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  1. DIRECTV HD DVR/Receiver Discussion
    The problem is with the billing system but the fix is easy, if the CSR does it right. 1st they need to remove old HD Access expired from the account 2) add current HD access If you have an old Total Choice package they then need to remove that and place a current package on the account. If you...
  2. DIRECTV HD DVR/Receiver Discussion
    It will work just fine. The Installer is required to make the connection even if you dont have active service. With out the phone line you will not get some features in the Game Lounge, on screen caller ID, or be able to order PPV events using the remote. But all software updates and...
  3. DIRECTV General Discussion
    Dont forget this! http://www.multichannel.com/article/CA6363083.html The numbers speak for them selfs. If WOW was available here, I think I "might" go for it.
  4. DIRECTV General Discussion
    Thats right!! Sprint. Thanks Koz. I have heard that every time a customer calls a call center it costs around $1 per min just for the call. Now add the csr pay, any where from $8.50 to $14+ per hr. If a person calls in say 8 times a day for the same stupid issue, and gets the same response, and...
  5. DIRECTV General Discussion
    The down side is the more you call the more your value goes down. Who was it that disconnected a LOT of customers because they called too much> Verizon? I cant remember
  6. DIRECTV General Discussion
    From what I have been told, EVERY CSR knows about it. Thats what determines what a CSR will/can offer you. If you ask about it, it will throw them for a loop because customers are not supposed to know about it, and CSR's are not supposed to talk about. If you want to find out your value call 'em...
  7. DIRECTV General Discussion
    Its not Liberty, thank the new Customer Relations Senior VP-Ellen Filipiak. She has really "shook things up" there. But done a FABULOUS job. :D http://phx.corporate-ir.net/phoenix.zhtml?c=127160&p=irol-newsArticle&ID=980951&highlight=
  8. DIRECTV Programming
    If you have locals available you will have to make a choice at some point. Do you want DNS feeds, or your locals. And if you do not respond, you loose your DNS feeds
  9. DIRECTV SD DVR/Receiver Discussion
    Yup, filter is installed and working fine. O-well I'll just turn notices off for now. Thanks any ways.
  10. DIRECTV SD DVR/Receiver Discussion
    No VM just dsl and basic land line service. Wireless extension works fine. Just cannot figure out why its telling me there is an incomming call when there is not. tried rbr and worked fine untill a call did come in, then started again.
  11. DIRECTV SD DVR/Receiver Discussion
    Has anyone else seen this? Message for caller ID constantly showing up... same thing "Contact Phone Company..." But there is no incomming call???????
  12. DIRECTV HD DVR/Receiver Discussion
    1st off, what is demarq? DTV's termination starts and ends at the receiver. Every thing else is the customer res. Lets say that you bought a set of GOOD YEARS and they fell appart on a xcountry trip. Will they pay you back? YEAH!! Now lets take those same tires, and your kid takes knife to the...
  13. DIRECTV HD DVR/Receiver Discussion
    Yes they do. E* still charges the customer a fee to come to the home even if said customer has a "protection plan" and if EQ has to be replaced there is an extra fee. Look at the customer agreement. With DTV, the lease program covers receivers ONLY. If something goes wrong with any other part of...
  14. DIRECTV General Discussion
    nope just sparkles from the upload link
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