View Full Version : Disapointed With Dish
I have been a Dish Network subscriber since the Model 5000 was introduced.
I added the HDTV adapter to my 5000 when it was avaliable, and after a long hard effort was finally able to get an HDTV. I love my 5000 for the local link intergration, and the perfomrace has been great.
During the last Tech Chat, I sent an e-mail to them about the 5000 and HDTV and any new HD content (such as the discover channel) I asked very clearly, if I would have to upgrade my equipment to receive any new HD content that dish would carry, or if my 5000 and adapter would be all that I needed. I was assured by the tech support team that there not be any reason to change my setup, that ALL HD content would be viewable with the 5000 and HDTV module.
Later it was announced that the 5000 would not work with new HD content (such as the discover channel) and that HD customers would have to purchase a Model 6000 and the new adapter. I found this to be very upsetting, becaue 600.00 for a new receiver is just not money that I have avaliable to me at this time.
I sent a copy of my e-mail form the tech chat, and their reply to ceo@echostar.com. And I was shocked at the reply I got back.
Basicly they told me they did not care, that I would have to upgrade to the 6000, but Dish does not sell this unit, it is only avaliable from a dealer. And there was nothing they couold do to help me, and had no intrest in helping me. I was very shocked by this attitude. You are already a customer, if you want the new HD content then spend more money. We don't care how much you invested to get the 5000 and HD adapter, we don't care that you like local link, subscribe to locals on the sat, they are better. Explained that Dish does not offer locals in my area so that is why I like local link, They said sorry, we don;t have local link in the 6000, when the merger is complete then you can subscribe to your locals and it will be just like the 5000.
This discussion has been going on for a three weeks, and Dish will not offer any help. I suggested that Dish should have a program where current long term subscribers could purchase new equipment and have it billed over tiem to their dish bill. They told me that was not possible, and would not be in the future eiter.
This attitude, and this forcing a person to have to purchase new equipment is not what I call good business. Now where I was for the merger, I am not so sure that I can support it. After all the years with Dish, I may have to return to cable to be able to get HD content, and the Disovoery Channel in HD. I know some will say if you have an HD tv then you can afford to purchase a 6000. Well that is not always true. I save moeny for 2 years to purchase the HD tv, and right now in our current economy, I just don;t have the cash to spend to purchase over 600.00 of equipment out right. All I asked dish to do was honor the statement that tech sent me about content, or to at least help me purchase a 6000 on a time pay basis. Dish was not intrested.
As a result I have sent entire copies of the e-mail exchange, along with the receipt from the purchase (full price) of my 5000 and HD adapter, to the FCC, and the DOJ, and to my congressman, and our attorney general. I cannot see the merger has a good thing when this is way they plan to do business. Add this to all the problems with the PVR receivers from Dish, and I would say this merger is dead.
And all Dish had to do, to keep me, and to keep my support for the merger, was to try to find a way to help me upgrade, at a cost that was affordable. They made the promise of no upgraded needed. They should have made good on that promise, or at least offred to help.
The only thing that will change my mind on this now, is if someone can show me a way to get the new 6000 and adabter, on some pay over time method, or at a resonable cost. Over 600.00 dollars is just to much, with what I have already paid to have Dish programming.
Two 5000's (only one has hdtv adapter)
One 4900
One SW-64
Dish 500 + Dish aimed at 61.5
Life time Sky Angel subscriber.
And I supscribe to the Everything pak from Dish and CBS (HD) my local CBS agreed.
Thanks
Gary
scooper
09-15-02, 07:26 AM
Where were you in July and August when Dish DID have an upgrade offer for subs with the HD adapter ? It wasn't "free equipment", but it WAS cheaper than what other subs would have to pay for the 6000 /8PSK combo.
To me, it sounds like sour grapes on your part. Technology changes - get over it...
Just out of curiousity Gary, what are you feeding your 5000/modulator into to be able to see Dish's HD programming like CBS HD? Does your HDTV have an integrated OTA tuner or are you using a different standalone tuner, or what?
First, this is not sour grapes on my part. I paid full price for both the receiver and the HD adapter. The promo offer that dish gave me was for a FREE adapter, but I would still have to purchase the 6000 at full price. (DISH DOES NOT SELL THE 6000).
As for technolige changes, that is correct. But that change should not FORCE a person to have to make a complete re-investment in there equipment.
Dish stated, that the 5000 and HD adapter would recevie all HD content. To change from that means that Dish did not represent the porduct in good faith. I use my PC and I have never been FORCED to have to buy a complete new pc to gain access to a new feature. Dish could have avoided this. But no they are seeing this as a way to make more money from peopel by forcing the new receiver.
As for CBS HD, I get that from DISH network. My local over the air CBS agreed to the waiver so I could get CBS HD / CBS from Dish, My local CBS station agreed becaue they are about 2 years away from completing the HD upgrade.
A recent letter from a congressman, indicates that he agress with me on this issue, and that Dish is doing a good faith business when they are forceing the purchase of a new receiver at full price, and the requirment to return the HD module for the 5000 that you pruchased, is a bit out of line as well.
It is time Dish find a better way to make the 6000 and all their recevier easier to purchase, and use. And they FIX the recevier problems.
Again, I am a Dish supporter from the start, but this has done me, a long time subscriber wrong.
They are not FORCING anything on you. The programming you have always received is available to you. However, new programming, including Discovery, will be in a different format, requiring a hardware upgrade.
As for you PC analogy, you're off base there as well. Try plugging in your VESA local bus video card to a computer you buy today. Better yet, try plugging a current nVidia GEForce 4 video card into a 386 machine. Try using SIMM memory modules in a current PC, or current SDRAM in a 386/286.
Technology changes. Dish is using a new compression program, not available at the time the 5000/HD Modulator was announced. The HDTV module was announced as a patch, not a complete solution to receive currently available programming, several years ago.
Jeff
[QUOTE]Originally posted by garydw
As for technolige changes, that is correct. But that change should not FORCE a person to have to make a complete re-investment in there equipment.
Dish stated, that the 5000 and HD adapter would recevie all HD content. To change from that means that Dish did not represent the porduct in good faith. I use my PC and I have never been FORCED to have to buy a complete new pc to gain access to a new feature. Dish could have avoided this. But no they are seeing this as a way to make more money from peopel by forcing the new receiver.
But you still havent answered my question. I'm asking which digital OTA tuner you have the output of the modulator connected to, so as to be able to see the HD channels out of the 5000/modulator in true HDTV. Does your TV have a built in digital tuner, are you using a HDTV card in your PC or do you have another OTA HD STB, or what?
My HD tv handles the output a Mithibushi.
Yes, Dish is forcing the upgrade. How, by not offering backwards compatablity.
My pc analogy is quite correct. At no time have I had to purchase a COMPLETE new computer. Only a single componet, such as a video card.
Again, Dish, made the promise in their e-mail to me, that there would be no change that would render the 5000 HD adapter incompatiable. This is there statement, made the night of the last Tech Chat. So keep that in mind, Dish made the promise, and then changed the rules, and told me I would have to pay for the new equipment.
This is NOT a good business practice on the part of Dish, and they know it. And as such, all consumers will loose, because this, along with other issues, DP, PVR problems, etc wil hurt the merger.
I am not the only person who thinks Dish is wrong here. I presented this issue to Direct TV, and they have offered me an HDTV receiver on a very resonable offer if I would like to change services. Same with my local cable company.
All I asked Dish to do, was to help me purchase the new equipment on some time of time pay, or at a resonalbe price due to the money I already have invested with them, and the amount I have paid them over the years. But no, even with their own promise, they still would not offer any assistance, they just wanted more money, and they did not even care about their long term subsciber. I want to make it clear, I did not ask for the 6000 for free, I just asked for a payment plan, or a price that was resonalbe.
dmodemd
09-16-02, 09:25 AM
You are wrong about the upgrade offer!!!
You get the 6000 direct from them for a much reduced price with the NEW adapter.
You only send in your HD modulator. You KEEP your 5000. Hell of a deal.
I am a 5000 owner and P'O'ed as well. I didnt have the adapter to do the promotion so my 5000 was obsolete. You have the adapter so are lucky.
Try and get the deal - I dont know if it is still available but if you complain they should give it to you. BTW, very FEW people at DISH are aware of the promotion - may be hard to get to someone who can help.
dmodemd
09-16-02, 09:28 AM
I just checked and they certainly did take the deal down, so try and complain. Thats not fair that they only offered it for a short time. It should stay in effect indefinately! I think thats the core of the issue here.
DarrellP
09-16-02, 09:50 AM
If I remember correctly, the price was $299 with the 8PSK adapter, which is a helluva good price. You do have to send them your HD modulator in exchange though. Keep calling until you find someone who knows about the deal.
I have and just so everyone know the e-mail telling me that I have to purchase the 6000 from a dealer came from the ceo@echostar e-mail address.
This is the Quote from her e-mail to me, this was the last e-mail she sent after several calls and e-mails. It goes like this.
"Dish Network cannot make a special offer to you in regards to the 6000. Dish Network does not sell this unit directly but it is available through certain retailers. If you have been unable to find one locally, there are several internet retailers that offer the unit. The 8VSB module for analog and digital off-air reception will only work with the model 6000 receiver and is usually purchased along with the 6000 initially. Our service department does have the 8VSB available for sale to people who purchased the 6000 without the modulator. "
Later in the e-mail Ms. Lisby at ceo@echostar.com offers me instead the change to upgrade to the 501 for 99.00.
This is why we are having problems. I was not notified of any preivous offers, and then the e-mail from tech support, and then this. This is not a good representation of the merger.
And this was from the e-mail.
Yes, we all know that the Personal Computer business is a great example to compare to other business. God help us if Compaq/HP, Dell start making automobiles and airplanes. We will either be all flat broke or dead. Technology is not an excuse for bad customer service. Some people think it should, but then again they end up in the unemployment line shaking their heads and still never quite "get it".
Ordinarily you would have to purchase a 6000 from an independent retailer. But dmodemd and DarrellP are correct - from around the middle of June thru the end of August an upgrade offer was available directly from E* for subs like you with a 5000 & the RF HD adaptor. You sent in the HD adaptor & got back a 6000 with the 8PSK module for $299.
It was anounced on the C-chat and the phone # was given on the HD demo ch. This promo affected so few people that I would not be surprised if any CSR you happened to talk to on the regular 800# would be unaware of it.
If you actually called in during the promo period & weren't properly informed about it despite asking for some kind of courtesy deal to upgrade to the 6000 I would recommend that you email a statement to that effect very politely to: ceo@echostar.com and ask if, under the circumstances, they would consider offering the same upgrade deal to you at this time.
Please see my post, I did contact ceo@echostar.com, and I have quoted their response of no help in getting the 6000.
Here is the quote again:
"Dish Network cannot make a special offer to you in regards to the 6000. Dish Network does not sell this unit directly but it is available through certain retailers. If you have been unable to find one locally, there are several internet retailers that offer the unit. The 8VSB module for analog and digital off-air reception will only work with the model 6000 receiver and is usually purchased along with the 6000 initially. Our service department does have the 8VSB available for sale to people who purchased the 6000 without the modulator. "
So Dish is not being very helpfull.
Whoever responded with the email you quote above is not understanding the issue. Try again & explain that it was the 8PSK ("Enhanced HD") module for the Model 6000 that the promo was for, NOT the 8VSB digital OTA module.
I just wanted to provide an update to everyone. Dish has responded again and as told us that we are free to return to cable if we like. They do not plan to offer us the upgrade, or any upgrade assistance at all. Also the lady form CEO@echostar.com, told me that she is not going to refer my comments or e-mail to Charlie Ergen.
So this look like good bye to Dish after all these years. And with my departure comes a very strong push to bring an end to the merger. I also own a sizeable amount of stock in Dish, I wonder of Rober would like to buy that up.
I have sent my e-mail exchange to the BBB in Colorodo, the Attorney General of TN, the Governor of TN, the State Legislatour, the FCC, the DOJ, and to all members of congress, and to the NAB, and the SEC.
Good luck Charlie.
Mike123abc
09-20-02, 05:59 PM
Well I have news for you all those letters will not do you any good either. The BBB might send a letter to echostar which echostar will send back a copy of the promotion showing you inquired about it after the promotion expired, and they will close the case.
It was stated very clearly that the 5000 could not recieve the new signals in every charlie chat and communication from E* that I saw. Why not post this email that you got that said that the 5000 would work with DHDT?
But, you can still recieve all the old content you were recieving before. Now you can hold out hope that if they have the merger your HDTV box will be replaced when they upgrade the system with one that will work again for free.
It cost me $150 bucks to upgrade my 2 6000s (one module for $50 and one subscription to DHDT). I paid full price for them also. Now they come with the module included.
Sorry, that is not exactly quite true. Along with the letters, I have also sent the documentation that showed I was not able to view the Chralie Chat during the promo, as I was traveling for my employer, and thus away from the Dish.
2nd And this is important. Dish did not follow a good faith business practice. They are aware of all owners of the 5000, they shold have sent an insert in the bill, a letter, or even better honored the agreement when the documentation was provided to my travels. The last chat I saw was the tech chat and they DID not provide this information. And I am sorry in my business, I do have to travel, and this was one of thoose times.
And yes there will be results from the letters, because I am already seeing them. Dish will not win this merger with such business practices. And that is just the way it is.
As a 5000 with mod and 6000 owner I'm a little more tempered about the whole thing.
I'm not really up in arms over DiscoveryHD. I mean, it's a lot of money for programming that I'm not all that interested in. But, if they force money out of me for HD-HBO and my O&O CBS there's going to be a can of whoop a$$ that needs to be opened.
I, like most people who bought the HD Modulator researched the purchase. I went to Dishes site and read the HD FAQ that laid out Dish's position. As marketing material the FAQ pretty much said the 5000+Modulator would pass all of Dish's HD content through with out modification. At no time was the consumer informed that in as little as two years could the hardware be obsolete.
Technology might change quickly, but this isn't an unregulated industry. DBS operators follow all sorts of gov't rules from DBS licensing, Satilite Space, Closed Caption Requirements, etc. There is a long established expection in the consumer electronics industry when it comes to these matters. These expections where further enforced by marketing materials that Dish created. In fact the way that Dish marketed HD might be far more damning, as it makes it a consumer protection issue.
While there may not be a FCC regulation about this, there certainly are a number of state and federal marketing and consumer protection laws that may apply.
Some things of interest:
VideoGuide was ordered to give each customer a 100% refund when the service was discontinued a few years after release.
The UK gave Black and White TV owers 30 years to switch to color.
NTSC will most likely last over 50 years until is it finally retired.
I don't think asking for a HD transmission format to last more than a few years is much to ask.
However, I think GaryDW is a little early to be outraged, and I hear that Dish will offer a 921 deal to owners, but really unless that deal is for a free or extemely low cost I'm reaching for the whoop a$$ can.
The best place to take your case is your State Attorny Generals office. The FCC is so Anti-Consumer, Pro-Business it's not even funny. Dish is a company doing business in your state. As such, your AG office will most likely jump on this if they get enough complaints. The moment dish send out the letter to the 5000 customers as many should file with the state AG office. In particular if your in AZ, CA, CO, MN, NY, WA. These are very pro-consumer states.
I would indicate that Dish sold you hardware and services package designed to do HD. Further they had marketing materials that indicated the scope of service to be provided and that at no time did Dish indicate that a few years after launch they may change signaling schemes forcing you to buy new hardware. In fact they went out of their way to say that they would not be touching the signal at all, mearing passing it through. It was marketed as an HD solution, not an HD solution until Charlie decides there's more money to be had with the bandwidth savings.
But until Dish fires the first shot, no one has any standing. But when it happens, you lurkers need to write some letters, because you shouldn't be forced to eat $800 for a 5000+Mod paper weight. It's not ethical, it's not good business, and in many states it's most likely not legal.
I'm not a lawyer, this is not legal advice.
Mike123abc
09-25-02, 10:39 PM
Well the point is that he can still recieve everything he could recieve before. He has not been cut off from any signal. Instead there is a new service that requires new hardware.
Dish chose to offer an upgrade for a certain length of time. I personally feel that they should have had the ability to upgrade indefinitely if you were a dish network subscriber. This would be a much fairer system, new subs would have to buy the upgrade at full price, existing get a chance to upgrade. But, I am not Dish.
To say that Dish cannot offer new services and require new hardware for them will not get you very far.
scooper
09-26-02, 07:09 AM
I agree with Mike123abc - you HAVEN'T been cutoff from anything yet, and even when they do convert all HD programming to require the 8PSK, you can STILL use your 5000 as a regular satellite / NTSC OTA receiver.
As for being out of town for the Charlie Chat that announced this upgrade offer - that doesn't hold either. They replay the Charlie Chats (and the Tech Chats as well) for the better part of a month after the original showing. There are also places on the internet where forum members take their PERSONAL TIME to watch and writeup a summary of that month's chat (TNGTony has quite a following of his, and Scott G has ably stepped in when Tony had real life step in the way).
Sorry guys - your moaning sounds like sour grapes to me. That's my position and I'm sticking to it.
I'd agree with Mike123abc as well. But as soon as the 5000+mod is a paper weight, different story. My hope is that not everyone is so passive about the whole thing.
Mike123abc
09-26-02, 06:48 PM
Well he can pray the merger goes through. If the merger goes through he will probably recieve an 8PSK box free of charge when they change out old boxes.
Technology has turned into a throwaway item. I have thousands of dollars worth of computers that I have junked (I scavage parts out for a while but eventually even parts cannot be used any more). I have VCRs that have broke, cheaper to go buy new ones than to even think about repairing them.
I personally feel like the whole 8PSK program was a test. If the merger goes through the 6000 is probably junk anyways (I have 2 with OTA and 8PSK btw that will become doorstops). I think they wanted to test widescale use of 8PSK and DBS to see if it worked well in the "average" installation. If the merger goes through they will feel confident now about upgrading everyone to 8PSK even non HDTV.
Well here is the answer from my attorney. Dish in there e-mail response clearly stated that my 5000 and HD adapter would be able to receive ALL HD content that Dish would be offering. Further Dish under TRA regulations here is required to provide notice of any requirment in equipment changes. That notice must be in a written form sent to the customer. TRA does not allow the service (cable, sat,)on specail TV channels as not all customer would watch or be intrested. There for DISH has not operated in Good Faith. There was no upgrade offer every mailed to me.
Bottom line, Dish messed up on this one, So the attorney is preparing the paper work to file aginst Dish.
We shall see how Dish repsonds to this.
scooper
09-27-02, 06:34 AM
Good luck, but I think you're wasting your time and money...
Mike123abc
09-27-02, 08:29 AM
I assume TRA is something like Tennesee Railroad Agency or something (in TX it would be Texas Railroad Commission). The problems you are going to have is:
1. Proving the email is real, anyone can type up an email
2. Getting a basis in TN to sue under. Dish would probably have to be sued in CO or Delaware, it depends if they have a business location in TN. Most everything they do from LIL to service is done by contract with third parties services.
3. If dish was really required to follow TRA regulations, they probably would have. Big companies have large legal departments to work to follow all rules and regulations a company would be required to follow.
Your real hope is that E* views this as an annoyance and gives in to you just to make you go away because it is cheaper.
TRA=Tennessee Regulatory Authority
Controlls things like Cable TV, Phone Service, Satalite Service, etc.
Yes, they are required to abide by TRA just like Time Warner
As to the e-mail, we have the entire header, and all traceing information along with the name of the tech that sent it.
Trace route has been validated, and the tech has acknowledged sending the e-mail.
I am not out for financial gain here, just for Dish to do what is right. I have a huge investment in my 5000 and that HD adapter. I purchased all of my equipment when it was first offered, no rebates, paid full price for it all. The rub here is this. With the tech confrming his e-mail, and the fact there was an offer that I was not in town for (also validated) and there was no other notice than the Charlie Chat, the lady at ceo@echostar.com should have at least offered me the upgrade that all others where offred. If she had done that, this would be over.
Real simple. But she did not. And when I contacted her again with the details provided by the great people here on the offer, she completed REFUSED to allow it.
So now, the battle begins.
scooper
09-27-02, 07:59 PM
Gary - you're so full of it, I just got to pity you. You're another example of the "I want something for nothing" club - witness this whole crusade of your's to get Dish to offer you the upgrade offer for your HD adapter. I PERSONALLY showed you you that there were other showings of the Charlie Chat in question (and you can bet your boots that Dish will do the same thing - with the exact days and times when it was shown), as well as written summaries otherwise available on the internet.
Go have your fun, Don Quixote - this ought to be good for a laugh when you lose, and you're out your attorney's fees (oh - you'll probably sue him for not winning - at least you strike me as that sort of person) as well as no offer.
Sir, you seem to fail to understand. The TRA does not consider an announcment on the Charlie Chat as notice. For one very simple reason. It is not REQUIRED in the agreement with Dish that you watch it. Also there is not requirment for reading a web page.
If my attorney feels we have a reason to proceed then that is what we will do. Win or lose. But win we will, as Dish is obligated to conduct it's business in TN, as per the TRA.
I have asked for nothing for free. I have asked for the chance to get the same deal that was offred to other owners. As not happened. That sir is not good business.
This action and many others by Dish not to conduct good business, is what has lead the DOJ to oppose the merger.
Again, withe the Tech confriming his comments to me, and with the fact that Dish offred an upgrade at one point. The same should have been offred to me. It was not, instead I was told FULL PRICE. Well that just does not work.
Charlie stepped in it this time. It is now up to Dish to find a way out of it.
scooper
09-29-02, 11:48 AM
I understand perfectly - you feel "wronged" because you missed the upgrade offer for whatever reason. I'd bet that even when you ARE in town, you don't catch the Charlie Chats. It's not even that you have lost the ability to receive some programming that you had previously - you haven't, yet. I wouldn't even be surprised that you've considered doing something like this on Car rebates/special offers.
If I was on your jury, it would take me about 5 seconds in the deliberations to propose - "Judgement for Dish" - and I'm not even a pom-pom waver. It really doesn't matter that Dish hasn't sent out a notice - because they haven't discontinued anything yet. IF they shutoff all HDTV and require you to buy a 6000 and the 8psk module, and then don't have a discount offer - THEN (and only then) would you have a case in my view.
In some cases that might be true. But under TRA rules, all offers for current customers must be mailed to the customer. And the TRA makes it clear that it covers any all promotonal offers.
That is why my attorney has stated we should move forward. And you state I have lost nothiing. Yes I have lost, I have lost the ablity to recevie programming I am able to subscribe to legally. Dish found a way to force people to spend more money, by not makeing the offer clearly avaliable.
AS to doing this before. No this is the first time I have gone after any company.
This will not be in front of a jury, this will be first a letter from my attorney to Dish, and the TRA. If Dish complies it ends there, if not then the TRA will step in. Going to court is the very last step. I hope we don't have to go there. But I can tell you that the DOJ is very intrested in the outcome of this. They have communicated that to my attorney.
Win Joy Jr
10-01-02, 08:05 AM
Originally posted by garydw
Yes, Dish is forcing the upgrade. How, by not offering backwards compatablity.
My pc analogy is quite correct. At no time have I had to purchase a COMPLETE new computer. Only a single componet, such as a video card.
WRONG...
Go and pick up the newest game (content) and try to play it on a 3 year old computer...
I have to side with E* on this one... You are getting today what you paid for. You want new capabilities. Then you need new hardware. Want to pay over time? I am sure the dealer will take your credit card...
Sorry, the problem here is the UPGRADE offer that was not provided to me, and the fact that it was only offered via Charlie Chat or via web site.
That is in violation of the TRA regulations. And the fact that as a loyal Dish customer, when I brought all of this to their attention, they where not intrested in giving me the upgrade offer.
Plus and I repeat. Their own TECH stated that NO NEW HARDWARE would be required for Discover HD. He said NO NEW HARDWARE. They must take responsiblity for their techs own words. And he has admitted to the statement.
It is hands down in my favor. So much that when I got home from work tongiht, there was message to call Dish about upgradeing me to a 6000, with an apology for the misunderstanding. We shall see what the upgrade offer will be.
Let's not compare the unregulated computer game industry with the very regulated DBS industry. A DBS provider is granted a license to provide goods and service to the general public under a very specific set of rules and regulations. While not as stringent as OTA broadcasters, there are rules set up in the law that authorized the DBS service in the first place.
garydw is correct, the charlie chats don't fulfill the regulatory notice needed to ammend your service. Either at a State or FCC level. HOWEVER, I for one recieved a written notice in the mail from Dish indicating DiscoryHD and the special 6000 upgrade offer. I think you had 30 days or so to respond. The TRA or State AG office usually has a say in sales, marketing, taxes and fees. But I think Dish actually did cover the bases there.
On the other hand, cases of deceptive marketing are well in the relm of the state. But, here's the rub for Garydw. Most sales and advertizing law are based on the premise that goods and services are promised to the customer. The customers buys said goods and services only to find out he didn't get what he was sold. He may not have recourse becuase it was said after the sale. So, unless the Tech notes were pre-sale I doubt he'd have much for a case.
Although there is WAS a technote for a long time about the 5000+modulator which I think will bite dish if they try to paper weight the 5000s. But at the moment the 5000+mod gets the same programming it did when you bought it.
I'm honestly not suprised Dish buckled. I've seen companies buckle over far more silly things. And dish has to watch out for AT&T and TW. The fact that the CSR didn't extent the offer is actually the odd part. I mean, DiscoveryHD ain't cheap. Hell, I get how many HBO channels for the same cost? Take the cash, and hope he forgets to cancel at the end of the year.
mojomal
07-04-04, 10:21 PM
it's now 2k4 what was the out come of all your letters?
Yes,
I now have a Dish 510, a Dish 811 (HD) and my Dish 5000. Total to me, shipping only.
$25.00
garydw
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