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  1. DIRECTV Connected Home
    Yeah that hasn't fixed the issue for me. It's got to be a compatibility issue. It's been months since I started this thread, not much improvement since Android has updated on my Intel tablets. At least now I can open the app and attempt to login but it never connects or plays anything.
  2. DIRECTV Connected Home
    The app doesn't work with my Dell Venue 8 worth Android Kit Kat either.
  3. DIRECTV General Discussion
    It doesn't work with Dell Venue 8 (Android) either. :( I'm hoping the Android app will be updated to accommodate the new GenieGo 2 device.
  4. DIRECTV Connected Home
    Then let's let DirecTV know that by opening more tickets, otherwise many of us will be left 'in the dark.'
  5. DIRECTV Connected Home
    Sure but it's way out of date and there doesn't seem to be any rhyme or reason as to why certain devices are supported and others aren't (other than it's obvious that they didn't invest a lot of time and resources in testing popular products). Android is Android!
  6. DIRECTV Connected Home
    Did you open a service ticket with DirecTV? Please do so that they know there a number of us Android tablet users out there having problems (Dell Venue 8 here).
  7. DIRECTV Connected Home
    An interesting development: when you go to view the other apps by Developer "DirecTV" the other version of GenieGo "for tablets" is no longer visible (for me). I don't know if that means they marked it incompatible or if they pulled it off the Play Store.
  8. DIRECTV Connected Home
    I can get the DirecTV app to work on my tablet, but it's the "for Phones" version. Try to go to the Google Play store, find the DirecTV app, scroll down to other apps by same developer, and the phone version will show up in the list. See if that will install for you. GenieGo is another story...
  9. DIRECTV Connected Home
    Does anybody else with an Android tablet have this issue? I see that the DirecTV app for Android was updated on 12/27, but not the GenieGo app (which still doesn't work). Does anyone know when will the next GenieGo update be released? (Or when will the GenieGo functions be merged with the...
  10. DIRECTV Connected Home
    Thanks Supramom. Yes I'm having problems too. I get the black screen even after the Android 4.3 update. What does DirecTV tell you when you call to complain?
  11. DIRECTV Connected Home
    Really? I have the DIRECTV app and so far it works fine but maybe I haven't tested every mode or feature yet. Thanks for sharing the data point about Nexus compatibility. I was hoping to keep my Dell Venues because of the larger 8" screen and MicroSD card slot.
  12. DIRECTV Connected Home
    I'm trying to get this app to work on a brand new (stock, unrooted) Dell Venue tablet with Android 4.3 Jelly Bean. It installs fine, but when I open the app all I see is a blank (black) screen. One clue is that if I leave the DirecTV GenieGo app running, it will eventually completely fill up...
  13. DIRECTV Connected Home
    Too bad it still doesn't work on my Dell Venue tablets running Android 4.2.2 Jelly Bean (it installs fine but never loads--just hangs on a blank black screen). Has anyone noticed improved features or compatibility in this version? The description just says they fixed some bugs, but they did go...
  14. DIRECTV Connected Home
    DirecTV just released version 2.0 of the Android GenieGo app in the Play store today. I was very hopeful, however I downloaded it and it still doesn't work on my Dell Venue tablet.
  15. DIRECTV Connected Home
    Yeah I got the same response when I complained that the GenieGo app won't work on my Dell Venue. I hope they add all of our Android tablets soon. Let's keep the pressure on!
  16. DIRECTV Connected Home
    Nope, I didn't do anything special. My wife has a Note 3 too and it works fine with the version released on Nov 5 too. Maybe try uninstalling, restarting your phone, and installing again clean?
  17. DIRECTV Connected Home
    Hmm, I have Android 4.2.2 (Jelly Bean) on my Dell Venue tablets and GenieGo installs fine but won't open (just see a blank/black screen). I thought the Nov 5 app update improved compatibility.
  18. DIRECTV Connected Home
    Has anyone been able to get this app to work on an Android tablet yet? I'm trying to get this to work on a (stock, unrooted) Dell Venue tablet with Android 4.2.2 Jelly Bean. It installs fine, but when you try and open the app all you see is a blank (black) screen then Android says the app is...
  19. DIRECTV Connected Home
    Will USB 3.0 hard drives work with the GenieGo, or just older USB 2.0 devices?
  20. DIRECTV Connected Home
    FYI, just to update everyone watching this thread. DirecTV still doesn't list the Note 3 as an officially compatible device, however, they must have updated their Android app or the GenieGo's firmware recently because when I tried to use GenieGo from my Note 3, it asked to add my device (like...
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