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Score023
04-09-07, 08:26 AM
Does anyone know how to get through to customer reyention? I called the old number (800-824-9081) and all that got me was regular customer service. They asked for PIN.

Also what are some of the latest deals some of you have got for HD hook up?

Thanks in advance.
KidRock9999
04-09-07, 08:29 AM
just call 1800directv and ask for rentention department
cavihitts
04-09-07, 10:31 AM
They started requiring pins for this exact reason.
dragonbait
04-09-07, 10:38 AM
Does anyone know how to get through to customer reyention? I called the old number (800-824-9081) and all that got me was regular customer service. They asked for PIN.

Also what are some of the latest deals some of you have got for HD hook up?

Thanks in advance.The second you say you want cancel to any regular CSR you will likely hear them reply, "please hold while I transfer you to someone that can assist you." No special numbers or PINS needed. :D
Taco Lover
04-09-07, 11:24 AM
The second you say you want cancel to any regular CSR you will likely hear them reply, "please hold while I transfer you to someone that can assist you." No special numbers or PINS needed. :D
Right. Just call the regular number and at the voice prompt say "cancel service". You'll get retention every time.
cnmsales
04-09-07, 11:45 AM
Yep just threaten to cancel. Also as far as latest deals on HD hook up i got my dish and hr20 receiver and install completely free when I called and told them I was thinking of switching to E*. FYI i was really about to do this. Dont recommend just lying. Any way, thats the deal I got.
outbackpaul
04-09-07, 09:06 PM
Yep just threaten to cancel. Also as far as latest deals on HD hook up i got my dish and hr20 receiver and install completely free when I called and told them I was thinking of switching to E*. FYI i was really about to do this. Dont recommend just lying. Any way, thats the deal I got.

Was that with another 2 year agreement?
cnmsales
04-09-07, 09:18 PM
Yes it was a 2 yr agreement.
TigersFanJJ
04-09-07, 10:01 PM
Was that with another 2 year agreement?

They won't give you a 5-lnb dish and HD-DVR unless you re-up your commitment.

It is rare to get the HD-DVR for free, even with a new commitment.