kewk
02-08-07, 05:04 PM
This was an email I just sent out to dish support. Have any of you had the same level of customer support from them?
A few weeks ago I ceased to get any programming from your service. Both dishes lost sync with the satellite and would not sync up again. I was very busy with work and was unable to call right away. I waited a few days then called in and described my issues. The tech had me redo every troubleshooting method that I found and tried from your site. She established that someone needed to come out and made an appointment for 8-12 a week later. I was very upset that being a new customer I was going to be without service for over a week but with no choice I accepted.
The day arrived. I took the first half of the day off from work and waited for the tech. 12:00 hit and no sign of the tech. So I head into work and call support to find out what happened. When I reach a support rep and explain the situation the tech informs me that the appointment was rescheduled. She said that they tried to reach me but couldn’t so they left a voicemail. I told her I had no voicemail. The tech repeated the correct number back to me then offered a new appointment. The next appointment was half a week later. Again I am very upset at this but accept it, again.
Later in the week I somehow get HD programming. I also get a voicemail from support saying that they have to reschedule my appointment for a week later.
Today was the appointment day. I waited until 12:00 just like the last time and no one showed up. I went into work and forgot about the whole situation. 2:00 and I get a phone call from a tech saying he is at my front door. I told him that he was late and I am already at work. He then informs me that the appointment was scheduled for 12-5. I told him I would never schedule such an appointment because that is far to long for me to wait when I have work to do. In a very angry voice he asks me if I want to reschedule. I reply yes. He then hangs the phone up on me.
What am I supposed to do here? The support I have received is by far the worst I have ever experienced.
Please tell me what I need to do to get out of this contract. I do not wish to support a company that treats new customers like this.
A few weeks ago I ceased to get any programming from your service. Both dishes lost sync with the satellite and would not sync up again. I was very busy with work and was unable to call right away. I waited a few days then called in and described my issues. The tech had me redo every troubleshooting method that I found and tried from your site. She established that someone needed to come out and made an appointment for 8-12 a week later. I was very upset that being a new customer I was going to be without service for over a week but with no choice I accepted.
The day arrived. I took the first half of the day off from work and waited for the tech. 12:00 hit and no sign of the tech. So I head into work and call support to find out what happened. When I reach a support rep and explain the situation the tech informs me that the appointment was rescheduled. She said that they tried to reach me but couldn’t so they left a voicemail. I told her I had no voicemail. The tech repeated the correct number back to me then offered a new appointment. The next appointment was half a week later. Again I am very upset at this but accept it, again.
Later in the week I somehow get HD programming. I also get a voicemail from support saying that they have to reschedule my appointment for a week later.
Today was the appointment day. I waited until 12:00 just like the last time and no one showed up. I went into work and forgot about the whole situation. 2:00 and I get a phone call from a tech saying he is at my front door. I told him that he was late and I am already at work. He then informs me that the appointment was scheduled for 12-5. I told him I would never schedule such an appointment because that is far to long for me to wait when I have work to do. In a very angry voice he asks me if I want to reschedule. I reply yes. He then hangs the phone up on me.
What am I supposed to do here? The support I have received is by far the worst I have ever experienced.
Please tell me what I need to do to get out of this contract. I do not wish to support a company that treats new customers like this.