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View Full Version : 6000u is in, . . . CBS-HD Turn On Troubles


brentp
10-02-02, 06:43 AM
Just got our 6000u receiver last night and had Dish turn it on. WOW, is about all I can say. The Dish HD demo was the first to come up with some video footage that was obviously filmed on HD video, and it was excellent. HBO HD is excellent too, . . . you can tell the difference between film based and video based sources.

Anyway, I then asked the Dish operator to turn on CBS-HD out of NYC (I live in the Boston DMA), and you would not believe what I went through. For the most part, she stuck to her script '. . . you don't qualify for distant locals, therefore I the system wont allow me to turn this on for you, . . . but I can request a waiver if you would like'. After explaining to her over a dozen times that I should qualify for CBS-HD feed and asking her to talk to someone else there that might know better at least 3 times, I got switched over to her supervisor. He said the same thing. :mad:

Anyway, after walking him through Dish's own web site on CBS-HD, the qualification procedure for CBS-HD, and 1 more, '. . . can I put you on hold so that I can ask someone else . . .' he finally came back and said, 'yes, you do qualify for CBS-HD. He then came up with something about them changing the rules recently and we are not all aware of all the changes. Needless to say, CBS-HD is now turned on and is a nice addition. This all took about 45 mins, but it was worth it.

Others that live in one of the 17 DMAs with a owned and operated CBS station that want CBS-HD, you may need to be persistent when requesting it. I'm sure it all depends on whom you get on the other end when you call.

HDTV is GREAT!

Phil T
10-02-02, 07:45 AM
It took me 4 phone calls and an e-mail to get my CBS-HD. Dish needs to have a special phone number for HD customers. The regular CSR's don't have a clue. :(

dmodemd
10-02-02, 02:11 PM
Can anyone provide a link about how to figure out if you are qualified? The Dish Network web site does not do a good job of cross-linking all their content and search isn't helping.

brentp
10-02-02, 02:18 PM
Try this:

CBS-HD Qualification (http://www.dishnetwork.com/content/programming/locals/cbshd/index.shtml)

HTguy
10-02-02, 07:37 PM
Note that at the bottom of the page linked above it says, "To see whether you qualify for CBS-HD please call us at 1-800-333-Dish."

That's the problem. You will usually have to escalate from the 1st CSR to get someone who knows what you're talking about.

LadyTalia
10-04-02, 06:05 PM
 

Robert James Clark
10-08-02, 10:12 AM
I must say here that it only took me about 2 minutes on the phone to get my CBS-HD activated...