MLB SuperFan Survey

[cforrest]

Anyone receive the following in their inbox this evening? Had a link with a unique code, otherwise I would post it.

As a valued subscriber to MLB Extra Innings and MLB Extra Innings SuperFan packages on DIRECTV we are looking for some of your input on the baseball broadcasts. SuperFan is in it's inaugural year and your feedback is very important to us as we continue to fine tune the broadcasts in the weeks and years to come.

This survey should take about 5 minutes to complete.

Thank you for participating in our MLB Extra Innings survey.


Sincerely,


MLB Extra Innings on DIRECTV Team

[gpg]

Yep, I got it and just finished the survey.

[cforrest]

Q1: Do you currently subscribe to BOTH MLB Extra Innings and the MLB Extra Innings Super Fan add-on package from DIRECTV?

Q2: How would you classify yourself as a baseball fan?

Don't care for it Casual fan Serious fan Fanatical

Q3: How did you hear about the MLB EXTRA INNINGS SuperFan add-on package? (check all that apply)

Television advertisement
Received advertisement in the mail
Magazine advertisement
Radio advertisement
Internet advertisement
Email advertisement
Heard about it from a friend
Other, please specify

Q4: What was the MAIN reason you subscribed to MLB EXTRA INNINGS? (Check only one)

Only way I can watch my favorite team during the season
The variety of games - I am a baseball enthusiast
Scores and Stats features
I use it to track my fantasy baseball players
Price
Other, please specify

Q5: What other reasons drew you to subscribe to MLB EXTRA INNINGS (check all that apply)?

Only way I can watch my favorite team during the season
The variety of games - we are baseball enthusiasts
Scores and Stats features
I use it to track my fantasy baseball players
Price
None
Other, please specify

Q6: What would you choose as your favorite part of MLB Extra Innings package?

Scores and stats interactive feature
The number of different games each week
Watching my favorite team
No favorite, I like them all equally

Q7: As a MLB EXTRA INNINGS subscriber, what was the MAIN reason you purchased the SuperFan add-on package in 2007? (Check only one)

HD games
StrikeZone Channel
Game Mix (up to 8 games on one screen)
SuperFan was new in 2007 so we checked it out (curiousity)
Price
Other, please specify

Q8: *What other reasons drew you to subscribe to SuperFan in 2007 (check all that apply)?

HD games
StrikeZone Channel
Game Mix (up to 8 games on one screen)
SuperFan was new in 2007 and I wanted to check it out
Price
None
Other, please specify

Q9: What would you choose as your favorite part of MLB Extra Innings SuperFan package?

HD Games
Strike Zone Channel
MLB Game Mix
No favorite, I like them all equally

Q10: From the list below, please select your favorite MLB team (select one team only)?

Q11: What size television screen do you watch MLB Extra Innings on the most?

Under 16"
16" - 26"
27" - 36"
37" - 45"
46" - 55"
Over 56"

Q12: Which "brand" of baseball do you prefer to watch the most?

American League (designated hitter, smaller parks)
National League (pitchers hit, larger parks)
Do not care either way

Q13: Please rate your overall satisfaction level with the following MLB Extra Innings and SuperFan features.

Poor Average Outstanding (1-5)

Strike Zone Channel availability (4 days per week, evenings)
Variety of game situations covered on Strike Zone
Game Mix Channel appearance (usefulness, size of screen)
Number of HD games on each week
Variety of teams broadcast in HD
Ease of use for interactive features (menus, button presses, legibility)
Usefulness of interactive features (amount of data, speed, type of features)

Q14: Were you aware that DIRECTV cannot broadcast games on Extra Innings on Saturdays prior to 7:00pm EST due to FOX Sports broadcast exclusivity?

Q15: How do you use MLB Extra Innings SuperFanGame Mix?

I watch game mix for extended periods of time and change focus from one game to another
I watch just a few minutes to find a game of interest and then tune to that game
I like to have it on all of the time as background, checking scores, etc
Other, please specify

Q16: Do you have at least one Interactive DIRECTV receiver in your home?

Q17: Each week DIRECTV broadcasts games in High Definition in SuperFan. Where do you typically look for the HD schedule? (check all that apply)

Sports Schedule Channels on 600 and 699
DIRECTV.com/mlb website
On screen Guide on my DIRECTV system
Game Mix and Game Mix Ticker
Red Zone announcer
Other, please specify

[cforrest]

Q18: How frequently do you use the Scores and Stats feature overall? (features listed below)

Never use them Use once or twice per game Use continously (1-5 scale)

MLB Scores
At Bat
Pitching
Box Score (Condensed version)
Box Score (Expanded version)
MLB Standings
MLB Leaders

Q19: Did you know you can use the MLB Scores and Stats feature to tune directly to a live game?

Yes, I often use that feature
Yes, I occasionally use it
Yes, but I never use that feature
Not aware of that feature, but will try it
Not aware of that feature and have no interest in trying

Q20: Please rank the features in importance to your viewing enjoyment.

1 2 3 4 5 6 7
MLB Scores
At Bat
Pitching
Box Score (Condensed version)
Box Score (Expanded version)
MLB Standings
MLB Leaders

Q21: Are there any suggested changes to existing features or new features you would like to see or suggest that currently are not included? (Optional question)

Q22: What is your overall satisfaction level with MLB Extra Innings?

Poor Not so good Acceptable Very good Outstanding

Q23: What is your overall satisfaction level with the MLB Extra Innings SuperFan add-on package?

Poor Not so good Acceptable Very good Outstanding

Q24: Based on your experience with MLB Extra Innings SuperFan thus far this year, what is the probability of you ordering the add-on package again in 2008?

Definitely not
Probably not
Might or might not
Probably
Definitely

Q25: Where do you typically go for MLB news? (check all that apply)

ESPN
ESPN.com
MLB.com
Fox Sports
FoxSports.com
XM satellite radio
MLB internet message boards \ team sites
Other, please specify

Q26: What other MLB products or services do you currently own or subscribe to? (check all that apply)

2K Sports MLB video game(s)
XM Radio subscription
Baseball card collection
Baseball memorabilia
Stubhub.com (purchase tickets online)
MLB.tv
None

Q27: How long have you been a customer of DIRECTV?

Less than one year
Between 12 months and 24 months
Between 24 months and 36 months
More than 36 months (3 years)


That's it, since the rest was residential state and comments section!

[n3ntj]

I got one and completed it. I pretty much responded that I don't use the other Superfan features other than the HD games. I used Game Mix maybe twice and Strike Zone never.

I also only really got Superfan to watch Yankees HD games, although I've watched some other HD games on occasion. I also said I was undecided if I would subscribe to Superfan next season. Not sure how this will go since almost 100% of the EI games next year should be in HD.

[BruceS]

It would not surprise me if you will still need the SuperFan package to receive the HD games for anything other than your local RSN.

[Dan Serafini]

I said that there were far too many Yankee and Red Sox games on the HD, and too few HD games, period.

Strike Zone is for the ADHD fan, which is the antithesis of a baseball fan.

And, let's get the out-of-market Fox games available!!!!

[HouseBowlrz]

I said that there were far too many Yankee and Red Sox games on the HD, and too few HD games, period.

Agree !! Perhaps it's different on west coast where the priority would naturally be with the Dodgers and Padres ...

While I did not receive the survey, the basic answers would be: (1) I purchased MLBEI so that I could watch the Padres play as one of my cousins married a starting pitcher three years ago; and (2) I added the SuperFan so I could watch games in HD.


cheers

[DCSholtis]

Got the survey too, gave them high marks on everything although I rarely use Strike Zone at times it is useful. So its not just for the "ADHD fan" as commented above. True the HD game choices are limited for now, but come September and next year those barriers will be gone.