Questions about new installation and work order

[saiyan]

Hi all.

Last week I called a local Dish Network retailer and ordered the followings:
-Two HD-DVRs for two HDTVs
-America's Top 250
-Local Channels
-Chinese Select Pack

Before I hung up the phone, I confirmed *again* with the sales person that my installation will include two HD-DVRs. He even asked me if both TVs are HD.

Today, a installer show up with the followings on his work order:
-Two-room installation with *ONE* ViP622 HD-DVR. :mad:
-One dish installation (possibly Dish 1000).
-No international programming (which may explain why only a single dish installation included on his work order). :mad:

He said the work order indicates that I ordered a two-room installation for HDTV and ViP622 supports two TVs. After I told him that I explicitly ordered *two* HD-DVRs, he had to call his office to make sure that I am *allowed*(:confused: ) to have two HD-DVRs installed in my household. Also he does not have explanation why my Chinese Select pack was not on his work order.

I know it's not the installer's fault that the work order contains incorrect items. But this makes me wonder if most Dish Network customers have experienced this type of errors.

Nevertheless. He agreed to update the work order and either he or another installer will come back tomorrow.

The followings are the updated work order he corrected by hand:
-*Two* ViP622 HD-DVRs
-One Dish 1000.2 :confused:
-One Dish 500

I asked him about Super Dish which he said I don't need because the combination of Dish 1000.2 and Dish 500 will allow me to receive signals from *all* satellites for regular, HD and internation programmings.

Does anyone know if that is true?

Based on my online research and readings in this forum, I thought I will need a Dish 1000+ and a Super Dish.

Is Dish 1000+ and Dish 1000.2 the same thing?
Is Super Dish required only if no Dish 1000 is installed?

Also the house I live in has a 10+ years old coax cable sticking through the wooden floor in the living room. I believe this cable was used for cable TV by the previous home owner. The installer indicates that he wants to re-use that cable in the living room.

Should I ask him to replace that cable with a brand new RG6?
I don't want to run into any video issues such as stuttering or momentary blackout.

As for the other room, there is no unused cable available so the installer wants to drill a hole through the wall to the outside.

Should I ask him to drill a hole through the wooden floor instead?
Do Dish Network installers even bother to drill holes through floor?

My cable provider (formerly Media One and now Time Warner) had no problem drilling a hole through the wooden floor when installing a cable for my Internet service 7 years ago. I have an impression that the Dish Network installers do not want to drill holes through the floor.

My concern about drilling a hole through a wall is that there may be leakage from rain or other insulation problems in the future.

If you guys have answers or opinions for my questions and concerns, please let me know.

Thanks.
-CG

[Hall]

The Dish 1000.2 can see, I believe, (4) satellites. It's also used for HD-locals that are on a newer satellite. It probably sees 110, 118.x, 119, and 129'. That will get you all of your regular programming, HD, and locals. The Dish 500 will be pointed at either 61.5 or 148 and will receive the Chinese programming.

If you don't want him to re-use a cable that's already there, remove it before they return. As far as leakage or insulation damage, that generally isn't a problem.

[585960]

I am pretty sure the great wall package (sorry for taking an assumption) is on the 118. You'll wan't the 1000+ Dish, sees 4 sats. 1000.2 sees 110, 119, 129, with an input for a 4th sat. Why have 2 dishes on your roof when you can have 1?

[saiyan]

Well. I finally got the whole mess sorted out.

It turned out that Dish Network only provides one HD DVR for free per household in its promotion. So if I want to watch HD programming on more than one HDTVs,
the second receiver provided at no charge will be a regular HD receiver with no DVR capability. (I was told I will have the option to upgarde the HD receiver to HD DVR after three months). For some reason, the sales person did not know that the second TV output on Vip622 is only in SD. He probably thought both video outputs on Vip622 support HD and that is why my original work order ended up as a 2-room install with a single HD DVR.

So I have one Vip622 installed in the living room and one Vip211 in the bedroom.
A single dish capable of receiving signals from 110, 118, 119 and 129 was installed. The installer said the dish he installed is not Dish 1000+ nor is it better than Dish 1000+ but it allows me to view all the programmings I orddered. He wouldn't say the exact dish model he installed. I wonder why.

Few hours after the installer left I noticed two issues.

1) Vip211 HD receiver is running very hot. I posted a message in the Vip211 forum so hopefully I will get some information there.

2) Whenever I unplug the power from Vip211 receiver in the bedroom, the Vip622 HD DVR in the living room will immediately lose all satellite signal and a blue colored dialog will be displayed indicating signals have been lost and the receiver is attempting to reacquire signals. And as soon as I plug in the power to Vip211 in the bedroom, Vip622 in the living room will immediatly be able to display video from any channels even if Vip211 in the bedroom is still searching for satellite signals.

Does anyone know why this happens?

There are two RG6 cables connected to the satellite dish and I assume one cable goes to the Vip622 and the other one goes to Vip211. So I don't see how powering off one receiver will affect signals send to the other receiver.

Any information on this mystery would be appreciated.

Thanks.
-CG

[nismo]

There are two RG6 cables connected to the satellite dish and I assume one cable goes to the Vip622 and the other one goes to Vip211. So I don't see how powering off one receiver will affect signals send to the other receiver.

Any information on this mystery would be appreciated.

Thanks.
-CG

4 Orbitals will likely call for a DP 44 Switch, which is usually installed with a power inserter, and in your case, via the 211 receiver. My 44 switch has a dedicated power plug. Regardless which receiver is unplugged, the switch will always be powered.

Check the Sat line from your 211 to confirm. It should have 2 coax connectors and a connection to a power brick.

[585960]

I don't know of any Dish Network supplied dish that hits the 118 besides the
1000+, so I too would like to know what dish was used, Have any pics?

[Jim5506]

Dish 500+ does 110, 119 and 118.

[harsh]

The Dish 1000.2 can see, I believe, (4) satellites. It's also used for HD-locals that are on a newer satellite. It probably sees 110, 118.x, 119, and 129'.The Dish 1000.2 can see 110W, 119W and 129W plus it has an input for a fourth location. You're thinking of the Dish 1000+.

[harsh]

4 Orbitals will likely call for a DP 44 Switch, which is usually installed with a power inserter, and in your case, via the 211 receiver.The Dish 1000.2 has a built-in DPP42 switch.

[dartonviper]

The Dish 1000.2 can see 110W, 119W and 129W plus it has an input for a fourth location. You're thinking of the Dish 1000+.

If he has to hit the 118.7 the 1000 plus is the only 1 dish solution out there.
110, 118.7, 119, and the 129. They don't have a single dish for the FSS sat's to use as a wing.

[putabengali]

2) Whenever I unplug the power from Vip211 receiver in the bedroom, the Vip622 HD DVR in the living room will immediately lose all satellite signal and a blue colored dialog will be displayed indicating signals have been lost and the receiver is attempting to reacquire signals. And as soon as I plug in the power to Vip211 in the bedroom, Vip622 in the living room will immediatly be able to display video from any channels even if Vip211 in the bedroom is still searching for satellite signals.

Does anyone know why this happens?


wouldnt be the power inserter because you'd have to unplug the inserter itself for it to cut off power to dpp44 switch. Every now and again an installer will hook up a powered switch without a power inserter. This can only work when enough receivers are connected to the switch to power it. If this is the case, unplugging the 211 could cause signal loss... If this is the case you also definitely need someone back out there....

retailers work is always spotty, you never know what you're going to get... and sadly it's not surprising that a sales rep knows nothing about the HD receivers. In fact when you call dish directly to upgrade to HD you are automatically routed to their highest level tech support because this is such a common problem

[BobaBird]

The Dish 1000.2 has a built-in DPP42 switch.Make that a "DPP43."

[saiyan]

I don't know of any Dish Network supplied dish that hits the 118 besides the
1000+, so I too would like to know what dish was used, Have any pics?

Here is a picture I have taken. I could not get the whole dish into the picture unless I can climb onto the roof of my next door neighboor. I also called the retailer what dish was installed and they said it should be a Dish 500 plus.

[saiyan]

4 Orbitals will likely call for a DP 44 Switch, which is usually installed with a power inserter, and in your case, via the 211 receiver. My 44 switch has a dedicated power plug. Regardless which receiver is unplugged, the switch will always be powered.

Check the Sat line from your 211 to confirm. It should have 2 coax connectors and a connection to a power brick.

I checked the copy of the work order I have and there is a "Switch 44" which I assume is a "DP 44" switch you mentioned.

Also there was only one coax cable installed in the bedroom and it is connected to Vip211. So I guess my Vip211 is in fact powering the DP 44 swich according to your explanation.

Does this also explain why my Vip211 is running very hot?

(By "very hot" I means as hot as a cup of hot coffee. I can lay my fingers on the metal chasis for no more than 10 seconds before I have to let go. I contacted both the retailer and Dish Network's tech support about this issue and they both claim it is normal for Vip211 to run "very warm". They would not use the word "hot" but whenever I mention the word "hot", they kept telling me it is normal to be "warm". They also both said as long as the unit is functionning properly and has no problem ouput video and sound, the unit is working fine).

As I mentioned preivously I posted a message in Vip211 forum about the temperature of my Vip211 unit but so far I did not get any response. Perhaps everyone who read my message was wondering what I was talking about there.

Should I contact the retailer about the DP 44 switch and ask them to install a separte power unit?
Will that reduce the operating temperature of my Vip211 receiver?

Thanks.
-CG

[BobaBird]

Your picture shows a Plus dish with 4 lines coming from the LNBs, so that is what we call a Dish 1000+.

The DPP44 (there is no "DP 44") comes with a power inserter which is normally placed behind one of the receivers. No separate coax is needed, it is installed in-line on the receiver #1 output of the switch.
Receiver-----P.I.----DPP44----LNBs

[saiyan]

Your picture shows a Plus dish with 4 lines coming from the LNBs, so that is what we call a Dish 1000+.

The DPP44 (there is no "DP 44") comes with a power inserter which is normally placed behind one of the receivers. No separate coax is needed, it is installed in-line on the receiver #1 output of the switch.
Receiver-----P.I.----DPP44----LNBs

Okay. So I have got a Dish 1000+. I'm not sure why the installer said it was not a Dish 1000+ and when I contacted the retailer they said it should be a Dish 500+.

As for the power inserter, I don't see any such device connected to the coax cables in both living room and the bedroom.

Also I just called Dish Network tech support again and mentioned to them about DPP44 switch and the missing power inserter. They said if a DPP44 switch was installed a power inserter is required and suggest me to contact the retailer/installer about the issue.

I also found a PDF installation guide for the DPP44 switch on Internet and it seems that a power inserter should be included.

As for Vip211 temperature issue, Dish Network support said they don't have information on the operating temperature of the unit. They said if the unit is actually overheating it will display a message on the TV. Is that true?

I will contact the retailer the first thing tomorrow morning.

Thanks.
-CG

[BobaBird]

The 500+ and 1000+ are the same Plus dish. The difference is the add-on LNB for 129°.

[tasp]

For what it's worth, I only recall seeing one correct DISH work order this year.

And considering I was told by a 'hub' manager, that any work order crossing his desk that called for a '44' switch would not get one in any regard, I guess it doesn't really matter if the DISH customer service rep fills them out correctly or not . . .


:nono2:

[585960]

For what it's worth, I only recall seeing one correct DISH work order this year.

And considering I was told by a 'hub' manager, that any work order crossing his desk that called for a '44' switch would not get one in any regard, I guess it doesn't really matter if the DISH customer service rep fills them out correctly or not . . .


:nono2:

wow, your 'hub' manager, not good. Is the manager like that because the techs, take advantage? Or because they're trying to squeeze every ounce of sweat? Our gm is pretty brutal, miserwise. I can usually get what I need, because I have a prooven track record, avg. 94% completion rate. I get paid to do installs, so, give me what I need to do them.