D* just let me cancel

[Tseren]

I have been a customer since 2000. Ordered their H20 in August for football season due to living in Chicago and having rotten OTA reception. I made sure when I ordered that they would take care of me when the HD DVRs came out.

Made the two year commitment, and since then they added WGN in Chicago in HD (great for baseball) and the new DVR came out. Called to have them switch out my existing Tivo's (one I leased and one I bought for $700) and they said $600.

I basically said that dropping this much money every 2 to 3 years for equipment is unacceptable and said that this is my last request to do something to keep me as a customer.

Nada. Told them to keep me on for 30 days and it is hello Comcast. I am just amazed that they force me to change to a new MPEG-4 platform to get service that is worth a darn and basically said too bad.

Looks like my $1500 bucks a year is going somewhere else. This company just amazes me.

Sorry for the rant, but when I see what they are offering people and let a 7 year customer bail, I don't know if sticking around with this company is a good idea.

[morgantown]

Please don't take this wrong, but it sounds like that decision has already been made. As a ten (plus) year customer, I don't really care for the customer service area at DTV. They give stuff when they shouldn't and withhold just the same.

They have given me things when I was not asking, and this MPEG-4 transition is just a hapless mess. Sure, I'm going to pay $300, $200, or $100 or less (depending on the time of day) for "leased" equipment. Yea -- whatever DTV.

[pez2002]

what kind of deal did comcast give you ???

[wpbond69]

To the OP: did you call D* Retention or get transferred to that department?

If a sub just talks to the standard CSRs it is tough to get any deals or consistency in offers. :mad:

[Tseren]

what kind of deal did comcast give you ???

I basically can cut my internet service in half and switch from Vonage to their service. The bundled package will save me a fair amount. Comcast may not be as good as D* but I am tired of having to haggle with these guys like I am buying a used car.

[Tseren]

To the OP: did you call D* Retention or get transferred to that department?

If a sub just talks to the standard CSRs it is tough to get any deals or consistency in offers. :mad:

It was retention...And I had a fun time explaining to her that even though how many times she tried to convince me....that I was not actually "buying" anything from them...I got to rent two boxes for two years for $600.

"These boxes cost $700"

I would not be so infuriated if I hadn't stuck with them while having to reposition my OTA antenna to get sporting events for the past three years.

[cynical2]

I called retention once back in October and told them that I heard they were offering good deals on the new HR20. The CS guy basically told me that he didn't know what I was talking about. They cost $300, period. I told him that I can go on many internet forums and see offer-after-offer that others have gotten. He still says that he has no idea what I'm talking about.

I hang up and hit redial. I tell the CS lady that I received an offer in the mail from TWC and am thinking about switching. (So, I stretched the truth a bit...I did receive an attractive offer from TWC, but had no intention of leaving D*...for some reason I like to watch the Redskins lose about 10 games/year). Anyway, she puts me on hold and gets back to me in about 3 minutes. I barter back and forth with her (she put me on hold 3-4 times during the process), and eventually end up with a free HR20, 6 months of free HD programming, and 4 months of free HBO.

The bottom line is that if you get turned down, just keep calling back until you get someone that's willing to do what it takes to keep you. I'm convinced that it was easier for the 1st guy to "just say no" than it was for him to get management approval to offer me the HR20...I think he was just lazy. It's not comprehendable to me that there is that much variation in the same department of one company, but it's a fact.

[SDizzle]

I have been told by a few CSRs in retention and in tech support, that they have a daily "allowance" of how much credit they can give. You just have to hope they haven't given it all up by time you get them on the phone I guess:lol:

[Doug Brott]

I have been told by a few CSRs in retention and in tech support, that they have a daily "allowance" of how much credit they can give. You just have to hope they haven't given it all up by time you get them on the phone I guess:lol:

If that's true, just call early and your problem should be solved.

[SDizzle]

If that's true, just call early and your problem should be solved.

:lol: :lol: :lol: And when does the clock start:confused: You have to know which time zone the CSR is in and when they started their shift:lol: :lol: This is what you do, you say "Yes, (insert CSR name), let me ask you first, what time zone are you in? Oh Pacific? Great so am I!! Okay, and what time did you start your shift today? 6 AM huh? We'll it is already 10:05 AM here in Cali....so, you've already shot your load for the day. I am afraid you can't help me:nono2: Oh, no need to ask what my problem was in the first place, I already know you credit whores can't help me, as you've already been on shift for 4 hours. I'm looking for someone that has maybe been on shift since......say 10 AM PST:D Can you transfer me (insert CSR name)??:lol: :lol: