They did for me just last week on two receivers, both HR21-700's.
Both had failed within a two week time frame. When I called I requested HR24's. Of course your miles may vary... but in my case I got a truck roll the next morning with two brand new HR24's.
I swear by the protection plan myself.
Godspeed on this new adventure friend.
Your frequent posts will be missed, for serious. At the same time.. you got a job where?.
At least now you can say you get paid for all the hard work you do. Good on you. :)
Issue:
When attempting a playback of "Weeds", "Big C" played instead. "Big C" was the program listed under "Weeds" in my program list.
It said "Weeds" above the scroll bar (at the bottom of the screen), but was playing "Big C" instead.
I restarted the program and "Weeds" was playing.
After multiple freezeups I got the program to see one of my DVRs. See enclosed pictures above.
I didn't have to reboot.
I am now watching content on my computer again.
When I drag the window from one screen to another it does freeze for a moment but comes back.
Update 3: I have not rebooted yet.... but getting close. I clicked on the .exe file and now I've been on the "receiver selection" screen for right about 5 minutes. Program seems to be hung up.