying another receiver while still being legally married to Scott's receiver!) :rotfl:
I just thought of something disturbing. If there is a cloned card out there and this person happens to have an OpenTV compatible receiver with access to Dish Home and specifically the Customer Service app, is it possible they could get/have Scott's account info? I know mine didn't ask for anything specific , just dialed up and up came my account info. If this is possible then E* better take a hard look at this!
spanishannouncetable
09-06-02, 11:49 PM
Originally posted by J Rath
I just thought of something disturbing. If there is a cloned card out there and this person happens to have an OpenTV compatible receiver with access to Dish Home and specifically the Customer Service app, is it possible they could get/have Scott's account info? I know mine didn't ask for anything specific , just dialed up and up came my account info. If this is possible then E* better take a hard look at this!
Yet another reason I'm glad my house is now a Directv exclusive zone :D
This is just my opinion, but I somehow doubt it's the pirates who ordered these movies. I am not blaming Scott or his family just so you know. That leaves one party:) Of course, I distrust corporate America completely. So you can safely ignore what I say as being just a stupid opinion, like usual. Because it's probably true in this case:)
Jacob S
09-07-02, 12:10 AM
I thought one could actually have all ppv locked out and have the ppv limit set to $0.00 so that none can be called in, ordered by remote, etc. Also I figured if someone else was connecting a phone line up to the receiver hacking it or something then they would have already picked up the number it was coming from by now. I think if you ask Mary Davidson about this that she may be able to help you or know somoene that may help. I would try a bunch of different emails and just copy and paste the email to different people at Dish Network so you will not have to type it over and over.
Is it possible that someone figured out your receiver numbers and wanted to just make you mad or just wanted to use your card and receiver number knowing you are a huge contributor to this site? When did all of this begin?
"I thought one could actually have all ppv locked out and have the ppv limit set to $0.00 so that none can be called in, ordered by remote, etc."
I believe that's exactly what Scott did. Therefore, it is my personal opinion that pirates are not responsible for these charges. Of course, I could never prove that!
mattmill
09-07-02, 06:46 AM
Originally posted by J Rath
There is one other possibility (however it is EXTREMELY remote). It is possible there was a duplicate card actually manufactured by mistake. I have seen this happen once with PC Network Cards (although it was years ago) where the hardware address had been duplicated on several NICs. Like I said this would have to be a rare fluke and the odds that that happened to Scott are probably about as good as me winning the lottery!
This isn't so far fetched an idea. When I bought my first reciever I was told that the smartcard id was already in use in another state.
Mine was a sealed box and sealed unit and the other sub was 400-500 miles away with an account in good standing and had been in use for 7 months. I was told that I couldn't use the card and I needed to return it to the store or pay for a new one to be shipped out to me (shipping not card cost) so I returned it.
Maybe some other CSR ignored this kind of problem and somehow managed to sign Scott up (or the other sub) anyway.
Scott, take the cards out of your reciever and give us the small numbes in the bottom right. I.E AA-03.
If your card is Rom10 it wasnt cloned.
scooper
09-07-02, 09:47 AM
Scott - call them up and say you want a replacement card. When they ask why, tell them this story or (better) tell them it quit working. When you get your replacement, put the now invalid card in the microwave for a bit, then return it...
Originally posted by scooper
Scott - call them up and say you want a replacement card. When they ask why, tell them this story or (better) tell them it quit working. When you get your replacement, put the now invalid card in the microwave for a bit, then return it...
The only problem with that is their most likely gonna charge him $50 plus shipping for the new card. Plus they haven't/won't tell him which receiver is supposedly calling these in so he'd have to replace the cards in all of them!
pschuckert
09-07-02, 01:01 PM
I would call Dish complain...ask for new cards. And before you go to send the old cards back place them on the ground and hit the cards on the gold contacts with a hammer 3 or 4 times. To ensure the chip is dammaged beyond repair.
Mike123abc
09-07-02, 02:04 PM
Another question is when did these charges start up? Which reciever did you get at the start of these problems?
If someone had access to your card and reciever to clone them, you might be able to figure out which reciever had been cloned (i.e. if they started after you got your 721).
What I would also want to know is why they do not give out the reciever number that called it in. I would demand to know which reciever it was so I could get a new smart card for it.
Scott Greczkowski
09-08-02, 07:47 AM
Mike the first set of bogus charges started (that I can remember) June 30th of 2001. I remember this day well it was my Wedding Day.
According to my bill from that day 2 Adult PPV's were ordered.
Which is funny because I was not home and neither was anyone else.
Anyways thanks for all the suggestions folks. I have not contacted ceo@echostar.com about this PPV charge, I do plan to on Monday, last month when this happened I wrote with no reply at all.
I am happy to see all the people who have read this thread and replied. Again I was shocked to see the Department of Justice and the FCC reading the thread just moments after I posted it.
I feel I am a good customer for Echostar, again my bill is over $100 a month with them, I fully believe in paying for what I have ordered and believe I have the right to complaign for charges on my bill which I did not make.
If customer service can not solve my problems I believe I have the right to air my problems here, and if my complaints are seen by powerfull orginizations such as the DOJ and FCC then so be it.
I am REALLY suprised that no one from Dish Network has tried to contact me about this yet. I would think they would want me as a happy customer.
Switch to D*! If they don't drop this charge I would switch to DirecTV Yet another reason I'm glad my house is now a Directv exclusive zone
Actually, the D* system is much more venerable to hackers. Their security & access card system is much less secure. There are over a million D* rcvrs that have been sold but never officially activated and hundreds of thousands of stolen & hacked cards. More d* subscribers get bogus charges by a wide ratio. The percentage of E* hacks is much smaller because it's harder & more expensive to do.
In fact, this is probably the main reason that D* has never made a penny of profit in the history of it's existence!
:eek:
Jacob S
09-08-02, 01:23 PM
I think there are other reasons why DirecTv never made a profit. Dish and DirecTv have different amounts of money put into each customer, and I believe Dish has less money in each customer and charges more for their systems (unless its a promotion requiring a credit card) therefore Dish gets their money for the system most of the time while DirecTv subsidizes their money right into the hardware in which attracts hackers even more and attracts customers that may be able to afford the hardware but not the programming bill each month especially if they would order a lot of channels and/or fall behind in their payments.
Darkman
09-09-02, 04:38 AM
hmm - right on Wedding night:
1) - hehe - some present :(
2) - hmmm - too drunk to remember ordering Adult PPVs...
3) - hmmm - too horny to remember ordering Adult PPVs.....
4) - a Batchelor's party night before?
5) - some Batchelor's party Night before!!!
ok...i better stop - or it will look like Letterman's Top 10...
just having some fun..that's all :)
Darkman
09-09-02, 05:12 AM
Originally posted by Scott Greczkowski
If you have been here awhile you may have seen me complaigning about BOGUS PPV Charges I have been getting from Dish Network.
Well guess what folks.
I got another one!
06/07 EXTASY PPV START 08:00 A.M. 10.99
Now my bill shows another PPV from June on my September Statement.
If you remember correctly I had my PPV limit set to ZERO yet these bogus charges keep coming in!
Dish Network will NOT tell me the receiver ID number these charges are coming from, and only 2 of my receivers are hooked up to a phone line (my 721 and my 6000) and both have PPV locked out!
Do I need to file a damn lawsuit against Dish Network to stop these bogus charges?
unreal,
this is bizzarre..
twighlight zone?
UFOs?
You know Those things do not just appear there as mushrooms do...
so June 7th, 8.00 AM....What day was it - let's see:
I think it is Fri Morning...
So you go to work at this time?
Who is home?
Wife?
BabySitters?
Some1 visiting your home....
hehe mostly just kidding...
What set to 0.00 though could be changed by someone to something else though, and then changed back to 0.00, no....?
all i am saying - those things do not just appear like that...
very strange..
Some housekeepers/cleaners?...
Some good friends...?
hehe..i better quit...or with my big mouth, pretty soon I'll be blamed for some spousal problems...
Scott, do not get upset,
no harm intended, just have sick sense of humour...
expecially in cases like this - that absolutly do not make sense...
the only other thing that would make some sense would be someone at Dish...has IT for you, and generates those charges on the bill (to your account) on purpose....
Other then above described situations nothing else makes sense, if You (personally) truly didn't order those things...
Like hackers hacking your card or something - hehe - impossible...for priviously mentioned reasons (by others)...
Besides - as i understand - hackers can have everything for free anyhow..so why would they charge some Lame PPV, be it Adult or otherwise...and to your account/ird yet..which would require them being at your home, or having access to your ird, etc..
That would be break and enter...
Unless Those ppl know You, and have access to your Home, or know anyone else in your household (even if You do not know about it)...and even if so - they would not be no Hackers, they would be just someone very Interested in watching some Porn...
"someone at Dish...has IT for you, and generates those charges on the bill (to your account) on purpose...."
That's the ONLY thing that makes sense. Scott claims his account is setup so he can't order PPV even by calling it in. Therefore, the ONLY possibility is DISH, IMHO. Can't prove it though.
It not a "cloned" card, no hacker is stupid enough to plug his phone line in to begin with. Why go through the trouble of cloning a card and reciever when wide open PPV is to be had with cheaper, easier and less risky methods.
Its a computer glitch...somewhere there are 3 different people who never got billed for the PPVs they ordered.. They could have R00 number close to scott's and the system tranposes digits or somthing along those lines and bills the wrong guy.
Computers never make mistakes, but unfortunetly people write the software on those computers and THEY make mistakes.
This IMHO is an inherent problem with a CAS that allows PPV access before verifying who ordered it. The only way I see to prevent these kinds of things from happening would be to REQUIRE the phone line be connected to order PPV and have the receiver call in and verify the smart card/receiver/phone number combination before allowing the PPV to be viewed (of course I'm referring to remote ordering in this case)
IIRC DISH did tell Scott last month it was uploaded from a reciever, not a call in order. DISH should be more forthcoming as to which receiver is supposedly uploading these, after all it is his account and he should be privy to that information. If they don't have a record of it, then they should seriously consider adding this information to there billing system as well as recording the phone number that the receiver called from.
I know they have the capabilty to verify the phone number because when you set up a PIN for ordering PPV via the Internet you have to call the 800 number from the phone number listed on the account, because that is how they identify an account. Whether it is incorporated into their billing system as well, I guess only they know!
Scott Greczkowski
09-09-02, 11:34 AM
I have just fired of my email to Charlie Ergen, lets hope his office can take care of this problem for me.
It sucks that a customer should have to go through all this trouble to get resolution.
I will let you guys know what happens from here (if anything)
Scott IMHO why waste the time sending an email to Charlie? Your first email attempt failed. May I suggest a call to Dish Network Corporate HQ might be the better way to go. And be very firm about getting thru to someone in Charlies office. Customer service has been a waste trying to get your problem fixed so I would call corporate. Might very well be worth the long distance call to them.
Bob
Darkman
09-09-02, 12:56 PM
ya..wish you luck...but all of this doesn't make sense...
and you say the phone line is plugged in...
why not disconnect it period..and if/when wanna order something. - call Dish Live and ask for Supervisor..and then tell them to wave the Phone-assistance charge (if there is one) cuz of your ongoing problems...
Of course if some1 is doing it to you "from inside the House" (hey - maybe it is possessed by some Pr0n starved ghost), - then unplugging the phone line would not help..(cuz One can always plug it in back again temporarily in this case)
maybe Charlie is doing it to you :)
doesn't want to pay personally but wants to watch...Sometimes...so when was considering whose buttons to press on Computer screen, figured: "this dude is a big shot, he is in charge of DBStalk also, so no small bird, he spends around $100 dollars per month anyhow..what are few more bucks ocasionally to him anyhow, ....and maybe he would not Notice at all...90, 100, 110..kinda same thing anyhow"...
Sorry Charlie - just kiddin' :) --> You're da MAN!
Scott Greczkowski
09-09-02, 12:57 PM
I just got a call from Charlies office (within moments of sending my email!)
They have reversed the charges on my account.
They told me that the charges came from one of my Dishplayers and she gave me the unit smartcard id.
I told her this is impossible, my Dishplayers are not hooked up to phone lines! (The rooms they are in don't even have phone connections in them!)
She could not explain that, when I asked her for caller ID information to see where the orders came from she told me she did not have that information.
All's that she could tell was that they were ordered by remote. And the smartcard ID number.
I told her I did not buy her explanation as its impossible for a unit not hooked to a phone line to call in my order.
She had no explination and credited my account.
I would still like an answer of how this is possible. But I am happy the charges for the last 2 adult PPV's were removed.
Curtis0620
09-09-02, 01:04 PM
Are they going to send you a new smartcard?
If not, it will probably happen again.
Scott Greczkowski
09-09-02, 01:08 PM
I asked that and she said no, my PPV is now shut off. No more charges for PPV can appear on my bill.
If another one does show up, it will be interesting to see what happens then. :) This lady left me her number, just incase.
Darkman
09-09-02, 01:21 PM
then it is OK...
you're safe now..
as extra protection - i d ask her to Put some sort of "stick-up note" on your account (or tell someone else to do it for her)...
This way the Note will be always there...and if something like this ever happens again...you would not really have to hussle any longer..just a phone call to them - telling whoever to read the Stick-up Note, and to take off the charge right away...
Scott Greczkowski
09-09-02, 01:23 PM
She did note my account. :) And someone else did too saying that I have complaigned about this before. :D
That's great Scott, I'm glad they took care of you (finally!). I would still like to know how that was even possible. Hopefully E* has been reading this thread and is looking into how to fix it so this kind of thing isn't possible.
AllieVi
09-09-02, 07:03 PM
Originally posted by Scott Greczkowski
I asked that and she said no, my PPV is now shut off. No more charges for PPV can appear on my bill.
If another one does show up, it will be interesting to see what happens then. :) This lady left me her number, just incase. Did she say HOW they shut off the PPV? Is it by sending an instruction to your receivers not to allow viewing PPV? If so, I suspect a lot of people would like to take advantage of the option.
Jacob S
09-09-02, 10:00 PM
I would think that some would take advantage of this as well, in which is why Dish is so so strict on giving credits back on people's accounts for those charges. also are they going to give you credit for all of those other charges this past year you had received on your bills this whole time?
Darkman
09-09-02, 11:09 PM
shhhhhh - loophole :)
zuma hans
09-10-02, 08:22 AM
Should I call a CSR and ban all PPVs? I never watch them anyway.
David_Levin
09-10-02, 08:30 AM
This really need to be worked out. The silly solution of disabling PPV only works for peope who don't place any legitimate orders.
(I better start opening those auto-pay bills)
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