H20 Install issue

[nino2469]

I just purchased a H20 and while running through the initial setup I am not getting a signal. The box I had there works fine its just the H20.

[Michael D'Angelo]

I just purchased a H20 and while running through the initial setup I am not getting a signal. The box I had there works fine its just the H20.

Stupid question but did you connect the SAT line to the SAT input and not the OTA input?

[davring]

You are replacing an H20 with an H20? Should be identical in every connection and every setting.

[nino2469]

You are replacing an H20 with an H20? Should be identical in every connection and every setting.

nope replacing an old HTL-HD with an H20.

I did plug it in the Sat In, that was one of the first things I checked. :)

I get a message that I selected a 5lnb dish but no satellites can be found. I have 2 HR20's and they both are working fine

[eandras]

That is ok. The H20 needs an update that is not availbale yet (National Release It is availbale on a CE see sticky in Cutting Edge). if you run the Satellite setup (guided) select the 6 x 8 multi switch, choose the 5 LNB, and then run test. It will most likely fail on 103. A known issue on the H20. If you go to the signal meter you shoukd see all the satellites. 101 110 119 and you will have mutliple screens for the 99 and 103. You may get a signal or not on 99 and 103 there will be lot of n/a's. 99 and 103 currently only have HD Locals on them depending where you are located.

If you are getting searching for satellite signal them you have a problem with your setup.

Once the national release comes out it will fix the problem.

Ed Andrascik

[nino2469]

I am getting a failure on all sats. Think I may have a bad unit?

[satwood]

It's quite possible you have a bad unit.

[TriggerDeems]

I am getting a failure on all sats. Think I may have a bad unit?

Perhaps, or a bad cable run. I know you said it worked on the old receiver, but these new ones can be tricky--perhaps there is a splitter in there somewhere, etc. To be sure, what if you connected it up temporarily to the HR20's working cable run.

[NR4P]

When you changed to the H20, did you try to reuse an old multiswitch?

The 5LNB dish must be either directly connected to the H20 or you must use the Zinwell WB68 or 616. Other multiswitches are not compatible.

[nino2469]

When you changed to the H20, did you try to reuse an old multiswitch?

The 5LNB dish must be either directly connected to the H20 or you must use the Zinwell WB68 or 616. Other multiswitches are not compatible.

I am going to try hooking it up to the tv that has a HR20 on it. The install with the 5lnb was from the movers connection in March so I am assuming that he used a new switch.

[veryoldschool]

I am going to try hooking it up to the tv that has a HR20 on it. The install with the 5lnb was from the movers connection in March so I am assuming that he used a new switch.
It might be worth an inspection of the switch to make sure. Not all installer have used the correct one.

[nino2469]

ok hooked it up to another outlet and it went through the guided setup. I went back to the room its supposed to be in and everything is working. I wonder what the problem was.

[veryoldschool]

ok hooked it up to another outlet and it went through the guided setup. I went back to the room its supposed to be in and everything is working. I wonder what the problem was.
I still wonder what type/model switch you have.

[nino2469]

I still wonder what type/model switch you have.

my bad missed your post. I need to get in the attic to check.

[Chip Moody]

The installer that came last week to upgrade my dish and give me an H20 box looked at my switch and said it didn't need to be replaced. It's a Trunkline 35TRDTV48. Should this A) not be working (I'm getting the current HD channels just fine) and B) have been replaced? What argument do I take up with D* support if I call them?

Thanks,
- Chip


The 5LNB dish must be either directly connected to the H20 or you must use the Zinwell WB68 or 616. Other multiswitches are not compatible.

[veryoldschool]

The installer that came last week to upgrade my dish and give me an H20 box looked at my switch and said it didn't need to be replaced. It's a Trunkline 35TRDTV48. Should this A) not be working (I'm getting the current HD channels just fine) and B) have been replaced? What argument do I take up with D* support if I call them?

Thanks,
- Chip
I've seen what there is for that switch, and doubt it will work for the Ka-lo band SAT signals coming next month.
So Far Zinwell is the only approved switch. The "WB" stands for "wide band" and while yours is listed for "HD", I think they would have said more if it was for the new Ka SATs.

[ChemDoctor]

I, too, am having issues installing a (AU9) Slimline dish with an H20 receiver. After two nights of repeated swearing and no signal, I'm ready to cry uncle. Suggestions?

Things I've tried/verified already:
Pole is plumb
Line of sight is clear from 90 to 270 degrees
3 LNB dish gives signal (~85) through 25 ft. RG6 cable
5 LNB dish does not give signal (with or without BBC) while connected through the same RG6 cable. I've been trying to align using Sat. 101; can't seem to get a signal on any transponder for any satellite
Connecting to a different output in the LNB array does not help

[veryoldschool]

I, too, am having issues installing a (AU9) Slimline dish with an H20 receiver. After two nights of repeated swearing and no signal, I'm ready to cry uncle. Suggestions?

Things I've tried/verified already:
Pole is plumb
Line of sight is clear from 90 to 270 degrees
3 LNB dish gives signal (~85) through 25 ft. RG6 cable
5 LNB dish does not give signal (with or without BBC) while connected through the same RG6 cable. I've been trying to align using Sat. 101; can't seem to get a signal on any transponder for any satellite
Connecting to a different output in the LNB array does not help
:welcome_s to the forum.
You seem to have no problem with your 3 LNB dish that is centered on the 110 SAT.
The 5 LNB dish needs to point nine degrees farther east since it is centered on the 101 SAT.

[ChemDoctor]

:welcome_s to the forum.
You seem to have no problem with your 3 LNB dish that is centered on the 110 SAT.
The 5 LNB dish needs to point nine degrees farther east since it is centered on the 101 SAT.

Thanks for welcoming me to the forum. I have been trying to align the 5 LNB dish using the 101 SAT. Signal strength on all transponders = 0. The settings I've been using (as taken from my H20-600 for zip code 97006):
Azimuth: 135
Tilt: 108
Elevation: 34

[veryoldschool]

Thanks for welcoming me to the forum. I have been trying to align the 5 LNB dish using the 101 SAT. Signal strength on all transponders = 0. The settings I've been using (as taken from my H20-600 for zip code 97006):
Azimuth: 135
Tilt: 108
Elevation: 34
D* site says this:
Elevation: 33.4
Azimuth: 131.4 [but remember this is true north not magnetic].

It would seem that you're "close" and should see something with some small side to side movement.
If you don't then you might have a bad dish [rare] and maybe could try changing to the 110 SAT and see if you get the three transponders from it.

[Chip Moody]

Thanks VOS. I'll probably wait for next month and verify that the new channels fail before calling them. I'm doubting very much that I could spend less than 5 minutes arguing with them on the phone right now and getting a CSR that understands the point and wants to send someone out to "fix what ain't broke - yet"...

- Chip


I've seen what there is for that switch, and doubt it will work for the Ka-lo band SAT signals coming next month.
So Far Zinwell is the only approved switch. The "WB" stands for "wide band" and while yours is listed for "HD", I think they would have said more if it was for the new Ka SATs.

[Chip Moody]

So I didn't want to waste time sitting on hold getting bounced around. I figured I might try shooting off an email, and even if I had to volley a bit, it would be far less painful. Here's the response I got on the THIRD reply from D*, after the first two neglected to even mention anything about the multiswitch - the ONLY thing I asked about in the original email:

Dear Mr. Moody,

Thanks for your e-mails regarding the multi switch for the new HD channel. My sincerest apologies if the response was not made clear to you. I would be glad to clarify this for you.

As mentioned on the previous e-mails sent to you, you may use the multi switch the you are currently using right now. You have also stated that you already have the B Band Converter. Given this, rest assured, you will be able to view the new HD programming we’re launching later this year.

So it looks like I'm back to waiting for the new channels to fail before I can get anything done about this. :(

Here's the weird part, and I'm hoping VOS can shed some light on this. The HD channels I get now only appear in the guide and can only be tuned in if my H20 is set to a 4x4 multiswitch. If I set it to 6x8 - which I've read elsewhere in the forum is what it's supposed to be on - I lose quite a number of HD channels from the guide, nor can I manually tune them in! What's up with that?

I followed the theory behind how my multiswitch worked back when I had a simple dual LNB dish. I never did find an explanation for the triple LNB. Anyone know where I can get a techie-oriented run down of how the 5 LNB works?

Thanks,
- Chip



I've seen what there is for that switch, and doubt it will work for the Ka-lo band SAT signals coming next month.
So Far Zinwell is the only approved switch. The "WB" stands for "wide band" and while yours is listed for "HD", I think they would have said more if it was for the new Ka SATs.

[veryoldschool]

So I didn't want to waste time sitting on hold getting bounced around. I figured I might try shooting off an email, and even if I had to volley a bit, it would be far less painful. Here's the response I got on the THIRD reply from D*, after the first two neglected to even mention anything about the multiswitch - the ONLY thing I asked about in the original email:



So it looks like I'm back to waiting for the new channels to fail before I can get anything done about this. :(

Here's the weird part, and I'm hoping VOS can shed some light on this. The HD channels I get now only appear in the guide and can only be tuned in if my H20 is set to a 4x4 multiswitch. If I set it to 6x8 - which I've read elsewhere in the forum is what it's supposed to be on - I lose quite a number of HD channels from the guide, nor can I manually tune them in! What's up with that?

I followed the theory behind how my multiswitch worked back when I had a simple dual LNB dish. I never did find an explanation for the triple LNB. Anyone know where I can get a techie-oriented run down of how the 5 LNB works?

Thanks,
- Chip
Whether it's a 4x4 or a 6x8 shouldn't really matter unless you need to add the 95 or/and 72.5 dishes [the six over the four]. Here is what the signals are on eack of the four cables to your multi-switch [from the dish multi-switch]

Polarity ____________RHCP __________LHCP _________RHCP ___________LHCP
Output _____________13 V DC _________18 V DC _________13 V 22 kHz ______18 V 22 kHz
Ka-Lo 250 to
750 MHz ____________99º Odd __________99º Even ________103º Odd _________103º Even

Ku 950 to 1450
MHz ________________101º Odd _________101º Even ________119º Odd ________110º/119ºEven

Ka-Hi 1650 to
2150 MHz ____________99º Odd _________99º Even _________103º Odd _________103º Even

The problem seems to be that the older HD was MPEG-2 and came from the Ku band.
But the MPEG-4 [as you can see] uses higher and lower frequencies [Ka hi & lo]. This is where the switch falls on it's face as I haven't seem specs for it that say "Ka band", just "HD". Maybe some output ports will pass it and others won't [Ka-hi that is] and I'd bet dollars to donuts that it won't pass Ka-lo.
The receivers don't really care if their set to 4x4 or 6x8 for the 3/5LNB dish, since they are going to send one of the voltages and tone if needed. It's the other dishes that the receiver needs to send different control signals to for the multi-switch to select them.
There are 6x8 multi-switches and then there are 6x8 wide band multi-switches [Zinwell WB68].

[Chip Moody]

Ah... I don't think it ever occured to me that there was a multiswitch of it's own at the dish - now it makes a lot more sense.

Thanks for all the info, VOS - good stuff to know...

- Chip


Here is what the signals are on eack of the four cables to your multi-switch [from the dish multi-switch]

[ChemDoctor]

D* site says this:
Elevation: 33.4
Azimuth: 131.4 [but remember this is true north not magnetic].

It would seem that you're "close" and should see something with some small side to side movement.
If you don't then you might have a bad dish [rare] and maybe could try changing to the 110 SAT and see if you get the three transponders from it.

After much troubleshooting, I believe I've narrowed down the problem to a bad connection to the LNB unit on the SlimLine dish. When I switched to a different one (of the four) connectors to the dish, a signal magically appeared. Setup is going well so far; most signals in the mid-90's. WooHoo!

Thanks again for the suggestions.