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  1. DIRECTV General Discussion
    I think that's really the point - people don't know. Had the tech taken an extra 5 min to take the customer in to the back yard and show him WHY he won't receive signal, this would have provided the customer with peace of mind. Because you've said people don't know, what conclusion do you...
  2. DIRECTV General Discussion
    There is no lvl2 for this - just call tech support and tell them your directv.com account is locked. They should be able to transfer you to the account unlock team.
  3. DIRECTV General Discussion
    There are a lot of things that factor in to if this would be a good deal for you. - Do you live in an area with harsh weather conditions. This may cause more issues with dish and cabling outside the house - How many receivers do you have? The more receivers you have your odds of one failing...
  4. DIRECTV General Discussion
    Unless you're a DIY person your best bet is a service call at this point.
  5. DIRECTV General Discussion
    Usually hard drive issues are limited to freeze frame on recordings only, freeze frame on live TV usually indicates an issue with the signal. Point of failure is usually the cabling, LNB, or dish alignment.
  6. DIRECTV General Discussion
    Nope - if this is happening on channels other than locals chances are this is an issue with your system. Can you run a system test and let us know what diagnostic code you get?
  7. DIRECTV General Discussion
    Another potential cause of this is if you have a multi-switch system, you have only one cable connected to the satellite in ports, and you have the receiver set up in dual tuner mode. The screen saver will activate for what ever reason if it's trying to read signal on the second tuner and it's...
  8. DIRECTV General Discussion
    Why would you use HDMI on an SD TV? If you don't use HDMI cables this is a non-issue. Maybe I read this wrong but I'm not getting what your point is.
  9. DIRECTV General Discussion
    Hard to tell for sure - any one who is part of the merger discussions has probably signed a pretty strict NDA.
  10. DIRECTV General Discussion
    I agree with this suggestion. The HR44 is quick. Also depending on the last time you upgraded and account status you MIGHT be eligible for a reduced cost or free upgrade. If you have the protection plan on your account, that might also make your account eligible for a reduced cost or free...
  11. DIRECTV General Discussion
    Internet connection is required for the 4K installation process.
  12. DIRECTV General Discussion
    4k is downloaded via satellite only right now. The issue could also be at the server where the content is being downloaded from. There's also a possibility that there is some kind of issue between point A and point B.
  13. DIRECTV General Discussion
    As far as "owning" your recordings - sorry that's just the way subscriptions work. I don't get to keep my downloaded Spotify songs if my Spotify subscription ends. I'm pretty sure that DTV would run in to some legal issues if they allowed you to "own" recordings. There are many solutions to...
  14. DIRECTV General Discussion
    Did you search back and check out some of the questions that were asked in this thread? Providing us with that information will help us assist you.
  15. DIRECTV General Discussion
    That might be part of it, but the other part is different people have different needs. Some want a DVR some don't, some only need one receiver some need 30 receivers. Think of it like a cell phone- if you want the data plan you'll have to pay for that. If you want extra lines on your plan...
  16. DIRECTV General Discussion
    Cool - Let us know how it goes!
  17. DIRECTV General Discussion
    You can still get wireless with an HR34, it just requires a wireless adapter. There's a good chance you'll be getting an HR44, there are still some HR34's being installed...but not a lot.
  18. DIRECTV General Discussion
    If you get an HR44 model Genie - it has built in wireless and won't require any from of hard wire connection, unless that's what you want to do. I have always preferred to use hard wire, but then again I live in an apartment complex and there are too many wireless networks in the area that...
  19. DIRECTV General Discussion
    +1
  20. DIRECTV General Discussion
    Aren't tech able to read and leave notes using their handheld?
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