0x15c A Step Backwards

[aramus8]

With 0x15c I have lost the ability to use my television's 4x3 expanded mode through the HDMI port on 480i content. It still works on the component input. This had previously been an issue, but started working after 0x145 downloaded. Also with 0x15c, the channel banner stays up way too long when you change channels which was not the case with 0x145. I can't believe this release went national. At least for my situation, its like they didn't really upgrade anything, but took parts of previous releases that didn't work and put em back on there.

[wilbur_the_goose]

The channel banner display time is an option you can set.

[kgearhardt]

Well 0x15c appears to be the biggest disaster I've seen with my HR20. It downloaded itself this morning at 2:46 MDT. All of my recorded programs are gone. All of my scheduled recordings are wiped out. So I'm not sure what this release was supposed to accomplish but it's wiped out our system!

[toddrohner]

Ox15c downloaded here at 4:47 AM (Eastern). All recordings, links, and settings have been wiped. Very frustrated.

I called D* and they offered apologies and $5 off bill for three months. While I appreciate that the CSR can't do much for me, it is still very frustrating to lose all my recordings. That's what I get for putting off watching Planet Earth. :mad: :mad:

[hasan]

Well 0x15c appears to be the biggest disaster I've seen with my HR20. It downloaded itself this morning at 2:46 MDT. All of my recorded programs are gone. All of my scheduled recordings are wiped out. So I'm not sure what this release was supposed to accomplish but it's wiped out our system!

All my recordings and SLs are intact, including a recording that was done at 3:00 a.m.

You might try:

Menu > Help & Settings > Setup > Reset > Reset Recorder

and see if things come back. It can't hurt anything and is just a "softer" red button reset.

[toddrohner]

You might try:

Menu > Help & Settings > Setup > Reset > Reset Recorder

and see if things come back. It can't hurt anything and is just a "softer" red button reset.

In my case, I have already tried two resets to no avail.

[hasan]

In my case, I have already tried two resets to no avail.

Were they soft resets or red button resets?

The next thing I would try (since you have nothing to lose):

Unplug the HR20 for about 5 mins, then plug back in. (completely take off of power, and then plug back in). At this point, you're kinda stuck, so it's worth a try.

[braven]

I just got off the phone with my wife and our recordings are still there.

[Guitar Hero]

Wow, lost recordings. That certainly sucks. I have all my recordings intact, and all my scheduled shows intact also.

I noticed my HR20 responds quicker to my remote inputs. Cool.

What else is different?

[UTVLamented]

I just got off the phone with my wife and our recordings are still there.

+1. Whew!

[toddrohner]

Were they soft resets or red button resets?

The next thing I would try (since you have nothing to lose):

Unplug the HR20 for about 5 mins, then plug back in. (completely take off of power, and then plug back in). At this point, you're kinda stuck, so it's worth a try.

Thanks for the suggestions, unfortunately I have already been there done that. First attempt was a red button reset. The second reset was a power cycle. At this point I have accepted that the recordings are gone.

[funhouse69]

I noticed that my system rebooted when I got home this morning so I checked the "Info" to see what was up as the system has rebooted itself in the past for no apparent reason. This is when I noticed that I also got ox15c at 4:47am. I quickly logged on here to see what the scoop was.

I almost had a heart attack when I saw this thread saying that some people lost recordings / SL's :eek2: I've got an external 750Gb drive with a ton of content. After frantically going back and checking I'm happy to report that my recordings and SL's are in tact. I haven't noticed a whole lot of chances but will mess with it more later.

[hasan]

Thanks for the suggestions, unfortunately I have already been there done that. First attempt was a red button reset. The second reset was a power cycle. At this point I have accepted that the recordings are gone.

One more thing to try:

Do a forced re-download of the software. Again, nothing to lose:

Menu > Help & Settings > Setup > Reset > Reset Recorder

When the unit resets, you will see the front circle of Blue LEDs flash and the TV screen will flash blue.

IMMEDIATELY hit 02468 on your remote (while pointing at the HR20). Do NOT hit enter. Hit the keys deliberately, not too fast, but not too slow either.

Your unit will proceed to download the national release again. I've never lost my recordings or SLs in any of my downloads and I've done a TON of them, including every CE and National Release.

This will take about 20 minutes to complete, don't mess with the HR20 until it finishes (normal video and audio will return)

[Milominderbinder2]

Caller ID works again!

30 Second Slip is still not 30 Second Slip (Iit is 34 Second Slip, no one knows why.) But in the first few tests Slip is not going backwords like 0x148 and 0x15a!

It is not doing the gray out the first few seconds of recordings.

Did I mention...

Caller ID is working again!

- Craig

[veryoldschool]

Some users that went back to a national release after a CE, have experienced the same loss of recordings. I don't understand why moving forward would have caused it, but it shouldn't be "wide spread".
OTA VHF-low should be working now for those that need it.

[toddrohner]

Do a forced re-download of the software.


Thank you again for the suggestions. When I was on the phone with D*, they had me complete this step. This also, unfortunately, did not help.

FWIW, I was not on any CE release. Just national release.

[veryoldschool]

Caller ID works again!

Did I mention...

Caller ID is working again!

- Craig
Not to burst your bubble, but tell us that it is still working in three days. :)

[hasan]

Thank you again for the suggestions. When I was on the phone with D*, they had me complete this step. This also, unfortunately, did not help.

FWIW, I was not on any CE release. Just national release.

I hope they didn't have you do a full format while on the phone...that will completely delete all your recordings and reformat the hard drive. I wonder if this got done.

Sorry, at this point, I'm out of ideas. Very surprising, as I have not seen this happen very often (to others), and it has never happened to me.

[Milominderbinder2]

Do to burst your bubble, but tell us that it is still working in three days. :)
Mr. Bubble Burster,

You are a little late for that. :)

After 0x148, Caller ID did not work from the moment it downloaded. I soft reset and still nothing.

The difference I am noting is that immediately after the download this time Caller ID works. In the words of Bill Murray in Groundhog Day, "Different is good."

I will not do formal testing for a couple days.

- Craig

[toddrohner]

I hope they didn't have you do a full format while on the phone...that will completely delete all your recordings and reformat the hard drive. I wonder if this got done.

Sorry, at this point, I'm out of ideas. Very surprising, as I have not seen this happen very often (to others), and it has never happened to me.

No, they did not have me do a reformat. I would have refused. Their steps to try to resolve were (1) red button reset and (2) force a download of the software.

Fortunately I record most programs on my HD tivo as well. Without this, I would be much more upset. My main loss is the entire series of Planet Earth. I will just have to wait for it to re-air. :(

[neilman]

Checked with my wife, and all settings and recordings are intact with no problem.

[Steve Robertson]

That sucks about the recordings I didn't check mine this AM I will at lunch though. I like you have not watched all the plabnet earths yet saving them for a rainy day

[Michael D'Angelo]

I had 0x15a and I am not sure if my recording of THE SHIELD from last night deleted with the update this morning or if for some reason it canceled to record it because of a problem with 0x15a. I have not had this problem since December.

[Earl Bonovich]

There is now a 015C discussion thread so we can move this there...

Actually... I would rather it stay there... then flood the discussion/issue thread for a distinct issue.

I would like the poster that had the issue to post it, but continue the bulk of the convesation here on it.

With a link to this thread.

[Fish Man]

Whew!!

All my recordings and settings are still intact. :)

My wife really reamed me out good for my first HR20 (purchased a little over a month ago) being defective. "Why can't you just leave things that are working alone and watch TV. I don't give a damn about HD!"

If I'd called her to ask her to check this, she'd have had a stroke!

So, I went home myself to try to check it on the stealth. All is well, but I let slip to the wife what I was doing. "Cancel DirecTV, damnit!! Watching TV shouldn't be this much trouble! Cancel DirecTV and give me an old-fashoned TV with an antenna!"

The WAF of the HR20, even when it works correctly, is about zero. :(

[bonscott87]

The WAF of the HR20, even when it works correctly, is about zero. :(

LOL. Sorry about that. WAF of the HR20 in my household is near 100. She can't stand to watch things in SD anymore. If we watch a hockey game that isn't in HD she asked me why we're watching in SD and not HD.
She'd kill me if CSI wasn't in HD.

Heck, she's making me put up a 90 cm FTA satellite system so she can watch some FTA stuff. Ouch, twist my arm.

Gotta love her. :D

[veryoldschool]

LOL. Heck, she's making me put up a 90 cm FTA satellite system so she can watch some FTA stuff. Ouch, twist my arm.

Gotta love her. :D
Sounds like a "keeper". :lol:

[Stuart Sweet]

My wife's also been super supportive of the process and in the latest informal survey she gave it an B+.

[Steve]

Mr. Bubble Burster,

You are a little late for that. :)

After 0x148, Caller ID did not work from the moment it downloaded. I soft reset and still nothing.

The difference I am noting is that immediately after the download this time Caller ID works. In the words of Bill Murray in Groundhog Day, "Different is good."

I will not do formal testing for a couple days.LOL! I agree with Craig, they definitely changed something with the CID s/w in 015C, because for the first time since I've owned my HR20s, CID is NO LONGER working after a reboot !!! Prior to this release, it would always work for at least 24-72 hours. Despite a reboot last night after the download, and again this morning, there's no sign of CID at all. I guess the good news is they are trying to do something, but in my case, they broke something that was at least partially functional. As my Italian grandmother used to say, "Oy Vay!" :lol: /s

[Doug Brott]

LOL! I agree with Craig, they definitely changed something with the CID s/w in 015C, because for the first time since I've owned my HR20s, CID is NO LONGER working after a reboot !!! Prior to this release, it would always work for at least 24-72 hours. Despite a reboot last night after the download, and again this morning, there's no sign of CID at all. I guess the good news is they are trying to do something, but in my case, they broke something that was at least partially functional. As my Italian grandmother used to say, "Oy Vay!" :lol: /s

Power down, wait 5 minutes to discharge that funky capacitor and then plug back in .. should work after that - maybe :lol:.

[Steve]

Power down, wait 5 minutes to discharge that funky capacitor and then plug back in .. should work after that - maybe :lol:.Great minds think alike. I did an RBR and it's now working again. First time I've ever had to do that. Prior to this release, a "restart" from the set-up menu always restored CID (temporarily), so they apparently have changed something in the s/w, per Craig's observation.

I dislike RBR's because they have the potential to interrupt a disk write and create other problems. /s

[veryoldschool]

Great minds think alike. I did an RBR and it's now working again. First time I've ever had to do that. Prior to this release, a "restart" from the set-up menu always restored CID (temporarily), so they apparently have changed something in the s/w, per Craig's observation.

I dislike RBR's because they have the potential to interrupt a disk write and create other problems. /s
Step two [or is it three] is to pull the power cord for 5 min, which will have the components "de-voltage".

[judson_west]

I can't image the fury that I would encounter from the wife if all of our programming and schedules were lost due to a software upgrade. I was getting ready to pull the trigger on the HR20 to replace our HR10 but because of this I have put the gun back in its box and put the box in a locker at the train station.

[bonscott87]

I can't image the fury that I would encounter from the wife if all of our programming and schedules were lost due to a software upgrade. I was getting ready to pull the trigger on the HR20 to replace our HR10 but because of this I have put the gun back in its box and put the box in a locker at the train station.

Why replace the HR10? Keep it so you have a backup DVR (always a good idea even if all you have is Tivo's) as well as 4 tuners to record on.

I've always had a 2nd Tivo recording backups of the most critical shows, I still do the same. After my first Tivo crashed and I lost half a season of Buffy I always have backup recordings going. My wife was NOT happy when we lost all those Buffy episodes.

This isn't any excuse for lost recordings, far from it. I'm just suggesting that when you have a hard drive based system you may want to have a backup. HR10 and HR20 isn't an either/or situation, you can have both. :)

[judson_west]

I already have 4 SD TiVo's. So the monthly DVR fee is up to $20. But, on the other hand, keeping the HR10 as a backup is probably worth $5/month for a positive WAF (wife acceptance factor).

It is a leased HR20, will D* want it back?

[Earl Bonovich]

I already have 4 SD TiVo's. So the monthly DVR fee is up to $20. But, on the other hand, keeping the HR10 as a backup is probably worth $5/month for a positive WAF (wife acceptance factor).

It is a leased HR20, will D* want it back?

Your DVR fee should only be $5.99

You may have mirroring fees for the other three 3 receivers...
But that would be the case if they where non-dvr's as well.

If it is a leased unit, and you are deactivating it... yes... they will want it back.

[aramus8]

The channel banner display time is an option you can set.

Where are the settings to change the timing?

[Steve]

Where are the settings to change the timing?Under "Setup, Display". /s

[aramus8]

Under "Setup, Display". /s

Thanks!! It was set to 4 seconds but the banner was staying on the screen for over 30 seconds. I changed the settings a couple of times and now it seems to be working.

[judson_west]

Your DVR fee should only be $5.99

You may have mirroring fees for the other three 3 receivers...
But that would be the case if they where non-dvr's as well.

If it is a leased unit, and you are deactivating it... yes... they will want it back.
Since all I have are DVR's, I think of the 4.99 fee as a DVR fee.

Now back to your regularily scheduled thread.

[bonscott87]

Well, the WAF is a bit lower today. Had a corrupted recording, Wings game from last night. :(

[dj76116]

Not sure how to do a new thread or if this is in the right area, but... Maybe we need another poll.
One like the ones you see at the top of threads where you click and see the graphed results.

1. How many got their HR20 through DTV?
2. How many bought theirs at Best Buy, Circuit City or other retail?
3. Install it yourself?
4. Had it professionally installed?

Or something similar. I think the problems are too wide a range to blame just the softare.

I'm thinking then we can look at it and see if there's a pattern to all the errors. Lots of people loosing recordings (I didn't) No changes.

Just a thought to put things in some sort of perspective.

[quarrymen1]

all my recordings and future ones are still there cid seems to be working but im not holding my breath on the cid well see.so far so good...[oh i know ill never lose affection for people and things that went before]

[shendley]

I'm one of those who lost about half of my recordings when I rolled back from the next to last CE to the previous NR Ox145. Got nervous when I started reading about the lost recordings this morning, but fortunately everything is intact for me.

[RobertE]

Not sure how to do a new thread or if this is in the right area, but... Maybe we need another poll.

1. How many got their HR20 through DTV?
2. How many bought theirs at Best Buy, Circuit City or other retail?
3. Install it yourself?
4. Had it professionally installed?



1. #'s 2 & 3 through D*
2. #1 from Best Buy.
3. Yes
4. Yes

Very happy with all three. :)

[Steve]

1. 4 HR20-700's
2. 0
3. I did the receivers
4. Dish installed professionally

[say-what]

Not sure how to do a new thread or if this is in the right area, but... Maybe we need another poll.

1. How many got their HR20 through DTV?
2. How many bought theirs at Best Buy, Circuit City or other retail?
3. Install it yourself?
4. Had it professionally installed?

Bought my 1st HR20 @ BestBuy, 2nd via D*

Setup the 1st and 2nd myselk (but the 2nd came via a D* install w/ a dish) - only needed the installer for the dish, which I had to fine tune myself also.

You can pretty much say I did it myself.

I haven't had a bad recording since early January and that was only my 2nd.

[carl6]

Two HR20's both from local retailer. Two AU9's, one from D*, one purchased on-line. Do all of my own installs (installer was happy to have a 5 minute install when he dropped off the D* provided dish).

Carl

[dj76116]

Bought my 1st HR20 @ BestBuy, 2nd via D*

Setup the 1st and 2nd myselk (but the 2nd came via a D* install w/ a dish) - only needed the installer for the dish, which I had to fine tune myself also.

You can pretty much say I did it myself.

I haven't had a bad recording since early January and that was only my 2nd.

Well, I meant one of the fancy pollsthey have at the top with the dots and results in a graph, but I will try and make a list. That way you can see where you stand amung the others since I don't know what everyone's problems are.

[Fish Man]

1. How many got their HR20 through DTV?
2. How many bought theirs at Best Buy, Circuit City or other retail?
3. Install it yourself?
4. Had it professionally installed?



1. No.
2. Got mine through Value Electronics - a web retailer who's owner sometimes posts in this and other similar forums.
3. Yes.
4. Nope.

Frankly, however, I don't see how where you got it (directly through D* or from a retailer) could have anything whatsoever with what bugs one sees or doesn't see.

Also, who installed it and the quality of the install can certainly affect things like the reliability of your reception but not other things like whether a software upgrade nuked your existing recordings.

[CTJon]

Got the upgrade as others did and was almost scared to check things last night when I got home. All my setting seemed to be there as well as my recordings so I'm allright on that level. I didn't get to play much with it last night, however changing stations seems longer (I do have native on) but didn't notice much different.
Mine is a "new" box (installed on 4/13) so I have had the long experience with all the really bad releases and I wonder if how old your box and its release history has something to do with the stuff that is missing.

Now if I really could figure out the whole native on, off and the screen resolution issues (I've read all the threads but it all confuses me). I and others need almost: if your TV is a 1080p you should do x; if it is a 480p do y:

[Steve]

Now if I really could figure out the whole native on, off and the screen resolution issues (I've read all the threads but it all confuses me). I and others need almost: if your TV is a 1080p you should do x; if it is a 480p do y:OT, but I have a native 768p plasma, and "native on", "stretch", "480p, 720p and 1080i" work very well for me. "stretch" sends the full SD image out and allows my display to control pillar boxing or anamorphic stretching, but leaves 16:9 HD untouched. The HR20 deinterlacer does a very nice job, so I don't use 480i at all. /s