View Full Version : Another HR-20 Problem
eweiner1
02-28-07, 06:22 PM
After receiving my third HR-20 DVR in as many months, a new problem has come up and I was wondering if anyone has had the same problem. The unit sometimes freezes up when as I am using the remote. Most times I have to press the reset button and restart the unit but on a few occasions, I have to pull the power cord for about 30 seconds in order to get the unit started up again.
As per D* instructions I have previously performed a hard disk format (which didn't solve the problem). I am getting real tired of this POS device. Just yesterday the receiver locked up on me twice within a 1 hour period while using the remote. I would like to mention that the entire unit locked-up. I was not even able to use the front panel buttons. Needless to say, another HR-20 is on it's way to me.
Plus I was away for 5 days and when I came back home yesterday, I found that the unit was locked up and didn't record any program over the past weekend.
Anyone else having similar problems, and is there a cure in sight?
Help!!!!!
HDTVsportsfan
02-28-07, 06:26 PM
How is it connected to your TV? HDMI or component?
Do you know what software/firmware version you are running?
Are you using the B-Band Convertors?
veryoldschool
02-28-07, 06:29 PM
After receiving my third HR-20 DVR in as many months, a new problem has come up and I was wondering if anyone has had the same problem. The unit sometimes freezes up when as I am using the remote. Most times I have to press the reset button and restart the unit but on a few occasions, I have to pull the power cord for about 30 seconds in order to get the unit started up again.
As per D* instructions I have previously performed a hard disk format (which didn't solve the problem). I am getting real tired of this POS device. Just yesterday the receiver locked up on me twice within a 1 hour period while using the remote. I would like to mention that the entire unit locked-up. I was not even able to use the front panel buttons. Needless to say, another HR-20 is on it's way to me.
Plus I was away for 5 days and when I came back home yesterday, I found that the unit was locked up and didn't record any program over the past weekend.
Anyone else having similar problems, and is there a cure in sight?
Help!!!!!
Been there...done that.
If it were mine: I would do the forced download [RBR & 02468] to get last night's software. Then I'd go into the setup menu & reset, then "reset everything". This will wipe out the drive [as before] but ALSO clear all of the memory chips on the board [not done with a reformat].
It has helped others, but isn't a guarantee.
It is what I would do though. :)
eweiner1
02-28-07, 06:38 PM
How is it connected to your TV? HDMI or component?
Do you know what software/firmware version you are running?
Are you using the B-Band Convertors?
The HR-20 is connected via the D* supplied HDMI cable. The software version was the last rollout to all users - I think it was around Feb 10th. And B-Band converts are connected.
HDTVsportsfan
02-28-07, 06:43 PM
The latest national release went out last night it is 0x134. It seems to be the most reliable up to this point.
If you can you may want to switch to component cable. You will aslo need to use the red/white or optical for audio.
Also, oldschool's suggestion may be something that you want to try. It has worked for many people. Hitting the reset button and on the (first blue screen), "Welcome to DirecTV" ,slowly punch in 02468 and force the latest software release.
eweiner1
02-28-07, 07:14 PM
The latest national release went out last night it is 0x134. It seems to be the most reliable up to this point.
If you can you may want to switch to component cable. You will aslo need to use the red/white or optical for audio.
Also, oldschool's suggestion may be something that you want to try. It has worked for many people. Hitting the reset button and on the (first blue screen), "Welcome to DirecTV" ,slowly punch in 02468 and force the latest software release.
As I mentioned earlier, D* has another HR-20 on its way to me so forcing a reboot to get the latest update might just be a moot point at this time. If the "current" software update is not installed on the replacement then I will force a reboot to try to get the latest. What's curious though is that the unit worked very nicely for about two weeks after the last update and then started to have the problems that I mentioned my first post.
Why do you think that switching to component cables might also do the trick. If there is a problem with HDMI cableling then defects still exist in the HR-20. Using the HDMI connection keeps the cable clutter to a minimum.
HDTVsportsfan
02-28-07, 07:33 PM
Please don't take this offensively. I don't doubt that you are having problems. But four receivers in less than four months. Maybe there is something else odd going on.
Some people have posted that after a couple of weeks of having a new download they would start experiencing problems again. A "reset everything" has helped many people. If you've got the time and patience you might as well try it.
As far as switching the cables. Again, four receivers in four months. Maybe other/different trouble shooting steps need to be taken. There are some HDMI handshaking issues w/ the HR20 and some TV's. But it has gotten much better of late.
What was the reason for the other two receivers being replaced?
veryoldschool
02-28-07, 07:51 PM
I'm going to go back to: been there, done that [again]. Four units since Nov.
Since you are getting a replacement [BTW it may be worse that what you have], Why not go through the download & reset everything? You just might have a better working unit than what is coming in a couple of days?
But hey, what do I know... I've been sorting through this for months.... & seem to have two good working units. FWIW :D
eweiner1
02-28-07, 08:02 PM
Please don't take this offensively. I don't doubt that you are having problems. But four receivers in less than four months. Maybe there is something else odd going on.
Some people have posted that after a couple of weeks of having a new download they would start experiencing problems again. A "reset everything" has helped many people. If you've got the time and patience you might as well try it.
As far as switching the cables. Again, four receivers in four months. Maybe other/different trouble shooting steps need to be taken. There are some HDMI handshaking issues w/ the HR20 and some TV's. But it has gotten much better of late.
What was the reason for the other two receivers being replaced?
The first replacement was probably because of initial software issues. The HR-20 not recording programs, etc. The next replacement had to do with the "black screen of death" given that the unit would say it recorded a program but low-and-behold there was nothing there. The CSR that I spoke with at that time felt that it was probably hardware related and sent me out the second unit. Of course all of this could have been related to D* making all of us "beta testers." What's curious with all of this is that I also have two HR-15's which work without a hitch, two SD receivers (probably RCA's) and one Samsung TIVO, also standard def. All work fine.
The problems with the HR-20 were so bad that when I complained to D* corporate, I was given a complete credit for last month's service. Think this was done to placate me? Is it so much to ask for equipment that works right out of the box? My experiences with D* is that they are really trying to solve the HR-20 problems, but that they rushed the box to their users.... This was definately not ready for prime time!
veryoldschool
02-28-07, 08:08 PM
The first replacement was probably because of initial software issues. The HR-20 not recording programs, etc. The next replacement had to do with the "black screen of death" given that the unit would say it recorded a program but low-and-behold there was nothing there. The CSR that I spoke with at that time felt that it was probably hardware related and sent me out the second unit. Of course all of this could have been related to D* making all of us "beta testers." What's curious with all of this is that I also have two HR-15's which work without a hitch, two SD receivers (probably RCA's) and one Samsung TIVO, also standard def. All work fine.
The problems with the HR-20 were so bad that when I complained to D* corporate, I was given a complete credit for last month's service. Think this was done to placate me? Is it so much to ask for equipment that works right out of the box? My experiences with D* is that they are really trying to solve the HR-20 problems, but that they rushed the box to their users.... This was definately not ready for prime time!
Replacement units will not fix any of this as it has been due to software. These are the exact things I've been "chasing".
The current software version seems to fix this. BTW the replacement doesn't have this version installed.
I'm going to quit kicking what seems to be a dead horse. You have what I would do [have done] to solve the problem. Do it or not...............:)
Do you have the network hooked up ? If you do disconnect it for awhile and see what happens.
I had my network lock up my HR20 with release 0x130.
eweiner1
03-01-07, 08:46 AM
Do you have the network hooked up ? If you do disconnect it for awhile and see what happens.
I had my network lock up my HR20 with release 0x130.
I think that all of us are losing sight that the HR-20 should never have been rolled out as early as it was. Whether the problems are related to hardware problems or software problems is irrevelant. D* should never have subjected us to be "beta testers" for this box.
Relative to your question about whether I have the network hooked up, that should be immaterial. I didn't see warnings in the instruction book that only certain combinations of devices could be hooked up. It is my choice as to whether I want to use HDMI cables over component, and whether I wanted Dolby 5.1 turned on or off, or whether I want to connect a telephone line to the device.
My request is more basic - just give me a unit that works right out of the box! Don't make me jump through hoops because Tivo and D* can't seem to play nice. My HR10-250 worked the first day I powered it up. The same for my Samsung TIVO. Here we are subjected to technology that is not ready for prime time and for this, the blame has to go to D*, plain and simple!
And I forgot to mention that of my two H20 receivers, both of those were changed out because of hardware defects. So while the moderators of this group will say give things a chance the rest of us have to put up with crap that is being pushed down our throats. What was that famous line from "Network" (1976), I'm mad as hell and I'm not going to take this anymore! I guess that sums it up for me. D* - get it right or expect to continue to hear from me! :mad:
Earl Bonovich
03-01-07, 08:51 AM
Do you want help with your issues? Or do you just want to vent?
Which is it?
If you just want to vent...
State your Vent (which you have), then Call DirecTV, demand that you can return your HR20's, get rid of your contract... and get some HR10-250's... and move on.
If you want help with solving your issues... Then yes...
That is what the users here are trying to do, help you identify what could be causing your issues.
I don't think ANYONE has lost sight, that the HR20 when it was released the software was not as good as it could be...
But doesn't change the fact that it was.. .and the unit is what it is.
So if you want some assistance with the way the unit is right now... great.
If not.... don't chop the head of our users here, that are trying to help you.
I have the same issue with my remote, it is infrequent and 99% of the time it stops after a minute or I just turn the reciever off and turn it on. Maybe once or twice I have had to do a red bnutton re-boot. Problem is calling DTV over stuf is they always have you do a hard re boot and I don;t find that addresses these problems. I have had very few problems since the last two updates. This is one of the few that remains but I don't see this as a big deal, just an occasional anoyance.
veryoldschool
03-01-07, 09:12 AM
THX! Earl.:)
+1
I think that all of us are losing sight that the HR-20 should never have been rolled out as early as it was. Whether the problems are related to hardware problems or software problems is irrevelant. D* should never have subjected us to be "beta testers" for this box.
Relative to your question about whether I have the network hooked up, that should be immaterial. I didn't see warnings in the instruction book that only certain combinations of devices could be hooked up. It is my choice as to whether I want to use HDMI cables over component, and whether I wanted Dolby 5.1 turned on or off, or whether I want to connect a telephone line to the device.
My request is more basic - just give me a unit that works right out of the box! Don't make me jump through hoops because Tivo and D* can't seem to play nice. My HR10-250 worked the first day I powered it up. The same for my Samsung TIVO. Here we are subjected to technology that is not ready for prime time and for this, the blame has to go to D*, plain and simple!
And I forgot to mention that of my two H20 receivers, both of those were changed out because of hardware defects. So while the moderators of this group will say give things a chance the rest of us have to put up with crap that is being pushed down our throats. What was that famous line from "Network" (1976), I'm mad as hell and I'm not going to take this anymore! I guess that sums it up for me. D* - get it right or expect to continue to hear from me! :mad:
I am sorry you feel that way, But you never said if you have the network connected or not.
Far as the network being immaterial, It was an extra gift from D*.
D* is going the extra mile here to solve the problems.
THANK YOU DIRECTV I AM PLEASED THAT YOU CARE ABOUT THE PROBLEMS AND YOU ARE GOING THE EXTRA MILE. THX AGAIN.
Bottom line if you are not happy, then may I suggest cable..:grin:
"If you just want to vent...
State your Vent (which you have), then Call DirecTV, demand that you can return your HR20's, get rid of your contract... and get some HR10-250's... and move on."
I have tried that 3 time with my 4 replacement HR20. Every time I have been told that the unit is not refundable and I must pay a $300 early termination fee. You think all of whiners should just throw away the 99, 199 or 299 we paid for this POS and pay up the $300, you must be crazy!
I am sorry you feel that way, But you never said if you have the network connected or not.
Far as the network being immaterial, It was an extra gift from D*.
D* is going the extra mile here to solve the problems.
THANK YOU DIRECTV I AM PLEASED THAT YOU CARE ABOUT THE PROBLEMS AND YOU ARE GOING THE EXTRA MILE. THX AGAIN.
Bottom line if you are not happy, then may I suggest cable..:grin:
READ above post^
I think that all of us are losing sight that the HR-20 should never have been rolled out as early as it was.We are all painfully aware that even today, the HR20 may not be ready for general availability.Relative to your question about whether I have the network hooked up, that should be immaterial.It should be, but it isn't. There is no mention of hooking up a network cable to the HR20 anywhere in the manual.I didn't see warnings in the instruction book that only certain combinations of devices could be hooked up. It is my choice as to whether I want to use HDMI cables over component, and whether I wanted Dolby 5.1 turned on or off, or whether I want to connect a telephone line to the device.Do you have a Samsung brand HDTV by any chance? As for the connection to a telephone line, it is not your option; it is required. The manual speaks to hooking up video, audio, satellite, OTA, phone and power. We know from experience that there can be problems with some of these things and that pushing the limits will result in trouble. Speaking of telephone lines, do you have Caller ID?My request is more basic - just give me a unit that works right out of the box!As you well know, that isn't going to happen at this time with any of the D* DVRs. That being the case, you have a choice to make: will you gut it out and do what you can to help with a machine that isn't solid or will you go somewhere else where the problems seem to be less debilitating.Don't make me jump through hoops because Tivo and D* can't seem to play nice.Nobody is forcing you to suffer the slings and arrows of the HR20.D* - get it right or expect to continue to hear from me! :mad:Have you let anyone at D* know of your position or are you just practicing on us?
Nobody is forcing you to suffer the slings and arrows of the HR20.
See post #18
Earl Bonovich
03-01-07, 09:22 AM
"If you just want to vent...
State your Vent (which you have), then Call DirecTV, demand that you can return your HR20's, get rid of your contract... and get some HR10-250's... and move on."
I have tried that 3 time with my 4 replacement HR20. Every time I have been told that the unit is not refundable and I must pay a $300 early termination fee. You think all of whiners should just throw away the 99, 199 or 299 we paid for this POS and pay up the $300, you must be crazy!
Why am I crazy?
If you are that frustrated with it... what good does constantly venting over it... and not trying some of the solutions that people are providing?
So if you are not willing to "eat" the money you spent on it...
And you can't get anywhere with DirecTV....
Then you might as well try to find a solution to the problem, or a work around to limit your "pain" until it is fixed...
And yes... I have made purchases in the past... very expensive purchases of items that I ultimately wasn't happy about (once it was a CAR)... and yes... I have had to "eat" that cost.
Earl Bonovich
03-01-07, 09:25 AM
Nobody is forcing you to suffer the slings and arrows of the HR20.
See post #18
Again..
You can turn it off... and yes... eat that cost.
And fulfill your contract with another system.
If I spent $300 on a pair of shoes... that where so uncomfortable after the first week... (which I can't return)... I wouldn't continue to wear them... jus because I spent $300 on it.
And no, I am not rich and have money to throw around willy nilly.
But I don't think any of us, who can afford an HDTV, DirecTV Service, and the cost of an HR20, have a computer to be here on the forum... are reaching around the couches to find change to buy dinner for our families.
So if you are not willing to "eat" the money you spent on it...
And you can't get anywhere with DirecTV....
Then you might as well try to find a solution to the problem, or a work around to limit your "pain" until it is fixed...
What a load of BS. This thing should work, we should not have to jump through hoops to get it to work. You must either work for Directv or you are such a fan boy you have lost all sense of FAIRNESS and how a product/company should act when they release such a worthless product.
Why am I crazy?
Because you stick up for this POS and think anyone that has a problem with it sould either live with it our just throw away $300-600.
Well said Earl.:)
I had to money many of times in my life.:barf:
I throw away money on computer gadgets for example.
It is tuff to make a good decision sometimes!!!:confused:
Earl Bonovich
03-01-07, 09:37 AM
What a load of BS. This thing should work, we should not have to jump through hoops to get it to work. You must either work for Directv or you are such a fan boy you have lost all sense of FAIRNESS and how a product/company should act when they release such a worthless product.
You just don't get it do you?
Do you want help or not? Do you want to limit the impact of the issues with the system? Or do you want to build a time machine, go back to august and tell DirecTV not to release the HR20?
In honestly... and I have made that ULTRA clear over the past months. I really don't care of what the HR20 was when it was release, what it was two software releases agao... I just care about what it is going to be next, and if it is improving...
And while it is doing that... helping people that have issues.
That's it.
.............
Welcome to the reality of the situation....
So... Let's say you are at the $50 a month for your service...
2 years... = $1,200
So you are saying... you are not willing to eat another $300 (The cancelation fee)... but will spend $1,200 and be forced to use a system, which is not working for you?
And this is before you even try to negotiate something (which can be done... just all depends on who you get on the other side of the phone, and how persistant you are).
Well said Earl.:)
I had to money many of times in my life.:barf:
I throw away money on computer gadgets for example.
It is tuff to make a good decision sometimes!!!:confused:
Well I have my share of computer/electronic gadets, and some of them have been POS, but there is one HUGE difference, they aloud me to return the product AND gave me my money back.
And this is before you even try to negotiate something (which can be done... just all depends on who you get on the other side of the phone, and how persistant you are).
You want to help us, tell those of us how this is done, I have tried 3 times and it has got me no where.
I just don't underastand the pro D* from so many of you, this thing is a pile, and I don't know how you can say otherwise.
And this is before you even try to negotiate something (which can be done... just all depends on who you get on the other side of the phone, and how persistant you are).
You want to help us, tell those of us how this is done, I have tried 3 times and it has got me no where.
I just don't underastand the pro D* from so many of you, this thing is a pile, and I don't know how you can say otherwise.
Call D* (Be nice) they will throw you a bone.
Maybe $20.00 a month off for 6 months.
Earl Bonovich
03-01-07, 09:48 AM
You want to help us, tell those of us how this is done, I have tried 3 times and it has got me no where.
I just don't underastand the pro D* from so many of you, this thing is a pile, and I don't know how you can say otherwise.
The only thing I can help you with... is to tell you to call again... state your case... If they won't bend... they won't bend. There is no magic trick to it.
As for "pro" D... is it that hard to imagine, that there are people that have absolutely no problems with the HR20?
But I guess it is equally hard for those that are having issues, to admit that there are people and units that are not having problems. That because your experience has been bad, that everyone's must be and that they are lying.
I have had products that I have hated, and have been nothing but problems for ME (and that includes technical)... but that doesn't make them a POS for everyone... as others have had nothing but amazing experiences with those products.
veryoldschool
03-01-07, 09:49 AM
I just don't underastand the pro D* from so many of you, this thing is a pile, and I don't know how you can say otherwise.
It might be because we do something to make it better than just complaining.
I have many problems with my HR20, But I am not going to make a fool of my self
by SCREAMING.
Just ask and someone here will go out of there way to help.
Remember when the HR10-Tivo was released.
I had a list of problems then with the Tivo.
Time heals all!!
It might be because we do something to make it better than just complaining.
But why should we have to?
And if you guys can fix this thing, please tell me how. I have a DVR and HD tv to watch the programs I want to watch when I want to watch them, but to do this I usualy have to go to my old SD DTivo and 25" SD TV.
HDTVsportsfan
03-01-07, 09:59 AM
67C10,
We have no magic answer. While folks like you have problems that are difficult to tolerate, others do not.
D* is the only that can make you happy at this point. Take the sufggestion to call and see if you can get some credits if you can't or won't get out of the contract.
Good luck. I hope it works out for you. We're not getting anywhere at this point.
Earl Bonovich
03-01-07, 10:00 AM
But why should we have to?
And if you guys can fix this thing, please tell me how. I have a DVR and HD tv to watch the programs I want to watch when I want to watch them, but to do this I usualy have to go to my old SD DTivo and 25" SD TV.
Then tell us what is going on...
Since 11/30 till 2/27, you haven't posted a problem.
There have been 5 software releases since then.
You posted on the 2/27 that you had some black screen recordings, but you didn't state WHEN you go them, what was going on, ect ...
Which is a known issue with the unit, but has SIGNIFICANTLY decreased in the latest software releases...
Have you had one since 0x134 ?
That was recorded under 0x134?
But why should we have to?
And if you guys can fix this thing, please tell me how. I have a DVR and HD tv to watch the programs I want to watch when I want to watch them, but to do this I usualy have to go to my old SD DTivo and 25" SD TV.
I will be glad to help! I will try to point you in the right direction.
What problems are you having??
Then tell us what is going on...
Since 11/30 and then 2/27, you haven't posted a problem.
There have been 5 software releases since then.
You posted on the 2/27 that you had some black screen recordings, but you didn't state WHEN you go them, what was going on, ect ...
Which is a known issue with the unit, but has SIGNIFICANTLY decreased in the latest software releases...
Have you had one since 0x134 ?
That was recorded under 0x134?
Yes I have the new 0x134, and it seams to bo working better (only a day).
The problems are the norms, instant "delete", inconsistant trick play, and the main and most common, it misses many programs.
I have a link for Mythbusters and to record all programs, it has not recorded one yet. Most of my links are set to record all programs because my "luck" has been if I put it on first run only I still get ALL or I get NONE.
veryoldschool
03-01-07, 10:11 AM
But why should we have to?
And if you guys can fix this thing, please tell me how. I have a DVR and HD tv to watch the programs I want to watch when I want to watch them, but to do this I usually have to go to my old SD DTivo and 25" SD TV.
Why we need to is the same reason you've been having, it needs it. I've had problems from the start, but then I knew from reading about it I would [something about doing some homework before].
As to the HOW? look over my posting #5.
I will be get to spend some time with you to try to improve this "POS" for you. I "have been ther, done that" & truly understand how you feel.
I have needed to have two units [twins] to watch every thing when I wanted to.
D* gave me the second unit. I have been testing them since the 5th when they were setup. With all of the beta software, I've missed one recording [that the other didn't], & had a couple of lockups [needing RBR] but these have been due to the beta testing of the software.
The current software seems to be working well. As time goes on, I will be able to know if "we've turned the corner" on the bugs.
With "twins" I would think I would find twice the problems, but in fact they seems to be fading away [finally]. Your mileage my vary.
Again I'll try to give you the best help I can, as we all know calling D* can be frustrating/useless.
When it works, I like it which is what I would like to share with you. I don't work for D* & do this "just to help".
Earl Bonovich
03-01-07, 10:14 AM
Yes I have the new 0x134, and it seams to bo working better (only a day).
The problems are the norms, instant "delete", inconsistant trick play, and the main and most common, it misses many programs.
I have a link for Mythbusters and to record all programs, it has not recorded one yet. Most of my links are set to record all programs because my "luck" has been if I put it on first run only I still get ALL or I get NONE.
For your MythBusters... are they appearing in your ToDo List?
Do they show in History, with a reason why they are not recording?
Do you have any stored on your hard drive that have "generic" descriptions, aka nothing specific that will tell the unit that the one airing now... is NOT the same as the one on your drive (as the HR20 will not re-record something it thinks it already has on the hard drive).
IKD's, are 99% failures at record time... so they are specific to the software version.
What other programs is it missing?
Have you tried removing the Series Link, and re-adding it?
Yes I have the new 0x134, and it seams to bo working better (only a day).
The problems are the norms, instant "delete", inconsistant trick play, and the main and most common, it misses many programs.
I have a link for Mythbusters and to record all programs, it has not recorded one yet. Most of my links are set to record all programs because my "luck" has been if I put it on first run only I still get ALL or I get NONE.
I had the same problem with the Mythbusters link to. It mybe your guide was not
up to date. After you get a new release it may take 24hrs to update.
I have a habit of checking (updating) my series links twice a week.
I hope this helps.:)
spunkyvision
03-01-07, 11:54 AM
If I spent $300 on a pair of shoes... that where so uncomfortable after the first week... (which I can't return)... I wouldn't continue to wear them... jus because I spent $300 on it.
only thing is there are hundreds of choices for shoes...if you want HD DVR from Directv you have ONE choice. I am starting to feel the frustrations as well. I am trying to deal with it but my 10+ years with directv is starting to wear thin. It's odd that 10 years of nothing but good things to say regarding Directv can change so quickly over one receiver. If I could get locals I would stick with my Hr10. Its not that I am upset over the software (gui) on the HR20, it doesnt consistently work as a DVR.
eweiner1
03-01-07, 04:08 PM
To all who have taken the time to reply to my thread, I thank you for your time and efforts. I have to admit that yes, I was standing on my soapbox and venting but at least I know that I'm not alone in my fustrations with the HR-20. And yes I have spoken with the D* "Office of the President" on a few occasions to express my disappointment with this current product. And yes, I do appreciate the reply's that have been offered here and the suggestions that others have posted.
For the record the HR-20 is connected via an HDMI cable to a Yamaha receiver which is also switching a DVD player and PS3 game console. The output from the receiver feeds my JVC widescreen tv. My old HR10-250 was connected exactly as the HR-20 is now. I also have an ethernet wire connected to a hub but no phone line connected. I had also connected the HR-20 via component cables to see if the HDMI was causing a problem. I had it connected for 1 week before I switched back to HDMI. There HR-20 did not behave any better!
So Earl if you feel that I was a bit harsh then I apologize but I still have to go with my initial assesment that that the paint on the HR-20 was not quite dry before it was packaged and sent out. Granted the unit is much better with current software upgrades but it's not perfect! So all the help and suggestions that have been offered here might really be for naught until all the software bugs are squashed!
To all who have taken the time to reply to my thread, I thank you for your time and efforts. I have to admit that yes, I was standing on my soapbox and venting but at least I know that I'm not alone in my fustrations with the HR-20. And yes I have spoken with the D* "Office of the President" on a few occasions to express my disappointment with this current product. And yes, I do appreciate the reply's that have been offered here and the suggestions that others have posted.
For the record the HR-20 is connected via an HDMI cable to a Yamaha receiver which is also switching a DVD player and PS3 game console. The output from the receiver feeds my JVC widescreen tv. My old HR10-250 was connected exactly as the HR-20 is now. I also have an ethernet wire connected to a hub but no phone line connected. I had also connected the HR-20 via component cables to see if the HDMI was causing a problem. I had it connected for 1 week before I switched back to HDMI. There HR-20 did not behave any better!
So Earl if you feel that I was a bit harsh then I apologize but I still have to go with my initial assesment that that the paint on the HR-20 was not quite dry before it was packaged and sent out. Granted the unit is much better with current software upgrades but it's not perfect! So all the help and suggestions that have been offered here might really be for naught until all the software bugs are squashed!
Now that we are all in peace :) , let's talk about a possible issue.
As you know, the support for Ethernet is in Beta phase (as stated somewhere in one of the setup screens). The version before last could be locked by certain uPnP cameras, servers and even the XBOX360. D* seems to be steadly improving the home network support (most of the issues I had are now gone), but I still have to reconnect my XBOX360 to see if I can lock HR20 :eek2: . You mentioned PS-3 and I am guessing it to be connected to your network.
If Sony decided to copy Microsoft's XBOX they should be able to lock the HR20 :rolleyes:
Anyway, it may be worth trying to disconnect HR20 from your network just to help troubleshoot.
Earl Bonovich
03-01-07, 04:33 PM
So Earl if you feel that I was a bit harsh then I apologize but I still have to go with my initial assesment that that the paint on the HR-20 was not quite dry before it was packaged and sent out. Granted the unit is much better with current software upgrades but it's not perfect! So all the help and suggestions that have been offered here might really be for naught until all the software bugs are squashed!
That fine... and since it is in the past... nothing can be done to change that.
What can change is we get your HR20 working, or at least to a point where you are not going to throw the remote through your TV... while DirecTV continues to improve the unitl..
As Vitor eluded to... the networking features in the HR20 are still "beta"..
Hence why there has been no "global" announcement to users, updates to the manual, ect... And IIRC (it has been so long), I think when you enable the Network features the first time, it says it is in trial..
With that said... Do try disconnecting it from your network. To guage what is going on. I don't have a PS3, so I can't test to see if jams up the HR20 the same way the XBOX360 has.
Now that we are all in peace :) , let's talk about a possible issue.
As you know, the support for Ethernet is in Beta phase (as stated somewhere in one of the setup screens). The version before last could be locked by certain uPnP cameras, servers and even the XBOX360. D* seems to be steadly improving the home network support (most of the issues I had are now gone), but I still have to reconnect my XBOX360 to see if I can lock HR20 :eek2: . You mentioned PS-3 and I am guessing it to be connected to your network.
If Sony decided to copy Microsoft's XBOX they should be able to lock the HR20 :rolleyes:
Anyway, it may be worth trying to disconnect HR20 from your network just to help troubleshoot.
THANK YOU!:grin: :grin:
It is that simple!!;)
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