View Full Version : No Install on Roof?
Is this a real policy, or did the guy just not want to get on my roof?
Due to trees, the best location for sight lines, and out of view from the front of my house is high on the roof, just on the back side.
The guy wouldn't do it, claiming that it would void the warranty. I caught him just before he started drilling into my roof just above the gutter right in front!!! I said, I thought you couldn't install on the roof, and he said that it wasn't really the roof down this low.
I'll detail the rest of my nightmare day in another post, as he was here for 9 hours, but that's another story...
My wife is really PO'ed about the current location, and I'm sure my neighbors will hate me as well. Can I get DirecTV to install on a roof? In in the ATL, and the installer worked for MACTEC.
Thanks!
aim2pls
08-17-07, 03:36 AM
a roof is a roof
second .. drilling into your roof will void any roof warrantee ... period .... unless it is sealed by the installing roofer
So, if I OK'ed it, should he have installed it there?
Also, is Mastec potentially instructed not to have their installers on roofs?
charlestonemt
08-17-07, 06:56 AM
The installer that came out to my house last week just told me flat out that he wasn't getting up on the roof because it was too hot that day; then he said I had no line of sight from anywhere on my property. A supervisor came out Monday to give a second oppinion, and he went nuts when I told him what the first installer said.
As I type, another installer is on the way to (hopefully) set everything up right.
HDTVsportsfan
08-17-07, 07:14 AM
I believe there are some install companies that will not do roof mounts due to liability issues. While there seem to be some reports of others that don't do pole mounts. If the only LOS is from the roof, then it would appear there is not much choice.
As previously stated. It was installed on your roof. Getting D* back out to move it too another location at no cost may be another matter. If it's working, they me be unwillingly to come back out.
Well, it appears that they will be coming back out to put in on the roof where I wanted it in the first place.
Funny thing, they actually had the guy call me who was here yesterday after my call into Advanced Technologies / Mastec (or whatever), and he tried to say he would have installed it on the roof if I had OK'ed it. A lot of nerve from a guy when I offered at the time to sign off on it....
Hopefully I can get this taken care of soon!!
OK, so check this out. I have an HD upgrade install this week and called to get some more information about what they would do for the installation (dish, multiswitch, etc.) and was told by both the D* rep and the Mastec rep (in a conference call) that the standard for the 5LNB is on the roof.
Last time I moved (2 years ago) and had a round dish installed, I was told that they wouldn't install on the roof. I don't get it.
rirwin1983
08-19-07, 08:49 PM
Probaly has to do with the admount of damage claims mastec has gotten before your install that month/quater/year, ect.
HDTVsportsfan
08-19-07, 09:01 PM
That seems to vary from company to company. I think i remember in the past there were posts that some company's wouldn't/didn't do pole mounts.
wismile
08-19-07, 09:14 PM
OK, so check this out. I have an HD upgrade install this week and called to get some more information about what they would do for the installation (dish, multiswitch, etc.) and was told by both the D* rep and the Mastec rep (in a conference call) that the standard for the 5LNB is on the roof.
Last time I moved (2 years ago) and had a round dish installed, I was told that they wouldn't install on the roof. I don't get it.
I think it has more to do with the weight of the new dish.
I had one installed on the same pole my 3 LNB dish was on. The wind blew it over in less than a week...when another installer came out to fix it he said the installation was against the rules and he would have to mount it lower or not at all. Fortunately it all worked out.
JorgeGVB
08-20-07, 01:03 PM
I think it has more to do with the weight of the new dish.
I had one installed on the same pole my 3 LNB dish was on. The wind blew it over in less than a week...when another installer came out to fix it he said the installation was against the rules and he would have to mount it lower or not at all. Fortunately it all worked out.
I had my 3 LNB dish on a pole too. The installer told me it was to small for the new 5 LNB dish and I would need a larger pole. He actually attached my new dish to a 6x6 post on my fence. Everything seems to work great.
aim2pls
08-20-07, 02:27 PM
I had my 3 LNB dish on a pole too. The installer told me it was to small for the new 5 LNB dish and I would need a larger pole. He actually attached my new dish to a 6x6 post on my fence. Everything seems to work great.
for now .. till it shifts in the dirt or warps
Well, I had the installers back out yesterday to move the dish up on the roof. A senior tech guy came along, and he insists that some trees in my backyard would interfere if we moved the dish the 15 feet back from the front edge of my house to the roof.
The dish is pointed almost directly (within a few degrees) of my neighbors house directly outward from the side. Given the curvature of the dish, I am having a hard time understanding just how wide the viewing angle is on the dish....
If 0 degrees is a narrow line staight ahead, and 180 degrees is full view off each side of the dish, what is the viewing angle needed? I'm in the Atlanta area...
This is really confusing.
RobertE
08-23-07, 02:39 PM
Well, you have sats @ 99/101/103/110/119. So you need a clear shot from 99 to 119, a 20 degree window. You also want a few degrees on each side for any tree swaying in the wind etc. So in reality you need a 30 degree window. 94-124.
You can look up the exact look angles and direction here:
http://www.emantechnology.com/lookangle.asp
I guess I could be wrong, but I thought the 99, 110, etc. are not absolute angles, but represent the location in longitude of the satellites on the equator. The closer one is to the equator, the larger the angular difference between two different satellites. Also a factor is the height the satellite is in space right?
I tried the link you provided, but I don't know the satellite names...
The installer I had wouldnt put the slimline on my roof..had to put it on my lightpole in the backyard.
bwaldron
08-23-07, 10:09 PM
for now .. till it shifts in the dirt or warps
Yeah, no way I'd put a dish on a wood post.
bwaldron
08-23-07, 10:10 PM
The installer I had wouldnt put the slimline on my roof..had to put it on my lightpole in the backyard.
Could be a blessing. If your installer was not skilled in roof mounting, better that he didn't try it than to end up with a leak issue.
davring
08-23-07, 10:12 PM
Yeah, no way I'd put a dish on a wood post.
Been down that road before, not fun. Post=steel and concrete
Could be a blessing. If your installer was not skilled in roof mounting, better that he didn't try it than to end up with a leak issue.
I already had a 3 LNB on the roof but I dont think from what Ive read that it would be as easy as just swapping the dish part out so it is probably for the best that he did what he did. Now I have 3 satellite dishes: 1 BUD in the front yard (its cemented in pretty good and I dont have the money to have it done professionally or anyone with a truck to pull it out, its been there for almost 4 years now and pretty rusted out too), a 3 LNB on the roof and a 5 LNB in the back yard on my light pole. The 3 LNB will probably be coming down but its a case of laziness..ugh.
At least the dish isn't so high up any more and will allow easy access to clean off in the winter, although Im worried as to how the weather will impact the signal now that the dish is in a new location, as up on my roof I almost never had any signal issues. So far so good..
Oh and my light post is wood, but its been up for a good 30 years on the property and has lasted through a few really bad storms/hurricanes so I Think its ok. It used to have an antenna on the top that rotated but that blew off a few years ago..I could get TV signals from Washington DC easily with that thing, really miss it now but Im not climbing it to put one back up there all the way at the top.
bwaldron
08-23-07, 10:19 PM
Been down that road before, not fun. Post=steel and concrete
Yes, I've seen a few folks who self-installed dishes on wood posts and regretted it (and that was with single-sat dishes where alignment isn't quite as critical). I guess it might work in some areas, but not anyplace humid...like down here ;)
bwaldron
08-23-07, 10:24 PM
At least the dish isn't so high up any more and will allow easy access to clean off in the winter, although Im worried as to how the weather will impact the signal now that the dish is in a new location, as up on my roof I almost never had any signal issues. So far so good..
Given good line-of-sight to the birds (i.e., no tree issues), I personally prefer to mount the dish lower. Better protection from winds and easier access for any maintenance issues.
Tom Robertson
08-23-07, 10:26 PM
Given good line-of-sight to the birds (i.e., no tree issues), I personally prefer to mount the dish lower. Better protection from winds and easier access for any maintenance issues.
Like brushing off all that snow you get down there. :)
Cheers,
Tom
bwaldron
08-23-07, 10:26 PM
Oh and my light post is wood, but its been up for a good 30 years on the property and has lasted through a few really bad storms/hurricanes so I Think its ok. It used to have an antenna on the top that rotated but that blew off a few years ago..I could get TV signals from Washington DC easily with that thing, really miss it now but Im not climbing it to put one back up there all the way at the top.
Well, I wish you luck with that. It doesn't take much warpage to mess up alignment with the newer multi-sat dishes. But if it works, it works :)
bwaldron
08-23-07, 10:27 PM
Like brushing off all that snow you get down there. :)
Yes, it's a major problem ;)
My installer arrived 45 minutes ago and has my new slimline dish mounted to my roof. I'm busy moving my existing gear around and pulling network wire to feed the new HD.
Update:
He was done by 2, new HR20 is awesome, w/ local HD. He moved and re-installed the HR10-250 in my office and the old SD box in the basement.
elixir26
08-24-07, 08:50 PM
Nice to hear of one that went well...:0
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