View Full Version : I am getting HR20 - Is it stable now?
Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled. Also how is the Local HD's do they pixelate much. I know E* locals in St. Louis Pixelates a lot which is why I am considering switching back to D*.
I've had the HR20 since pretty much the beginning last fall. It has come a long way and I'm really happy with mine. Some people still have issues with some of the features, but the stability problems seem to be mostly solved.
As for HD locals, mine in LA are very stable and rarely pixelate. Others may have different opinions. Maybe there's someone on the boards from St. Louis who can their experience.
Supervolcano
03-26-07, 11:21 PM
"Stable" is a relative term.
Many will say yes.
Many will say no.
Personally, my definition of "stable" is that ALL receivers are working as designed. This appears to not be the case as some people still report having major problems like failed recordings, black screen recordings, and occasional lockups that require a reboot.
As for "MY" HR20 - it works pretty well.
My issues are minor issues like trickplay performance and flakey RF remote.
When you say "how are the local HD's?" - do you mean OTA locals or Mpeg4 Satellite locals?
Pixilation is typically signal related.
D*'s new 5 lnb dishes are very good at tuning in D*'s mpeg4 locals.
If your talking OTA, then maybe you need to tweak your OTA antenna.
I mean MPEG4 not OTA pixelations.
Supervolcano
03-26-07, 11:41 PM
I mean MPEG4 not OTA pixelations.
D*'s 5 lnb dish is great for mpeg4 locals.
I know they call it a 5 lnb dish, and technically it is, but it really only has 3 "doohinkies" on the dish that receive the signal.
The main "doohinkie" receives signals from 99, 101, & 103 satellites.
That main "doohinkie" is aimed right at the center "sweetspot" of the dish.
All you have to do is get strong signal from 101, which is the main satellite, and the 99 & 103 satellites which have the mpeg4 stuff should fall right in line.
It's not like E* and it's 61.5 & 129 birds that are sometimes difficult to get.
dhaakenson
03-27-07, 12:11 AM
Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled.
Some are reportedly stable and have been for months. Others are reportedly not and continue to be to varying degrees. Mine is still unstable. Its stability varies with each software update. When it works, it's a beautiful thing. When it doesn't, I want to let Dick Cheney use it for skeet shooting.
I wouldn't call it a stable/reliable consumer device yet...not by a long shot. Some of the basic features now work more often than they don't though.
hr20manray
03-27-07, 07:31 AM
Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled. Also how is the Local HD's do they pixelate much. I know E* locals in St. Louis Pixelates a lot which is why I am considering switching back to D*.
They are still having problems with the trick play. And they have had them a long time. 5 months in my case. DirecTV is acknowledging this feature problem themselves. There are those who, (not in this thread) in this forum claim they have had zero problems and in the long run I think that hurts DirecTV. Using the same hardware, same software configuration and the same version, yet with those saying they are having no problems are only exacerbating the confusion. Why aren't those with abosolutely no problems sending their receivers in to DirecTV as soon as possible so DirecTV can see a problem-free box and can copy the version, the software-hardware configuration from that box and save us all from these hit or miss upgrades?
I wouldn't call it a stable/reliable consumer device yet...not by a long shot. Some of the basic features now work more often than they don't though.
I think it is understating the performance level of the HR20 to say only some of the basic features work more often than they don't.
I would say the basic features of recording and playing back shows work the vast majority of the time for the vast majority of users. Will an occasional recording/playback have a problem: sure. I've had two such in 7 months.
I also have been working with various recording devices to know that they all malfunction occasionally. If you are looking for absolute perfection, don't buy anything.
I have Panny E80H hard disk/dvd recorder that I've been using for several years. It errors out burning a DVD about once every 10 days or so. Nothing can be done about it. So, my HR20 has missed 2 in 7 months, while the E80H misses one about every 10 days, and the HR20 is being worked on. I never got a single update on the E80H.
My experience with the HR20 says its doing VERY well with its basic functions. It isn't perfect. If you need OTA-HD recording for channels 2 or 3, don't get an HR20...they don't work...they have a major bug in this area.
If you have to have perfect performance in the HR20 (every recording/playback is "mission critical"), don't get one.....ever. It is unlikely that the HR20 (or any other HD recording device) will ever get there. HD is still an evolving situation and there are lots of problems with it.
Thanks for the honest responses. I figured this box was still having issues after reading all the latest posts :( What is trick play?
hr20manray
03-27-07, 07:43 AM
Forward, fast forward, reverse, fast reverse, etc.
They are still having problems with the trick play. And they have had them a long time. 5 months in my case. DirecTV is acknowledging this feature problem themselves. There are those who, (not in this thread) in this forum claim they have had zero problems and in the long run I think that hurts DirecTV. Using the same hardware, same software configuration and the same version, yet with those saying they are having no problems are only exacerbating the confusion. Why aren't those with abosolutely no problems sending their receivers in to DirecTV as soon as possible so DirecTV can see a problem-free box and can copy the version, the software-hardware configuration from that box and save us all from these hit or miss upgrades?
Belittling those who are having no problems is no better than accusing those with major problems of not knowing how to use their equipment.
It is a simple fact that many people are having few if any problems. It is a simple fact that many people are having some major issues. The fact that you seem unable to resolve these reports is not the fault of either group.
If you understood anything about how to troubleshoot complex interactions (user selections and operations), you wouldn't be suggesting something as silly as sending in a box....it ain't just the box, in fact it may not be the box at all in a lot of cases ...it is usage patterns and interactions. So spare us your advice...it doesn't make any sense.
I would call it a stable/reliable consumer device by a long shot.
The features all work for me.
hr20manray
03-27-07, 07:48 AM
Belittling those who are having no problems is no better than accusing those with major problems of not knowing how to use their equipment.
It is a simple fact that many people are having few if any problems. It is a simple fact that many people are having some major issues. The fact that you seem unable to resolve these reports is not the fault of either group.
If you understood anything about how to troubleshoot complex interactions (user selections and operations), you wouldn't be suggesting something as silly as sending in a box....it ain't just the box, in fact it may not be the box at all in a lot of cases ...it is usage patterns and interactions. So spare us your advice...it doesn't make any sense.
I took care not to single anyone out personally. Unlike the direction you have chosen.
I took care not to single anyone out personally. Unlike the direction you have chosen.
When you proffer very bad advice as an individual, just how are we to respond? You are the one that "singly" advised returning boxes to D* that are not problematic. It was a bad idea, and it was yours. That's not a "personal" issue, it's a simple mistake. We've all made them, might as well own up to it and move on.:)
hr20manray
03-27-07, 07:53 AM
When you proffer very bad advice as an individual, just how are we to respond? You are the one that "singly" advised returning boxes to D* that are not problematic. It was a bad idea, and it was yours. That's not a "personal" issue, it's a simple mistake. We've all made them, might as well own up to it and move on.:)
The realization of sarcasm sometimes is grounded in intelligence.
The realization of sarcasm sometimes is grounded in intelligence.
Often referred to as the last refuge of scoundrels, no?
upnorth
03-27-07, 07:57 AM
My HR20 has been reliable since I got it in September 06 and My local MPEG-4's the same no problems.
So dont wait enjoy now.
My only issues have been non equipment one's
veryoldschool
03-27-07, 08:19 AM
November I got my first. Every month it would be replaced as it didn't "do its job".
Almost two months now, both of mine work doing what they should: record, playback, jump forward, backwards, pause, etc....
One user's experience. :)
Starrbuck
03-27-07, 08:27 AM
Mine's great. I wish the hard drive was bigger.
veryoldschool
03-27-07, 08:29 AM
Mine's great. I wish the hard drive was bigger.
I could say that about every hard drive I've ever owned....:D
veryoldschool
03-27-07, 09:52 AM
Some are reportedly stable and have been for months. Others are reportedly not and continue to be to varying degrees. Mine is still unstable. Its stability varies with each software update. When it works, it's a beautiful thing. When it doesn't, I want to let Dick Cheney use it for skeet shooting.
In "fairness" I would hope that you would also disclose that you know some things to do to "try" to improve your HR-20 and that you are waiting until you've watched all of the recording it has made for you, before you do them.
It's not all the HR-20's fault that yours is acting the way it is right now, since you haven't done your "maintenance" work on it yet.
You've posted why & I understand, but without all of your facts posted, isn't your posting slanted unfairly?
Speaking for the silent majority requires full discloser IMO, or you're just pushing your own personal agenda, & I don't really think that is what you are wanting to do, is it?
dhaakenson
03-27-07, 12:47 PM
In "fairness" I would hope that you would also disclose that you know some things to do to "try" to improve your HR-20 and that you are waiting until you've watched all of the recording it has made for you, before you do them.
It's not all the HR-20's fault that yours is acting the way it is right now, since you haven't done your "maintenance" work on it yet.
You've posted why & I understand, but without all of your facts posted, isn't your posting slanted unfairly?
Speaking for the silent majority requires full discloser IMO, or you're just pushing your own personal agenda, & I don't really think that is what you are wanting to do, is it?
Nothing I posted is slanted or invalid. It is entirely the fault of my HR20 that it is acting the way it is at the moment. I've closely followed every specific cure that DTV customer service has suggested to me, and my receiver still misperforms. There isn't any other "maintenance" work that DTV has suggested.
I realize that you've tried something else (reformatting the HR20 drive) and I'm happy that it worked for you. Like many, you wish to share what you've experienced, so that others might benefit as well. I appreciate and value that.
However, I would not devalue the comments of those who have yet to try something that worked for some, but not all. It's not guaranteed that the benefits you experienced will be by others. It is not a cure-all, as I'm sure you would admit, nor is it a cure an average customer would likely attempt or be aware of. It also is not a cure that DTV's customer service has suggested (at least to me).
It's sad that you only trust comments from those who have performed your ubber cure (which you tout in nearly every post as if were the cure for cancer). I could lie and say, yeah I tried it and my HR20 still misbehaves. But that's not how I operate.
Meanwhile, this forum has rules, so true full disclosure isn't possible. Suffice to say that, for the moment, I am currently following whatever corrective action DTV suggests. Nothing more. You'll have to read between the lines on that. :)
hr20manray
03-27-07, 12:55 PM
Nothing I posted is slanted or invalid. It is entirely the fault of my HR20 that it is acting the way it is at the moment. I've closely followed every specific cure that DTV customer service has suggested to me, and my receiver still misperforms. There isn't any other "maintenance" work that DTV has suggested.
I realize that you've tried something else (reformatting the HR20 drive) and I'm happy that it worked for you. Like many, you wish to share what you've experienced, so that others might benefit as well. I appreciate and value that.
However, I would not devalue the comments of those who have yet to try something that worked for some, but not all. It's not guaranteed that the benefits you experienced will be by others. It is not a cure-all, as I'm sure you would admit, nor is it a cure an average customer would likely attempt or be aware of. It also is not a cure that DTV's customer service has suggested (at least to me).
It's sad that you only trust comments from those who have performed your ubber cure (which you tout in nearly every post as if were the cure for cancer). I could lie and say, yeah I tried it and my HR20 still misbehaves. But that's not how I operate.
Meanwhile, this forum has rules, so true full disclosure isn't possible. Suffice to say that, for the moment, I am currently following whatever corrective action DTV suggests. Nothing more. You'll have to read between the lines on that. :)
Good luck in your dealings with DirecTV. I think you'll find them fair and straightforword. And actually less partisan than this forum. It is a strange phenomenon.
veryoldschool
03-27-07, 12:56 PM
Nothing I posted is slanted or invalid. It is entirely the fault of my HR20 that it is acting the way it is at the moment. I've closely followed every specific cure that DTV customer service has suggested to me, and my receiver still misperforms. There isn't any other "maintenance" work that DTV has suggested.
I realize that you've tried something else (reformatting the HR20 drive) and I'm happy that it worked for you. Like many, you wish to share what you've experienced, so that others might benefit as well. I appreciate and value that.
However, I would not devalue the comments of those who have yet to try something that worked for some, but not all. It's not guaranteed that the benefits you experienced will be by others. It is not a cure-all, as I'm sure you would admit, nor is it a cure an average customer would likely attempt or be aware of. It also is not a cure that DTV's customer service has suggested (at least to me).
It's sad that you only trust comments from those who have performed your ubber cure (which you tout in nearly every post as if were the cure for cancer). I could lie and say, yeah I tried it and my HR20 still misbehaves. But that's not how I operate.
Meanwhile, this forum has rules, so true full disclosure isn't possible. Suffice to say that, for the moment, I am currently following whatever corrective action DTV suggests. Nothing more. You'll have to read between the lines on that. :)
I have to disagree with you & your statment about "my ubber cure". If you would actually go into the setup menu, you would see where it is. This isn't some "magical ultra tech" feature. It's there in plain sight for the AVERAGE user to find & use.
Someone that doesn't even read the manual sure can't be giving "fair & unbiased" information as they aren't VERY informed are they?
indirectv
03-27-07, 01:25 PM
When you proffer very bad advice as an individual, just how are we to respond? You are the one that "singly" advised returning boxes to D* that are not problematic. It was a bad idea, and it was yours. That's not a "personal" issue, it's a simple mistake. We've all made them, might as well own up to it and move on.:)
Seems like this is your style. You love to inject your "higher level" philosophy on people personally, when no one asks for your viewpoint. I am new here, and this is the second time in two days I have seen it. Why, if you are so above it all, do you insist on personally attacking people. No one here attacked you, not hr20manray. Same thing happened on another thread, when you deigned to belittle my post about a misleading ad (in my opinion) for the HR20.
I'd say you need to keep those comments to yourself, or send a PM. How are "we" to respond, you ask? Who is "we" exactly. The holy anointed, the good guys, the smart people? What's up with the attitiude? Nevermind, I believe I know.
The OP asked for opinions, you gave yours. Who cares about your take on others' opinions.
Now, to the OP, not sure of the odds, but you could love the HR20, or want to drop-kick it out the window. Or someplace in between. But it is not in any way completely baked at this point. I've had mine since September, and have added all the downloads. And as others have said, trick play is still deficient, based on the DVR performance previously (and still on other machines) offered by Directv.
Groundhog45
03-27-07, 01:27 PM
I've been lucky that both of my HR20s work pretty well. I was worried because of some old wiring with multiple splices (wall plates and such). I still feel that at least some of the folks having problems are being impacted by outside factors. Stuff such as a bad connection, a weak LNB, or maybe slightly off dish alignment. Some people seem to have problems if they're plugged into their network and others don't. With so many factors that can affect the signal, sometimes it's amazing that most of us get a pretty good picture most of the time. I see that many people do have problems with their systems and some of those are defective boxes, but sometimes it may also be outside influences. Just an observation not meant to criticize anyone's problems or lack therof. I'm fortunate that mine work good.
veryoldschool
03-27-07, 01:41 PM
I've been lucky that both of my HR20s work pretty well. I was worried because of some old wiring with multiple splices (wall plates and such). I still feel that at least some of the folks having problems are being impacted by outside factors. Stuff such as a bad connection, a weak LNB, or maybe slightly off dish alignment. Some people seem to have problems if they're plugged into their network and others don't. With so many factors that can affect the signal, sometimes it's amazing that most of us get a pretty good picture most of the time. I see that many people do have problems with their systems and some of those are defective boxes, but sometimes it may also be outside influences. Just an observation not meant to criticize anyone's problems or lack therof. I'm fortunate that mine work good.
To go a step further: there are three "ways" into the receiver, 1) the SAT feed, 2) the AC power, 3) the remote control.
Any of these could be a source of problems that the "end user" can "only" perceive as a defect with the HR-20, when the cause/source is from something else completely. FWIW
HarleyD
03-27-07, 01:46 PM
Nobody has yet asked the important question.
Are the HR20 users stable?
veryoldschool
03-27-07, 01:52 PM
Nobody has yet asked the important question.
Are the HR20 users stable?
Or maybe the question should be: which is more stable..the HR-20 or its user. :lol:
indirectv
03-27-07, 01:57 PM
Nobody has yet asked the important question.
Are the HR20 users stable?
Some are, some aren't. Much like the machine itself.
Or maybe the question should be: which is more stable..the HR-20 or its user. :lol:
Now you have it!:D
leww37334
03-27-07, 02:26 PM
Rereading this thread, it is amazing to me the ire and venom the "good vs bad HR-20" debate stirs up. People, as has been said before, it's just TV.
HarleyD
03-27-07, 02:32 PM
Rereading this thread, it is amazing to me the ire and venom the "good vs bad HR-20" debate stirs up. People, as has been said before, it's just TV.
True, but there are people who have spent comparatively big bucks on this unit that flat out are not getting what they paid for.
At the very very least, this unit should record video and play it back. There are subscribers to this day that are not getting that core functionality. Thankfully my unit has performed as advertised but if it were failing in its' most basic functions for me I'd be pretty touchy too.
Now as far as the relatively problem free subscribers that get annoyed by the complaining of others experiencing ongoing difficulty goes...I can't explain that one.
veryoldschool
03-27-07, 02:36 PM
This is another one of those "I don't get it" ones.
If mine was bad [and it was] I'd do something about it [as I've done] to fix it, replace it, or get rid of it. I don't see why someone wouldn't do the same. :confused:
HarleyD
03-27-07, 02:44 PM
This is another one of those "I don't get it" ones.
If mine was bad [and it was] I'd do something about it [as I've done] to fix it, replace it, or get rid of it. I don't see why someone wouldn't do the same. :confused:I guess I'm assuming that everyone with ongoing issues would at the bare minimum try everthing that could help.
I should know better than that. There are always those that expect someone else to solve their problems for them without actually participating in the solution.
I feel so foolish. :nono2:
say-what
03-27-07, 02:47 PM
They are still having problems with the trick play. And they have had them a long time. 5 months in my case. DirecTV is acknowledging this feature problem themselves. There are those who, (not in this thread) in this forum claim they have had zero problems and in the long run I think that hurts DirecTV. Using the same hardware, same software configuration and the same version, yet with those saying they are having no problems are only exacerbating the confusion. Why aren't those with abosolutely no problems sending their receivers in to DirecTV as soon as possible so DirecTV can see a problem-free box and can copy the version, the software-hardware configuration from that box and save us all from these hit or miss upgrades?
I've found my 1st HR20 so reliable that I just ditched my HD-DirecTIVO for a 2nd HR20. Both work as advertised and perform like champs as far as I am concerned.
Now, just how am I exacerbating the problem by posting that I am not having problems unless you only want to see a forum full of complaints, which does nothing to present a fair picture of the HR20's performance. The OP wanted opinions on how the HR20 is functioning and that's exactly what I gave him.
Your opinion doesn't guarantee that he'll get a buggy box and mine doesn't guarantee that he'll get a problem free box. But at least he knows that the negative opinions are not the only one's that exist.
So, I'd certainly recommend that the OP get an HR20
litzdog911
03-27-07, 02:51 PM
Or maybe the question should be: which is more stable..the HR-20 or its user. :lol:
My HR20 is now much more stable than me :D :lol: :hurah:
Jennerator
03-27-07, 02:55 PM
Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled. Also how is the Local HD's do they pixelate much. I know E* locals in St. Louis Pixelates a lot which is why I am considering switching back to D*.
So, I have had directv for a few years, and never before has this ever come up~
In october we got a new television that is HD, so~we decided to upgrade to the HD DVR reciever~which cost us $300.00. Little did I know, until today, we dont own this reciever. Now, NOT ONE PERSON told this to us at the time of sale, apparently, it's $300.00 to have a guy bring it over and plug it in and the rest is a "leaseing cost". So, I tried to cancel, as we have had NOTHING but issues with this reciever and have had it replaced once already, had tech support on the phone countless times and techs over at the house, but they want me to give them the $300 reciever plus $270 on top of that. I cannot understand how they can run a business this way. I called comcast and they only charge $14.95 for the same damn thing! And, make it very apparent to you that this is a LEASE not a purchase. Directv is no longer allowing anyone to keep any recievers, so this is a way for them to trap you, so even when your contract is over~you have to give back all of the equipment you were under the impression that you purchased it. I went online and tried to find it anywhere on the website that its a lease and not a purchase and I couldnt find it anywhere. How can they do this to people? SO, I am stuck with them, and I hate it!!!!!
The HR 20 is responsible for some instability on the part of its users.
HarleyD
03-27-07, 02:58 PM
They are still having problems with the trick play. And they have had them a long time. 5 months in my case. DirecTV is acknowledging this feature problem themselves. There are those who, (not in this thread) in this forum claim they have had zero problems and in the long run I think that hurts DirecTV. Using the same hardware, same software configuration and the same version, yet with those saying they are having no problems are only exacerbating the confusion. Why aren't those with abosolutely no problems sending their receivers in to DirecTV as soon as possible so DirecTV can see a problem-free box and can copy the version, the software-hardware configuration from that box and save us all from these hit or miss upgrades?You're assuming that software and hardware configurtion is the be and and end all of the issue.
How many different manufacturing configs do you think they used?
There are also variables external to the HR20 to consider. Induced EMF from household wiring. Dish alignment. Environmental static discharge. HDMI communication failures. RG6 cables and connections that are intermittent (I accidntally cut one of my cables installing the OTA feed and locked up the HR20) just to name a few.
There are also variables within the manufacturing process that may or may not be readily apparent in examining the unit itself. Bad wave solders, defective traces on the printed wiring board, defective semiconductors and circuit components, components that vary from one another while still falling within tolerance of the suppliers mfg specs.
Any one of these things, or various combinations thereof, can contribute to erratic performance or failures of the unit.
Saying you can look at a box that works and simply copy it is a gross oversimplification.
I've found my 1st HR20 so reliable that I just ditched my HD-DirecTIVO for a 2nd HR20. Both work as advertised and perform like champs as far as I am concerned.
Now, just how am I exacerbating the problem by posting that I am not having problems unless you only want to see a forum full of complaints, which does nothing to present a fair picture of the HR20's performance. The OP wanted opinions on how the HR20 is functioning and that's exactly what I gave him.
Your opinion doesn't guarantee that he'll get a buggy box and mine doesn't guarantee that he'll get a problem free box. But at least he knows that the negative opinions are not the only one's that exist.
So, I'd certainly recommend that the OP get an HR20
say what,
There's nothing wrong with posting that you're having no issues. As for the box working as advertised...that's not really true. It may handle the features that you use...but even D would admit it isn't doing all the things they said it would. At least not yet.
veryoldschool
03-27-07, 03:08 PM
The HR 20 is responsible for some instability on the part of its users.
I know just what you mean. I went through it with my Sony HD SAT-200 & D*.
Mankind must learn to adapt if he is to survive.
Slowly I have learned how to deal with D* & this forum as been my salvation.
I know just what you mean. I went through it with my Sony HD SAT-200 & D*.
Mankind must learn to adapt if he is to survive.
Slowly I have learned how to deal with D* & this forum as been my salvation.
VOS,
I just lowered my expectations of the unit and am just kind of happy that they don't lock up. I don't attempt to use a number of features to save myself time and disappointment. No biggie...it is just TV.
BTW, D isn't the only consumer electronics company with poor programming/qa. Sirius' top of the line radio (Stilleto 100) has no DST patch and will show the wrong time for 3 weeks...They're telling people to switch time zones in order to get their programs recorded correctly.
It's not like E* and it's 61.5 & 129 birds that are sometimes difficult to get.The E* birds are actually much easier to get, but the 129W bird is lame. Weather plays a substantially larger part in the reception of D* HD content due to the use of Ka band frequencies. If the weather is enough to knock down your reception of E*'s 118.75W or 129W (both Ku band), it will likely do similar or more damage to D*'s Ka signal.
Of course, your mileage may (and will likely) vary.
veryoldschool
03-27-07, 03:28 PM
The E* birds are actually much easier to get, but the 129W bird is lame. Weather plays a substantially larger part in the reception of D* HD content due to the use of Ka band frequencies. If the weather is enough to knock down your reception of E*'s 118.75W or 129W (both Ku band), it will likely do similar or more damage to D*'s Ka signal.
Of course, your mileage may (and will likely) vary.
And you should know since it rains 300 days a year there. :D
dhaakenson
03-27-07, 08:53 PM
So, I have had directv for a few years, and never before has this ever come up~
In october we got a new television that is HD, so~we decided to upgrade to the HD DVR reciever~which cost us $300.00. Little did I know, until today, we dont own this reciever. Now, NOT ONE PERSON told this to us at the time of sale, apparently, it's $300.00 to have a guy bring it over and plug it in and the rest is a "leaseing cost". So, I tried to cancel, as we have had NOTHING but issues with this reciever and have had it replaced once already, had tech support on the phone countless times and techs over at the house, but they want me to give them the $300 reciever plus $270 on top of that. I cannot understand how they can run a business this way. I called comcast and they only charge $14.95 for the same damn thing! And, make it very apparent to you that this is a LEASE not a purchase. Directv is no longer allowing anyone to keep any recievers, so this is a way for them to trap you, so even when your contract is over~you have to give back all of the equipment you were under the impression that you purchased it. I went online and tried to find it anywhere on the website that its a lease and not a purchase and I couldnt find it anywhere. How can they do this to people? SO, I am stuck with them, and I hate it!!!!!
I fully agree with you.
But others here do not. Eventually, they will blame you for this. They will say you should have known about the lease (nevermind that it isn't listed on the box, in the manual, anywhere in the packaging, etc). They will say it's your fault that your HR20s didn't work. If you didn't try VOS's ubber cure, your comments on HR20 problems will be held as illegitimate. Soon, they will ask why you even post here, suggest that you leave, quit DTV if you don't like it, and perhaps die. Well, perhaps not that last one. They wouldn't post that publicly, but might send it to you in a PM.
Welcome to the forum. It is what it is, unfortunately. :)
There isn't much I can suggest to you about the lease. If you decide to leave DTV, I would call them and be extremely polite, ask to quit without penalty and ask for reimbursement for the initial cost of your defective HR20s. Also tell them and do the following: contact your state's attorneys general office to file a complaint that you were offered a device that has not performed and you'd like to dispute the contract and any cancellation penalty; if you pay your bill via credit card, contact your credit card company and get them involved; contact your local Better Business Bureau and file a report as well. You also should ask DTV for reimbursement for a portion of any monthly programming and monthly lease fees, if your HR20 problems adversely impacted your programming reception.
Good luck, and do report back on how this turns out.
veryoldschool
03-27-07, 09:17 PM
Ubber what? Since it's there in the menu accessible with the remote, I would guess a 12 year old could do it. Real complex huh? :)
Doug Brott
03-27-07, 09:22 PM
Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled. Also how is the Local HD's do they pixelate much. I know E* locals in St. Louis Pixelates a lot which is why I am considering switching back to D*.
While a bit subjective, make sure you check out the Report Card thread (http://www.dbstalk.com/showthread.php?t=83443). While far from stellar, the HR20 is performing OK for most folks.
One thing is true, the HR20 has had it's bumps. If the HR20 were release today for the first time with the software exactly as it is, most people would be ecstatic. What did happen was that there was a period of time in which many problems were manifested and things looked bad. The fact of the matter is that today's HR20 is much, much better than the HR20 from 5 months ago.
veryoldschool
03-27-07, 09:38 PM
If the HR20 were release today for the first time with the software exactly as it is, most people would be ecstatic.
I doubt it. It would be "accepted" but still there would be complainers, it's just human nature, and nobody would know how bad it could have been. FWIW
Jolliec
03-27-07, 09:49 PM
I really wonder if a lot of issues that people are having are due to poor/incorrect DTV installations. The installers/techs simply do not seem to have clue, or just do not care about doing a correct/quality install.
I would go into detail about my experiences with them, but lets just say they were not good. My house is new and was professionally wired specifically for DTV (dual RG6, etc). All DTV had to do was install the dish and multiswitch. It took five recalls to get my dish aimed correctly.
I was having major issues with my HR20's before the last guy finally aimed the dish correctly. Since then, I have had no missed recordings/lockups, BSOD, missed recordings, pixelation, or other issues.
I am aware that it is probably a combination of the software updates as well, but stability was night and day since my signals were corrected.
I live in a new development and have talked to numerous other neighbors. They have also experienced nightmare installs. Most just gave up and went to cable.
dhaakenson
03-27-07, 10:34 PM
Ubber what? Since it's there in the menu accessible with the remote, I would guess a 12 year old could do it. Real complex huh? :)
Uh, uber means exceptional. It's a compliment. Look it up. Any 12 year old would know that.
You truly fill my life with entertainment.
veryoldschool
03-27-07, 11:20 PM
Uh, uber means exceptional. It's a compliment. Look it up. Any 12 year old would know that.
You truly fill my life with entertainment.
I have to question someone giving "ubber" status to a simple function or act that can be completed by a 12 year old.
It kind of loses credibility or at least the source does, from my experience.
Everyone's mother tells them they're "exceptional", but it doesn't make it so.
Compliments & praise from "the best" in a field has so much more meaning.
There isn't much I can suggest to you about the lease. If you decide to leave DTV, I would call them and be extremely polite, ask to quit without penalty and ask for reimbursement for the initial cost of your defective HR20s. Also tell them and do the following: contact your state's attorneys general office to file a complaint that you were offered a device that has not performed and you'd like to dispute the contract and any cancellation penalty; if you pay your bill via credit card, contact your credit card company and get them involved; contact your local Better Business Bureau and file a report as well. You also should ask DTV for reimbursement for a portion of any monthly programming and monthly lease fees, if your HR20 problems adversely impacted your programming reception.
Good luck, and do report back on how this turns out.
That's VERY good advice. The only change I would make is hold off on actually contacting the state...threaten, but usually that is enough. Any consumer who can document that they did not receive the consideration they contracted for, needs to stand up for their rights, and having paid with a CC is a real plus. When an underperforming party to a contract knows they haven't held up their end, and that the consumer is like a dog with a bone, usually something good happens (for the consumer).
At the very least you should be able to dump the box (if that's your desire), get a replacement (but no DVR, because it's the only one available from D*), and get a non-DVR HD receiver (H20).
If you want to leave D* completely, you may have to push harder, but in the face of only defective units, you should be able to resolve it.
Keep in mind, most jursidictions will require that you give D* some time to resolve the the issue in good faith, and if they can't, you should be fine. You will have to be firm, clear and PERSISTENT....and keep records of your phone calls, letters.
While a bit subjective, make sure you check out the Report Card thread (http://www.dbstalk.com/showthread.php?t=83443). While far from stellar, the HR20 is performing OK for most folks.
One thing is true, the HR20 has had it's bumps. If the HR20 were release today for the first time with the software exactly as it is, most people would be ecstatic. What did happen was that there was a period of time in which many problems were manifested and things looked bad. The fact of the matter is that today's HR20 is much, much better than the HR20 from 5 months ago.
Brott,
Unfortunately, every "new" HR20 (well at least all of the units I went through a month ago) comes with the original code on it. You have to be able to get the machine to work long enough to get it to take that update and reboot. Lord forbid you do something really stupid like plugging a network cable in to that port.
As for stability/reliability, etc. Take a look at the thread about American Idol (reports of the last 7 minutes being missed) last night. Now, maybe that's the guide data, maybe it's the code in the HR20, but it's all DirecTV to customers and with the #1 rated TV show it shouldn't happen. It shows me they're still not properly testing and thinking through issues with this box.
Brott,
Unfortunately, every "new" HR20 (well at least all of the units I went through a month ago) comes with the original code on it. You have to be able to get the machine to work long enough to get it to take that update and reboot. Lord forbid you do something really stupid like plugging a network cable in to that port.
As for stability/reliability, etc. Take a look at the thread about American Idol (reports of the last 7 minutes being missed) last night. Now, maybe that's the guide data, maybe it's the code in the HR20, but it's all DirecTV to customers and with the #1 rated TV show it shouldn't happen. It shows me they're still not properly testing and thinking through issues with this box.
For some reason I just can't get into that show but, you think with the #1 show D* would get it right.
I have to question someone giving "ubber" status to a simple function or act that can be completed by a 12 year old.
It kind of loses credibility or at least the source does, from my experience.
Everyone's mother tells them they're "exceptional", but it doesn't make it so.
Compliments & praise from "the best" in a field has so much more meaning.
VOS,
I agree with you for the most part, but that "fix" also brings about a fair amount of inconvenience. You lose your guide data (until it's refreshed which can take a couple of days) and you lose all your recorded programs, "season tickets", Favorite Channel setups, etc. Certainly not a lot of fun to have to redo that stuff.
veryoldschool
03-28-07, 10:05 AM
VOS,
I agree with you for the most part, but that "fix" also brings about a fair amount of inconvenience. You lose your guide data (until it's refreshed which can take a couple of days) and you lose all your recorded programs, "season tickets", Favorite Channel setups, etc. Certainly not a lot of fun to have to redo that stuff.
Ken, I agree with you as it being a PITA. I haven't done it more than once to any of my receivers. Yes, it is a drastic step to take. I also remember your "unique" go round with the network cable being attached. That "stumped" all of us here, though I do remember asking for you to remove all the cables but "x, z, z." All water under the bridge now.
Having to continually "reset everything", so no solution, except to point to having the receiver replaced. While I like to fix things, I got the DVR to entertain me & not become some "pet project", or erector set.
I don't know how much computer experience you have [doesn't everyone by now?], but the "everything" reset is very much like the jumper on the motherboard for clearing the BIOS. Sometimes you need to do it. With the HR-20, it also does a quick format of the drive.
I understand the frustration trying to deal with D* first hand. I sympathize with all that have to, & try to offer help. What I don't understand still is why someone wouldn't go through the steps to eliminate their problems, unless their true "agenda" is actually to be complaining and so really they don't want to "fix the problem" as this would remove the reason to complain.
Hardware/software is based in logic. X, Y, Z, interact such that Q happens. When Q is R, there is a reason. You can find it & correct it. The Human Condition is much more complex and tracing the "logic" is much harder as there are so many "variables", some of which don't make any logic until you get R to be Q as it should. Then in review you can "see the logic" [or defect].
I can sympathize with people having problems, but I can't if they won't [or refuse to] take the steps to resolve them.
I will step down off the soapbox now....
say-what
03-28-07, 10:36 AM
say what,
There's nothing wrong with posting that you're having no issues. As for the box working as advertised...that's not really true. It may handle the features that you use...but even D would admit it isn't doing all the things they said it would. At least not yet.
Well there are some features I have not used/tried - like networking and eSATA. But I've used/tried almost everything else - OTA, CID, CC, Dolby, Recording, Viewing, trick play, native on, etc.....in other words, what I'm saying is that it's worked as advertised based on what I've used/tried. I was probably too short in my original response as I was just amazed that someone would express the opinion that people shouldn't post positive experiences....:)
Yes, there are issues with recording the sports packages (Sunday Ticket, League Pass, Center Ice, Extra Innings) and I guess PPV. But I've still found that the unit is great and does what I've asked of it.....
I'm still working on improving my stability though... :grin:
Tiebmbr
03-28-07, 11:04 AM
Suffice to say, Scott, that NO piece of electronic equipment will always function perfectly in every situation. By and large, however, my HR20 has functioned extremely well with minimal hangups over the last month or so of ownership.
That said, HDTV is still an evolving lifeform at many levels (cases in point, portable HD media (HDDVD vs Blu-Ray), the advent of affordable 1080p screens), and we are all still beta-testers. Who knows what's next? It's a little like the early 80's when home video or home computers were still hitting their stride.
Frankly, I'm excited with every new step of progress in this field, and the HR20 is no exception.
Doug Brott
03-28-07, 11:23 AM
Brott,
Unfortunately, every "new" HR20 (well at least all of the units I went through a month ago) comes with the original code on it. You have to be able to get the machine to work long enough to get it to take that update and reboot. Lord forbid you do something really stupid like plugging a network cable in to that port.
You make a valid point, so hopefully this fact can be corrected. The good news is that most new installs will have a service technician involved. Any decent service technician should do a forced download before leaving the premises. As more 5-LNB dish installations are completed, self-installs will be on the rise making this problem more prevalent.
As for stability/reliability, etc. Take a look at the thread about American Idol (reports of the last 7 minutes being missed) last night. Now, maybe that's the guide data, maybe it's the code in the HR20, but it's all DirecTV to customers and with the #1 rated TV show it shouldn't happen. It shows me they're still not properly testing and thinking through issues with this box.
Some mistakes are bigger than others, and this was, IMHO, a big mistake. It's certainly not clear if this is DirecTV's fault or not, let alone the HR20.
My original point is that I believe the overall satisfaction of the HR20 would be higher if the HR20 were introduced today at exactly the same software development level that is currently in place. There are a lot of bad things that have happened that I feel taint the current general satisfaction level - some trust has been lost, if you will. I also think that this trust can be won back, but it will just take time.
I have to question someone giving "ubber" status to a simple function or act that can be completed by a 12 year old.
It kind of loses credibility or at least the source does, from my experience.
Everyone's mother tells them they're "exceptional", but it doesn't make it so.
Compliments & praise from "the best" in a field has so much more meaning.
I'm sorry I'm even asking this, but how is the disputedly-named "uber cure" accomplished?
Also...who can give me the link here on the boards to the trick list of shortcuts, etc...for the HR20. Mine's coming on Saturday, god help me.
veryoldschool
03-28-07, 01:19 PM
I'm sorry I'm even asking this, but how is the dissipatedly-named "uber cure" accomplished?
Also...who can give me the link here on the boards to the trick list of shortcuts, etc...for the HR20. Mine's coming on Saturday, god help me.
I never mind someone asking for help, as I like to try to give it.
The "tricks" can be found here: http://www.dbstalk.com/showthread.php?t=72648
If you are getting yours "new" you shouldn't be in need of any "cures".
If it is a "previously used" one then you might want to have it start with a "clean slate".
New: just get the new software downloaded. It should happen automatically within about 10 min of being connected to the dish [if your installer doesn't do it before they leave].
If it isn't "new": Get the software downloaded, then go into the setup menu and at the bottom is reset. Select this and the window will show three options on the right side. 1) recorder, 2) defaults, 3) everything.
Reset everything will do [duh] just that. The unit will return to the state it was when it first came out of the box, but keep the latest software.
On a very troublesome receiver: I would then use the front panel buttons and do a [second] reformat of the drive by: pressing the record & down arrow buttons [both at the same time] for 10 sec.
At this point the "box" has flushed out everything it can. If it has a problem it could be a hardware issue with the unit & needs replacement.
Ken, I agree with you as it being a PITA. I haven't done it more than once to any of my receivers. Yes, it is a drastic step to take. I also remember your "unique" go round with the network cable being attached. That "stumped" all of us here, though I do remember asking for you to remove all the cables but "x, z, z." All water under the bridge now.
Having to continually "reset everything", so no solution, except to point to having the receiver replaced. While I like to fix things, I got the DVR to entertain me & not become some "pet project", or erector set.
I don't know how much computer experience you have [doesn't everyone by now?], but the "everything" reset is very much like the jumper on the motherboard for clearing the BIOS. Sometimes you need to do it. With the HR-20, it also does a quick format of the drive.
I understand the frustration trying to deal with D* first hand. I sympathize with all that have to, & try to offer help. What I don't understand still is why someone wouldn't go through the steps to eliminate their problems, unless their true "agenda" is actually to be complaining and so really they don't want to "fix the problem" as this would remove the reason to complain.
Hardware/software is based in logic. X, Y, Z, interact such that Q happens. When Q is R, there is a reason. You can find it & correct it. The Human Condition is much more complex and tracing the "logic" is much harder as there are so many "variables", some of which don't make any logic until you get R to be Q as it should. Then in review you can "see the logic" [or defect].
I can sympathize with people having problems, but I can't if they won't [or refuse to] take the steps to resolve them.
I will step down off the soapbox now....
VOS,
I agree...although I do understand some having trepidation with taking some steps if not instructed to do so by D personnel.
I hope we both agree that a consumer purchasing this box should be able to take it home, plug in all the available cables (phone, network, satellite, ota, hdmi, etc) and have it work as advertised. That's not the case with this unit yet. D has done a miserable job of providing a truly consumer friendly box...and it appears have left a lot of the support (and testing) issues to unpaid volunteers (like yourself).
The original question was is this box stable. To me this means could I tell my mom (she's 80) to go buy one and expect her to be able to get it to work...I think the answer is probably not.
Sadly, I don't have confidence that many of the people that D sends out to do the installs can be depended on to get these units to work as advertised either.
I think D is trying in some regards...the rapid release of updates is evidence of that...but it's also evidence of the box being sold long before it was ready.
The screw up with last night's showing of American Idol is also indicative of some sort of a breakdown. Yes, there will always be problems...but that shouldn't happen with the most popular show in the country.
D has to try a whole lot harder than they are.
P.S. as for my issue I had tried without a network cable...but in my case once it had been originally booted and updated with the network connected..only a complete format after the cable was removed and then re-update fixed my issue. Hopefully, later updates (there have been 2 since then) solved that issue.
I never mind someone asking for help, as I like to try to give it.
The "tricks" can be found here: http://www.dbstalk.com/showthread.php?t=72648
If you are getting yours "new" you shouldn't be in need of any "cures".
If it is a "previously used" one then you might want to have it start with a "clean slate".
New: just get the new software downloaded. It should happen automatically within about 10 min of being connected to the dish [if your installer doesn't do it before they leave].
If it isn't "new": Get the software downloaded, then go into the setup menu and at the bottom is reset. Select this and the window will show three options on the right side. 1) recorder, 2) defaults, 3) everything.
Reset everything will do [duh] just that. The unit will return to the state it was when it first came out of the box, but keep the latest software.
On a very troublesome receiver: I would then use the front panel buttons and do a [second] reformat of the drive by: pressing the record & down arrow buttons [both at the same time] for 10 sec.
At this point the "box" has flushed out everything it can. If it has a problem it could be a hardware issue with the unit & needs replacement.
As an addition to this. While doing this "fix" operation I would ONLY have the following plugged in:
1. Satellite feeds
2. Power
3. Basic TV connection
Add (one at a time) the phone, network, OTA, higher-end TV connection like HDMI/Component etc. after you have it up and running with the latest software.
Do a RBR after each addition to make sure it comes back working properly.
veryoldschool
03-28-07, 03:06 PM
There is nothing in your post [part #1] I could disagree with, even if I wanted to.
Is this ready for "prime time"? That would really depend on who is using it.
I have two HR-20s & keep thinking my mother [83] could use it for her shows, then I realize that it isn't something for her to use. Not because it doesn't work, but because she's comfortable with the H20 & still needs me to "fix it" when some button has been pressed that she didn't know.
This doesn't mean that someone in their 20s working in Silicon Valley couldn't take one today off the shelf and have nothing but fun.
Where was it "listed" that things like a network connection were anything but "for future use"?
It's a DVR & not the central computer of a household.
It's been a rocky road to this point. D* & the installers haven't made it any easier. HDTV is still developing in every aspect from the cameras at the TV stations all the way to your brand new TV, and everything in between.
Prime Time? None of it is yet. IMO, & I've been doing this [for a living] 30-40+ years...
True "main stream" is more like five years away, would be my guess.
veryoldschool
03-28-07, 03:15 PM
As an addition to this. While doing this "fix" operation I would ONLY have the following plugged in:
1. Satellite feeds
2. Basic TV connection
3. power cord.....last
Add (one at a time) the phone, network, OTA, higher-end TV connection like HDMI/Component etc. after you have it up and running with the latest software.
Do a RBR after each addition to make sure it comes back working properly.
Some makes sense [to me], some could be side stepped.
1) network cable the very last thing as it really doesn't do much still [but cause problems]. We should all have something to listen to our music without the DVR. Photo slide shows too. This is all that it currently does anyway.
2) HD connection doesn't need to be "later". While HDMI has had issues, I've used it from the start. Component [HD] should always work.
3) phone line either works or not.
4) OTA cables is another doesn't matter. Setting up OTA should be done after the new software download.
5) I see no "need" for RBR unless it locks up.
Some makes sense [to me], some could be side stepped.
1) network cable the very last thing as it really doesn't do much still [but cause problems]. We should all have something to listen to our music without the DVR. Photo slide shows too. This is all that it currently does anyway.
2) HD connection doesn't need to be "later". While HDMI has had issues, I've used it from the start. Component [HD] should always work.
3) phone line either works or not.
4) OTA cables is another doesn't matter. Setting up OTA should be done after the new software download.
5) I see no "need" for RBR unless it locks up.
VOS,
Sure you can sidestep some of those steps...but if you're going to go through the whole thing it's best to take a few additional minutes and check everything.
1. There have been issues with HD connections...so add it later
2. There have been issues with network connections. You don't see it as being very valuable. My mother who would like to easily watch pictures of her grandson would have a different opinion and would consider being able to watch the Super Bowl far down the list :)
3. Phone...yes...but we're talking about the time for one more RBR...why scrimp after you have done so much...and as flaky as these boxes have been...
So, c'mon...if someone is going to go through all the trouble of resetting favorites, redoing their "Season Passes", etc. I'd suggest going for the whole show :)
VOS,
BTW, I know you'll find this sad...but I can tell you that the 20 year olds of the world aren't as computer adept as we may think. I had 400 of them in one location (this was a computer company btw). We put out an announcment for everyone to SHUT OFF their computers...almost 40% shut off their monitors (they really thought that was a shutdown).
They do know how to surf the web, find porno sites and play games quite well though :)
veryoldschool
03-28-07, 04:07 PM
Now I did say "Silicon Valley" 20 year olds....not "any" 20 year old.
Where is the network feature "listed" as anything but "for future use"? It is still in Beat testing...
As a systems tech, I have some "concept" of how the units works & why I have posted what I did. Yes, if there was a problem setting up the receiver, then I would make changes. You're an attorney, I'm a "child of Silicon Valley" that has worked on everything from Satellites down to the chips inside the receiver. I don't know everything, but do have a good "feeling" as to was is happening & where it is.
Your posting just makes it seem like you need to do way too much at each step. You simply don't need to do that much.
Didn't we want this to be ready for prime time? Plug it in, boot it up, & don't use more than has been certified to function. It just ain't that tough.
veryoldschool
03-28-07, 04:14 PM
I know you'll find this sad...but I can tell you that the 20 year olds of the world aren't as computer adept as we may think.
From what I've seen we shouldn't "limit" this to computers.
My last trip down to Silicon Valley, "the kids" couldn't keep their attention span longer than 10 min. The cell was "always" needing attention...
Some "concepts" simply take longer to learn or to understand.
Developing complex thoughts has never come in 10 min bites at a time. But this is another story, for another thread, at another time...
Now I did say "Silicon Valley" 20 year olds....not "any" 20 year old.
Where is the network feature "listed" as anything but "for future use"? It is still in Beat testing...
As a systems tech, I have some "concept" of how the units works & why I have posted what I did. Yes, if there was a problem setting up the receiver, then I would make changes. You're an attorney, I'm a "child of Silicon Valley" that has worked on everything from Satellites down to the chips inside the receiver. I don't know everything, but do have a good "feeling" as to was is happening & where it is.
Your posting just makes it seem like you need to do way too much at each step. You simply don't need to do that much.
Didn't we want this to be ready for prime time? Plug it in, boot it up, & don't use more than has been certified to function. It just ain't that tough.
VOS,
I am an attorney. I have also been a part of and run technical, qa, network and desktop support departments for some very large computer companies and my own company as well.
I don't think we need to get into a contest of who knows more or who has done more. Let's just say I feel I'm pretty well versed on most computer and network technology from both a hands on and executive viewpoint.
I've also been playing with satellite dishes and home signal distribution since the days of my backyard BUD.
I'm also unfortunately all-too-well versed on what over aggressive marketing and sales people can do when they're allowed to control release dates.
----------
While these 20 year olds weren't living in Silicon Valley they were working for a company that did nothing but sell/support/service desktop computer software. It was just surprising to me how little folks know about the actual workings...it's good in a way. People shouldn't have to know how to setup a network in order to read email.
------------
Now as for my posting adding steps. Yes, it does...but when you consider the time involved in doing so it's minimal compared to the total process and would be the "proper" way to go through the whole procedure. Anyone that has gone as far as to do a hard reset and reformat probably can do the few extra steps to hopefully count out any other issues. The box isn't ready for prime time...that's why the steps.
What are we talking about 3 extra reboots at most...and most likely 2?
If you don't want to recommend it that's fine. I would for anyone dealing with a box as flaky as this.
veryoldschool
03-28-07, 05:39 PM
You have every right to think or feel what you think is best. You sure seem to have some background.
I use my experience also with decades of "hands on" working with RF, microwaves, and computer systems, in development engineering & systems service.
While rebooting a computer is needed to initialize a computer, the amount of RBRs you think this box needs simply doesn't make any sense to me for how I know it works & what it needs to do.
If you feel more comfortable "gold plating it" then please do, but the truth is the "average" user doesn't need to go to such a great existent to have a good working DVR.
I've worked with some real pigs that haven't needed your approach to work damn near flawlessly. "Damn near" because they weren't on a UPS and the power was glitched after two weeks which caused a problem.
I still need to have reasons for my acts, so I know the logic or mechanism "why" to do something. This has helped my for some time, along with disproving things that aren't needed or true.
Again this comes from being "down in the trenches" which gives me "hands on learning" which also means hard to dissuade.
As they say "YMMV". :)
DawgLink
03-30-07, 10:17 PM
I have had the HR20 since November and have had no major problems.
Most small ones are fixed by the next update.
Agrajag
03-30-07, 11:37 PM
Scott,
I was as concerned as you are. I held onto my Zenith SAT520 HD receiver (non-DVR) for a LONG time. DirecTV then offered to GIVE me an HR10-250 (the TiVo unit) and I took it only with them agreeing they'd swap it for free when I decided I wanted an HR20. Much to my surprise they agreed.
I watched this thread for a while and then got extremely sick of my HR10-250. Among other things, I have VoIP phones and the TiVo didn't work with it no matter what I tried. After 200 days of not being able to call in, it just seemed to get worse and worse with nagging me about it.
I finally called in and said, "Send me the HR20." They showed up and thankfully I got a great guy from the contracting installers. He let me take the box entirely and install the receive while he worked on replacing my 3-LNB dish with the 5-LNB dish.
I expected a slew of major problems. What I got was a very nice surprise. The unit is far better than I expected. It has had some oddities here and there. I had one program just never get recorded and I still don't know why but haven't had that since so I'll assume user error for now. I've had pink graphic glitches here and there. I've had one or two other minor issues and meanwhile I've had two solid software updates in the two weeks I've had it and both have made the unit even better.
If the R15's got this kind of attention (and I hope they benefit from all this) I think DirecTV would overwhelmingly be viewed as the DVR leaders out theres.
There are still some features I really want to see happen and one that I simply am astounded that's not resolved (can't watch a recorded show if the signal is out). However, I think the future looks very bright for this box if it continues to get the attention it's getting and DirecTV stays committed to making this software as bulletproof and feature-rich as feasible.
mhayes70
04-04-07, 12:16 PM
Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled. Also how is the Local HD's do they pixelate much. I know E* locals in St. Louis Pixelates a lot which is why I am considering switching back to D*.
I have an HR20 for about 6 months now and I live in the St. Louis are and get there HD locals. I have had some minor problems and had to do some resets when I first got the box. The two major issue's I have had lately was the caller id not working but now that is fixed and sometimes when I change the channel I get a black screen. I just switch to a diffent channel and back and then it will come in. Directv is aware of this problem and is working on it. Other than that I love it! I use it everyday and it was not missed any recordings.
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