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stiffi
06-01-07, 08:59 PM
Hello,

I have an HR20 that is 5 days old. Suddenly today, the remote stopped working on about 90% of functions. I can only input 1 channel number, then it freezes. So, any channel past 9, I cannot tune. I can start to rewind live tv, but then I can't get the play or pause button to work. It just keeps rewinding.

The only thing I can do to stop the rewinding is press the power button.

I think there is something wrong with the unit, because some functions work, plus I can control my TV and AV receiver fine with the remote.

Any ideas? Is this a common bug? What can I do to fix it?

thanks for your help
BruceS
06-02-07, 10:22 AM
Try to re-boot the box.

If you have enough response try to do it through the menus.

The second option is the red button behind the door panel that holds your access card.

As a last resort, pull the power plug, wait about 30 seconds, and then plug it back in.
Michael D'Angelo
06-02-07, 10:25 AM
Before you reset the box try pulling the batteries out of the remote first and put them back in. A installer told me to do that the other day and it worked.
veryoldschool
06-02-07, 10:25 AM
As a last resort, pull the power plug, wait about 30 seconds, and then plug it back in.
You REALLY want to wait 5-10 min before plugging back in.
jal
06-02-07, 10:37 AM
Well, its been many months and many upgrades, and still these problems. My trusty HD-TIVO works all of the time.
veryoldschool
06-02-07, 10:42 AM
Well, its been many months and many upgrades, and still these problems. My trusty HD-TIVO works all of the time.
And this is helpful or useful.....how? :confused:
jonaswan2
06-02-07, 12:05 PM
You know, my D11 had the same exact problem. It was the remote. Try using another remote with the unit to see if that works.
dave29
06-02-07, 12:54 PM
switch the receiver to rf mode. i had the same problem as you and switched it over to rf, not a problem since
stiffi
06-04-07, 07:39 AM
switch the receiver to rf mode. i had the same problem as you and switched it over to rf, not a problem since

Well, I unplugged it (for about 10 seconds) and it seemed to clear things up. Unfortunately, I did that before getting any responses here, and that was the first thing I did. Hopefully, I didn't do any damage!

Thanks for the advice for the future.
DrZ
06-04-07, 08:13 AM
I have a similar problem. I usually have to hit the button 2-3 times before I get a response. I've switched to RF and changed the batteries and it still does it...amy tips?
jonaswan2
06-04-07, 08:18 AM
I have a similar problem. I usually have to hit the button 2-3 times before I get a response. I've switched to RF and changed the batteries and it still does it...amy tips?

Soft reset from the menus, if that doesn't work, change remotes.
DrZ
06-04-07, 09:02 AM
Soft reset from the menus, if that doesn't work, change remotes.

I only have the remote they gave me. How can I switch when I only have one?

If anything the remote seems to work better when I point it away from the HR20 instead of directly at it.
Duffinator
06-04-07, 09:46 AM
Well, its been many months and many upgrades, and still these problems. My trusty HD-TIVO works all of the time.No wonder TiVo makes so much money and is gaining market share. The HR10-250's are obsolete, it's a reality.

I had the same problem with one of my boxes and did a menu reset and that fixed it.