Clark143
05-08-07, 06:57 AM
Greetings,
I bought a Samsung SIR-S4120R Directv TiVo unit a couple of years ago. I had roommates (D* account was in roommates name) at the time and when I moved out I didn't have D* anymore for about a year. (unit was not active for a year)
I got D* about 5 months ago and just recently decided to add this receiver to my set up. I called and D* told me since the unit wasn't in my name, I would have to get another access card, which they sent to me for $20.
This Samsung is on my account as a Lease. I activated the new receiver and it worked for about 3 hours.
Then a green screen came on and told me a "Critical Error" had occured. It instructed me to leave the receiver on, connected to a phone line for 3 hours for it to repair itself.
I don't have a telephone line at my new house, so this weekend I took it to my in-laws (which have Directv) and hooked it up with the telephone line for 3 plus hours to correct the issue (hopefully).
No such luck. I did see the receiver reboot once, but the same error came up. I don't even know if it made an outbound call. I don't see a reboot or reset button on the Samsung unit and can't get to a menu screen to make an outbound call.
Any ideas? Would this unit be covered by my protection plan? What would they send as a replacement? I really want to get another HR-20 (which will prompt me to go buy another HDTV) for my bedroom. The local BestBuy's have them (HR20) in stock (I'm just waiting for one of those 12% off coupons to show up at my house). I am wondering however, since the account shows a "lease" on the Samsung unit if I am under a contract for this Samsung that doesn't work and would D* let me buy the HR-20 (new contract) and eliminate the Samsung if it's under contract.
Thanks for any suggestions or ideas.
I bought a Samsung SIR-S4120R Directv TiVo unit a couple of years ago. I had roommates (D* account was in roommates name) at the time and when I moved out I didn't have D* anymore for about a year. (unit was not active for a year)
I got D* about 5 months ago and just recently decided to add this receiver to my set up. I called and D* told me since the unit wasn't in my name, I would have to get another access card, which they sent to me for $20.
This Samsung is on my account as a Lease. I activated the new receiver and it worked for about 3 hours.
Then a green screen came on and told me a "Critical Error" had occured. It instructed me to leave the receiver on, connected to a phone line for 3 hours for it to repair itself.
I don't have a telephone line at my new house, so this weekend I took it to my in-laws (which have Directv) and hooked it up with the telephone line for 3 plus hours to correct the issue (hopefully).
No such luck. I did see the receiver reboot once, but the same error came up. I don't even know if it made an outbound call. I don't see a reboot or reset button on the Samsung unit and can't get to a menu screen to make an outbound call.
Any ideas? Would this unit be covered by my protection plan? What would they send as a replacement? I really want to get another HR-20 (which will prompt me to go buy another HDTV) for my bedroom. The local BestBuy's have them (HR20) in stock (I'm just waiting for one of those 12% off coupons to show up at my house). I am wondering however, since the account shows a "lease" on the Samsung unit if I am under a contract for this Samsung that doesn't work and would D* let me buy the HR-20 (new contract) and eliminate the Samsung if it's under contract.
Thanks for any suggestions or ideas.