View Full Version : D* says i cant cancel and refuses to refund
ibooksrule
06-13-07, 09:14 PM
I tried directv for a couple weeks and decided right away i didnt like it. The rep i signed up with first off charged me full price for the receiver when she told me i would get it for $99 and an additional $25 a month off of the monthly price. When this didnt show up i called in and they said since my original account did not get created and they had to create a new account for me they had no record of the original transcption between me and the original CSR.
I call up to cancel they told me it was canceled then i find out when i call back 2 weeks later to find out why my recorvery kit was not sent out i was told that they decided to leave it on. Now they want to charge me a cancelation fee plus the full price of the receiver with no refund.
can i do anything?
cnmsales
06-13-07, 09:28 PM
Sorry to hear that, May I ask why you didn't like it?
ibooksrule
06-13-07, 09:37 PM
picture quality was not near as good as dish. Especially locals it was horrible i felt like i was watching something a little bit better then SD. Plus the fact i cant record 3 shows at once.
I also missed some of the HD channels i have with Dish. And the fact that the GUI or user interface on the HR20 sucks and i hate it. Dish is not the best but its much better then the Directv is.
DCSholtis
06-13-07, 09:51 PM
Your locked into a 2 year commitment. Cancel will cost you $12.50 per month for each month left on your commitment.
cygnusloop
06-13-07, 09:58 PM
That completely sucks, ibooksrule.
Unfortunately, it sounds like a case of your word against theirs. Your only recourse may be to take 'em to small claims court, particularly if you have any notes or documentation of their original deal. You might win. At least you could be a pain in their butt.
ibooksrule
06-13-07, 10:31 PM
According to thier own contract you have 15 days from the time of activation to cancel. I canceled within the 15 days. My biggest thing is i was under the impression if you canceled you would get your money for the receiver back.
Tom Robertson
06-13-07, 10:46 PM
If it gets down to it, you can have them pull their call records from their phone system. Even if they can't find things in their notes about your account, they will have phone call logs that you can use to help your case.
Good luck, sorry to see you leave. Hope you still visit us here at dbstalk.com.
Cheers,
Tom
ibooksrule
06-13-07, 11:04 PM
oh i have been visiting for years. I will be back dont worry.
picture quality was not near as good as dish. Especially locals it was horrible i felt like i was watching something a little bit better then SD.
I'm not accusing you of lying or anything but man that is hard to believe. I switched from Comcast and I can't tell a difference in local channel HD picture quality.
Good luck with your situation. I hope everything works out for you.
compnurd
06-14-07, 05:51 AM
My HD Locals and RSN HD look better with D* TV then they did with the 2 prior cable companies i had. Hands down
purtman
06-14-07, 06:14 AM
If they say they can't find the original transcript and said you didn't have an account, ask them how they think you were able to watch TV before the account was started. Hopefully, they'll put the two and two together and realize there's an error in their system.
Please point out where in the current contract it shows you have 15 days to cancel. You signed it physically or verbally agreeing to 24 consecutive months of programming and returning their leased equipment. Too many people really need to read contracts before they agree to them.
AlbertZeroK
06-14-07, 07:06 AM
If you paid by credit card, just do a charge back.
But you really need to talk to someone in retention department.
When I called to accept the retention deal I had negotiated before I had moved they also said the "number" I was given by retention was invalid and there was no record of my calls...and that no one was authorized to make such a deal.
Forty five minutes later and three transfers someone in retention found my call records and the deal was implemented.
D's customer service leaves a lot to be desired.
CobraGuy
06-14-07, 09:36 AM
All other "loopholes" aside (15 day grace period, etc), just because you don't like the service doesn't seem to be a valid reason to let you out of your contract or up front fees. Again...this is assuming you don't have something in writing stating otherwise. However...and this is a big however....if they included services in their package that they can't deliver, then you have a valid case of breech of contract that I would love to see pursued....just for curiosity sake. After all, they are promising something that you pay money for...and they can't deliver. But quite honestly, I can't think of anything off the top of my head that would qualify for that. I get everything they promised. True...some of it is very, very poor quality...such as trickplay.....but I don't know how if something like that would work for you. Hey...I'm just shooting ideas off the top of my head...nothing more. I could very well be FOS too....been known to happen! :)
cygnusloop
06-14-07, 10:36 AM
In interesting on topic link:
http://kutv.com/seenon/local_story_165000045.html
ibooksrule
06-14-07, 10:58 AM
on the back of the yellow sheet it states something about 15 days. Every service you have the right to try something to see if you like it. I have read in here many times that directvs HD is not as high resolution as dishes. I also dont like being charged for something i wasnt supposed to be charged for.
Why should i pay 299 for a receiver that i can get for free with any cable company or dish network? That was my statement to them when i signed up. I also was lead to believe i could record 3 programs at once. Although i found out from here that i could not when i got the service.
I was also told when i signed up that i had 15 days to cancel service if i did not like it for any reason.
If i subscribe to a service through any business and decide i dont like it or they are not delivering what they promised then i can cancel and get my money back. At least what i paid for the receiver. I mean why am i paying 299 if i am not keeping the service for the 2 years?
man_rob
06-14-07, 11:45 AM
When did you first sign up for D*. Do you have any documentation of your exchanges with CSRs? Usually they issue reference numbers, etc.
on the back of the yellow sheet it states something about 15 days. Every service you have the right to try something to see if you like it. I have read in here many times that directvs HD is not as high resolution as dishes. I also dont like being charged for something i wasnt supposed to be charged for.
Why should i pay 299 for a receiver that i can get for free with any cable company or dish network? That was my statement to them when i signed up. I also was lead to believe i could record 3 programs at once. Although i found out from here that i could not when i got the service.
I was also told when i signed up that i had 15 days to cancel service if i did not like it for any reason.
If i subscribe to a service through any business and decide i dont like it or they are not delivering what they promised then i can cancel and get my money back. At least what i paid for the receiver. I mean why am i paying 299 if i am not keeping the service for the 2 years?Yellow page of contract SKU# ELA-0507 has nothing about 15 days to cancel. If you don't have it in writing you are the loser in a court of law. The $299 lease upgrade fee is standard for Directv HR20 again you entered into the 24 month contract no one held a pistol to your head.:nono2: :nono2: :nono2:
man_rob
06-14-07, 12:06 PM
One other question, why did you leave E* in the first place?
Yellow page of contract SKU# ELA-0507 has nothing about 15 days to cancel. If you don't have it in writing you are the loser in a court of law. The $299 lease upgrade fee is standard for Directv HR20 again you entered into the 24 month contract no one held a pistol to your head.:nono2: :nono2: :nono2:
Some state laws give consumers a right of rescission on certain types of contracts. Generally it's only a few days, but worth checking.
One other question, why did you leave E* in the first place?
That's a good question. Look forward to the answer.
I have read in here many times that directvs HD is not as high resolution as dishes.May be true for MPEG-2. For the MPEG-4 channels, D*'s HD PQ is equal to OTA MPEG-2 HD, so E*'s can only be as good, but not better. D* has stated that all the current MPEG-2 channels will be delivered MPEG-4 in the future, but no timetable has been published, AFAIK. /s
CobraGuy
06-15-07, 08:21 AM
In interesting on topic link:
http://kutv.com/seenon/local_story_165000045.html
What bothers me about that story is they rescinded his credit after they had given it due to CSR error. Hey....it wasn't the consumer's error! He agreed to an offer that they later changed. It's akin to the ol' bait and switch. D* should be ashamed of themselves for such a tactic. It really gives me concern as to just what kind of company they are. Hopefully Liberty will change that attitude. Quite honestly, I would have fired one of my people for pulling that stunt. My company's reputation is worth more than any $299 given in error. The initial CSR would have been coached...but the person who authorized the charge back to the consumer would be gone....
man_rob
06-15-07, 08:50 AM
What bothers me about that story is they rescinded his credit after they had given it due to CSR error. Hey....it wasn't the consumer's error! He agreed to an offer that they later changed. It's akin to the ol' bait and switch. D* should be ashamed of themselves for such a tactic. It really gives me concern as to just what kind of company they are. Hopefully Liberty will change that attitude. Quite honestly, I would have fired one of my people for pulling that stunt. My company's reputation is worth more than any $299 given in error. The initial CSR would have been coached...but the person who authorized the charge back to the consumer would be gone....
If what he says happened actually was the way it went, (and I'm not saying it isn't) it would be a terrible thing. You cannot fire people because someone else makes a claim about them that cannot be substantiated. I'm not commenting on the author of the thread, but there are a lot of people out there who will make bogus claims in an attempt to get something for nothing.
Some state laws give consumers a right of rescission on certain types of contracts. Generally it's only a few days, but worth checking.Writ of Recesion is 3 days and only if the contract is signed in the customers home.:)
dtremain
06-15-07, 10:22 AM
Some state laws give consumers a right of rescission on certain types of contracts. Generally it's only a few days, but worth checking.
You beat me to it. For example, in New Jersey it is three days. Fifteen days seems a little long. It is just a "changed my mind" grace period.
raoul5788
06-15-07, 10:24 AM
You beat me to it. For example, in New Jersey it is three days. Fifteen days seems a little long. It is just a "changed my mind" grace period.
Also, I THINK that it must be a solicited agreement, not one that you requested.
dtremain
06-15-07, 10:25 AM
Also, I THINK that it must be a solicited agreement, not one that you requested.Not in New Jersey. It's any contract, including an item you buy in a retail store.
These things vary greatly from state to state, but it is based upon the state where the customer was when he/she agreed to the contract.
untouchable
06-15-07, 01:39 PM
In interesting on topic link:
http://kutv.com/seenon/local_story_165000045.html
The funny thing about that story is they are initially asking is a spoken agreement legally binding.
It's not just a spoken agreement. When you initially get your installation or an upgrade completed the tech will have you sign two pieces of paper. One of course being the work order and the other has information regarding your commitment. I dug mine out from my last upgrade and it states "Upon installation, you are in agreement to keep our services for 1 year if you are activating standard equipment and 2 years for advanced equipment (DVR, HD, HD DVR)."
Tom Robertson
06-15-07, 01:43 PM
The funny thing about that story is they are initially asking is a spoken agreement legally binding.
It's not just a spoken agreement. When you initially get your installation or an upgrade completed the tech will have you sign two pieces of paper. One of course being the work order and the other has information regarding your commitment. I dug mine out from my last upgrade and it states "Upon installation, you are in agreement to keep our services for 1 year if you are activating standard equipment and 2 years for advanced equipment (DVR, HD, HD DVR)."
But the pricing nor the "deal" are not on the paperwork you sign. That was a spoken agreement--the rebate.
Cheers,
Tom
Writ of Recesion is 3 days and only if the contract is signed in the customers home.:)
Is that for the OP's state or your state? It's state law and they vary.
Is that for the OP's state or your state? It's state law and they vary.That's based on the Uniform Commercial Code from back when I took business law.:)
dtremain
06-15-07, 07:18 PM
That's based on the Uniform Commercial Code from back when I took business law.:)Must have been a while back. New Jersey has had its law for well over a decade.
But the pricing nor the "deal" are not on the paperwork you sign. That was a spoken agreement--the rebate.
Cheers,
Tom
Tom, you must have not been given the second paper to sign. The one that for quality of install and on the back of it is for the Lease agreement and commitment. Directv is pushing big time to get both of these signed. Well the paper is nothing new, but you must have not seen it.
vBulletin® v3.7.6, Copyright ©2000-2012, Jelsoft Enterprises Ltd.