dmclone
06-07-07, 07:42 AM
For about 2 weeks I was getting a no signal error on all my HD channels. I called D* and they ran me through all the standard tests and determined that I had a bad LNB and they would end some out.
So I wait 2 weeks and the guy comes out to fix it.
He first tries to replace the LNB and that doesn't work, he does a bunch of tests with his machine, etc but still nothing. He says to me "I think it's the box (HR20), these things are junk". I said "I really don't think it's the box since I can go upstairs and I can't get a HD signal on those boxes either". His repsonse "Oh yeah".
Here is the funny part. He calls a CSR from D* and tells her the problem. Here is a summary of the conversation:
Guy:It looks like this customer has a bad box.
CSR:What makes you think it's the box?
Guy:Because I've worked with enough of these things to know what's wrong
CSR:Can you tell me what you've done so far?
Guy:LNB, signal testing, etc
CSR:I'm pretty sure it's not the receiver. Have you checked out the multiwitch
Guy:At this point his is screaming into the phone. WHY DON'T YOU F*IN LISTEN TO WHAT I'M SAYING. I'M THE TECH HERE AND I CAN TELL YOU THAT IT'S THE BOX.
CSR:You need to calm down. I've been in the field before also and I get these calls all the time. I really don't think it's the receiver
Guy:YOU PEOPLE REALLY HAVE NO F*IN CLUE.
He then hangs up and says "sorry you had to hear that". He goes outside runs a couple of tests and determines that it's the multiswitch!:bang :bang
The CSR must have flagged my account because I got about 10 calls from them and the local installer asking if everything was ok.
So I wait 2 weeks and the guy comes out to fix it.
He first tries to replace the LNB and that doesn't work, he does a bunch of tests with his machine, etc but still nothing. He says to me "I think it's the box (HR20), these things are junk". I said "I really don't think it's the box since I can go upstairs and I can't get a HD signal on those boxes either". His repsonse "Oh yeah".
Here is the funny part. He calls a CSR from D* and tells her the problem. Here is a summary of the conversation:
Guy:It looks like this customer has a bad box.
CSR:What makes you think it's the box?
Guy:Because I've worked with enough of these things to know what's wrong
CSR:Can you tell me what you've done so far?
Guy:LNB, signal testing, etc
CSR:I'm pretty sure it's not the receiver. Have you checked out the multiwitch
Guy:At this point his is screaming into the phone. WHY DON'T YOU F*IN LISTEN TO WHAT I'M SAYING. I'M THE TECH HERE AND I CAN TELL YOU THAT IT'S THE BOX.
CSR:You need to calm down. I've been in the field before also and I get these calls all the time. I really don't think it's the receiver
Guy:YOU PEOPLE REALLY HAVE NO F*IN CLUE.
He then hangs up and says "sorry you had to hear that". He goes outside runs a couple of tests and determines that it's the multiswitch!:bang :bang
The CSR must have flagged my account because I got about 10 calls from them and the local installer asking if everything was ok.