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  1. DIRECTV General Discussion
    Just wanted to provide a resolution in case anyone runs into this same problem......also highlights how bad customer service has gotten....they sent me another HR24 after saying they would sent an HR54.....called in waited on hold for another 43 minutes.....refused to activate it 'we aren't...
  2. DIRECTV General Discussion
    I kept D* separate from my Fiber bill but I cannot get a 24.......any idea if I can bypass the blue screen of hard drive death to use the tuner on the 24 for a live feed until its replacement arrives?
  3. DIRECTV HD DVR/Receiver Discussion
    Is it possible to bypass an HR24 blue screen of hard drive death to access the live feed from tuner 1 or 2? The only option the screen provides is to reboot but is there a command or press x number of buttons at once and it will proceed past the screen?
  4. DIRECTV General Discussion
    Has anyone noticed if you're not calling retention its over an hour to get someone on the phone? My HR24 hard drive died....tried not once but 6 times to get someone on the phone who knew what they were doing before calling retention. I spent 2 hours on hold for regular tech support today! 2...
  5. DIRECTV General Discussion
    It doesn't sound like there are any problems with the billing then.
  6. DIRECTV General Discussion
    Any updates on combined billing if its got better? I'm still with my local cable company for Internet, they are getting ready to raise rates in 2 months, thinking about switching to Fiber that's available to my address. In order for the price to worth the move I would need the combined billing...
  7. DIRECTV General Discussion
    These links are perfect, thanks. That's exactly what I wanted to know.
  8. DIRECTV General Discussion
    Can anyone tell me what equipment is being used on new commercial accounts? Also, how are the receivers billed on these account? The website is very unclear. Is it like a residential account where the first receiver is included? Are there any hidden channel packages like residential? Any...
  9. DIRECTV General Discussion
    So my credits started to expire, I called in several times to retention and they kept telling me to cut my channel package down and I needed to wait 3 billing cycles for more credits to appear. Today I called in, heard the same thing, and said I was switching to streaming service and they...
  10. DIRECTV General Discussion
    I wanted to circle back to this subject.....I never made the switch. I got an offer from ATT for Fiber 100 for $40 a month. That matches my current cable plan but is faster especially on the uploads. The deal requires combined billing. Is the fiber still unlimited data if its combined with D*...
  11. DIRECTV Programming
    Also, just downloaded the iOS app and D* isn't listed so there is no way to log in to stream.
  12. DIRECTV Programming
    Where is the slideshow artist trivia MC has on every cable system I've ever seen? The screen looks exactly like SonicTap. MC sounds a bit more compressed than ST on a high end audio system.....anyone else noticing that?
  13. DIRECTV General Discussion
    I thought about saying that. Would they say "OK, here is the address" or would they come back with a better offer?
  14. DIRECTV General Discussion
    Starting to have issues with retention - I had a $30/m for 12 month credit expire 2 billing cycles ago and I cannot get it back. I tried calling multiple days in a row with no luck. They keep using the line "the automated system is not publishing credits right now, call back on the next cycle"...
  15. DIRECTV General Discussion
    Technical question - what if your employer owns your phone and pays for your cell service AND its a unlimited everything corporate multi-line account with ATT? Any way to get the discount or no chance?
  16. DIRECTV General Discussion
    I'm replacing my HR24 under lease..... CSR informed me that they will not be recovering the unit, only the access card. Possible to get D* to switch the status of the receiver to OWNED so I can sell it or keep it and replace the hard drive and then turn on/off as needed with no contract?
  17. DIRECTV General Discussion
    So I called back in to complain that my HR24 hard drive is just about dead after nearly 6 and half years and wanted to see if they would negotiate a line item credit to cover the MRV fee (that I don't currently have) so I could get a Genie.......CSR wouldn't do it. CSR was trying hard to push me...
  18. FTA / Non Small Dish Satellite Area
    Are there any real HD channels on FTA worth watching? I see the list but I have no idea what some of the channels are.
  19. DIRECTV General Discussion
    I came off a $15/m credit 2 cycles ago and called in 4 times on various numbers posted in this thread. I could not get them to budge. I called into the 800-824-9077 (no phone tree!) and CSR picked up 1st ring asking how they could help with a retention issue. I explained the need for a price...
  20. DIRECTV HD DVR/Receiver Discussion
    My house is setup with an equipment rack servicing 5 TV's from a central closest. I can plug/unplug a receiver and send the signal to a different room for $0 a month without moving the receiver, TV or any wiring. I don't see paying $36/year plus taxes to have a feature that I'll never use...
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