Catalog of HR20 Bugs

[mtnagel]

I've PM'ed Earl about taking over responsibility for the catalog of the current HR20 bugs. Earl closed the old thread (http://www.dbstalk.com/showthread.php?t=74448), so this is the new one.

I think the old format worked fine, so if you can follow that format when posting a bug, it would be appreciated. Please provide as much information as possible and also make sure to update if it's been fixed.

I think I'll break it up into different groups in different posts.

Bugs That Require a Hard Reset (http://www.dbstalk.com/showpost.php?p=864343&postcount=2)

Bugs That Impact an Entire Recording (http://www.dbstalk.com/showpost.php?p=864343&postcount=3)

Bugs That Impact the User Experience (http://www.dbstalk.com/showpost.php?p=864343&postcount=4)

OTA Reception Bugs (http://www.dbstalk.com/showpost.php?p=864343&postcount=5)

Bugs That Have Been Fixed (http://www.dbstalk.com/showpost.php?p=864343&postcount=6)

[mtnagel]

Bugs That Require a Hard Reset
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Bug Name: Black Screen of Death (BSOD), AKA: Black Death, Black Screen, Black Screen Lockup
Black Screen can happen at any time, typically caused when triggering an event but the HR20 can be found to just have a black screen and completely locked up, no interaction from the remote or front panel will restore functionality.

Prognosis: Fatal, Requires Rebooting

History/Status: Currently active in 0x134, Black death has been experienced in every release of code, the frequency of the occurrence of this bug has appeared to vary depending on the release and perhaps active users reporting the defect.

First Identified Report: Unknown Many early lockups were not clearly documented, First Called BSOD 10-04-06, 05:53 PM by LameLefty to describe the Unwatchable bug but later became adopted to describe a black screen with a total lockup of the HR20. There are reports of total system lockups and freezes going back to Aug 06, for example

Postings of interest on the subject:

Who's been bitten by the Black Screen Bug? (http://www.dbstalk.com/showthread.php?t=74021)
Black Screen Lockup (http://www.dbstalk.com/showthread.php?t=73508)


Symptom: Black Screen no response from remote, HR20 unusable.

Treatment: Requires rebooting

[mtnagel]

Bugs That Impact an Entire Recording

[mtnagel]

Bugs That Impact the User Experience
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Bug Name: Pinky or Pinkie

Prognosis: Annoying

History/Status: Currently active in 0x134 and in every version of the code, Pinky is seen less in later versions of the code.

First Identified Report:08-26-06, 07:29 PM by VeniceDre "Sometimes the number indicating the speed of the rewind or fast forward is surrounded by a pink box... What's that?" (http://www.dbstalk.com/showpost.php?p=637653&postcount=9)

Postings of interest on the subject:First called "Pinkie" 12-08-06, 08:36 AM by davidord (http://www.dbstalk.com/showpost.php?p=745529&postcount=119)

Symptom: Sometimes when using trick plays like FF or RW a pink box will surround the speed and the indicator
Simulated Picture of Pinky as used by jsevinsk
http://www.dbstalk.com/image.php?u=26608&dateline=1165901779
Treatment: No known fix, most loved HR20 defect
__________________________________________________ _________________________________

Bug Name: Random Playback Start Reported by Just J edited by btmoore


Prognosis: Annoying

History/Status: Currently active in 0x134, Random Playback Start has been around for a while.

Symptom: When first starting to play back a recording, playback it may start 1 or 2 minutes after the actual beginning of the recording; you have to rewind to the real start of the recording in order to view the entire program. Time bar may indicate 0, 1, 2, or possibly even more minutes into the recording on initial playback.

Treatment: Rewind to actual program start .
__________________________________________________ ____________________________________

Bug Name: Trick Play Preview Scramble by Just J
During Trick Play, especially FF 3 & 4, the preview frames displayed will appear out of order. In other words, the preview will move forwards and backwards in time while the play back position moves fast forward.

Prognosis: Annoying

History/Status: Currently active in 0x13b, Trick Play Preview Scramble has been around for a while.

Symptom: Most noticeable while watching a recording of a sporting event with an on screen clock, you'll see that clock moving up and down while fast forwarding. When fast forwarding through commercials, you'll see frames of the show from after the commercials mixed in with the frames from the commercials, you'll also see the commercials' preview frames slightly intermingled.

Treatment: None.
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Bug Name: Jumps to live when More Info is pressed on TV Type/Resolutions page

Prognosis: Annoying

History/Status: Currently active in 0x13b (reported by drew2k here (http://www.dbstalk.com/showpost.php?p=866040&postcount=51))

Symptom: Ensure you have content in the live buffer. Rewind to start of buffer. Press PAUSE. Go to Menu > Help & Setup > Settings > TV Type > Tab to Resolutions > Select More Info. Click EXIT. Click BACK. You will be back on the Resolutions screen and live TV is displayed in the PIP window.

Treatment: None.
__________________________________________________ _________________________________________

Bug Name: Progress bar freezes at a time 90 minutes old, buffer is lost, and user is returned to "live" TV if watching buffer from approximately 75 minutes ago after selecting "More Info" on the TV Type / Resolutions page.

Prognosis: Annoying; lose buffer

History/Status: Currently active in 0x13b (reported by drew2k here (http://www.dbstalk.com/showpost.php?p=866045&postcount=52))

Symptom: You need to have 90 minutes of buffer on a channel. Rewind approximately 75 minutes, so you aren't exactly at the start of the buffer. Press PAUSE. Press PAUSE. Go to Menu > Help & Setup > Settings > TV Type > Tab to Resolutions > Select More Info. Click EXIT. Click BACK. You will be back on the Resolutions screen and live TV is displayed in the PIP window. Click EXIT to return to full-screen TV and press PLAY. Progress bar shows tick mark at a time almost 90 minutes ago, there is no buffer shown. You can't fast forward and the buffer current time indicator does not update. Progress bar and trick play are frozen.

Treatment: None.
__________________________________________________ ____________________________________

Bug Name: Using select after entering a channel in the guide doesn't work.

Prognosis: Annoying

History/Status: Currently active in 0x13b (reported by jasonblair here (http://www.dbstalk.com/showpost.php?p=867708&postcount=10))

Symptom: When in the guide, enter a channel number and hit SELECT and it returns you to live. You must hit ENTER after entering the number to jump to that channel in the guide.

Treatment: Hit ENTER or just wait after entering the channel numbers and the guide will jump to that channel.
__________________________________________________ ____________________________________

Bug Name: Jump to beginning and jump to end do not work all the time.

Prognosis: Annoying

History/Status: I believe it's currently active in 0x13b, but it seems to come and go (reported by MacEarl here (http://www.dbstalk.com/showpost.php?p=867777&postcount=12))

Symptom: Jump to beginning (hold down REPLAY button for 3 secs.) and jump to end (hold down 30 sec skip button for 3 secs.) do not work all the time. When it doesn't work, when you press the jump to beginning, it does one replay and then the power light on the HR20 flashes rapidly and doesn't actually jump to the beginning.

Treatment: Not really acceptable, but you can use FF4 to get around quickly, but not as quickly as the jump to beginning or end.

[mtnagel]

OTA Reception Bugs

[mtnagel]

Bugs That Have Been Fixed
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Bug Name: Parental Control Bug: Title isn't by blocked in the header when you have a group by mtnagel

Prognosis: If you have more than one recording that should have a blocked title, the title in the header is displayed and not blocked (see picture).

http://home.fuse.net/mtnagel/pcbug.jgp

History/Status: FIXED

Symptom: If you have more than one recording that should have a blocked title, the title in the header is displayed and not blocked.

Treatment: No treatment known.
__________________________________________________ __________________________________

Bug Name: Pause position not maintained by mtnagel

Prognosis: Position when caught up to live in a recording is not maintained when you switch to another recording and then come back to the first recording.

History/Status: FIXED

Symptom: This is how to recreate it
• Set up two programs to record beforehand.
• Start playing one of the recordings by hitting LIST and highlighting the first recording and pressing PLAY.
• To test when you are caught up to live, I held down the 30 second skip so it jumped to almost live, then I hit FF 3 times until it stopped and then pressed FF a few more times to makes sure I was actually at live.
• Press PAUSE, then quickly LIST or BACK (or just STOP instead of PAUSE, then LIST or BACK), then highlight the second recording and press PLAY.
• Again, to test when you are caught up to live, I held down the 30 second skip so it jumped to almost live, then I hit FF 3 times until it stopped and then pressed FF a few more times to makes sure I was actually at live.
• Press PAUSE, then LIST or BACK (or just STOP instead of PAUSE, then LIST or BACK), then highlight the first recording and press PLAY.

This will start you back at the beginning instead of where you left off.

Treatment: Hit replay a few times before hitting PAUSE before you leave your recording and your position will be maintained.
__________________________________________________ ____________________________________

Bug Name: GUIDE Button Bug by Milominderbinder2

Prognosis: GUIDE Button is connected to the wrong screen

History/Status: FIXED in 0x134

Symptom: GUIDE button does not "displays the Guide" first and Channel Categories second per pages iv. & 4 of the user manual.

Treatment: Although not shown on screen, press the GUIDE button again to get the Guide.
Simple Solution: Reverse actions on the first and second press of the Guide Button. First GUIDE Button Press = GUIDE, Second GUIDE button press = Category Choices.

[mtnagel]

Don't everyone all respond at once :)

Seriously though, if you can just let me know that any of the bugs in the old thread are still active, I can copy them over. Or if there is something new, just write it using the format I used, post it to this thread, and I will put it in the right section.

Maybe there are no more bugs?

[mtnagel]

Okay, I've just added some bugs that I got in PM from drew2k (thanks!). Please feel free to post your bugs here and I will put them in the proper section above.

[Drew2k]

Okay, I've just added some bugs that I got in PM from drew2k (thanks!). Please feel free to post your bugs here and I will put them in the proper section above.Thanks for adding them!

Matt asked me in a PM if the two new bugs are the same or could be combined, because they're very similar. Here's what I wrote back:


They are very similar, but in the first one you only lose your pause status, meaning you can rewind to the point you paused if you wanted to.

Int he second one, however, you lose the entire buffer. So if you were behind 75 minutes, pressed PAUSE, went to Resolution / More Info, and returned, you're brought to live tv and can't rewind. In addition, the progress bar is frozen, so you have to change channels to get progress bar functionality back.

[jasonblair]

BUGS THAT IMPACT USER EXPERIENCE

This is not exactly a bug, but it definitely affects user experience.

I've had several DirecTV boxes going back to 2000. RCAs, Sonys, Hughes... most recently an H10 and an HTL-HD. On EVERY SINGLE ONE OF THEM, if you wanted to jump to a channel from within the guide, you hit "Select" to go there. I.E. You are on channel 333 watching MTV2, and want to see what is currently airing on the local channels. You'd hit "guide," and then hit "4," and then hit "Select." The guide would jump down to show you what was on channel 4, 5, 7, 9, etc.

On my HR20, "Select" doesn't work. Instead, you have to hit "Enter" to make the guide jump. I hate this because the enter button is way down at the bottom. The "select" button is much more centrally located, and it's intuitive because every DirecTV receiver I've ever had did it this way. But not the HR20... if you hit "Select," it takes you out of the guide completely... still stuck watching MTV2 on channel 333.

I think the "Select" button should be fixed to work like all other DirecTV receivers I've ever had... just my two cents.

[Doug Brott]

mtnagel,

Big :up: for taking this on.

[macEarl]

Bugs That Impact an Entire Recording

Jump to beginning of recording is not working with current release. This bug comes and goes.

Jump to end of recording is working with current release. Sometimes both jumps will quit working, depends on release.

Have not kept track of which revisions do this - expect this to be a common test case at D*.

[mtnagel]

BUGS THAT IMPACT USER EXPERIENCE

This is not exactly a bug, but it definitely affects user experience.

I've had several DirecTV boxes going back to 2000. RCAs, Sonys, Hughes... most recently an H10 and an HTL-HD. On EVERY SINGLE ONE OF THEM, if you wanted to jump to a channel from within the guide, you hit "Select" to go there. I.E. You are on channel 333 watching MTV2, and want to see what is currently airing on the local channels. You'd hit "guide," and then hit "4," and then hit "Select." The guide would jump down to show you what was on channel 4, 5, 7, 9, etc.

On my HR20, "Select" doesn't work. Instead, you have to hit "Enter" to make the guide jump. I hate this because the enter button is way down at the bottom. The "select" button is much more centrally located, and it's intuitive because every DirecTV receiver I've ever had did it this way. But not the HR20... if you hit "Select," it takes you out of the guide completely... still stuck watching MTV2 on channel 333.

I think the "Select" button should be fixed to work like all other DirecTV receivers I've ever had... just my two cents.I will put it on there, but honestly I doubt they would do anything. Maybe they could have both select and enter do it. Also, I'm not sure if you realize, but if you enter the number and then don't hit anything, it will jump to that channel in the guide. I think that's what I do and I just tested it and it works.

[mtnagel]

mtnagel,

Big :up: for taking this on.No problem. I was getting a little worried after I didn't have a single response after 2 days. But maybe that means things are getting better :)

[mtnagel]

Bugs That Impact an Entire Recording

Jump to beginning of recording is not working with current release. This bug comes and goes.

Jump to end of recording is working with current release. Sometimes both jumps will quit working, depends on release.

Have not kept track of which revisions do this - expect this to be a common test case at D*.I have seen it happen with the jump to beginning and I do believe I've seen it with this release yesterday (watching Gilmore Girls on the CW - don't tease me as I've already been picked on today about it). I don't think I've seen it with jump to the end, but usually I just use FF4. When you hold down the replay button, it jumps back once and then I notice the power light flashes rapidly. Have you noticed that? And then it doesn't move. I will add it.

[macEarl]

I don't think I've seen it with jump to the end, but usually I just use FF4. When you hold down the replay button, it jumps back once and then I notice the power light flashes rapidly. Have you noticed that? And then it doesn't move. I will add it.

That is exactly my observable. BTW - ditto on that thumbs up!