HR20 Locking Up [Archive]

gjohn28

01-08-07, 02:15 PM

New to this forum. Just installed (yesterday) an HR20-700 and have been having a problem with the unit locking up when I pause live TV. I can't resume play, index forward or index backward. Changing channels will unlock it, but then I lose what I was trying to playback. Was wondering if this might be caused by the HDMI cable?

When I spoke with the tech at DirecTV (had a problem with a "Mode not supported" message for my HDMI connection during set-up) he said that they had been having "compatiblity" issues with the HDMI cable, but that the latest software update (which I have), should resolve them. Just wondering if this might be one of the "issues" they were/are having...

btmoore

01-08-07, 02:19 PM

From The Catalog of HR20 Bugs (http://www.dbstalk.com/showthread.php?t=74448):

Bug Name: Using the pause function may causes system to become non-responsive. By Dave_S

Prognosis: Annoying, have to reboot.

History/Status: Currently active in 0x10b, but has been in other versions.

Symptom: When pausing live tv or pausing a show during playback sometimes the system becomes non-responsive requiring RBR.

Treatment: Reboot (RBR).

ptimmerm

01-08-07, 02:25 PM

Just out of curiosity, do you have the band converters installed with your unit?

gjohn28

01-08-07, 02:30 PM

Just out of curiosity, do you have the band converters installed with your unit?

No, I don't.

ptimmerm

01-08-07, 02:31 PM

Please see my recent post. No guarantees at all, but so far so good for me. I just had a recent install too.

gjohn28

01-08-07, 02:35 PM

Please see my recent post. No guarantees at all, but so far so good for me. I just had a recent install too.

Not sure which recent post you mean...

Are you saying I should install the band converters?

ptimmerm

01-08-07, 03:03 PM

Yes. You might as well give it a try.........

gjohn28

01-08-07, 04:42 PM

Yes. You might as well give it a try.........

Tried it, but don't really know if helped. Noticed that the locking up only seems to happen with HD channels. Don't remember noticing if I was having the problem with non-HD channels or not.

Did find on HR20 Tips and Tricks that the HDMI output does cause display and lockup problems for some users. Solution = component cable hook-up.

Anyway, thanks for your responses and suggestions. Good luck with your new receiver.