Caller ID problems

[scooby_doo_53]

Hello,

I've searched the forum (maybe not enough), but I can't find an answer to my question.

I recently upgraded to 2 new HR20 units (on August 17). Since then, I can't seem to make the caller ID function work. I've gone into the menu, and see that it's clearly turned on as a feature, but yet, I never seem to get any calls to come through on the screen.

I actually put the HR20 unit in place of my H20 (non-DVR) unit. The H20 would get caller ID to work all the time, and the new HR20 is using the same phone line.

Ideas?

Thanks!

[litzdog911]

You've probably found several polls and other threads here about the HR20's ongoing Caller ID issues. The last poll I did a month or so ago still showed that ~20% of customers are having Caller ID problems. And it's often variable from one software update to the next.

Try a search here for "Caller ID troubleshooting" to find the excellent thread with step-by-step tips.